# Peak Support Reviews **Vendor:** Peak Support **Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 39 ## About Peak Support Peak Support is the business process outsourcing partner that puts people first. We have the best Glassdoor rating and the lowest attrition in the CX outsourcing industry - which translates directly into high-quality support for our clients. Peak Support provides multilingual customer support and tech support services from the North America, South America, Asia, and Europe. We serve industries including ecommerce, healthcare, SaaS, gaming and social media. In addition, we offer a suite of best-in-class AI & tech solutions, including implementation, optimization, chatbots, AI Agent Assist, and exceptional AI-driven reporting dashboards. Peak Support has won Best Outsourcing Provider at the ICMI Awards, was a finalist for CCW's Best Outsourcer Award, and has a 4.9-star rating on G2. ## Peak Support Pros & Cons **What users like:** - Users commend Peak Support for their **exceptional partnership** , consistently exceeding expectations and enhancing business efficiency through collaboration. (4 reviews) - Users admire Peak Support for their **exceptional responsiveness** and seamless integration, enhancing overall partnership and efficiency. (3 reviews) - Users value the **significant efficiency improvement** provided by Peak Support, enhancing productivity and achieving business goals effectively. (3 reviews) - Users value the **excellent communication** from Peak Support, which enhances teamwork and ensures effective problem-solving. (2 reviews) - Users enjoy the **ease of use** of Peak Support, appreciating their quick responsiveness and efficient handling of tasks. (2 reviews) - Proactive Contacting (2 reviews) - Reporting (2 reviews) - Speed (2 reviews) - Users commend Peak Support for their **responsive updates** , effectively adapting to changing business needs and enhancing overall efficiency. (2 reviews) - Users commend Peak Support for its **quick adaptability** in integrating updates, enhancing overall user experience. (1 reviews) **What users dislike:** - Users express concern over the **high turnover** of trained reps, which complicates the support experience. (1 reviews) ## Peak Support Reviews ### 1. Peak Support: Exceeding Expectations with Stellar Service **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. **Reviewed Date:** December 17, 2025 **What do you like best about Peak Support?** I appreciate Peak Support for exceeding our expectations as an amazing partner, especially with their ability to pivot to our business needs sometimes on a daily basis. They were instrumental in achieving our pre-registration adoption goals for the FSL app and have been vital during launches. The Peak Surge team manages pre-registration and conducts caregiver virtual open houses, resulting in serving over 1,000 caregivers. The Peak Contact Center has significantly helped by handling timekeeping calls, which freed up 2,153 hours and improved our efficiency with a 96% one-touch resolution for in-scope calls. I find their weekly business reviews and their ability to build out reports and dashboards on Salesforce particularly valuable. They're not only willing to meet business needs, but they also excel in data analysis, which supports business decisions and the launch roadmap. I also appreciate their customer service, strong collaborative partnership, and overall support which have greatly impacted our team’s efficiency and business goals. **What do you dislike about Peak Support?** I would just offer that if we knew we could utilize their IT team more we would have so being more open upfront about how they can support us in various ways outside of the original ask **What problems is Peak Support solving and how is that benefiting you?** Peak Support takes time-consuming calls off our branch teams, allowing them to focus on new business and KPIs. They support pre-registration adoption metrics, handle timekeeping calls, and provide valuable data analysis for business decisions, exceeding our expectations. ### 2. Exceptional Support and Lightning-Fast Service **Rating:** 5.0/5.0 stars **Reviewed by:** Marguerite S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Peak Support?** I love their responsiveness and how easy they are to work with. They handle all matters in a very quick and efficient manner. They are always ready to provide any support whether it is to address an issue, give data and insight or to share out a process update. I am continuously impressed by their responsiveness and how quickly they get things done. They always provide the why behind any fluctuation in KPI or data. **What do you dislike about Peak Support?** I have not had any bad experiences with Peak so far. They have shown great ownership and urgency towards resolution with any mistake or issue that was brought up. **Recommendations to others considering Peak Support:** They are great at helping flesh out your vision and helping you make it come to life. I am consistently impressed by how quickly we are able to enact impactful change when working with Peak! They make a big change feel easy! **What problems is Peak Support solving and how is that benefiting you?** We have worked with Peak this year to support our post onboarding customer service and to support the launch and adoption our our new self-service time keeping application for providers. On the post onboarding customer support side, they have allowed us to give 1 full work week of time back to our teams so that they are able to focus on onboarding new families and providers - driving our company's growth. Their support in the launch of our new app has allowed us to reach and assist providers more quickly to drive adoption and ensure this launch did not monopolize our teams' time which would have led to virtually stop ongoing operations. ### 3. Seamless Partnership Enhancing Our Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Diana H. | Sr. Director, Operational Excellence **Reviewed Date:** December 16, 2025 **What do you like best about Peak Support?** I really like how Peak Support has become an extension of our team, knowing how to work with us to meet our needs. The weekly syncs and connects are super helpful, ensuring everything is communicated well to their teams. They come prepared with insights, data on all their calls, the type of calls, and issues, which I find particularly beneficial. Their ability to strategize and prioritize calls for app adoption has been a game-changer for us, and their support during the Salesforce FSL app implementation was impressive as they were able to pivot when needed. It's more of a partnership with them, and that level of collaboration is something that stands out to me. **What do you dislike about Peak Support?** None that I could think of **What problems is Peak Support solving and how is that benefiting you?** Peak Support helps us manage high call volumes and ensure app adoption through strategic outreach. They continuously align with our needs, providing valuable insights and acting as an extension of our team. ### 4. Peak Support: Exceptional Partnership Delivering Results **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Senior Vice President of Operational Excellence and Strategic Initiatives **Reviewed Date:** December 16, 2025 **What do you like best about Peak Support?** I really appreciate Peak Support's proven experience with Salesforce, which was one of the main reasons we chose them. Their excellent customer satisfaction metrics and their ability to support and train with minimal input from us stood out. They successfully helped us achieve a 91% one-touch solution goal, which surpasses our initial target. Their deliverables and reporting are top-notch, providing us with better insight into our call metrics. Peak Support is incredibly easy to work with and has provided us with the best partnership experience we've ever had. They move quickly to support our needs and have given a huge amount of time back to our internal team through their efficient handling of call savings and customer service improvement. **What do you dislike about Peak Support?** pretty minimal - any issues we have and bring up they solve quickly and at scale **What problems is Peak Support solving and how is that benefiting you?** Peak Support solved our customer service needs with 91% one-touch resolution and supported our new mobile app for 20K caregivers. It improved call answer rates, provided call savings, and offered easy collaboration with expert training. ### 5. Affordable Talent, But Employee Treatment Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Diana Kristine G. | Lead generation specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Peak Support?** Value for money while getting the best labor force **What do you dislike about Peak Support?** Their business process and how they treat their employees **Recommendations to others considering Peak Support:** You can try to outsource your work force in Peak Support but please lake sure they value the people the hire **What problems is Peak Support solving and how is that benefiting you?** Lead generation and customer service ### 6. Incredible Team – Reliable, Professional, and Dedicated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Peak Support?** What we love most about Peak Support is how seamlessly their team integrates with ours. They feel like true partners—reliable, proactive, and invested in our success. Their agents are well-trained, flexible, and consistently deliver high-quality customer interactions. We also appreciate how responsive and supportive the Peak leadership team is whenever we need to adjust, troubleshoot, or plan ahead. **What do you dislike about Peak Support?** Honestly, we haven’t experienced any major issues. Like with any outsourced team, there’s a learning curve in the beginning, but Peak Support has been very proactive in onboarding, training, and continuously improving. Their responsiveness and willingness to adapt have made any challenges very manageable. **Recommendations to others considering Peak Support:** We’ve had such a fantastic experience working with Peak Support. Their team is professional, responsive, and truly invested in delivering high-quality service. Our agents quickly became an extension of our internal team—they’re dependable, flexible, and always willing to go the extra mile to support both our customers and our internal operations. Peak has made navigating busy seasons, unexpected surges, and even major team transitions so much smoother. We’re incredibly grateful for the partnership and would highly recommend Peak Support to any company looking for reliable, thoughtful, and highly capable support. **What problems is Peak Support solving and how is that benefiting you?** Peak Support helps us manage fluctuating ticket volumes, seasonal surges, and unexpected spikes in customer inquiries. They’ve allowed us to maintain consistent response times and high customer satisfaction, even during times of transition or reduced internal staffing. Having a reliable, well-trained team that can scale with our needs has given us the flexibility to stay focused on larger business goals while knowing our customers are still receiving excellent support. ### 7. PEAK IZZO **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Peak Support?** Responsive communication - Great Team lead **What do you dislike about Peak Support?** Little repetitive mistakes can be better - also tough when we lose trained reps to other accounts (reassignment etc) **What problems is Peak Support solving and how is that benefiting you?** Ensuring our customers are helped in a timely manner - always there to troubleshoot and find a solution for our customers ### 8. Excellent support that adapts quickly as our business evolves **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea P. | Co-Founder, Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Peak Support?** Peak is able to quickly adapt and integrate updates that we make to our flows. Because we are still evolving our produt and service, having a support team that can quickly take in new directions and start executing them immediately is clutch to prodiving a good experience for our members. **What do you dislike about Peak Support?** When we first set up our account there wasn't auto-billing. This was recently taken care of, but having to go in and pay an invoice at the begining was an extra logistical task. **What problems is Peak Support solving and how is that benefiting you?** Peak is helping us respond fast and accurately to questions and requests from our existing member base. We often use Peak to test pilot new communication flows so we can adjust them before automating them with our software. ### 9. A great partner for providing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Peak Support?** Most importantly Peak has been a great partner. From the individual agents willing to learn the details about our business to the management team working to provide a package that works and scales with our needs they are willing to support us where and when it is needed. **What do you dislike about Peak Support?** With the team being overseas there are some instances where the team doesn't entirely grasp a specific aspect of our business or product offereing. This can lead to less than ideal interactions with the customer or additonal responses to clarify. That said the team is very open and receptive to feedback and adjusts accordingly. **What problems is Peak Support solving and how is that benefiting you?** Peak is our outsourced customer service team. They are on the front line of dealing with any customer care issue that arise in our business. They work diligently to deliver exceptional interations leading to increase customer satisfaction. ### 10. Kind team members and personalized attention **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Peak Support?** Love the personalized feel - Peak starts with our needs to best meet those and does not try to force a predetermined structure or plan. **What do you dislike about Peak Support?** Occasionally the agents being overseas can cause some challenges due to small language and cultural barriers. Usually it is fine, but sometimes it affects the more personalized understanding and connection between CS agents and our primarily American customers. **What problems is Peak Support solving and how is that benefiting you?** Customer experience for ecommerce ### 11. Customers love our support! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali M. | VP of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Peak Support?** Everyone I have interacted with at Peak Support has been extremely kind, helpful, and eager to learn! **What do you dislike about Peak Support?** I wish we could meet our Peak Support co-workers in person occasionally! Unfortunately, the long flights between the Philippines and the east coast of the U.S. make this difficult. **What problems is Peak Support solving and how is that benefiting you?** Since we use frozen shipping, Member Support is a very important part of our business success. Peak Support has been very flexible in terms of integrating Peak Support team members into our internal team via shared Slack channels and frequent video meetings. Peak Support has also been able to grow with us; we would not have been able to keep up with the pace needed of hiring and training of new Member Support team members on our own, because of our small internal team's lack of bandwidth. ### 12. Peak Support is a fundamental core of our operations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Peak Support?** The openness to work together on new ideas, projects, and challenges that aren't necessarily obvious in our day-to-day operations but when arise, we've always got the team's support! **What do you dislike about Peak Support?** Sometimes I feel that some team members are disengaged while others participate much more. It would be nice if we could have more transparency in regards to team members' engagement and have that as part of the weekly/bi-weekly reports done by the team lead. **Recommendations to others considering Peak Support:** My advice would be for them to go with Peak, as it helped us so much and, as well as allowed us, with limited resources, to focus time and effort on the things we needed **What problems is Peak Support solving and how is that benefiting you?** Peak Support is helping us provide customer excellence for a product operating on three continents, being the front-line of our support initiatives for both adopters and shelters as we facilitate and streamline pet adoptions. ### 13. Manager, Operations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Peak Support?** Peak Support is highly flexible and willing to step in and get its hands dirty when solving problems or taking on new product lines. The ability to scale up or down depending on business needs rapidly while maintaining the quality of service is a valuable asset in the BPO industry. **What do you dislike about Peak Support?** While Peak Support does excellent transactional work, I'd love to see how their organization grows and develops specialization that adds value in other areas. Specifically looking at shared services, AI data solutions, digital experiences and advisory services. **Recommendations to others considering Peak Support:** Peak Support has a highly engaged leadership team and is willing to go above and beyond to provide a high level of service. I'd definitely recommend partnering with Peak Support for newer organizations within the outsourcing space. I would still recommend reaching out if you are more established to see if their solution fits your need. **What problems is Peak Support solving and how is that benefiting you?** Given our product's evolving nature, new workflows and projects always arise. Instead of shying away from the challenge, Peak Support remains an agile partner helping navigate unfamiliar areas. ### 14. Amazing humans, scalable team and 4.9 star CS **Rating:** 5.0/5.0 stars **Reviewed by:** Ismail S. | Co founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Peak Support?** The way the peak support team is basically our team since they are fully integrated in our communication suite **What do you dislike about Peak Support?** Nothing comes to mind. We've been really happy with the team since we started in 2021. **Recommendations to others considering Peak Support:** Don't hesitate to talk to the PS team about how you'd like to structure your team. They are very flexible and can adapt pretty quickly to new processes and structures. **What problems is Peak Support solving and how is that benefiting you?** Peak support helps our members manage their subscription, deal with shipping issues and answer any questions they may have about our products. ### 15. Peak Skillz Fulfillment Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Peak Support?** I appreciate the willingness to accept feedback, and the great communication from the team! **What do you dislike about Peak Support?** I don't see any downsides. Our partnership with Peak has been very helpful to our business, and allows us to continue to grow! **Recommendations to others considering Peak Support:** I recommend Peak if you want a team with tons of prior support experience and a drive to provide the best experience for your customers! **What problems is Peak Support solving and how is that benefiting you?** Our Peak team has been instrumental in maintaining high player satisfaction and accuracy scores and taking on new duties as we change the majority of our processes. ### 16. Great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Peak Support?** Our customers love our support – happy customers make me happy! **What do you dislike about Peak Support?** Time difference can be a challenge and occasionally customer concerns get misunderstood because of language barrier. Distance is the biggest hurdle I guess **Recommendations to others considering Peak Support:** If you need great customer support we highly recommend PeaK Support **What problems is Peak Support solving and how is that benefiting you?** Peak Support is handeling all our customer support, replying to questions, concerns. Dealing with refunds etc. ### 17. Most Thorough Support Service On The Market **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan P. | Author, Superconnector: Stop Networking and Start Building Business Relationships that Matter, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **Describe the project or task Peak Support helped with:** Peak Support has been an important arm of our customer service team for many years. **What do you like best about Peak Support?** Not only are the supports reps they've assigned to our team exceptional, but the leadership behind the scenes stands above the rest. Through all stages of growth it's felt like we've had a partner in analyzing challenges and opportunities. Many of their recommendations have led to us leveling up our customer support and kept our customer feedback marks well above industry standards. **What do you dislike about Peak Support?** Not a negative per se, but they have a global workforce which might not always mesh well with hyperlocal focused businesses. In my opinion, it's never gotten in the way of delivering great results. **What problems is Peak Support solving and how is that benefiting you?** Scaling customer service for a growing organization like ours was a challenge, but Peak Support helped make the process smooth. They've consistently delivered quality people to join our team and assist us in building solid standard operating procedures to make sure that training is a breeze. **Official Response from lana charlton:** > Thank you so much for the feedback. It’s been a great pleasure working with everyone on your team! Your in-house team is so supportive and helps us ensure we deliver the best to your clients. ### 18. Unequaled professionalism, dependability and accountability. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron R. | Customer Success Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **Describe the project or task Peak Support helped with:** Peak Support has helped with countless amounts of projects. Specifically, Roland Mark Manalo. He has been of great assistance to me as we build two new verticals at Promenade. He helps pull data for customer requests and is always happy to assist myself or the customer in any way that he can. He has become an invaluable member of our team. **What do you like best about Peak Support?** The knowledge base and dependability of all the Peak Support team members. They are resources for everyone at Promenade and I often find myself asking Mark, or any other Peak Support team member for help with processes or questions that I can't answer or handle myself. **What do you dislike about Peak Support?** I cannot think of one thing that I dislike. **What problems is Peak Support solving and how is that benefiting you?** Peak Support helps our team communicate with our current book of business. They give us experience, well spoken and well educated individuals who are able to assist our clients and provided them with immediate support, or success based conversations. ### 19. stress-free outsourcing **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin D. | Head Of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2021 **Describe the project or task Peak Support helped with:** Peak Support staffs and oversees our customer service team. They support our customers (both pre and post purchase) via phone calls, live chats, emails, and social media messages. They came on at a very early stage in the company and took the reigns to help us build our first team, establish KPIs, and create process. **What do you like best about Peak Support?** I can get ahold of our Account Manager almost instantly and don't have to jump through any hoops to get help. Everybody has a lot of experience and you can really lean on their expertise. Team leads are very proficient and knowledgeable. You can be as involved as you want or you can just hand over the keys and they will work autonomously. They're able to make staffing changes incredibly quickly, allowing us to ramp up and down from our busy seasonal volume. **What do you dislike about Peak Support?** There is really nothing I dislike about our partnership as they regularly check in to collect feedback and adjust based on our needs, but you have to write something here so I'll say this... One occasionally disappointing thing about working with Peak Support is actually a rare and wonderful trait in an outsourced, overseas team: they have real opportunities for professional advancement. So every couple years, one of the rock stars on your team will be promoted and go to work on another account. This is only a minor setback because they immediately backfill that person which someone who will grow to be just as capable, but you will miss them! **Recommendations to others considering Peak Support:** Do your research to decide if you want to outsource—but if you do, Peak Support is a no-brainer. Great quality work, fair cost, and highly attentive account management. **What problems is Peak Support solving and how is that benefiting you?** Peak Support has allowed us to grow and scale a customer service team quickly. They established KPIs, created process where there was none, and work autonomously while still keeping us in the loop about customer issues. ### 20. Peak Support is a Life SAVER **Rating:** 5.0/5.0 stars **Reviewed by:** Carpe - S. | Head of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Peak Support has become an addition to our Customer Service-Sweat Advisory Team! Not only do they help us with repetitive CS tasks, but they also dive deep into the knowledge of sweat and available treatment methods. They help us full fast response times in customer service as well as after-hours support. **What do you like best about Peak Support?** I believe everyone within Peak is great, but my team is PHENOMENAL! I'm extremely thankful to have worked with Joy, Kathleen, Aimee, Suzy, Mark, Jodee, and Krishna. The team that I have is truly what I like best about my experience. **What do you dislike about Peak Support?** About Peak? Absolutely nothing! There's not a thing I dislike. **Recommendations to others considering Peak Support:** Please continue to offer your services! I really appreciate the team and all the effort they put into their clients. **What problems is Peak Support solving and how is that benefiting you?** I really appreciate that I can depend on Peak Support to hop on during the holidays, weekends, and late hours. I really love that they tried to find the best time to work to increase their workload and efficiency. ### 21. A team that genuinely cares about your customers and your success **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda B. | Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** I worked with the Peak Support team for nearly 2 years handling our member service needs and project management. They handled thousands of inquiries from our members, and helped make sure I had the data and resources available to make smart decisions. Every 2 weeks they prepared a detailed report showing our response times, CSAT scores, volume and any red flags. It was immensely helpful to have this. Their commitment and accountability made for a great partnership. **What do you like best about Peak Support?** I think any team could be trained to follow a series of steps. Where Peak Support really excelled was in thinking a step further ahead, proposing solutions, and raising a flag to me when something needed my attention. They genuinely cared about keeping our members happy, finding smart solutions and exceeding expectations. I really appreciated how the leadership team would be direct with me if they felt I was making a decision that could have negative repercussions on our service. They were true partners. The team leaders are great critical thinkers and know how to move team members around to achieve outcomes. When the volcano erupted in the Philippines they quickly alerted us and had a series of back-up measures in place to ensure no service disruptions, which was really impressive. They even provided us with a country map showing where everyone was located and who was most likely to be impacted. **What do you dislike about Peak Support?** I occasionally worried that some members of the team were getting too stressed out by everything we had going on. They cared so much about the outcome that they would put in extra hours and push themselves. **Recommendations to others considering Peak Support:** Get very clear on exactly what needs to be done, focus on the outcomes you need and let them have some freedom to work through how to get you there. **What problems is Peak Support solving and how is that benefiting you?** Insight into what motivates a member to use our benefits, how to reduce resolution time on member inquiries. ### 22. Peak Support has changed the way we do business **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra S. | Director of Retention Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Peak Support has helped us grow our customer support team to new levels. They hire and train staff quickly, allowing us to grow and add clients with ease. We have a great cadence of meetings to go over metrics, pain points, company wide changes or initiatives and the openness in our relationship helps us all do our best work. Peak Support helps with all things customer support. We have agents who are specialized in: live chat, phone support, email support, editorial systems, and more. They have helped us create metrics that are challenging for the team (to encourage quality and performance) but also visible for us to share with the entire organization. We look at ticket volume, call volume, first response time, full resolution time, CSAT, and more. **What do you like best about Peak Support?** The quick and efficient way they bring on new agents. This helps us get agents in a live setting more quickly then we would be able to do if we were to do it ourselves. The communication with the team is something I truly value. The team is honest, hard working and we have a regular cadence of meetings with leadership to allow us to get aligned on all processes, updates, and any other informational items. **What do you dislike about Peak Support?** I truthfully cannot think of anything that I dislike. **What problems is Peak Support solving and how is that benefiting you?** Benefits: metrics and data! We have learned so many ways to tweak our messaging, fix technical stuck points, educate members - just as an example. Reporting on team members work, looking at CSAT ratings and all of the communication that is happening between our members and staff gives us a wholesome look at where we can make improvements, identify what is working well and plan when to hire more. ### 23. Worked with Peak Support at 4 Different Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer B. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2021 **Describe the project or task Peak Support helped with:** I have used Peak Support across a wide range of business critical activities, including: * Chat Support * Phone Support * Data Entry * Salesforce Entry **What do you like best about Peak Support?** The Peak Support team is not just a vendor, but a true partner for your business. They are aligned with your success, and aim to deliver a perfect solution that fits the timelines, cost, and quality metrics that you need. **What do you dislike about Peak Support?** Not much to dislike. I've worked with Peak Support across 4 different companies and I'll keep bringing them wherever I go next. **Recommendations to others considering Peak Support:** You couldn't find a better partner than Peak Support. They will do the work to understand your business, and they strive, and succeed at, being your highest performing partner in achieving business critical metrics and objectives. **What problems is Peak Support solving and how is that benefiting you?** Primarily Customer Service & Data Entry related. They are an excellent partner for Back Office Ops support as well. ### 24. Quick, reliable, and a pleasure to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Kasper K. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** During a small operations crisis, Peak Support was able to quickly help us scale up our customer service team and provide customers with excellent service as ticket volume exploded. After the crisis subsided, we've kept them on as a reliable aid to our internal customer service team. **What do you like best about Peak Support?** They are friendly, responsive, and easy to work with. **What do you dislike about Peak Support?** I mean personally I want to maintain our internal customer service team and only use Peak as an adjunct, because we see dedicated internal expertise as a core part of our value to customers - but Peak Support has given me no reason to doubt their capabilities. **What problems is Peak Support solving and how is that benefiting you?** We've been able to focus on maintaining a small and expert dedicated team internally, and not worry about our ability to handle ticket volume spikes if and when they come along. ### 25. Peak: The Best of The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Peak is my customer experience team. Not only does their work ethic show through on an hourly basis throughout the day, the way they go about their responsibilities and showing true caring for the job at hand is amazing to watch and be a part of. I am so grateful for the help they provide on a daily basis. **What do you like best about Peak Support?** The care and effort put into all tasks! Their passion for their position, company and department shows through all the time. **What do you dislike about Peak Support?** There is nothing I dislike. Across the board, they are phenomenal! **What problems is Peak Support solving and how is that benefiting you?** As a team, Peak is responsible for all customer interactions, special projects, and review management (plus so much more). Peak assists with solving all problems, big or small, short term or long term, they are there to help! ### 26. Phenomenal team! **Rating:** 5.0/5.0 stars **Reviewed by:** Garrick G. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2021 **Describe the project or task Peak Support helped with:** The Peak Support team assists in all facets of the customer experience. From handling emails, chats, and phone calls to providing weekly analysis of key performance indicators, Peak's team has scaled our support function in an efficient manner as the company has continued to grow. **What do you like best about Peak Support?** Peak's team acts as an indistinguishable extension of our own, taking pride and ownership in each customer interaction. We fully trust Peak's team to embrace our company's voice and values when helping out customers. **What do you dislike about Peak Support?** Nothing! Can't recommend Peak Support highly enough! **What problems is Peak Support solving and how is that benefiting you?** Peak's team efficiently handles all aspects of our support function while bringing a thoughtful and empathetic approach towards the customer experience. **Official Response from lana charlton:** > Thank you so much for your feedback! We truly value our partnership and are excited to be working on more things together. ### 27. Exceptionally talented and well-run organization that revolutionized our customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Elliot K. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Peak Support has been helping to cover our Customer Support, and to develop out the channel to help us provide a world-class customer experience. **What do you like best about Peak Support?** The Peak Support team always goes above beyond. They are accountable, smart and never take short cuts. **What do you dislike about Peak Support?** We don't dislike anything about Peak Support. The service has revolutionized our customers experience with our brand. **Recommendations to others considering Peak Support:** You can feel that you will be in good hands with a smart team that is incredibly easy to work with **What problems is Peak Support solving and how is that benefiting you?** We were having trouble building out a robust Customer Support offering while we were also trying to grow the business. Peak Support came in with a strong understanding of customer support needs, and helped to offload answering tickets and ongoing management of the channel. ### 28. Peak Support is an outstanding partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **Describe the project or task Peak Support helped with:** We use Peak Support in a variety of ways at our organization. I primarily work with members of Peak to help onboard our new accounts and work on special projects. The customer service Peak Support Representatives provide is exceptional! **What do you like best about Peak Support?** Every member of the team I have worked with conducts themselves professionally and is very detail oriented. Whether we are working on a routine process or something that is a little out of the ordinary, members of the Peak Support team are always willing to help out however they can to insure our partners have a superior on-boarding experience. **What do you dislike about Peak Support?** I can't think of any downsides at this particular moment. **What problems is Peak Support solving and how is that benefiting you?** Peak Support allows us to increase the number of available representatives we have to help onboard our new accounts. They help with call volume and case management, as well as behind the scene special projects that enable our accounts to have all of the tools they need to be successful! ### 29. Incredible Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew R. | Product & Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Peak helped me transition my support team under their umbrella - allowing me to focus more on the product side of my business while maintaining incredible customer service! **What do you like best about Peak Support?** Communication was key in working with them. **What do you dislike about Peak Support?** Nothing to note here. Team has been more than responsive and helpful with all issues and questions. **Recommendations to others considering Peak Support:** If you need assistance with anything customer related, consider Peak as a partner. **What problems is Peak Support solving and how is that benefiting you?** Volume is becoming easier to handle. Peak has been able to roll with the punches and take on more and more responsibility and perform at a very high standard. I have been able to free up my time to help with other aspects of the business. ### 30. Love our Peak Support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffani B. | Senior Manager, Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Our team helps us provide 7 day a week service for our customers and go above and beyond to provide an exceptional experience to make online shopping easier. **What do you like best about Peak Support?** I really enjoy how quickly I can communicate with our team. Even though there is a substantial time and distance difference, it never feels like it! **What do you dislike about Peak Support?** Nothing! I really enjoy working w/ the team **What problems is Peak Support solving and how is that benefiting you?** We’re working to solve being able to discover customer issues before they ask about them to proactively assist our customers and provide better results. Monthly calibration sessions have been invaluable to better understand the customer and teams thought process and gage opportunities. ### 31. Great Performance, Solid Colleagues **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | Vice President Member Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Peak Support provides excellent customer service, and helps provide high-quality concierge services to our members. They are efficient, the are detail-oriented, and they are driven by performance that they carefully track and measure. **What do you like best about Peak Support?** The drive they exhibit in getting things done well, and how they are very open to making things better. **What do you dislike about Peak Support?** I have no complaints about working with Peak Support, and recommend them highly. **What problems is Peak Support solving and how is that benefiting you?** Many different member-driven issues -- from technology to billing to article submission to general problem solving. They handle a broad range of things that can and do come up, and they are diligent in every instance. ### 32. Great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Zach G. | Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Peak has run our customer support for the last 3+ years. **What do you like best about Peak Support?** They are a thoughtful partner. They care about the business and the customer experience like it's their own. They are also super flexible and have grown with us (and contracted when needed). It's been a seamless and enjoyable experience working with them. **What do you dislike about Peak Support?** Nada. Nothing sticks out to me as needing improvement. **Recommendations to others considering Peak Support:** They are a good partner. Good for it. **What problems is Peak Support solving and how is that benefiting you?** We've been able to scale our customer support team with the business and keep the service high. ### 33. Steller Assistance & Help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2021 **Describe the project or task Peak Support helped with:** PEAK support has helped us with many services, recently, helping to support us and our new QA department. **What do you like best about Peak Support?** The communication. They are so very communicative, so even if you're working remotely, you'd never know it. They clearly care about all the work they do. **What do you dislike about Peak Support?** When they have so many positives, it's hard to find any negatives. Maybe the only one I can think of is just time waiting on deliverables (not a long time but maybe it could get faster). **What problems is Peak Support solving and how is that benefiting you?** We are solving the issue of testing and having enough time to test with PEAK. I've realized that if you have a plan in place and a team willing to execute it, you can create a lot of magic. ### 34. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Greg Y. | Vice President Business Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **Describe the project or task Peak Support helped with:** Virtually all customer support previously handled piecemeal by multiple staff. **What do you like best about Peak Support?** Dedicated staff; quick to get up to speed on a number of different products that we offer. They have integrated into our tools and processes so that they are just part of the team. **What do you dislike about Peak Support?** Nothing; we've been very satisfied. They've accommodated our hours, tools, etc. **What problems is Peak Support solving and how is that benefiting you?** We have 12x5 support that we could not offer before, including much faster and better chat. ### 35. Awesome support and critical thinking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Peak Support handles all support tickets for our e-commerce business **What do you like best about Peak Support?** Everyone is extremely friendly and always working to figure out how they can make our customers most happy. We've really enjoyed working with the Peak Support team and feel very comfortable with each team member interacting with our customers. **What do you dislike about Peak Support?** Nothing. It has been a pleasure to work with the team. Any time we have suggestions or feedback, they are very open to improving. **What problems is Peak Support solving and how is that benefiting you?** We are able to receive extremely efficient and economical support to provide our customers with the best experience possible. It allows our core team to focus on other projects. ### 36. Great experience with Peak Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Lieke H. | B2B Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **Describe the project or task Peak Support helped with:** Our Customer Support and assisting in Sales **What do you like best about Peak Support?** Eager, hard working, always professional, listening to feedback and making improvements **What do you dislike about Peak Support?** Nothing, we are very satisfied with them! **Recommendations to others considering Peak Support:** Peak Support is a great choice, which you won't regret! **What problems is Peak Support solving and how is that benefiting you?** Better resources, take over work of others so they can focus on other things in the company. ### 37. Working with Peak Support has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **Describe the project or task Peak Support helped with:** Two projects: migrating recipes from legacy sites to our new WordPress site; setting up a Zendesk instance for our Help Center (in progress). **What do you like best about Peak Support?** Very responsive, great communication, skilled in the tasks, well-managed. **What do you dislike about Peak Support?** Can't think of anything really, I haven't run into any issues so far. **What problems is Peak Support solving and how is that benefiting you?** Trying to get a large volume of content migrated in a short period of time, which would have taken me many days/weeks. Peak Support provided very quick turnaround, allowing us to meet our deadline. ### 38. Peak's hard working, efficeint team help us on a daily basis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Peak Support helped with:** Peak helps us with our Customer Support efforts on the ground level. **What do you like best about Peak Support?** The agents that I work with are very attentive, thorough, kind, and hard-working. A great precedent to set! **What do you dislike about Peak Support?** I'd like to see more autonomy from Peak. They work with our end-users first and foremost and therefore have the experienced knowledge to iterate and improve without seeking approval. **What problems is Peak Support solving and how is that benefiting you?** They help us customer/end-user interaction. They solve time delays and one on one interactions. They've helped us lower our response time significantly. ### 39. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **Describe the project or task Peak Support helped with:** Peak offers lots of options in supporting our team. **What do you like best about Peak Support?** Peak offers high quality work and is able to jump on any task you give them. **What do you dislike about Peak Support?** It hurts to lose reps that you have trained and know well. It is always a challenge when you have churn. **What problems is Peak Support solving and how is that benefiting you?** Offers great support and willing to help out on any project that comes up. ## Peak Support Discussions - [What does Peak Support do?](https://www.g2.com/discussions/what-does-peak-support-do) - [Is Peak support legit?](https://www.g2.com/discussions/is-peak-support-legit) - [What is Peak Support LLC?](https://www.g2.com/discussions/what-is-peak-support-llc) - [What is Peak support?](https://www.g2.com/discussions/what-is-peak-support) - [View Peak Support pricing details and edition comparison](https://www.g2.com/products/peak-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-15+07%3A55%3A07+-0500&secure%5Bsession_id%5D=708aaf4b-5d10-494d-9a21-4ec69d2927e7&secure%5Btoken%5D=a7e3a81cd729fae2b8dc34e9e7e5137544dafa667e82baa74019e8d04c57e2ee&format=llm_user) ## Peak Support Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Capabilities** - B2B Lead Development - Onboarding - Lead Qualifying - Qualified Meetings - Sales Account Management - Virtual Support **Expertise** - Demand Generation - CRM - Analytics Capabilities **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Peak Support Alternatives - [memoryBlue](https://www.g2.com/products/memoryblue/reviews) - 4.6/5.0 (309 reviews) - [Helpware](https://www.g2.com/products/helpware/reviews) - 4.9/5.0 (30 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews)