This product is very customizable which is what my team needed for a solution. We have very unique use cases and the peeklogic team was able to help us solution Review collected by and hosted on G2.com.

There does require a lot of set up to get the connector to work correctly but the peeklogic team was able to help support. Review collected by and hosted on G2.com.

We are using the Salesforce to JIRA connector. It has performed admirably with out issue since we first deployed it. After a year of using the product, it works behind the scenes without anyone realizing it is there. Review collected by and hosted on G2.com.

So far, nothing comes to mind. Things have been working well. Review collected by and hosted on G2.com.

It allows us to analyze bugs linked with customers and great customer support Review collected by and hosted on G2.com.

Sometimes it doesn't load and you have to double click Review collected by and hosted on G2.com.

We use the app to create visibility between first (salesforce case) and second level support (Jira issue). Its simple and works well for us. Review collected by and hosted on G2.com.

I dont really have anything to complain. Review collected by and hosted on G2.com.

Smooth integration between the 2 platforms Review collected by and hosted on G2.com.

Sometimes I have to click on the buttons twice to make it work. Review collected by and hosted on G2.com.

It is a highly customizable solution and they have a great support. They go above and beyond to assist, ensuring that they find a solution to any requirement. Review collected by and hosted on G2.com.

They didn't have an out-of-the-box solution for some of our needs so it took some time to build them but they are very committed to building a custom solution. Review collected by and hosted on G2.com.

I like there customer service and their fast action Review collected by and hosted on G2.com.

An occasional bug here and there. They seem to work them out quickly Review collected by and hosted on G2.com.

The quick support they have, they're always available to help us Review collected by and hosted on G2.com.

Maybe I would improve the developer's documentation. Review collected by and hosted on G2.com.

We needed to leverage both Salesforce Case Management for business users and Jira for technical users, and Peeklogic provided the perfect solution to meet our requirements. The setup and configuration were straightforward, and the system performed exactly as expected. Overall, we are extremely satisfied with our experience. Review collected by and hosted on G2.com.

The solutions works as described. Nothing to complain. Review collected by and hosted on G2.com.

The functionality of the tool met all our needs that other tools do not. It has a simple to use interface for set up, flexibility to prepopulate and default values when creating jira issues, provides for individual user authentication into Jira if needed (or a single named integration user) and provides a great user interface for creating, finding/associating, and viewing Jira information. The reporting capabilities are also better than other connectors as the Jira data is copied into custom objects in Salesforce, giving the ability to report on Jira issues just like any other salesforce data. Review collected by and hosted on G2.com.

Would be great if we could use SSO to Jira to authenticate, but not the end of the world that we can't Review collected by and hosted on G2.com.