--- title: PBXware Reviews meta_title: 'PBXware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how PBXware works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 26 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # PBXware Reviews **Vendor:** Bicom Systems **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 26 ## About PBXware PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. ## PBXware Pros & Cons **What users like:** - Users praise PBXware for its **ease of use** , facilitating quick deployment and training with minimal issues. (9 reviews) - Users commend the **reliability** of PBXware, enjoying its stability and swift support during emergencies. (7 reviews) - Users appreciate the **flexibility** of PBXware, allowing for easy setup and scalability across various customer needs. (5 reviews) - Users value the **helpful support team** at PBXware, ensuring swift solutions and enhancing overall user experience. (5 reviews) - Users find PBXware to be **cost effective** , offering scalability and efficiency for businesses of all sizes. (4 reviews) - Users commend the **responsive customer service** of PBXware, ensuring quick support and smooth operational continuity. (4 reviews) - Users appreciate the **easy implementation** of PBXware, enabling swift deployment and configuration for various customer needs. (4 reviews) - Users commend the **easy integration** of PBXware, simplifying transitions from legacy systems to modern solutions. (4 reviews) - Easy Setup (4 reviews) - Feature Abundance (4 reviews) **What users dislike:** - Users find PBXware's **complex processes** challenging, citing a steep learning curve and cumbersome backend management. (3 reviews) - Users express frustration with the **lack of intuitiveness** in PBXware, hindering navigation and overall user experience. (3 reviews) - Users desire a **more robust API and improved CRM integrations** for better contact management capabilities in PBXware. (2 reviews) - Users find the **difficult settings management** challenging, leading to confusion and inefficiency in navigating the PBXware system. (2 reviews) - Users find that **navigation difficulty** in PBXware hampers usability and requires improvements in the user interface. (2 reviews) - Complex Process (1 reviews) - Dashboard Issues (1 reviews) - Users face **device compatibility issues** with PBXware, particularly regarding Glocom and Huawei devices. (1 reviews) - Dialer Issues (1 reviews) - Users find the **difficult configuration** of PBXware's backend system for licenses and extensions cumbersome and frustrating. (1 reviews) ## PBXware Reviews ### 1. Comprehensive Telecom Solution, Needs UI Tweaks **Rating:** 4.5/5.0 stars **Reviewed by:** Pinki P. | Sr support executive **Reviewed Date:** November 20, 2025 **What do you like best about PBXware?** I find PBXware incredibly helpful as it serves as a single platform for calls, messages, emails, and video, allowing me to manage various communication needs seamlessly. The auto-answer call feature, along with auto-routing and voice email options, provides a comprehensive facility for handling inbound and outbound calls with ease. I also appreciate that the initial setup of PBXware was user-friendly, which made the onboarding process simple and efficient. **What do you dislike about PBXware?** I dislike the limited dashboard customization on PBXware's user interface. **What problems is PBXware solving and how is that benefiting you?** I use PBXware for inbound and outbound calls, reporting, and recording. It solves issues with call management by providing auto-answer, auto-routing, and voice email features. Additionally, having a single platform for calls, messages, emails, and video improves communication efficiency. **Official Response from Bicom Systems:** > Thank you for sharing your feedback. We understand your concern about the limited dashboard customization and will take this into consideration for future improvements to enhance the user experience. ### 2. The Best Multi-Tenant and Complete UCaaS Platform for Service Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Ulsa V. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about PBXware?** The best part of PBXware is available in multiple editions to support for our customer base from Small to Enterprise Level, We can easily deploy and use the PBXware. Majority we are using Multi-Tenant Architecture PBXware to support many customers from one system to easily and instantly provision and configure them, time saving and very much faster way to get customers on-boarded, Not only that we will get complete UCaaS platform with all the integration available, most importantly cost effective! For our Business and Contact Center customers we setup dedicated VPS system to ensure flexibility and scalability, The most effective way to work with enterprises to fulfil all the requirements when there is on-demand and easy too. I am very much happy with PBXware that bring stability, reliability and security for the customer calls. **What do you dislike about PBXware?** I guess NONE, but always there is room for improvements and enhancements Looking forwarded to be more aggressive and dynamic in the future technologies to be adoption to support any technologies, **What problems is PBXware solving and how is that benefiting you?** Most reliable system in the planet being a Asterisk version of the PBX system, It brings a lot of confidence being a service provider to support any customer base, additionally it's just a PBX and it's has all the UCaaS solution that's best part in PBXware, We can do integration to any third-party systems, A lot of comfort and flexibility has a service provider to stability, reliability and scalable platform, **Official Response from Bicom Systems:** > Thanks for the fantastic review! It's great to hear PBXware is helping you serve a wide range of customers with both flexibility and speed. We're especially glad the multi-tenant setup is making onboarding easier and more efficient. We appreciate your trust in the platform and we're right there with you when it comes to staying dynamic and ready for what's next. ### 3. A great experience all round with PBXware **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie D. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about PBXware?** Easy to use system, super realiable with a great support team that offers solutions to your problems. We have been using the system and have really not had any major issues with it. Customers love it due to the fact they can understand how to use it for themselves. We can deploy servers very easily and set them up in minimal time. **What do you dislike about PBXware?** It could do with having an API to connect into the central phonebook as we do a lot of custom development and we would like to be able to add contacts directly to the system but at present we cannot do this. Also, some more CRM integrations then the existing 7 or so they have. **What problems is PBXware solving and how is that benefiting you?** Its allowing us to deploy customers at a fast rate and have a relaible system to use. **Official Response from Bicom Systems:** > Thanks for the thoughtful review. We're really glad to hear PBXware has been reliable and easy to use for both your team and your customers. It's great that deployment is quick and straightforward. We appreciate the feedback on the API and CRM integrations, and it's something we're continuing to improve on. ### 4. One-stop shop for telecommunications. **Rating:** 5.0/5.0 stars **Reviewed by:** Kala M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about PBXware?** PBXware is an easy to use platform. From start to finish, the use of our Multi-Tenant and Contact Center is a simple setup process. The transistion from a Legacy phone system to PBXware is very simple, allowing for a very easy integration into an existing business. The customer support is top notch. From the simpliest task to working on a very specific need, support has always been extremely helpful and knowledgable. **What do you dislike about PBXware?** It is very hard to think of a downside. I have been a user for the past 13 years, and I do not remember anything that I could say or want to have changed. Maybe certain features that are available on one platform that is not available on another. **What problems is PBXware solving and how is that benefiting you?** We have solved so many unique issues that our clients have had. From traditional Telco unable to get service to the client, which was solved with Communicator apps, to multiple site locations wanting to have a unified system to handle all telecommunications from one location. With the ease of set up and the small amount of time to do it in, we are able to get our clients up and talking in a matter of minutes compared to days, weeks or even months that traditional telcos would take. **Official Response from Bicom Systems:** > Thank you for taking the time to share your experience, and for being a PBXware user for over 13 years. We're happy to hear that the platform has been easy to use and that the transition from legacy systems has been smooth for you and your clients. Your examples of how PBXware has helped solve unique client challenges are exactly what we aim for. Thank you again for your continued support. ### 5. Very positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about PBXware?** PBXware is very feature rich, affordable and easy to use. I also like the fact that administrative privilages is very powerful compared to other platforms. It is easy to train support staff on the platform. Bicom support is very good and readily available. **What do you dislike about PBXware?** Glocom incompatibility with Huawaei devices. **What problems is PBXware solving and how is that benefiting you?** Providing a competitive VoIP product in the market. **Official Response from Bicom Systems:** > We're happy to hear that you find PBXware feature-rich, affordable, and easy to use, especially when it comes to administrative privileges and training support staff. It's great to know our platform is making things easier for you. We're also glad to notify you that from version 7.5, Communicator GO will be available on Huawei AppGallery for Huawei mobile devices. Thanks again for sharing you experience! - [View PBXware pricing details and edition comparison](https://www.g2.com/products/pbxware/reviews?filters%5Bsentiment_snippet%5D=2025700&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A57%3A23+-0500&secure%5Bsession_id%5D=a1925a6a-6b84-4cdc-8171-3360dcac504b&secure%5Btoken%5D=f54fde7d8d016c2b0728dd1356e63f6c2b3e355b6fc3177a140384f4cc601eaa&format=llm_user) ## PBXware Integrations - [Amazon Simple Storage Service (S3)](https://www.g2.com/products/amazon-simple-storage-service-s3/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews) - [SuiteCRM](https://www.g2.com/products/fynsis-softlabs-pvt-ltd0-suitecrm/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## PBXware Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top PBXware Alternatives - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (616 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - 4.3/5.0 (477 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews)