--- title: Pega Platform Reviews meta\_title: 'Pega Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 278 reviews by the users' company size, role or industry to find out how Pega Platform works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 278 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Rapid Application Development (RAD) url: https://www.g2.com/categories/rapid-application-development-rad --- ### Pega Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent customer support** provided by Pega, enhancing their onboarding and integration experience. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2090161&qs=pros-and-cons#reviews) Users appreciate the **strong case management** and effective automation of complex processes in Pega Platform, enhancing operations. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210870&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Pega Platform, enabling automation and integration without complex coding. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212755&qs=pros-and-cons#reviews) Users appreciate the **easy integration and user-friendly interface** of Pega Platform, enhancing their overall experience and functionality. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2063700&qs=pros-and-cons#reviews) Users value the **easy integrations** with various systems and the capability to enhance business processes effectively. [(3 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212152&qs=pros-and-cons#reviews) Users find the **customization limitations** of the Pega Platform frustrating, often sacrificing ideal designs for compatibility. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1211752&qs=pros-and-cons#reviews) Users find the **limited features** of Pega Platform frustrating, hindering their ability to customize for their needs. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210884&qs=pros-and-cons#reviews) Users find the **outdated interface** of the Pega Platform frustrating, impacting customization and overall user experience. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402084&qs=pros-and-cons#reviews) Users find the **poor interface design** of Pega Platform frustrating, limiting customization and affecting overall usability. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402049&qs=pros-and-cons#reviews) Users are frustrated with the **poor UI** of the Pega Platform, facing limitations and outdated design elements. [(2 mentions)](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402064&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Pega Platform ##### 1. Customer Support Users value the **excellent customer support** provided by Pega, enhancing their onboarding and integration experience. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2090161&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you like about Pega Platform? It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, a ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ##### 2. Data Management Users appreciate the **strong case management** and effective automation of complex processes in Pega Platform, enhancing operations. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210870&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you like about Pega Platform? It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you like about Pega Platform? What I like most about the Pega Platform is how it lets you automate complicated processes without needing to code. The case management is seriously s ##### 3. Ease of Use Users appreciate the **ease of use** of Pega Platform, enabling automation and integration without complex coding. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212755&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you like about Pega Platform? What I like most about the Pega Platform is how it lets you automate complicated processes without needing to code. The case management is seriously s ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ##### 4. Features Users appreciate the **easy integration and user-friendly interface** of Pega Platform, enhancing their overall experience and functionality. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2063700&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 5.0/5 "Good low code application for big companies" What do you like about Pega Platform? It allows you to fully create a business data rules across the company and implement any solution to improve the CRM and ERP systems ##### 5. Integrations Users value the **easy integrations** with various systems and the capability to enhance business processes effectively. [ See 3 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1212152&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you like about Pega Platform? It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, a ![Joseph A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph A.") JA Joseph A. Small-Business (50 or fewer emp.) 5.0/5 "Awesome product!" What do you like about Pega Platform? I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can e ### 5 Cons or Disadvantages of Pega Platform ##### 1. Limitations Users find the **customization limitations** of the Pega Platform frustrating, often sacrificing ideal designs for compatibility. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1211752&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Quick and simple" What do you dislike about Pega Platform? There are some limitations in the platform. ##### 2. Limited Features Users find the **limited features** of Pega Platform frustrating, hindering their ability to customize for their needs. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=1210884&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Quick and simple" What do you dislike about Pega Platform? There are some limitations in the platform. ##### 3. Outdated Interface Users find the **outdated interface** of the Pega Platform frustrating, impacting customization and overall user experience. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402084&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you dislike about Pega Platform? “What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Ba ##### 4. Poor Interface Design Users find the **poor interface design** of Pega Platform frustrating, limiting customization and affecting overall usability. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402049&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you dislike about Pega Platform? “What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Ba ##### 5. Poor UI Users are frustrated with the **poor UI** of the Pega Platform, facing limitations and outdated design elements. [ See 2 mentions ](https://www.g2.com/products/pega-platform/reviews?filters%5Bsentiment_snippet%5D=2402064&qs=pros-and-cons#reviews) See Related User Reviews ![Carine O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carine O.") CO Carine O. Enterprise (\> 1000 emp.) 4.5/5 "Organizing Complexity When others Only Construct Forms." What do you dislike about Pega Platform? The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 2.5/5 "Pega Has Performance Problems" What do you dislike about Pega Platform? “What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Ba ## Top-Rated Alternatives [ ![Appian](https://images.g2crowd.com/uploads/product/hd_favicon/bd72b36193132a308f5957cf548d1fd7/appian.svg "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ ![Nintex](https://images.g2crowd.com/uploads/product/hd_favicon/6d05d223727de012d13b1eb6341b2deb/nintex-nintex.svg "Nintex") Nintex 4.3/5(1,322) ](https://www.g2.com/products/nintex-nintex/reviews) [ ![Kissflow](https://images.g2crowd.com/uploads/product/hd_favicon/556f5fda4738c6cc6194f324db366caa/kissflow.svg "Kissflow") Kissflow 4.3/5(591) ](https://www.g2.com/products/kissflow/reviews) [ View All Alternatives ](https://www.g2.com/products/pega-platform/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/6/2022 "It is good!" 2.5/5 What do you like best about Pega Platform? It was easy to understand and use the conversational analysis tools. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? I had trouble connecting my favorite systems to Qurious. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Answering difficult questions in my business like what are people talking about and what's important right now for my business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ashwani M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashwani M.") AM Ashwani M. Lead Consultant Mid-Market (51-1000 emp.) 6/7/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Best BPM tool in the market" 5/5 What do you like best about Pega Platform? Nowadays Pega is promoting low-code development through App Studio, which helps citizen and professional developers to create an application quickly. Constantly Pega has been implementing new technologies to become a more strong BPM tool in the market. Pega has come with new concept like DX API, Cosmos in the newer version of the Pega 8.x. There are few other rules which increase the performance and productivity of our development like Data Flow, Job Scheduler and Queue Processor and so on. The best feature of the Pega is Case Management which helps business users, citizen and professional developers to capture a high-level requirement and work together to create a case life cycle. They can create an application in a short span of time and can progress the development through agile methodolgy. The best thing Pega has introduced a Component and Component application after Pega 7.2. It helps to use as a plug and play application (built on application concept) in one or more applications based on the business requirements & specialization. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Course contents are very lengthy. They should explain course content in details with the help of images and videos. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? I have been solving all business problems like Reporting issue and background processing and data migration from legacy systems to newly-built applications and application slowness. I also go through application logs and use monitoring tools (like AES and PDC) to see the alerts and errors in the log and fix those issue in the Pega to improve the application performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Akshata P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshata P.") AP Akshata P. Associate Technical Consultant Enterprise (\> 1000 emp.) 8/19/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Best Solution for Claims Management (Pega)" 4/5 What do you like best about Pega Platform? Pega Claims Management is best solution to manage claims if you have any problem in managing the claims. Its benefits are high and maintenance cost is low. Its very easy to use and very Efficient. Accesibility and scalabilty is great for management of claims. I will recommend you to use this if you want to do quick work. Its very useful for Insurance Sector. In this we can easily integrate the things. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Your team should be Pega Certified. We need to take help from others for deployment as some things are OOTB. You must have someone from Pega Team to help you to develop the solution. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: I am recommending this to everyone because it helps us to manage our claims of the Internet, Mobile, Travel, Medical insurance easily. In less time and less maintenance, we can use this. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Time should be less to claim the Insurance for users. It's beneficial for those who are working remotely. Our Organisation is using it for managing claims of Travel, Mobile bills, Internet Bills, Medical Bills, and many other things and also for reimbursement purposes. We can use it for claiming our insurance in less time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shivansh T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivansh T.") ST Shivansh T. Trainee Mid-Market (51-1000 emp.) 5/29/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Pega Infinity your shot at exploring new possibilities" 5/5 What do you like best about Pega Platform? It promotes reusability i.e. you need not configure things from scratch. Pega is a low code app builder that allows you to design and deploy applications faster than traditional approaches; you need not be a coding expert, but you can still use this platform. I love it because of its time efficiency, easy customer dealing, and business process management. Report management provided by the Pega platform is one of its best features. Using Pega helps you automate the work that ultimately leads to better functioning and efficiency of the application. As it provides faster development, the organization saves time and has a good share of profit. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? There is nothing to dislike about the Pega platform; it gives you a chance to explore endless possibilities. Still, sometimes you may encounter low response time from the cloud, which can take more time to configure the requirements which may cause error or conflicts in the functioning of the application.One of the major dislike was that it does not provide integration capability like its competitors.As it is a costly tool so small scale companies cannot use it. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: Easy to learn; if not having prior knowledge of coding, you can still use the platform. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Pega Platform provides easy requirement gathering from the business user, which leads to low conflicts at the time of development; it drives through intelligent automation, is scalable, easy customer relationship management, and on-time deployment of the project. It provides a functionality of delegation through which Business users can make small changes in their application rather than contacting the company to do it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![purva k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "purva k.") PK purva k. Software Engineer Mid-Market (51-1000 emp.) 3/10/2022 "How to customize the getContent acitivity?" 4.5/5 What do you like best about Pega Platform? It's a low code platform and easy to use to develop the application in the minimum time period. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? It is a little expensive compared to other tool Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Its build quickly, automate intelligently, scale with confidence Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/25/2021 "Pega claims management" 5/5 What do you like best about Pega Platform? Pega claim management is a easy tool to work on tickets, while working on claims it gives detailed information in a comfortable interface. Very user friendly tool to complete the day to day task. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? Little hindrance while opening multiple tickets, however they continuously working on the updates to fix the little bugs. Also we can open only minimal number of tickets at a time. Review collected by and hosted on G2.com. Recommendations to others considering Pega Platform: This tool is user-friendly and able to complete the task in a short period of time Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? Claims filed by the consumers, with pega it gives me complete details of the customer/consumers. With the provided activities on the consumer account which helps to gather complete information to work on a ticket. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/2/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Software to crush business complexity" 5/5 What do you like best about Pega Platform? Amazing software. In little time we can build complex business solutions. Same solutions we can then move to Chatbot, etc. It is equipped with AI & other latest technologies. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? PEGA support is very poor. Whenever we get stuck in development phase solution is awaited for many weeks from Pega team. Certification cost is vey high. Also currently it's difficult to get a PEGA developer. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? We are trying to reduce time & human efforts in U S Healthe care- Provider support. We used Chatbot for good customer experience. We also used Sortspoke to upload documents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pranay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranay S.") PS Pranay S. Assistant Consultant Enterprise (\> 1000 emp.) 12/28/2021 "I have been working into PEGA platform from last 6 years. It's a powerful features tool." 5/5 What do you like best about Pega Platform? New application from scratch, MVP can go live within 90 Days. Ease integrations and application development increases 7 times faster compared to java. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? No dislikes till now in my pega carrier. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? It's one of the best CRM tool, which solves the complex workflow management with its case management methodology. Provide ease for complex application development. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 10/28/2021 "One of the best solutions for claims" 2.5/5 What do you like best about Pega Platform? I used Pega Claims Management while working for North Carolina Medicaid. My job was to handle any pega claims hung up in the system for errors and and any claims pending that were past their adjudication date. I liked that this system allowed me to keep track of any claims that came in, and was easy to filter out any issues. Review collected by and hosted on G2.com. What do you dislike about Pega Platform? My use of Pega Claims Management was brief and didn't have too many errors or hang ups. Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? With Pega Claims, our job was to solve any hospital claims pending in the system for timely filing or any claims that presented errors. Most errors were on the provider end and could be cleared by going into the system and pushing them through. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Andi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andi B.") AB Andi B. Lead Research Engineer Enterprise (\> 1000 emp.) 6/15/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Perfect system to orchestrate complex business process and integration" 4.5/5 What do you like best about Pega Platform? - Layering structure and asset resuability - There is almost no limitation in term of flexibility to configure any business requirement - You can define your own portal, ui, style, component, field, validation, data structure - Complete training material available - Complete development tooling, debugging and deployment - Long term compatibility. Your 8 years old pega code might still work in the latest pega platform Review collected by and hosted on G2.com. What do you dislike about Pega Platform? - Current generated UI is not lightweight. - It is not fully adopt microservice architecture and cloud native. It is very important to have horizontal scalaibity, which curently exists but limited by database resource - Mobile application is not suitable for heavy customisation - Can't run DataFlow as dedicated cluster, without any dependency to existing cluster - No native integration with Big Query or Snowflake for CDH - Reporting engine is using the same engine with UI Review collected by and hosted on G2.com. What problems is Pega Platform solving and how is that benefiting you? - Orchetsration complex business process, such as complex sales process, credit card disputes. We can define our process, lets pega handle all things related to workflow, such as SLA, assignment and approval, - Loan origination process, combining multiple flow, involving multiple roles, integration with registry, credit bureau, core banking system, scoring engine, frontend application using Pega Platform Review collected by and hosted on G2.com. 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