Melizza G.
MG
Melizza G.
Managing Director
Small-Business (50 or fewer emp.)
"Serves our purpose but the app needs a lot of improvements"
3/5
What do you like best about Peakflo?

- Customizable workflows for A/R tasks (i.e., sending reminders to clients, and many other items like sending SMS, or email, etc.)

- Client Portal where clients can check their account status

- As a Quickbooks Online user, I like that it marks my client's invoices as "Paid" when they pay through the Peakflo portal

- I like seeing in a dashboard how much people owe me, who are my highest overdue, etc.

- The price is budget-friendly compared to other providers. Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

- The app still feels like it is in developmental stages because the UI is not, at many times, self explanatory.

- There is a lack of professional feel in the client portal, which is essential for us since it affects Customer Experience.

- When a Client has already paid through the portal, the tags still indicate that payment is "due" or "overdue" due to a limitation on Peakflo's end. The tag only changes to fully "paid" after money is received credit to our bank accounts which takes as much as 7-8 days to process for credit card payments. Thus, on the client's end, they can get confused. They informed me that there is currently no workaround for this...

Lastly, I hate that it advertises $99/month, but when they invoice me the charges, I am asked to pay via Bank Transfer which is very inconvenient as a Corporate bank user. I asked to pay via Credit Card, and they charged me extra money to pay via credit card. Credit Card Processing Fees are always covered by application providers, based on my experience as someone who used many apps personally and professionally. No one has ever asked me to pay extra if I want to pay via credit card. Moreover, as an online service provider like Peakflo, it is a given that most people, if not all, will pay via credit card and not bank transfers. Review collected by and hosted on G2.com.

Shadow L.
SL
Shadow L.
Mid-Market (51-1000 emp.)
"Very good to use as an AR chaser with invoices files and Credit notes all in one platform"
4.5/5
What do you like best about Peakflo?

To chase the customer to by sending auto email from peakflo, with helpful CS and other supports from Peakflo team Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

If I can bulk upload the invoices files in one time instead of one by one is the best Review collected by and hosted on G2.com.

Response from Mina C. of Peakflo

Hi Shadow, thank you so much for leaving us a wonderful review. Bulk importing invoices is very much possible to do in Peakflo. Here's the link to how you can do that:

https://help.peakflo.co/how-to-upload-invoices

Hope this is useful. :)

SIN YANG T.
ST
SIN YANG T.
Small-Business (50 or fewer emp.)
"Simplified Account Receivable Collection process"
4.5/5
What do you like best about Peakflo?

It speeds up and saves time sending reminders to customers and preparing the statement of accounts. Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

Sometime the data may not refresh immediately. Review collected by and hosted on G2.com.

Response from Mina C. of Peakflo

Hi SinYang, we really appreciate your positive review. Your value means a lot as a Peakflo power user. :)

We'll also look into how we can speed up and refresh data faster.

DS
Dimas Rizky S.
Enterprise (> 1000 emp.)
"boost efficiency with Peakflo"
5/5
What do you like best about Peakflo?

we are very helpful in collection part such as : Sent SoA to shipper, blasting email reminder, blasting WA/SMS reminder automatically. automatic record the payment every time there is a transaction.

the report menu make it easy for us to elaborate our actions.

All the actions we can do automatically, so we can save our time. The people the team realy fast response. Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

maybe sometimes there is a bug. pending reminder, delay payment/settlement. Review collected by and hosted on G2.com.

Response from Mina C. of Peakflo

Hi Dimas. Thank you for leaving a review. Your feedback is highly valued and our team will make sure to keep improving Peakflo for you and your colleagues.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"Review of Peakflo"
4/5
What do you like best about Peakflo?

Peakflo has helped reduce the time needed to send reminders and has improved our collection rates. Peakflo has always been quick to address our issues and errors. Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

It would be good if Peakflo can auto-assign shippers based on specific criteria or labels into the Reminder workflows.

It would overall increase the efficiency. Review collected by and hosted on G2.com.

Response from Mina C. of Peakflo

Thank you for leaving a review. Your feedback is highly valued and our team will make sure to keep improving Peakflo for you and your colleagues.

Kyaw Soe O.
KO
Kyaw Soe O.
Accounting
Small-Business (50 or fewer emp.)
"Peakflo Receivable Module."
3.5/5
What do you like best about Peakflo?

We can add email reminder for the payment request to vender or client by automative and manually. Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

If client have project managers for each of projects, we can only sent automatically to specific project manager. Review collected by and hosted on G2.com.

Response from Mina C. of Peakflo

Hi Kyaw. Thank you for leaving a review for Peakflo. I'm happy to let you know that we have solutions for the issue that you are facing. You can add any stakeholder to the email reminders, both customer contacts or project managers. The first way is that you can add the email addresses in the CC or Bcc section of the reminders and keep any project manager in the loop. The second way is that you can add more contacts under the same company name and include them as recipients of the email. I will also share this help portal link here for more information.

https://help.peakflo.co/how-can-i-add-a-new-action-in-the-workflow

https://help.peakflo.co/how-can-i-add-edit-manage-contacts

Nhea V.
NV
Nhea V.
Small-Business (50 or fewer emp.)
"My greatest experience in Peakflo"
5/5
What do you like best about Peakflo?

Peakflo helps us to improve our productivity and make our work easier. It made our time more worthwhile to do our other work. Peakflo has really dedicated a lot to our company. Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

So far, we haven't had any problem wth using peakflo, but it has helped us even more. Review collected by and hosted on G2.com.

Response from Mina C. of Peakflo

Hi Nhea, really appreciate you taking the time to leave us a review and we're glad you've had a positive experience with Peakflo. :)

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Great AR Platform"
4.5/5
What do you like best about Peakflo?

Great automation for virtual account & easy to track incoming fund Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

Cant accept foreign currency, it's a problem for our merchant who lives abroad Review collected by and hosted on G2.com.

Response from Mina C. of Peakflo

Hi Dewi, thank you for letting us know about your experience with Peakflo. We looked into the issue of creating unique virtual accounts for your bills and also discussed it with points of contact at your company. We are working on a solution now and will update you as soon as possible about the results. :)

Zakiah M.
ZM
Zakiah M.
Mid-Market (51-1000 emp.)
"A lot of rooms for improvements"
4/5
What do you like best about Peakflo?

Ability to automate reminder to customer.

able to track last action taken Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

peaklo loads rather slowly and the functionality is pretty slow. Review collected by and hosted on G2.com.

Response from Mina C. of Peakflo

Hi Zakiah. Thank you for leaving a review. Your feedback is highly valued and our team will make sure to keep improving Peakflo for you and your colleagues.

Rohan S.
RS
Rohan S.
Entrepreneur In Residence
Mid-Market (51-1000 emp.)
"Best in Class Customer Service"
5/5
What do you like best about Peakflo?

I am currently responsible to review and implement all third party softwares internally for our organisation, by far this has been the best experience interacting with a Saas company. Right from the first demo to our onbaording and then a dedicated customer support everything was delightful and above expectations. The internal coordination (Sales & Product), committments and expectation setting was the best part. There was an answer / solution of almost 90% of our custom requirements (might be even more). It was not only about selling the software subscription but to understand the use case and provide that value addition along with it. Review collected by and hosted on G2.com.

What do you dislike about Peakflo?

Can't really think of one there was nothing as such to dislike, I only regret we couldn't proceed further using Peakflo for our internal operations because of a few internal use cases and workarounds from our in-house product. We would give a thought to reevaluate once we scale up our ops in the coming future and have core prds for our AP & AR. Review collected by and hosted on G2.com.