I worked with the Peak Support team for nearly 2 years handling our member service needs and project management. They handled thousands of inquiries from our members, and helped make sure I had the data and resources available to make smart decisions. Every 2 weeks they prepared a detailed report showing our response times, CSAT scores, volume and any red flags. It was immensely helpful to have this. Their commitment and accountability made for a great partnership. Review collected by and hosted on G2.com.

I think any team could be trained to follow a series of steps. Where Peak Support really excelled was in thinking a step further ahead, proposing solutions, and raising a flag to me when something needed my attention. They genuinely cared about keeping our members happy, finding smart solutions and exceeding expectations. I really appreciated how the leadership team would be direct with me if they felt I was making a decision that could have negative repercussions on our service. They were true partners. The team leaders are great critical thinkers and know how to move team members around to achieve outcomes.

When the volcano erupted in the Philippines they quickly alerted us and had a series of back-up measures in place to ensure no service disruptions, which was really impressive. They even provided us with a country map showing where everyone was located and who was most likely to be impacted. Review collected by and hosted on G2.com.

Peak Support has helped us grow our customer support team to new levels. They hire and train staff quickly, allowing us to grow and add clients with ease. We have a great cadence of meetings to go over metrics, pain points, company wide changes or initiatives and the openness in our relationship helps us all do our best work.

Peak Support helps with all things customer support. We have agents who are specialized in: live chat, phone support, email support, editorial systems, and more.

They have helped us create metrics that are challenging for the team (to encourage quality and performance) but also visible for us to share with the entire organization. We look at ticket volume, call volume, first response time, full resolution time, CSAT, and more. Review collected by and hosted on G2.com.

The quick and efficient way they bring on new agents. This helps us get agents in a live setting more quickly then we would be able to do if we were to do it ourselves.

The communication with the team is something I truly value. The team is honest, hard working and we have a regular cadence of meetings with leadership to allow us to get aligned on all processes, updates, and any other informational items. Review collected by and hosted on G2.com.

I have used Peak Support across a wide range of business critical activities, including:

* Chat Support

* Phone Support

* Data Entry

* Salesforce Entry Review collected by and hosted on G2.com.

The Peak Support team is not just a vendor, but a true partner for your business. They are aligned with your success, and aim to deliver a perfect solution that fits the timelines, cost, and quality metrics that you need. Review collected by and hosted on G2.com.

During a small operations crisis, Peak Support was able to quickly help us scale up our customer service team and provide customers with excellent service as ticket volume exploded. After the crisis subsided, we've kept them on as a reliable aid to our internal customer service team. Review collected by and hosted on G2.com.

They are friendly, responsive, and easy to work with. Review collected by and hosted on G2.com.

Peak is my customer experience team. Not only does their work ethic show through on an hourly basis throughout the day, the way they go about their responsibilities and showing true caring for the job at hand is amazing to watch and be a part of. I am so grateful for the help they provide on a daily basis. Review collected by and hosted on G2.com.

The care and effort put into all tasks! Their passion for their position, company and department shows through all the time. Review collected by and hosted on G2.com.

The Peak Support team assists in all facets of the customer experience. From handling emails, chats, and phone calls to providing weekly analysis of key performance indicators, Peak's team has scaled our support function in an efficient manner as the company has continued to grow. Review collected by and hosted on G2.com.

Peak's team acts as an indistinguishable extension of our own, taking pride and ownership in each customer interaction. We fully trust Peak's team to embrace our company's voice and values when helping out customers. Review collected by and hosted on G2.com.

Peak Support has been helping to cover our Customer Support, and to develop out the channel to help us provide a world-class customer experience. Review collected by and hosted on G2.com.

The Peak Support team always goes above beyond. They are accountable, smart and never take short cuts. Review collected by and hosted on G2.com.

We use Peak Support in a variety of ways at our organization. I primarily work with members of Peak to help onboard our new accounts and work on special projects. The customer service Peak Support Representatives provide is exceptional! Review collected by and hosted on G2.com.

Every member of the team I have worked with conducts themselves professionally and is very detail oriented. Whether we are working on a routine process or something that is a little out of the ordinary, members of the Peak Support team are always willing to help out however they can to insure our partners have a superior on-boarding experience. Review collected by and hosted on G2.com.

Peak helped me transition my support team under their umbrella - allowing me to focus more on the product side of my business while maintaining incredible customer service! Review collected by and hosted on G2.com.

Communication was key in working with them. Review collected by and hosted on G2.com.

Our team helps us provide 7 day a week service for our customers and go above and beyond to provide an exceptional experience to make online shopping easier. Review collected by and hosted on G2.com.

I really enjoy how quickly I can communicate with our team. Even though there is a substantial time and distance difference, it never feels like it! Review collected by and hosted on G2.com.