TM

Thomas M.

Vice President Member Success

Mid-Market (51-1000 emp.)

2/18/2021

"Great Performance, Solid Colleagues"

5/5

Describe the project or task Peak Support helped with:

Peak Support provides excellent customer service, and helps provide high-quality concierge services to our members. They are efficient, the are detail-oriented, and they are driven by performance that they carefully track and measure. Review collected by and hosted on G2.com.

What do you like best about Peak Support?

The drive they exhibit in getting things done well, and how they are very open to making things better. Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

I have no complaints about working with Peak Support, and recommend them highly. Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

Many different member-driven issues -- from technology to billing to article submission to general problem solving. They handle a broad range of things that can and do come up, and they are diligent in every instance. Review collected by and hosted on G2.com.

ZG

Zach G.

Founder, CEO

Small-Business (50 or fewer emp.)

2/18/2021

"Great partner"

5/5

Describe the project or task Peak Support helped with:

Peak has run our customer support for the last 3+ years. Review collected by and hosted on G2.com.

What do you like best about Peak Support?

They are a thoughtful partner. They care about the business and the customer experience like it's their own. They are also super flexible and have grown with us (and contracted when needed). It's been a seamless and enjoyable experience working with them. Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

Nada. Nothing sticks out to me as needing improvement. Review collected by and hosted on G2.com.

Recommendations to others considering Peak Support:

They are a good partner. Good for it. Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

We've been able to scale our customer support team with the business and keep the service high. Review collected by and hosted on G2.com.

PC

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

2/22/2021

"Steller Assistance & Help!"

5/5

Describe the project or task Peak Support helped with:

PEAK support has helped us with many services, recently, helping to support us and our new QA department. Review collected by and hosted on G2.com.

What do you like best about Peak Support?

The communication. They are so very communicative, so even if you're working remotely, you'd never know it. They clearly care about all the work they do. Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

When they have so many positives, it's hard to find any negatives. Maybe the only one I can think of is just time waiting on deliverables (not a long time but maybe it could get faster). Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

We are solving the issue of testing and having enough time to test with PEAK. I've realized that if you have a plan in place and a team willing to execute it, you can create a lot of magic. Review collected by and hosted on G2.com.

GY

Greg Y.

Vice President Business Operations

Small-Business (50 or fewer emp.)

2/23/2021

"Excellent service"

5/5

Describe the project or task Peak Support helped with:

Virtually all customer support previously handled piecemeal by multiple staff. Review collected by and hosted on G2.com.

What do you like best about Peak Support?

Dedicated staff; quick to get up to speed on a number of different products that we offer. They have integrated into our tools and processes so that they are just part of the team. Review collected by and hosted on G2.com.

GA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

2/18/2021

"Awesome support and critical thinking"

5/5

Describe the project or task Peak Support helped with:

Peak Support handles all support tickets for our e-commerce business Review collected by and hosted on G2.com.

What do you like best about Peak Support?

Everyone is extremely friendly and always working to figure out how they can make our customers most happy. We've really enjoyed working with the Peak Support team and feel very comfortable with each team member interacting with our customers. Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

Nothing. It has been a pleasure to work with the team. Any time we have suggestions or feedback, they are very open to improving. Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

We are able to receive extremely efficient and economical support to provide our customers with the best experience possible. It allows our core team to focus on other projects. Review collected by and hosted on G2.com.

LH

Lieke H.

B2B Operations Manager

Small-Business (50 or fewer emp.)

2/23/2021

"Great experience with Peak Support!"

4.5/5

Describe the project or task Peak Support helped with:

Our Customer Support and assisting in Sales Review collected by and hosted on G2.com.

What do you like best about Peak Support?

Eager, hard working, always professional, listening to feedback and making improvements Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

Nothing, we are very satisfied with them! Review collected by and hosted on G2.com.

Recommendations to others considering Peak Support:

Peak Support is a great choice, which you won't regret! Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

Better resources, take over work of others so they can focus on other things in the company. Review collected by and hosted on G2.com.

GB

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

2/25/2021

"Working with Peak Support has been great!"

5/5

Describe the project or task Peak Support helped with:

Two projects: migrating recipes from legacy sites to our new WordPress site; setting up a Zendesk instance for our Help Center (in progress). Review collected by and hosted on G2.com.

What do you like best about Peak Support?

Very responsive, great communication, skilled in the tasks, well-managed. Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

Can't think of anything really, I haven't run into any issues so far. Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

Trying to get a large volume of content migrated in a short period of time, which would have taken me many days/weeks. Peak Support provided very quick turnaround, allowing us to meet our deadline. Review collected by and hosted on G2.com.

GO

Verified User in Online Media

Small-Business (50 or fewer emp.)

2/18/2021

"Peak's hard working, efficeint team help us on a daily basis"

5/5

Describe the project or task Peak Support helped with:

Peak helps us with our Customer Support efforts on the ground level. Review collected by and hosted on G2.com.

What do you like best about Peak Support?

The agents that I work with are very attentive, thorough, kind, and hard-working. A great precedent to set! Review collected by and hosted on G2.com.

What do you dislike about Peak Support?

I'd like to see more autonomy from Peak. They work with our end-users first and foremost and therefore have the experienced knowledge to iterate and improve without seeking approval. Review collected by and hosted on G2.com.

What problems is Peak Support solving and how is that benefiting you?

They help us customer/end-user interaction. They solve time delays and one on one interactions. They've helped us lower our response time significantly. Review collected by and hosted on G2.com.

GC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/23/2021

"Great Support"

5/5

Describe the project or task Peak Support helped with:

Peak offers lots of options in supporting our team. Review collected by and hosted on G2.com.

What do you like best about Peak Support?

Peak offers high quality work and is able to jump on any task you give them. Review collected by and hosted on G2.com.