--- title: Pega Platform Reviews meta\_title: 'Pega Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 278 reviews by the users' company size, role or industry to find out how Pega Platform works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 278 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Rapid Application Development (RAD) url: https://www.g2.com/categories/rapid-application-development-rad --- ### Pega Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** provided by Pega, enhancing their onboarding and integration experience. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2090161&qs=pros-and-cons#reviews) Users appreciate the **strong case management** and effective automation of complex processes in Pega Platform, enhancing operations. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210870&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Pega Platform, enabling automation and integration without complex coding. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212755&qs=pros-and-cons#reviews) Users appreciate the **easy integration and user-friendly interface** of Pega Platform, enhancing their overall experience and functionality. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2063700&qs=pros-and-cons#reviews) Users value the **easy integrations** with various systems and the capability to enhance business processes effectively. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212152&qs=pros-and-cons#reviews) Users find the **customization limitations** of the Pega Platform frustrating, often sacrificing ideal designs for compatibility. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1211752&qs=pros-and-cons#reviews) Users find the **limited features** of Pega Platform frustrating, hindering their ability to customize for their needs. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210884&qs=pros-and-cons#reviews) Users find the **outdated interface** of the Pega Platform frustrating, impacting customization and overall user experience. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402084&qs=pros-and-cons#reviews) Users find the **poor interface design** of Pega Platform frustrating, limiting customization and affecting overall usability. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402049&qs=pros-and-cons#reviews) Users are frustrated with the **poor UI** of the Pega Platform, facing limitations and outdated design elements. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402064&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Pega Platform ##### 1. Customer Support Users value the **excellent customer support** provided by Pega, enhancing their onboarding and integration experience. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2090161&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you like about Pega Platform? It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, a ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ##### 2. Data Management Users appreciate the **strong case management** and effective automation of complex processes in Pega Platform, enhancing operations. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210870&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you like about Pega Platform? It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you like about Pega Platform? What I like most about the Pega Platform is how it lets you automate complicated processes without needing to code. The case management is seriously s ##### 3. Ease of Use Users appreciate the **ease of use** of Pega Platform, enabling automation and integration without complex coding. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212755&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you like about Pega Platform? What I like most about the Pega Platform is how it lets you automate complicated processes without needing to code. The case management is seriously s ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ##### 4. Features Users appreciate the **easy integration and user-friendly interface** of Pega Platform, enhancing their overall experience and functionality. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2063700&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Good low code application for big companies" What do you like about Pega Platform? It allows you to fully create a business data rules across the company and implement any solution to improve the CRM and ERP systems ##### 5. Integrations Users value the **easy integrations** with various systems and the capability to enhance business processes effectively. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212152&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you like about Pega Platform? It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, a ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ### 5 Cons or Disadvantages of Pega Platform ##### 1. Limitations Users find the **customization limitations** of the Pega Platform frustrating, often sacrificing ideal designs for compatibility. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1211752&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Quick and simple" What do you dislike about Pega Platform? There are some limitations in the platform. ##### 2. Limited Features Users find the **limited features** of Pega Platform frustrating, hindering their ability to customize for their needs. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210884&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Quick and simple" What do you dislike about Pega Platform? There are some limitations in the platform. ##### 3. Outdated Interface Users find the **outdated interface** of the Pega Platform frustrating, impacting customization and overall user experience. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402084&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you dislike about Pega Platform? “What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Ba ##### 4. Poor Interface Design Users find the **poor interface design** of Pega Platform frustrating, limiting customization and affecting overall usability. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402049&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you dislike about Pega Platform? “What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Ba ##### 5. Poor UI Users are frustrated with the **poor UI** of the Pega Platform, facing limitations and outdated design elements. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402064&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you dislike about Pega Platform? “What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Ba ## Top-Rated Alternatives [ ![Appian](https://images.g2crowd.com/uploads/product/hd_favicon/bd72b36193132a308f5957cf548d1fd7/appian.svg "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ ![Nintex](https://images.g2crowd.com/uploads/product/hd_favicon/6d05d223727de012d13b1eb6341b2deb/nintex-nintex.svg "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ ![Kissflow](https://images.g2crowd.com/uploads/product/hd_favicon/556f5fda4738c6cc6194f324db366caa/kissflow.svg "Kissflow") Kissflow 4.3/5(591) ](https://www.g2.com/products/kissflow/reviews) [ View All Alternatives ](https://www.g2.com/products/pega-platform/competitors/alternatives) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/27/2019 "Good for case management but not servicing" 2.5/5 What do you like best about Pega Platform? Pega has great out of the box functionality to use - they are flexible and overall very well designed features that would be great when being utilized for the right servicing source. Additionally, it's easy to search and find for the pages you are looking for, and to access changes in a sandbox environment. There is certainly a lot of positive aspects of using Pega, as we have been using it for years. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? We are using this for general customer service needs, and it's not an excellent fit for that. It requires a lot of custom work, and we are not able to use a lot of the out of the box features for our needs. This is much more suited for case management over customer service as a whole. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: This would truly be an excellent fit in a case management world. I would not recommend this for use in a customer service setting, as we are transitioning to a new platform and out of Pega due to our overall needs. We do not have the ability to build all of our channels in pega (online, VR, customer service, etc.) which limits how much we can re-use and get the most bang for our buck on. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Better for case management rather than customer service. The features that Pega provides would be an excellent resource for case management purposes, but for actual customer service across something like Credit Card management, it is lacking in the types of features we would like to use to be intuitive and usable across all of our channels. It simply does not provide the best infrastructure for our needs Review collected by and hosted on G2.com. Show More 8/18/2020 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 12/19/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "The Brain!" 5/5 What do you like best about Pega Platform? Pega helps me create a unified decision hub that centralizes all marketing decisions and triggers campaigns and channel interactions. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? It requires a lot of techinal assistance to set-up and the system can be slow at times. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Next-best-action capability is the most useful functionality that have maximized our productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GC Gabriel C. Mid-Market (51-1000 emp.) 3/10/2020 "As a software developer: It's not the best experience." 3.5/5 What do you like best about Pega Platform? It's very helpful to have all tools relating to developing software all in one place such as front end, back end, database, debugging, development tools, testing, scrum tools, etc. This helps keep everything organized and cohesive which is crucial in software development. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? There are several downsides to Pega from a developer standpoint. In every Pega application I have worked on, because it's a webapp, it can be so slow that productivity takes a huge hit. Granted, this could have been caused by a lack of server or db resources, or slow internet, but the fact that every application I've worked on spanning multiple organizations and servers have been slow, is a problem that needs to be fixed. Developer's work quick if they have the tools and the resources necessary but if the tools and resources are running very slow, it can negatively effect productivity. There are many other "quality of life" changes that I would like to see such as a much better rule search engine, lots of little frustrating bugs that need fixing. But my biggest complaint of all is the documentation. Pega NEEDS to invest major time and resources on improving their documentation for developers from the high level all the way down to the lowest level they are comfortable with. Developers will not spend time learning a platform with such terrible documentation. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: Ensure that the product you are trying to build is the right fit for a platform like Pega. Pega is not the best choice for every type of application and service. It is best for workflow and BPM applications. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Building CSR software for insurance. A benefit is fast development speed compared to other technologies. Getting a working product is fast in Pega. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amar W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amar W.") AW Amar W. Consultant Small-Business (50 or fewer emp.) 12/15/2020 "Pega platform is one of its kind new user have to know and the user will fall in love with Pega" 4.5/5 What do you like best about Pega Platform? Designing at one place with Micro journey Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Software storage size is bigger and nothing like dislike Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: First try Pega platform and you will get to know the benefits Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Trying to solve any kind of business processes. It's possible to get it done always Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 12/15/2020 "Automated platform that provides best solutions" 4.5/5 What do you like best about Pega Platform? The software is really very easy to work with and everything is inbuilt just we need to learn how to use the tools. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? It takes five minutes to open as it is stored in cloud Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? There are myriad problems that can be solved for example we can develop an application using pega very easily with in less time than that of the traditional method. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 8/18/2020 "Pega is Helping Us Build Our Future Platform" 4/5 What do you like best about Pega Platform? Pega provides as much (or as little) "hand holding" as the team needs. By guiding us through the options we are better able to create a tool that is easier for end users to understand and use. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Sometimes, the lack of out of the box flexibility can be frustrating and work arounds have to be devised Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: Do not hesitate to reach out to Pega, they can provide you the solution that will fit your needs. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? We are building a care management solution for a health plan with 10 million + members on it. The flexibility to integrate with our existing systems was a key factor in making the choice to use Pega. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Megan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan S.") MS Megan S. Instructional Design Manager Enterprise (\> 1000 emp.) 2/14/2020 "Great concept, could use improvements." 2.5/5 What do you like best about Pega Platform? The robotics behind pega do make our agents jobs much easier and user friendly, however the software is slow, so it makes it seem like it's taking longer to complete tasks that were somewhat faster before. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? There is quite a bit of lag time on the front end, and I understand that it's doing a lot in the background, however in this day if something doesn't happen instantly it feels slow. We also use the knowledge library side, and currently you have to tag it, but it won't allow you to really search multiple words at one time, which is frustrating. So you have to tag specific words in hopes that people will search for the right word. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: Make sure your servers can handle the software or there will be latency which can affect the adoption rate. If it's faster to do the older process, people may continue to do that if its perceived to take less time, even if there is more steps involved with the process. Also, make sure there is good documentation for the processes and set realistic expectations. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Pega is overlayed on an outdated system that it takes our CS agents weeks to learn. The benefits include: shorter training time, since the process is much more intuitive than an antiquated system that users have not interacted with in their lifetime. It is also more secure than older platforms and can make it impossible to move forward without proper authentication, which is helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 6/16/2020 "10+ years of Pega experience" 3.5/5 What do you like best about Pega Platform? The wizards to create web services (SOAP or REST), generate related components to greatly improve developer productivity. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? You need to develop your applications on a platform (e.g. PRPC). It would be nice to write your code using an IDE and deploy it to the runtime environment. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: Use one database for sharing rules between applications versus separate databases for group of applications, need to be thought carefully. You need to find a good balance in between. We started with one database instance for enterprise sharing rules but as we grow our applications we encountered challenges. The split from one enterprise database to LOB databases costed business lots of money without adding any new feature. It was painful. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? All workflow/business processes related applications. Fast development. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Investment Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Banking") CI Verified User in Investment Banking Enterprise (\> 1000 emp.) 6/18/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Pega - Architect's POV" 5/5 What do you like best about Pega Platform? Pega platform has many of the latest and greatest CRM features and also caters to Analytics, Robotics. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? This is a tough one. Since Pega platform offers many features, sometime projects are implemented without considering the right design and that leads to longer timelines Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? 1. Business Process Automation - Quick and smoother resolution leading to Customer Satisfaction and Business Value generation. 2. Customer Service -effective call handling, automated and intelligent call routing. 3. Robotics - automation 4. Analytics - Adding intelligence to processes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MV Murali Krishna Reddy V. Enterprise (\> 1000 emp.) 8/20/2020 "Review" 5/5 What do you like best about Pega Platform? collaboration with the team right from the development of the application, allowing business to understand how the application is being build. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Nothing in PEGA I dislike. It has each and every component build to integrate with other applications. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? I support financial sector and worked in health sector in the past. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Consulting Services for Pega Platform [ ![NTT DATA Consulting Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NTT DATA Consulting Services") NTT DATA Consulting Services 4/5(10) ](https://www.g2.com/products/ntt-data-consulting-services/reviews) [ ![Systems Integration Consulting Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Systems Integration Consulting Services") Systems Integration Consulting Services 3.3/5(3) ](https://www.g2.com/products/systems-integration-consulting-services/reviews) [ ![L&T Infotech](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L&T Infotech") L&T Infotech ](https://www.g2.com/products/l-t-infotech/reviews) [See all Pega Platform Providers](https://www.g2.com/products/pega-platform/implementation) ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Field Service Management](https://www.g2.com/categories/field-service-management) [Workflow Management](https://www.g2.com/categories/workflow-management)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Field Service Management](https://www.g2.com/categories/field-service-management)[Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)[Application Development Platforms](https://www.g2.com/categories/application-development-platforms)[Robotic Process Automation (RPA)](https://www.g2.com/categories/robotic-process-automation-rpa)[Process Mining](https://www.g2.com/categories/process-mining-tools)[Business Automation Platforms (BAPs)](https://www.g2.com/categories/business-automation-platforms-baps)[Business Process Management](https://www.g2.com/categories/business-process-management)[Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms)[Bot Platforms](https://www.g2.com/categories/bot-platforms)[Digital Process Automation (DPA)](https://www.g2.com/categories/digital-process-automation-dpa)[Process Orchestration](https://www.g2.com/categories/process-orchestration)[Warranty Management](https://www.g2.com/categories/warranty-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Leading voice recognition app for remote teams in tech](https://www.g2.com/discussions/leading-voice-recognition-app-for-remote-teams-in-tech)[Which company offers the best applicant tracking system](https://www.g2.com/discussions/which-company-offers-the-best-applicant-tracking-system)[Best-rated sales intelligence software for enterprises](https://www.g2.com/discussions/what-is-the-best-rated-sales-intelligence-software-for-enterprises) [Top tools for running multi-channel marketing campaigns](https://www.g2.com/discussions/what-are-the-top-tools-for-running-effective-multi-channel-marketing-campaigns)[Which 3D rendering program for architects produces realistic visuals without killing a laptop that is not a high-end workstation?](https://www.g2.com/discussions/which-3d-rendering-program-for-architects-produces-realistic-visuals-without-killing-a-laptop-that-is-not-a-high-end-workstation)[Pros and Cons Details](https://www.g2.com/products/pega-platform/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)