Peek PRO Tour Operator Software Reviews & Product Details

Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

During the demo and in the first month, it appeared to be a robust service provider with advanced functionality. BUT several key services have simply not worked or we've been told they don't have that functional yet, even though we were told they did in the demo. Review collected by and hosted on G2.com.

What do you dislike?

Incorrect guest charges! The biggest issue is that our guests are getting charged more than we think they are - our system shows an amount, and that is what we get paid, less Peek's hefty commission, yet they guests are getting charged a different amount on their credit cards!! This is possible fraud, and is incredibly damaging to our reputation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not use this service. The demo is a serious misrepresentation of their services. The worst thing is that they are overcharging our guests! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No benefits. High user fees and considerable use of my staff resources to troubleshoot. In the demo, they said they have a digital waiver - but really, it's almost unusable. Their solution was a 3rd party provider that is a $1300 set up fee, and $149 a month afterwards. They said they could migrate our customer data. Still waiting on that. Their reporting is faulty, so many features are glitchy, or so difficult to figure out that we are constantly calling their support. But overcharging our guests is a SERIOUS ISSUE!! Review collected by and hosted on G2.com.

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Peek PRO Tour Operator Software Overview

What is Peek PRO Tour Operator Software?

Peek Pro is an online reservation system that empowers activity operators to increase their revenue, save tons of time, and provide the absolute service for their customers.

Peek PRO Tour Operator Software Details
Product Description

Peek Pro is an online reservation system that empowers activity operators to increase their revenue, save tons of time, and provide the absolute service for their customers.


Seller Details
Seller
Peek Travel
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@peek
6,722 Twitter followers
LinkedIn® Page
www.linkedin.com
133 employees on LinkedIn®
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Peek PRO Tour Operator Software Reviews

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The system works just fine in every aspect and has a decent overall funtionality. Review collected by and hosted on G2.com.

What do you dislike?

Peek Pro's support team is the worse. They have been retaining my payouts for more that 3 months putting my whole operation in risk. They are not reliable and I'm not trusting them anymore. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Booking activities. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Is that is very user friendly for the user to the company when you setup the platform, also is just 100 usd for everything and is easy to use very responsive. Review collected by and hosted on G2.com.

What do you dislike?

That all the final pricing they add their fee for instance if the tour cost 100 usd they charge to the guests 106 to 110 usd Review collected by and hosted on G2.com.

Recommendations to others considering the product:

is the best way to have your tours live online and no monthly fees is just a few bucks and have it forever Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

great booking flow

easy for the user as client and as a company

the easiest way to implement the booking flow Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very affordable with only an installment fee. Very easy to use and helps me manage my business. There are so many things the software can do its amazing. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I dislike with the software it has surpassed my expectations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't worry about the service fees. You will see more online bookings. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reaching more people, having an online booking presence, collecting payment and staying organized. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Peek's clean interface and compatibility on all devices makes for easy management of the day or week's activities. The calendar view is the backbone of our shop's daily activities. We can see all scheduled bike tours, rentals, and service appointments at a glance, and easily add a new booking for any one when needed. Review collected by and hosted on G2.com.

What do you dislike?

Reports are not customizable enough to find exactly the information I require at times. One notable example is the inability to pull a report of all "Reseller" emails (going through and doing this manually for 100+ resellers is BRUTAL). Additionally we find that the pages that peek defaults to when opened, "Dashboard" and "Manifest", are all but useless to our business. Not sure why those are the required startup screen for Peek, but our shop runs 85% of the time off the Calendar view and Activities Schedule. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great for a simple interface for a simple business model. When things get more complicated, Peek has some drop-offs that other software will have to fill in. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Peek Pro manages our bike shop's very busy booking schedule of tours/rentals/service appointments etc.We have a very busy schedule and having it live in one place is key to our success. Additionally we've integrated custom booking options for users when they book a tour or rental with us. When they book, the user can add a variety of options at that time like a built-in gratuity or tshirt purchase... Review collected by and hosted on G2.com.

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AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The backend of the site is easy to use once it is set up. Review collected by and hosted on G2.com.

What do you dislike?

No "shopping cart" feature so users can't book more than one style of bike at a time - like an adult bike and a kids bike; Can't book by date - users have to select a bike first, and then see if its available the date they want it, which it often is not, as we have one of each style of bike. The waiver is not part of the booking process, so if the customer reserves in person, they have to reserve on our website (no booking app exists) and then switch to a table to fill the waiver. Too many steps for people on vacation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Only recommend if have a small fleet of rentals, they can't handle a larger operation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We rent bikes and schedule guided trips and need an online booking software that could do both. They still need massive refinement of the rental booking portion. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The service charges are mostly paid by customers. Very nice calendar and oversight of future cruises. Awesome fast customer service. Excellent know how. They are even able to add a "book now" button to my Vistaprint website! Review collected by and hosted on G2.com.

What do you dislike?

Nothing. It has a perfect and easy to use interface! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its the easiest and best! Awesome and fast customer service Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Very nice calendar and oversight of future cruises. Review collected by and hosted on G2.com.

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Tour Guide
Food & Beverages
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The interface and easy use. It's simple enough to train others to use and has everything we need together in one place Review collected by and hosted on G2.com.

What do you dislike?

Peek pro has been force quitting, not pulling up correct dates, and no longer let's you change the amount of people attending the tour upon check in. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This software is great, though when it comes time for updates wait to do so until the bugs have been smoothed out otherwise it will fail you on your busiest weekends. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not solving business problems per say, but the benefits are that tour guests can see what's available before reserving or coming in. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Customer service is top notch! They have 24/7 support via live chat or phone, and I've found both methods to be very helpful. Review collected by and hosted on G2.com.

What do you dislike?

They're missing some functionality that I find really important, like support to loyalty programs and two-factor authentication. I would like to see them stay up on features like these that are standard in other areas of hospitality and software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Almost 100% of my booking process is automated, which saves a tremendous amount of time and allows customers to book without having to call me. Customers love the convenience of being able to book online. Review collected by and hosted on G2.com.

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