--- title: Pega Platform Reviews meta\_title: 'Pega Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 278 reviews by the users' company size, role or industry to find out how Pega Platform works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 278 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Rapid Application Development (RAD) url: https://www.g2.com/categories/rapid-application-development-rad --- ### Pega Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** provided by Pega, enhancing their onboarding and integration experience. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2090161&qs=pros-and-cons#reviews) Users appreciate the **strong case management** and effective automation of complex processes in Pega Platform, enhancing operations. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210870&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Pega Platform, enabling automation and integration without complex coding. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212755&qs=pros-and-cons#reviews) Users appreciate the **easy integration and user-friendly interface** of Pega Platform, enhancing their overall experience and functionality. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2063700&qs=pros-and-cons#reviews) Users value the **easy integrations** with various systems and the capability to enhance business processes effectively. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212152&qs=pros-and-cons#reviews) Users find the **customization limitations** of the Pega Platform frustrating, often sacrificing ideal designs for compatibility. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1211752&qs=pros-and-cons#reviews) Users find the **limited features** of Pega Platform frustrating, hindering their ability to customize for their needs. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210884&qs=pros-and-cons#reviews) Users find the **outdated interface** of the Pega Platform frustrating, impacting customization and overall user experience. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402084&qs=pros-and-cons#reviews) Users find the **poor interface design** of Pega Platform frustrating, limiting customization and affecting overall usability. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402049&qs=pros-and-cons#reviews) Users are frustrated with the **poor UI** of the Pega Platform, facing limitations and outdated design elements. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402064&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Pega Platform ##### 1. Customer Support Users value the **excellent customer support** provided by Pega, enhancing their onboarding and integration experience. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2090161&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you like about Pega Platform? It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, a ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ##### 2. Data Management Users appreciate the **strong case management** and effective automation of complex processes in Pega Platform, enhancing operations. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210870&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you like about Pega Platform? It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you like about Pega Platform? What I like most about the Pega Platform is how it lets you automate complicated processes without needing to code. The case management is seriously s ##### 3. Ease of Use Users appreciate the **ease of use** of Pega Platform, enabling automation and integration without complex coding. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212755&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you like about Pega Platform? What I like most about the Pega Platform is how it lets you automate complicated processes without needing to code. The case management is seriously s ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ##### 4. Features Users appreciate the **easy integration and user-friendly interface** of Pega Platform, enhancing their overall experience and functionality. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2063700&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Good low code application for big companies" What do you like about Pega Platform? It allows you to fully create a business data rules across the company and implement any solution to improve the CRM and ERP systems ##### 5. Integrations Users value the **easy integrations** with various systems and the capability to enhance business processes effectively. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212152&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you like about Pega Platform? It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, a ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ### 5 Cons or Disadvantages of Pega Platform ##### 1. Limitations Users find the **customization limitations** of the Pega Platform frustrating, often sacrificing ideal designs for compatibility. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1211752&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Quick and simple" What do you dislike about Pega Platform? There are some limitations in the platform. ##### 2. Limited Features Users find the **limited features** of Pega Platform frustrating, hindering their ability to customize for their needs. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210884&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Quick and simple" What do you dislike about Pega Platform? There are some limitations in the platform. ##### 3. Outdated Interface Users find the **outdated interface** of the Pega Platform frustrating, impacting customization and overall user experience. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402084&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you dislike about Pega Platform? “What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Ba ##### 4. Poor Interface Design Users find the **poor interface design** of Pega Platform frustrating, limiting customization and affecting overall usability. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402049&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you dislike about Pega Platform? “What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Ba ##### 5. Poor UI Users are frustrated with the **poor UI** of the Pega Platform, facing limitations and outdated design elements. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402064&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you dislike about Pega Platform? “What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. 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"Fastest growing technology and good growth and learning opportunities" 5/5 What do you like best about Pega Platform? Low code and gaining knowledge in many tracks Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Nothing so far..things are very good and understandable Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: Please go head its really a good product Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? I worked for insurance domain ... where things make easy and fast with pega Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 7/13/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Claims management through Pega" 4/5 What do you like best about Pega Platform? The visual representation of the life cycle of a claim and tbe ability to do analysis. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Documentation provided for use that sometimes can be confusing. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: The best product out there can definitely go for it.. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? One stop solution is the best feature provided by Pega and is unique from remaining solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 8/19/2021 "Pega Claims Management" 2.5/5 What do you like best about Pega Platform? I like the easy automation of business rules to drive claim management Review collected by and hosted on G2.com. What do you dislike about Pega Platform? I think product management and configuration can be made more robust. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Claim settlement is totally automated Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 7/10/2021 "Pega Claims Management" 3/5 What do you like best about Pega Platform? Ease of Deployment, Pricing Flexibility, Ease of Integration Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Availability to 3rd Party Support Serice and Support in a way Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? large portions for claims process to reduce processing time, reduce costs, and improve customer experience Review collected by and hosted on G2.com. Show More 7/27/2021 Validated ReviewerIncentivizedSource: G2 invite ![Mike D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike D.") MD Mike D. CRM & Email Marketing Enterprise (\> 1000 emp.) 7/3/2020 "Enjoy the world of digital applications with Pega" 3.5/5 What do you like best about Pega Platform? Pega is the most advanced tool, which is built on modern technology for our ease to develop agile applications and it really does not involve any complex coding. So far my experience with Pega is very effective and helping me to build the low cod apps, which are based on digital customer services, and help me to provide proactive sources for my various channels, for the better engagement of my audience. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Initially it was tough for my whole tea, to get shifted from our previous platform and also it required much time to shift the data, so in this regard it is not user friendly. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: It is a universal platform and every organization could get benefit from it. It is very helpful for insurance companies and also for the digital marketing companies. I will recommend this tool with great zest. Pega is available in different plans and you can easily select according to your business size. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Its digital delivery and narrow cast feature has helped me a lot in grabbing the attention of my customers and even I can personalize the offers, thus ends in providing them consistent customers service experience. This could not be possible without Pega’s digital services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DG Denis G. Small-Business (50 or fewer emp.) 9/13/2020 "Pega platform helps with various tools !!" 4/5 What do you like best about Pega Platform? It is a BPM software that provides you with help through easy-to-use tools and functions for optimal business process management where you can focus on the customer, generate new business and increase the performance and productivity of the company. We can make commercial applications that meet our needs to the point that we improve the end-to-end experience of our customers. We simplify our work and our team has a more fluid and efficient work. We save important time thanks to the fact that we can create a marketing automation where we can also expand our brand and obtain a greater reach of potential clients. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? The configuration is a bit technical, it is not a complaint but a suggestion could improve this and guarantee a high user performance on the platform through the creation of commercial platforms. We have not had significant problems, in fact we reached objectives in a very short time. We consider it to be a good platform compared to the rest. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: It is ideal for any company that wants to involve, but at the same time, manage business processes in a more solid, efficient, precise and simple way, thus guaranteeing customers a better experience. It is a great fully scalable BPM tool with the best features and easy to use tools. It is used to manage banking projects, health and financial insurance. You will have work fluency apart from a great time saving. It is very flexible, you can also create an ideal marketing automation system to drive the growth of your company and a greater reach of customers. recommended. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? We use paste to manage trade flows and create applications from one end to the other in a simpler and faster way. We also capture all the details from clients about their problems and tag them in claims. Our work team obtains optimal performance with fluidity in its tasks through tools and functions such as dashboards and reports. We must also emphasize that we can add, eliminate or change any type of process on the fly, with this we save a lot of time that we channel in other areas and thus boost the exponential growth of our company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RT Rakesh T. Enterprise (\> 1000 emp.) 6/22/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "BPM Leader" 5/5 What do you like best about Pega Platform? Quick Updates, new features introduced, great support team. It is an all-inclusive suite for BPM development without using coding approach. It is used as a work flow processing tool in which you build applications and deploy them as web services or just intranet. Pega has other products, but they seem to by and large be known for their technology allowing the creation of an automated business process management tool. I like that they provide product support on the ground and also have strong partnership with other consulting teams as implementation partners. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Available frameworks and product options are limited. The company has been increasingly focusing on improving in this area and coming up with complete product solutions to address end customer needs out of the box. However, there is still a lot of ground to be covered. Additionally, Pega doesn't support powerful data or process modeling capabilities as compared to the other tools. Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time. There is a need to add more engine capability to help extend the range of OOTB features. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Computer based decision strategy management, business process flow management. With Pega, we got a complete toolkit for enterprise digital transformation: We used their unified platform goes beyond RPA to deliver all the solutions needed to bridge gaps between the front and back office. Our business sponsors have been very much impressed by the gamut of features and have realized measurable gains in productivity. The team was initially daunted by the technical jargons when introduced to the Pega platform as a business user. I must admit there is a learning curve involved. However after the initial training and acclimatization, the teams were able to adopt to the Pega platform readily and become productive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rick D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick D.") RD Rick D. Pega Lead Business Architect Mid-Market (51-1000 emp.) 6/16/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Veteran Pega BA for over 7 years helping build a Customer Service application" 4.5/5 What do you like best about Pega Platform? The case management tool and low code app building really sets Pega apart from every other application we have at UCare. Case management is easy to use and helps get apps to market quicker. We are excited to use more capabilities that Pega offers out of the box like Pega Call, Pega Chat, Next Best Action, and Co-browsing. The wealth of tools available to us is a major plus! Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Performance has been a consistent issue for us, and it's very important in the Customer Service world to have an application that renders pages quickly. The out of the box report browser and other reporting capabilities have been difficult for our end-users to learn. Creating ad-hoc reports is nice, but it takes quite a bit of practice and training for most Customer Service users to build their own reports. Also, we had to go through a separate effort to move the data out of the blob so running reports wouldn't tax the system's response time. For Knowledge Management, we wish we could link articles to specific screens rather than an intent task. We have a step in a process called Identify Caller and we want to link a knowledge article to that specific screen, but there doesn't appear to be a way to do that. For Pulse, we wish we could link a post to child and parent cases. Currently we're only able to link using one context id, and therefore can't show the post on the intent task it was logged and the parent interaction or show it linked to both in reports. We have found it really difficult to build a solution in Pega that meets our call documentation and auditing needs. We tried using pencil clicks and Customer Inquiry as ways to make documentation clear, concise, and quick for end users, but neither solution seems to be very reportable or user friendly. Pencil clicks can only be recorded in the history log, and once checked, you can't uncheck them. It would be nice if there were an out of the box solution that would better capture more granularity of what the interaction was about, so we didn't have to listen to the call. We wish there was a better way to communicate changes to the application to end users than the out of the box Alerts and Messages tool. We were hoping there was an out of the box feature that allows business users to create meaningful guides that users would go through upon first log in, much like you would get when an app on your phone has been updated. We envision it to look similar to how Pega does some of the self-guided demos of their products, but we have been told this would be completely customized and fragile to build. Lastly, we find implementing most new products to be expensive and difficult to resource for given the Pega-specific expertise needed. We want to continue to upgrade our product, but it always takes a significant amount of time and resources for a small non-profit like UCare. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? We are trying to ensure quality, efficiency, and transparency of interactions with our customers, while also improving their experience via pre-emptive service and process improvements. We have seen some improvement in these areas, especially with quality and process improvements. Shortly after our initial implementation, we saw a reduction of call average handle time of over 1 minute. Over time we have lost some of that benefit due to performance issues, but we have been able to reduce the amount of work sent to other areas as well as the time to resolve member inquiries/requests for action. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Smaart H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smaart H.") SH Smaart H. Founder Mid-Market (51-1000 emp.) 12/26/2017 "Customer Champ" 3.5/5 What do you like best about Pega Platform? Comprehensive solution provides a 360 degrees view of the customer experience Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Will like this integrate with my current CRM Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: Do the trial first, see if the solution is the right fit for your business. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Deliver customer satisfaction, make their product experience a delight Review collected by and hosted on G2.com. Show More 6/8/2020 Validated ReviewerIncentivizedSource: G2 invite ![Sofia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofia M.") SM Sofia M. Accounting Consultant Mid-Market (51-1000 emp.) 8/22/2020 "Digital process automation in professional way" 4.5/5 What do you like best about Pega Platform? Pega is one of the most efficient platform. It aims at providing us clear and analytical view of our billings and through its push notification we are always in the position of informing our customers about the latest events, this has saved our time and we have got rid of phone calls and also we have saved our money by investing on this quality built source. Further it has equipped us with such tools that help us to update and make changes to any of the developed application easily, I must say it is easy to configure. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? I have faced some issues in its understanding, as it is complex, however its customer services team helped us a lot with our problems. So I would like to appreciate its customer support team. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: It is the platform which is giving efficient effective services to our organization. I would like to recommend it to those people who are looking for an advanced kind of DPA software. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? We are efficiently managing our various channels and we are capable of creating the continuous deployment of our applications with much ease. Further its automation tool allows us to have end-to-end digital process automation, that are carried out by it Bots that search for us the necessary task which could be processed and enable us to track the previous processes as well, thus helping us to drag the data to case management and BPM. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Consulting Services for Pega Platform [ ![NTT DATA Consulting Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NTT DATA Consulting Services") NTT DATA Consulting Services 4/5(10) ](https://www.g2.com/products/ntt-data-consulting-services/reviews) [ ![Systems Integration Consulting Services](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Systems Integration Consulting Services") Systems Integration Consulting Services 3.3/5(3) ](https://www.g2.com/products/systems-integration-consulting-services/reviews) [ ![L&T Infotech](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "L&T Infotech") L&T Infotech ](https://www.g2.com/products/l-t-infotech/reviews) [See all Pega Platform Providers](https://www.g2.com/products/pega-platform/implementation) ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Field Service Management](https://www.g2.com/categories/field-service-management) [Workflow Management](https://www.g2.com/categories/workflow-management)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Field Service Management](https://www.g2.com/categories/field-service-management)[Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)[Application Development Platforms](https://www.g2.com/categories/application-development-platforms)[Robotic Process Automation (RPA)](https://www.g2.com/categories/robotic-process-automation-rpa)[Process Mining](https://www.g2.com/categories/process-mining-tools)[Business Automation Platforms (BAPs)](https://www.g2.com/categories/business-automation-platforms-baps)[Business Process Management](https://www.g2.com/categories/business-process-management)[Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms)[Bot Platforms](https://www.g2.com/categories/bot-platforms)[Digital Process Automation (DPA)](https://www.g2.com/categories/digital-process-automation-dpa)[Process Orchestration](https://www.g2.com/categories/process-orchestration)[Warranty Management](https://www.g2.com/categories/warranty-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Leading voice recognition app for remote teams in tech](https://www.g2.com/discussions/leading-voice-recognition-app-for-remote-teams-in-tech)[Which company offers the best applicant tracking system](https://www.g2.com/discussions/which-company-offers-the-best-applicant-tracking-system)[Best-rated sales intelligence software for enterprises](https://www.g2.com/discussions/what-is-the-best-rated-sales-intelligence-software-for-enterprises) [Top tools for running multi-channel marketing campaigns](https://www.g2.com/discussions/what-are-the-top-tools-for-running-effective-multi-channel-marketing-campaigns)[Which 3D rendering program for architects produces realistic visuals without killing a laptop that is not a high-end workstation?](https://www.g2.com/discussions/which-3d-rendering-program-for-architects-produces-realistic-visuals-without-killing-a-laptop-that-is-not-a-high-end-workstation)[Pros and Cons Details](https://www.g2.com/products/pega-platform/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)