Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
Small-Business (50 or fewer emp.)
"So easy"
5/5
What do you like best about Pearl Diver?

The ease of use and the customer service have been great. Being a small team, I need to cut time searching and skimming through potential leads that may end up a dead end. I use it every day.

This has been easy and worth the price. Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

The only downside, which seems to be a work in progress, is I can't connect to other platforms. Mainly It's social media or an email marketing platform of my choice. Review collected by and hosted on G2.com.

Response from Ed Hackney of Pearl Diver

Thank you for the honest feedback, keep an eye out for a new features email coming your way soon, lots of new integrations launching over the next few months!

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Great support from Keith and Eden"
5/5
What do you like best about Pearl Diver?

Great tool and customer support is outstanding Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

Wish I could in real time use automatic marketing emails after web visits Review collected by and hosted on G2.com.

Response from Ed Hackney of Pearl Diver

Thank you for the great feedback, we are looking forward to partnering with you on your journey!

Johann D.
JD
Johann D.
Consultant/Life Coach
Small-Business (50 or fewer emp.)
"Rahul went beyond the call of duty"
5/5
What do you like best about Pearl Diver?

I'm a new user and not fully onboarded yet. If the level of service provided by Rahul is any measure I'm going to be extremely hallucinating with Pearl Diver Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

The struggle to get going after I signed up Review collected by and hosted on G2.com.

Response from Ed Hackney of Pearl Diver

Great to hear our CX team excelling, I'll pass on your kind words to Rahul and the team.

RM
Ruth M.
Small-Business (50 or fewer emp.)
"Exceptional Technical Support: Keith's Profound Expertise and Persistence Made All the Difference"
5/5
What do you like best about Pearl Diver?

Pearl Diver is incredibly easy to navigate and user-friendly. The platform's interface is intuitive, making it simple to access the necessary tools. The tech support team has been consistently helpful and responsive, making my experience even more enjoyable and productive. Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

I have found no aspects to dislike about Pearl Diver. The platform consistently delivers on its promises. As we aimed to monitor various website activities, Pearl Diver facilitated seamless integration, allowing us to centralize and effectively track our leads. With this comprehensive monitoring system, we've been able to quickly follow up on leads and seamlessly continue our marketing efforts. Review collected by and hosted on G2.com.

Darren S.
DS
Darren S.
Marketing Manager
Small-Business (50 or fewer emp.)
"HUGE Value for money"
5/5
What do you like best about Pearl Diver?

I am getting massive visibility on who is coming to my website without needing do ANYTHING. People do not need to fill a form and I can get enoughs to know my demographics and where my markeitng is resonating. Its been a game changer for our our marketing team Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

Daily downloading to excel is time consuming Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"An Invaluable Asset for Our Global Company"
5/5
What do you like best about Pearl Diver?

As a company based outside of the US, we have found Pearl Diver to be an invaluable asset to our business operations. This service has proven to be a game-changer for our market research and competitive analysis efforts. We use the platform to enrich our US based customer profiles as it gives us additional information such as state, location, phone numbers and gender in some cases. Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

Only US based currently. As we are mainly in AU it would be great to have it capture data for other countries. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Amazing - Helping innovate the marketing industry"
5/5
What do you like best about Pearl Diver?

I like how BlackPearl is user friendly and has so many new optimizations over the past year like being able to link with Zapier for automatic flows, or help aid in our sales channels in addition to sourcing. Additionally, we find this very helpful as the information it sources helps our marketing efforts. Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

Have not found anything I dislike at this time. Review collected by and hosted on G2.com.

MS
Michael S.
Small-Business (50 or fewer emp.)
"I have tried other programs, this is one is the best."
5/5
What do you like best about Pearl Diver?

The ease of use within the platform, just love it Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

The process of using Zapier with Pearl. Though your team is very helpful, it's time consuming. Review collected by and hosted on G2.com.

Response from Ed Hackney of Pearl Diver

We're glad to hear that you find Pearl Diver easy to use! We've got loads of new features about to launch to help make the integrations even easier, keep an eye out for those :)

Trace M.
TM
Trace M.
Small-Business (50 or fewer emp.)
"Great customer service"
5/5
What do you like best about Pearl Diver?

Awesome support staff. Rahul and Keith are tech wizards! Highly recommend this service. Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

Nothing yet! Maybe the addition of being able to view a customers journey on my website, but that seems to be in the works! Review collected by and hosted on G2.com.

Response from Ed Hackney of Pearl Diver

Thank you for the positive feedback! We're glad to hear that Rahul and Keith provided awesome support. We're always working to improve our service, and you are correct, viewing a customer's journey on your website is about to launch! Keep an eye out for the update :)

Verified User in Financial Services
IF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Pearl Diver boosts business insights"
4.5/5
What do you like best about Pearl Diver?

As a part of the global financial services group, we've come to rely heavily on market intelligence and competitive insights to maintain our unbroken record of profitability spanning over five decades. In this journey, Pearl Diver has proven to be an valuable asset for us to understand our global reach and impact in various markets at a state by state level.

Pearl Diver's support team deserves special mention. Their responsiveness and commitment to addressing our specific needs, even in different time zones, have been exceptional. Review collected by and hosted on G2.com.

What do you dislike about Pearl Diver?

Need Zapier for integration to other platforms. We're happy we're able to connect the system to automatically send data, but would be good to be able to do this direct via API Review collected by and hosted on G2.com.