AP

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

4/22/2019

"Renewal/Expansion Process Optimization and CRM Connectivity"

4.5/5

What do you like best about PeakCommerce?

We were able to significantly streamline our license renewal campaigns by utilizing a self-service platform's robust functionality, ease of access, navigation and availability of various payment options. It is also highly customizable and was able to meet our aesthetic needs in addition to the industry specific nuance. Finally the information flow between the platform and SalesForce CRM was instantaneous, offering timely and reliable metrics for either scheduled reporting or ad-hoc instances. Review collected by and hosted on G2.com.

What do you dislike about PeakCommerce?

I would say the initial set up took more time than expected but perhaps it had to do with our extremely specific system requirements necessary for that industry. Review collected by and hosted on G2.com.

What problems is PeakCommerce solving and how is that benefiting you?

We wanted to offload the capacity of our sales staff by pushing some of their day-to-day interaction with customers to the self-service platform. We also wanted to have immediate campaign metrics and other revenue and product utilization data. We had significant success, at one point having 80% of customers accessing and using the e-commernce self-service platform for their renewal and expansion needs. Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

7/26/2019

"Streamlining our CRM Subscription Platform"

5/5

What do you like best about PeakCommerce?

Streamlining our backend processes, ease of use, and most importantly, the reliable information exchange between systems. Review collected by and hosted on G2.com.

What do you dislike about PeakCommerce?

Our business model was highly unique and required some additional setup. Since then it has worked flawlessly. Review collected by and hosted on G2.com.

GB

Garrett B.

CIO

Telecommunications

Mid-Market (51-1000 emp.)

4/16/2018

"PeakPortal payment portal"

4/5

What do you like best about PeakCommerce?

One time payments, ease of use for our users, seamless integration with Zuora. Review collected by and hosted on G2.com.

What do you dislike about PeakCommerce?

Nothing so far. There are times when changes take a little longer than expected, but we all understand there can be mitigating factors. Review collected by and hosted on G2.com.