The G2 on Pega Platform

Pega Platform Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Pega Platform, enabling quick application development and seamless integration. (5 mentions)

Users value the easy creation process with Pega Platform, enabling rapid development and integration without extensive coding. (3 mentions)

Users value the easy setup of Pega Platform, allowing quick and efficient application development without extensive coding. (3 mentions)

Users value the efficiency improvement provided by Pega Platform, enabling rapid application development and deployment. (3 mentions)

Users value the fast development capabilities of Pega Platform, allowing swift and efficient application creation for all developers. (3 mentions)

Users value the efficient automation capabilities of Pega Platform, enabling rapid application development for all skill levels. (2 mentions)

Users value the efficiency of Pega Platform, enabling rapid application development while maintaining high performance. (2 mentions)

Users find the cost issues of Pega Platform challenging, especially for small and mid-sized businesses due to high expenses. (2 mentions)

Users note that Pega Platform can be expensive, posing challenges for small and mid-sized businesses in justifying costs. (2 mentions)

Users note the limited features of Pega Platform, which hinders flexibility and comprehensive problem-solving. (2 mentions)

Users face missing features in Pega Platform, lacking support and a robust developer community for assistance. (2 mentions)

Users express concerns over poor support, citing outdated assistance and a lack of developer resources for troubleshooting. (2 mentions)

Users face a lack of knowledge due to limited documentation and a smaller developer community for Pega Platform. (1 mentions)

Users find the steep learning curve of Pega Platform challenging due to advanced features and insufficient documentation. (1 mentions)

Top Pros or Advantages of Pega Platform

1. Ease of Use

Users appreciate the ease of use of Pega Platform, enabling quick application development and seamless integration.

See 5 mentions

See Related User Reviews

Anup Singh R.

Small-Business (50 or fewer emp.)

4.5/5

"A Comprehensive Look at a Powerful Business Process Management Platform"

What do you like about Pega Platform?

Pega Platform is a low-code platform that allows users to develop and deploy applications quickly and efficiently. Pega Platform is designed to scale

Joseph A.

Small-Business (50 or fewer emp.)

5.0/5

"Awesome product!"

What do you like about Pega Platform?

I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e

2. Easy Creation

Users value the easy creation process with Pega Platform, enabling rapid development and integration without extensive coding.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Good low code application for big companies"

What do you like about Pega Platform?

It allows you to fully create a business data rules across the company and implement any solution to improve the CRM and ERP systems

Joseph A.

Small-Business (50 or fewer emp.)

5.0/5

"Awesome product!"

What do you like about Pega Platform?

I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e

3. Easy Setup

Users value the easy setup of Pega Platform, allowing quick and efficient application development without extensive coding.

See 3 mentions

See Related User Reviews

Anup Singh R.

Small-Business (50 or fewer emp.)

4.5/5

"A Comprehensive Look at a Powerful Business Process Management Platform"

What do you like about Pega Platform?

Pega Platform is a low-code platform that allows users to develop and deploy applications quickly and efficiently. Pega Platform is designed to scale

Joseph A.

Small-Business (50 or fewer emp.)

5.0/5

"Awesome product!"

What do you like about Pega Platform?

I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e

4. Efficiency Improvement

Users value the efficiency improvement provided by Pega Platform, enabling rapid application development and deployment.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Good low code application for big companies"

What do you like about Pega Platform?

It allows you to fully create a business data rules across the company and implement any solution to improve the CRM and ERP systems

Mahendra B.

Enterprise (> 1000 emp.)

4.5/5

"Develop end to end application with minimum coding"

What do you like about Pega Platform?

The best thing about pega platform is it is beneficial to all level of developers from juniors to senior engineers. With right set of application know

5. Fast Development

Users value the fast development capabilities of Pega Platform, allowing swift and efficient application creation for all developers.

See 3 mentions

See Related User Reviews

Anup Singh R.

Small-Business (50 or fewer emp.)

4.5/5

"A Comprehensive Look at a Powerful Business Process Management Platform"

What do you like about Pega Platform?

Pega Platform is a low-code platform that allows users to develop and deploy applications quickly and efficiently. Pega Platform is designed to scale

Suneel T.

Enterprise (> 1000 emp.)

4.5/5

"Pega platform review"

What do you like about Pega Platform?

Pega platform is a low code platform where it is used to develop business requirements very easily and we can easily connect with multiple application

6. Automation

Users value the efficient automation capabilities of Pega Platform, enabling rapid application development for all skill levels.

See 2 mentions

See Related User Reviews

Anup Singh R.

Small-Business (50 or fewer emp.)

4.5/5

"A Comprehensive Look at a Powerful Business Process Management Platform"

What do you like about Pega Platform?

Pega Platform is a low-code platform that allows users to develop and deploy applications quickly and efficiently. Pega Platform is designed to scale

Mahendra B.

Enterprise (> 1000 emp.)

4.5/5

"Develop end to end application with minimum coding"

What do you like about Pega Platform?

The best thing about pega platform is it is beneficial to all level of developers from juniors to senior engineers. With right set of application know

7. Efficiency

Users value the efficiency of Pega Platform, enabling rapid application development while maintaining high performance.

See 2 mentions

See Related User Reviews

Anup Singh R.

Small-Business (50 or fewer emp.)

4.5/5

"A Comprehensive Look at a Powerful Business Process Management Platform"

What do you like about Pega Platform?

Pega Platform is a low-code platform that allows users to develop and deploy applications quickly and efficiently. Pega Platform is designed to scale

Mahendra B.

Enterprise (> 1000 emp.)

4.5/5

"Develop end to end application with minimum coding"

What do you like about Pega Platform?

The best thing about pega platform is it is beneficial to all level of developers from juniors to senior engineers. With right set of application know

Top Cons or Disadvantages of Pega Platform

1. Cost Issues

Users find the cost issues of Pega Platform challenging, especially for small and mid-sized businesses due to high expenses.

See 2 mentions

See Related User Reviews

Anup Singh R.

Small-Business (50 or fewer emp.)

4.5/5

"A Comprehensive Look at a Powerful Business Process Management Platform"

What do you dislike about Pega Platform?

Pega Platform can be expensive, particularly for small and mid-sized businesses. The licensing fees, implementation costs, and ongoing maintenance cos

Mahendra B.

Enterprise (> 1000 emp.)

4.5/5

"Develop end to end application with minimum coding"

What do you dislike about Pega Platform?

There are some disadvantages like cost of the product and even we don't have a extensive developer community to find any specific answers and tutorial

2. Expensive

Users note that Pega Platform can be expensive, posing challenges for small and mid-sized businesses in justifying costs.

See 2 mentions

See Related User Reviews

Anup Singh R.

Small-Business (50 or fewer emp.)

4.5/5

"A Comprehensive Look at a Powerful Business Process Management Platform"

What do you dislike about Pega Platform?

Pega Platform can be expensive, particularly for small and mid-sized businesses. The licensing fees, implementation costs, and ongoing maintenance cos

Mahendra B.

Enterprise (> 1000 emp.)

4.5/5

"Develop end to end application with minimum coding"

What do you dislike about Pega Platform?

There are some disadvantages like cost of the product and even we don't have a extensive developer community to find any specific answers and tutorial

3. Limited Features

Users note the limited features of Pega Platform, which hinders flexibility and comprehensive problem-solving.

See 2 mentions

See Related User Reviews

Mahendra B.

Enterprise (> 1000 emp.)

4.5/5

"Develop end to end application with minimum coding"

What do you dislike about Pega Platform?

There are some disadvantages like cost of the product and even we don't have a extensive developer community to find any specific answers and tutorial

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Quick and simple"

What do you dislike about Pega Platform?

There are some limitations in the platform.

4. Missing Features

Users face missing features in Pega Platform, lacking support and a robust developer community for assistance.

See 2 mentions

See Related User Reviews

Mahendra B.

Enterprise (> 1000 emp.)

4.5/5

"Develop end to end application with minimum coding"

What do you dislike about Pega Platform?

There are some disadvantages like cost of the product and even we don't have a extensive developer community to find any specific answers and tutorial

Suneel T.

Enterprise (> 1000 emp.)

4.5/5

"Pega platform review"

What do you dislike about Pega Platform?

Application support is not up to date with current phase.

5. Poor Support

Users express concerns over poor support, citing outdated assistance and a lack of developer resources for troubleshooting.

See 2 mentions

See Related User Reviews

Mahendra B.

Enterprise (> 1000 emp.)

4.5/5

"Develop end to end application with minimum coding"

What do you dislike about Pega Platform?

There are some disadvantages like cost of the product and even we don't have a extensive developer community to find any specific answers and tutorial

Suneel T.

Enterprise (> 1000 emp.)

4.5/5

"Pega platform review"

What do you dislike about Pega Platform?

Application support is not up to date with current phase.

6. Lack of Knowledge

Users face a lack of knowledge due to limited documentation and a smaller developer community for Pega Platform.

See 1 mentions

See Related User Reviews

Mahendra B.

Enterprise (> 1000 emp.)

4.5/5

"Develop end to end application with minimum coding"

What do you dislike about Pega Platform?

There are some disadvantages like cost of the product and even we don't have a extensive developer community to find any specific answers and tutorial

7. Learning Curve

Users find the steep learning curve of Pega Platform challenging due to advanced features and insufficient documentation.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Good low code application for big companies"

What do you dislike about Pega Platform?

Own code language. You need to get involve in the way it works to be able to get advantage of the application.

Top-Rated Alternatives

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Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

12/15/2020

"Automated platform that provides best solutions"

4.5/5

What do you like best about Pega Platform?

The software is really very easy to work with and everything is inbuilt just we need to learn how to use the tools. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

It takes five minutes to open as it is stored in cloud Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

8/18/2020

"Pega is Helping Us Build Our Future Platform"

4/5

What do you like best about Pega Platform?

Pega provides as much (or as little) "hand holding" as the team needs. By guiding us through the options we are better able to create a tool that is easier for end users to understand and use. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Sometimes, the lack of out of the box flexibility can be frustrating and work arounds have to be devised Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

Do not hesitate to reach out to Pega, they can provide you the solution that will fit your needs. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

We are building a care management solution for a health plan with 10 million + members on it. The flexibility to integrate with our existing systems was a key factor in making the choice to use Pega. Review collected by and hosted on G2.com.

Megan S.

Instructional Design Manager

Enterprise (> 1000 emp.)

2/14/2020

"Great concept, could use improvements."

2.5/5

What do you like best about Pega Platform?

The robotics behind pega do make our agents jobs much easier and user friendly, however the software is slow, so it makes it seem like it's taking longer to complete tasks that were somewhat faster before. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

There is quite a bit of lag time on the front end, and I understand that it's doing a lot in the background, however in this day if something doesn't happen instantly it feels slow. We also use the knowledge library side, and currently you have to tag it, but it won't allow you to really search multiple words at one time, which is frustrating. So you have to tag specific words in hopes that people will search for the right word. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

Make sure your servers can handle the software or there will be latency which can affect the adoption rate. If it's faster to do the older process, people may continue to do that if its perceived to take less time, even if there is more steps involved with the process. Also, make sure there is good documentation for the processes and set realistic expectations. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Pega is overlayed on an outdated system that it takes our CS agents weeks to learn. The benefits include: shorter training time, since the process is much more intuitive than an antiquated system that users have not interacted with in their lifetime.

It is also more secure than older platforms and can make it impossible to move forward without proper authentication, which is helpful. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

6/16/2020

"10+ years of Pega experience"

3.5/5

What do you like best about Pega Platform?

The wizards to create web services (SOAP or REST), generate related components to greatly improve developer productivity. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

You need to develop your applications on a platform (e.g. PRPC). It would be nice to write your code using an IDE and deploy it to the runtime environment. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

Use one database for sharing rules between applications versus separate databases for group of applications, need to be thought carefully. You need to find a good balance in between. We started with one database instance for enterprise sharing rules but as we grow our applications we encountered challenges. The split from one enterprise database to LOB databases costed business lots of money without adding any new feature. It was painful. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

All workflow/business processes related applications. Fast development. Review collected by and hosted on G2.com.

Verified User in Investment Banking

Enterprise (> 1000 emp.)

6/18/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Pega - Architect's POV"

5/5

What do you like best about Pega Platform?

Pega platform has many of the latest and greatest CRM features and also caters to Analytics, Robotics. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

This is a tough one. Since Pega platform offers many features, sometime projects are implemented without considering the right design and that leads to longer timelines Review collected by and hosted on G2.com.

Murali Krishna Reddy V.

Enterprise (> 1000 emp.)

8/20/2020

"Review"

5/5

What do you like best about Pega Platform?

collaboration with the team right from the development of the application, allowing business to understand how the application is being build. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Nothing in PEGA I dislike. It has each and every component build to integrate with other applications. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

3/10/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Overall good product"

3.5/5

What do you like best about Pega Platform?

The ability to easily manipulate data and display them in reports Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

The inability to customize the skin more and lack of functions Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

In order to learn pega spend time building sample applications Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Making workflow more streamlined and automated. Issues include difficulty learning how to implement Pega. Pega courses do not prepare you for real world development. Lack of UI courses on Pega academy is also an issue. Lack of functions have resulted in developers having to create their own java functions. UI rules are inflexible sometimes which can be mitigated to some extent by customizing the application skin rule, but at time the skin rule does not allow for enough customization. Would like to see the ability to add CSS code to skin rules more easily. Review collected by and hosted on G2.com.

Syed A.

Enterprise (> 1000 emp.)

6/23/2020

"BPM and Decisions at its best"

4/5

What do you like best about Pega Platform?

The intuitive design to add complex decisions and lightning fast analysis on loads of Data Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

In order to achieve performance we had to put a lot of VMs and if there is an issue we have to first know which VMs processed the request and then only we can get the logs Review collected by and hosted on G2.com.

Kaylee S.

Product Owner

Enterprise (> 1000 emp.)

2/12/2020

"Fast to production - Customer driven - Ease of Business Platform"

5/5

What do you like best about Pega Platform?

PEGA changes the way you do business. Their low code environment allows you to personalize your experience you have while working but completely changes how you can engage with your customers. The system is very easy to understand and opens up many new opportunities for how you can handle your business, regardless of your industry. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

No application is perfect but my dislike isn't because of the applications capabilities but my desire for more. Once you are exposed to PEGA you will want more, you want to learn more, hear about more, see more, and have the newest parts of PEGA. Review collected by and hosted on G2.com.

Verified User in Investment Management

Mid-Market (51-1000 emp.)

7/16/2020

"Pega is a great tool to build enterprise applications and class #1 BPM tool"

4.5/5

What do you like best about Pega Platform?

Tools abilities which makes it as a unified platform, low development effort, faster time to delivery and strong workflow capabilities. It also provides Integration components with all the latest integration platforms using latest protocols Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Too many versions being released to market. Rather spend more time in stabilizing the product avoiding too frequent upgrades or hot fixes. Improve multi threaded processing so throughput can be scaled further. Review collected by and hosted on G2.com.