KM
Kala M.
President
Small-Business (50 or fewer emp.)
"One-stop shop for telecommunications."
5/5
What do you like best about PBXware?

PBXware is an easy to use platform. From start to finish, the use of our Multi-Tenant and Contact Center is a simple setup process.

The transistion from a Legacy phone system to PBXware is very simple, allowing for a very easy integration into an existing business.

The customer support is top notch. From the simpliest task to working on a very specific need, support has always been extremely helpful and knowledgable. Review collected by and hosted on G2.com.

What do you dislike about PBXware?

It is very hard to think of a downside. I have been a user for the past 13 years, and I do not remember anything that I could say or want to have changed. Maybe certain features that are available on one platform that is not available on another. Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

Thank you for taking the time to share your experience, and for being a PBXware user for over 13 years. We're happy to hear that the platform has been easy to use and that the transition from legacy systems has been smooth for you and your clients.

Your examples of how PBXware has helped solve unique client challenges are exactly what we aim for. Thank you again for your continued support.

Pablo R.
PR
Pablo R.
Head of Presales UCaaS & CCaaS
Mid-Market (51-1000 emp.)
"A great travel companion, it is a long relationship of many years with many ups and downs."
4.5/5
What do you like best about PBXware?

Glocom-MeetPhone, for us it was a differentiator for years Review collected by and hosted on G2.com.

What do you dislike about PBXware?

Until now, there was NOT much flexibility, customization,... and in the Spanish market, you fall out of the market. Finally, Bicom is understanding the Spanish market and is developing with greater agility and speed, which is essential in these times when technology advances too quickly. We still have to go faster. Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

Thank you for the honest and thoughtful review, it's great to know the recent improvements in flexibility and CRM integration are aligning better with the needs of the Spanish market. Your feedback helps us keep moving in the right direction!

angelo m.
AM
angelo m.
"Challenges with User-Friendliness in PBXware"
1.5/5
What do you like best about PBXware?

Undecided Review collected by and hosted on G2.com.

What do you dislike about PBXware?

I find that PBXware could be more user-friendly, which can be challenging for straightforward navigation and functionality. Additionally, I experienced difficulties with inputting my phone number, which suggests that usability and user interface improvements might be necessary. Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

We appreciate your feedback and apologize for any difficulties you've experienced with PBXware. We are constantly working to improve user-friendliness and usability, and your input will be taken into consideration for future updates.

Arturo D.
AD
Arturo D.
Service MAnager
Small-Business (50 or fewer emp.)
"Happy both with the operation of the switchboard and the continuous support we receive"
4.5/5
What do you like best about PBXware?

The reliability of the system and the great availability of support. Review collected by and hosted on G2.com.

What do you dislike about PBXware?

The user interface could be improved to be more intuitive in identifying the client configuration. Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

Thank you for your positive feedback on the reliability of the system and the great availability of support. We understand your concern about the user interface and will work on making it more intuitive for identifying client configuration.

Matthew B.
MB
Matthew B.
Technical Support Engineer
Mid-Market (51-1000 emp.)
"PBXware Review: A Powerful and Scalable Solution for Modern Businesses"
5/5
What do you like best about PBXware?

As an engineer, my favourite part about PBXware is its ease of use.

The UI is designed very well, making it easy to implement changes and troubleshoot issues.

The recent addition of the Embedded documentation feature is an excellent tool which gives detailed explanations and examples of every setting/option on the system. Review collected by and hosted on G2.com.

What do you dislike about PBXware?

I have been using PBXware for over 10 years, and I have not encountered anything I dislike about the product. Whenever I face an issue, the helpful support team are always ready to resolve it. Like any software, there are occasional bugs and problems, but the support team and product owners consistently accept suggestions and feedback to improve the product. Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

Thank you for the fantastic review and for being with us for over 10 years! We're really glad to hear that PBXware continues to deliver a smooth experience, especially from an engineer's perspective. It's great to know that the user interface, ease of troubleshooting, and the new embedded documentation are making your day-to-day work easier.

And yes, we love hearing that PBXware is making UCaaS easy. That's exactly what we aim for. Thanks again for your continued trust and support!

AC
Antonio C.
It manager
Mid-Market (51-1000 emp.)
"Fast and Simple Solution That Delivers"
5/5
What do you like best about PBXware?

Very quickly and simply solution. Very powerfull solution Review collected by and hosted on G2.com.

What do you dislike about PBXware?

Nothing to say. Very happy to use it ad voip Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

Thank you for sharing your positive experience with PBXware. We're happy to hear that it has been a powerful and efficient solution for you.

Charlie G.
CG
Charlie G.
CTO
Small-Business (50 or fewer emp.)
"Bicom Systems is a great partner for our telecom business"
5/5
What do you like best about PBXware?

Reliability and ease of use make it an exceptional product to deploy and our customers love using it Review collected by and hosted on G2.com.

What do you dislike about PBXware?

The backend system for maintaining licenses and extensions is cumbersome to use. Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

Thanks so much for the great review! We're glad PBXware is delivering the reliability and ease of use you and your customers count on. We appreciate the feedback, it helps us keep improving.

Mike G.
MG
Mike G.
Co-Founder
Telecommunications
Small-Business (50 or fewer emp.)
"PBXware is easy to manage and has the highestROI in the industry"
5/5
What do you like best about PBXware?

we are a long time PBXware client. The product has only gotten better with each release Review collected by and hosted on G2.com.

What do you dislike about PBXware?

The only disadvantage is having to split our clint base on multiple PBXware instances. Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

Thank you for the great review and for being a long-time PBXware user! It's great to hear the platform continues to improve with each release and is delivering strong ROI. We're glad PBXware has been a solid replacement for your previous solution and appreciate your continued trust in us.

Verified User in Telecommunications
ET
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Great product, with great support"
5/5
What do you like best about PBXware?

Product is very stable and scalable

PBXware team increasingly improve external systems integrations like CRM, Open AI, and Omnichannel

Support team is very helpful and knowledgable Review collected by and hosted on G2.com.

What do you dislike about PBXware?

In several areas PBXware is a bit behind other players when it comes to GUI and flexible screens Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

It's great to hear PBXware's stability, scalability, and growing integrations are making a difference for your team. We appreciate your feedback on the interface and will keep working to improve that experience. Thank you!

Anthony E.
AE
Anthony E.
Technology Manager
Small-Business (50 or fewer emp.)
"Fast deployment and intuitive design."
5/5
What do you like best about PBXware?

Multi-tenant architecture with a user-friendly interface. The most reliable and stable PBX platform I’ve ever used. Review collected by and hosted on G2.com.

What do you dislike about PBXware?

The only drawback is the absence of full roaming PINs and the need for a multiple edit button, such as for changing the CLI. Review collected by and hosted on G2.com.

Response from Bicom Systems of PBXware
Edit edit

Thank you for the rating and for your great feedback! We're thrilled to hear that PBXware's multi-tenant architecture and user-friendly interface have made a positive impact, and that you find it the most reliable and stable PBX platform you've used.