Describe the project or task the provider helped with:
PCM is our primary hardware supplier for PCs and laptops. Review collected by and hosted on G2.com.
What do you like best?
My sales rep has been exceptional at getting us discounts and letting me know about promotions. Review collected by and hosted on G2.com.
What do you dislike?
Aside from the acquisition by Insight throwing things into temporary chaos, I dislike that PCM is unable to offer more of their services on a monthly payment plan. For smaller companies, paying an annual fee for subscription services is challenging due to expenses/cash-flow. This may be beyond PCM's control (as in the case of Adobe).
The reported inventory levels online are often far greater than the actual available inventory which leads to frustrations with shopping/purchasing. Review collected by and hosted on G2.com.
Recommendations to others considering the provider:
Make sure to get a good sales rep. If you don't, ask for another. Advocate and you'll find one that is solid. I just happened to luck out.
For hardware, regardless of their reported inventory levels, shop and commit early. The good units will go surprisingly quickly.
We primarily purchase Lenovos, and have been very pleased with PCM's handling of the product as well as Lenovo's support.
The extended warranties can seem pricey, but I have had to use them more than a few times and they have more than paid for themselves in the long run. Review collected by and hosted on G2.com.
What problems are you solving with the provider? What benefits have you realized?
PCM gets me hardware quickly and provides great service/support for O365 environments. It used to be challenging to manage our Office licenses--it is now simple, fast, and responsive.
The longer we work with PCM, the more value is added. We have picked up warranties, support, and service agreements on product which has assisted us greatly. Review collected by and hosted on G2.com.