I find the pre-installed software packages extremely useful for deploying the latest product versions. Rolling out packages to clients is both quick and straightforward. Creating custom packages is also simple, as you can clone existing ones to use as a starting point. The option to run commands directly on client machines, whether through the command line or Powershell, is a feature that sets this solution apart from many other RMM tools. Deploying agents to devices is also very straightforward. The automated package deployment feature is truly a game changer. For example, with the recent wave of critical browser patches, we can automatically deploy updates to clients as soon as they are identified. Additionally, it's possible to stage these deployments to specific groups first for testing, if desired. Review collected by and hosted on G2.com.

Connect does provide the ability to remote connect to client desktops, but an additional agent needs to be installed on the client and a viewer installed on the admin's PC in order to use that feature. Most other RMMs that we have used has that capability built in. The Connect product has much of the same capabilities that their Deploy product has with one downside. If a package deployment fails, there is not ability in Connect to restart the deployment from the failed step. This requires going into the package and disable the initial steps that have already been completed and then run the package again. Not a show stopper, but coming from a D&I environment, it is definitely a function that admins would like to have. Review collected by and hosted on G2.com.

We were searching for a straightforward systems administration tool that would help minimize or eliminate user interruptions, allowing us to perform administrative tasks like patching and software deployments in the background. With PDQ Connect, we achieved exactly that. The productivity of our operations team increased significantly, and every engineer appreciates the tool for its capabilities, as well as its ease of use and simplicity. Connect is heavily used by all of my team members frequently. Review collected by and hosted on G2.com.

The navigation has some glitches and could use improvements. Whenever I move between different views or try to go back and forth within sections, I have to return to the main menu and navigate all the way down to the system and its details sections each time. customer support chat built-in would be a better improvement Review collected by and hosted on G2.com.

The best part about PDQ Connect is the versatility of the tools available and how easy they are to access. Prior to picking up this software there were certain tasks that would require 3 different websites/pieces of software, but now they live under one roof. Review collected by and hosted on G2.com.

So far the biggest thing we have been anticipating is a more well rounded MacOS integration, though I know it is in the works. The biggest issue we ran into was when we had to reinstall an updated version of the remote management console on all our machines, but PDQ did everything to make that as seamless as possible. Review collected by and hosted on G2.com.

With the additional features provided by our upgrade, we can now handle patch management and vulnerability management for our devices. This improvement allows us to use a single program, eliminating the need to switch between multiple applications. Review collected by and hosted on G2.com.

Since I am new to the team, I have been participating in some of the available remote web seminars to learn more about what the product is capable of. Some team members were not initially aware of the vulnerability management features offered within PDQ and were considering other software options. However, after attending these web sessions, they gained a clearer understanding of the application and its additional functionalities. Review collected by and hosted on G2.com.

PDQ Connect is extremely easy to use and very intuitive to operate.

With the introduction of multi-tenancy, it has become a particularly strong solution for MSPs, enabling clean separation of customer environments while still maintaining an efficient, centralized management experience.

Being cloud-native, PDQ Connect works independently of VPNs or network location, which is a major advantage in modern remote and hybrid work environments. This allows me to manage customer devices reliably wherever they are.

The real-time inventory provides immediate and accurate visibility into both hardware and software across all managed endpoints, making it easy to assess the current state of customer environments at any time.

The built-in package management - including prebuilt packages and the ability to share packages between tenants (currently in Alpha/Preview) - significantly reduces operational overhead and avoids duplicated work across customers.

On top of that, the vulnerability management capabilities are very powerful, offering clear, actionable insights into outdated or vulnerable software and enabling fast remediation. Altogether, these features make PDQ Connect a highly effective and scalable endpoint management solution for MSPs. Review collected by and hosted on G2.com.

Nothing comes to mind. This is as good as it gets (they make improvements and add features all the time...) and WAY less complicated than other products I've tried. Review collected by and hosted on G2.com.

Good overview of a certain asset and able to uninstall / install products very easily and quickly. I especially love the vulnernabilities tab, where you could see which products are vulnernable. You can right away apply a fix if it's available in the library and fix it accordingly. The remote desktop feature is quick as well, so you can take over devices and troubleshoot further. The custom made scripts which you can add via CMD or powershell is gold, I was already happy with the previous product (connect & inventory) but since this version always works regardless of the netwerk location, this is the perfect tool so far. I use the product on daily basis. The integration & implementation is fast, we use intune to deploy PDQ connect during build and it gets connected right away. You can then start deploying your default applications. Review collected by and hosted on G2.com.

You can see the vulnernability is new and still in development. But what I really appreciate is the fact if you contact PDQ with a tip, you can a personal invitation to clarify and share your thoughts and idea's. And you have the feeling people are listening and help make the product beter with the help supplied. This also doesn't stop me from keep getting in touch for reporting issues or submit improvements and ideas. Review collected by and hosted on G2.com.

I stumbled across PDQ by chance when looking to replace our previous remote support tool. I caught PDQ at its infancy and in the last 2 years, saw the product grow. I like the ability to sweep computers that we join and see what is installed on their machine and do patching fairly easily. Overall, I am pretty happy with the product. Review collected by and hosted on G2.com.

Sometimes patching is a little clunky and building scripts to run is a very manual process. But, as any person in IT, you come to expect it and it's no major adjustment. Outside of that, there's a few times where the PDQ service doesn't run on computers (or is running, just not reporting) and the person needs to restart their computer for support to work. Review collected by and hosted on G2.com.

We use Intune and PDQ Connect side by side. We use Intune to manage windows patches, some compliance stuff then everything else is done via PDQ Connect. Why? Well Intune is horrendously slow, at everything. Need something done? Maybe in an hour or two.

PDQ Connect on the other hand moves right now, not in a few hours like Intune. We are able to push out patches immediately, run custom powershell scripts to gather data, easily create custom groups based on certain data, generate reports. It auto updates many of our third-party applications. It single handedly the best tool I use day to day.

Between the baked in features (which there are plenty) and the ability to push out custom PowerShell scripts to do the more niche things, it really is only as powerful as your imagination.

We started out using PDQ Inventory and Deploy, but as more things moved out of office, Connect was the next path for us and have been nothing but pleased. Review collected by and hosted on G2.com.

Nothing really, the best piece of software I use on a daily basis. Review collected by and hosted on G2.com.

Package management, basic endpoint management, and remote support. Review collected by and hosted on G2.com.

It feels like a half-baked RMM. A good example is the patch management functionality. I am not sure if this is offered in a higher subscription, but the only patch-related functionality I have is PSWindowsUpdate powershell scripts. I wish this felt more mature such as a tab in the navigation that leads to a dashboard. Review collected by and hosted on G2.com.

I really like how easy it is to manage endpoints and perform remote support with PDQ Connect. The interface makes it easy to do updates and patching without disrupting the user. It also integrates seamlessly with other tools we use, which makes managing everything from a single platform much more efficient. Review collected by and hosted on G2.com.

The only area I see that could use improvement on is the occasional lag in deploying large updates across multiple machines. This can slow the workflow down especially when you need to get the updates done quickly across a lot of machines. The other thing is some of the advanced features can be a bit overwhelming for beginners to ultimately understand fully how they work. Review collected by and hosted on G2.com.