# Top 10 PBXware Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 26 Research alternative solutions to PBXware on G2, with real user reviews on competing tools. VoIP Providers is a widely used technology, and many people are seeking powerful, top rated software solutions with software pairing, video calls, and instant messaging. Other important factors to consider when researching alternatives to PBXware include user interface and integration. The best overall PBXware alternative is Webex Calling. Other similar apps like PBXware are Vonage Business Communications, Nextiva, 3CX, and JustCall. PBXware alternatives can be found in [VoIP Providers](https://www.g2.com/categories/voip-providers) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to PBXware - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) - [CallTower](https://www.g2.com/products/calltower/reviews) ## Top 10 Alternatives to PBXware Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how PBXware stacks up to the competition, check reviews from current & previous users in industries like Telecommunications, Consumer Services, and Health, Wellness and Fitness, and find the best product for your business. ### 1. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) By Cisco **Average Rating:** 4.5/5 **Total Reviews:** 635 Webex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform. Reviewers say compared to PBXware, Webex Calling is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [PBXware vs Webex Calling](https://www.g2.com/compare/pbxware-vs-webex-calling) **Compare Webex Calling with other alternatives:** - [Webex Calling vs Vonage Business Communications](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) - [Webex Calling vs Nextiva](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Webex Calling vs 3CX](https://www.g2.com/compare/3cx-vs-webex-calling) - [Webex Calling vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-webex-calling) - [Webex Calling vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-webex-calling) - [Webex Calling vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Webex Calling vs RingEX](https://www.g2.com/compare/ringex-vs-webex-calling) - [Webex Calling vs Ringover](https://www.g2.com/compare/ringover-vs-webex-calling) - [Webex Calling vs CallTower](https://www.g2.com/compare/calltower-vs-webex-calling) ### 2. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) By Vonage **Average Rating:** 4.3/5 **Total Reviews:** 504 Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice. Reviewers say compared to PBXware, Vonage Business Communications is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) **Compare:** [PBXware vs Vonage Business Communications](https://www.g2.com/compare/pbxware-vs-vonage-business-communications) **Compare Vonage Business Communications with other alternatives:** - [Vonage Business Communications vs Webex Calling](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) - [Vonage Business Communications vs Nextiva](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Vonage Business Communications vs 3CX](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [Vonage Business Communications vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-vonage-business-communications) - [Vonage Business Communications vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-vonage-business-communications) - [Vonage Business Communications vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Vonage Business Communications vs RingEX](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [Vonage Business Communications vs Ringover](https://www.g2.com/compare/ringover-vs-vonage-business-communications) - [Vonage Business Communications vs CallTower](https://www.g2.com/compare/calltower-vs-vonage-business-communications) ### 3. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,584 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to PBXware, Nextiva is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [PBXware vs Nextiva](https://www.g2.com/compare/nextiva-vs-pbxware) **Compare Nextiva with other alternatives:** - [Nextiva vs Webex Calling](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Nextiva vs Vonage Business Communications](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [Nextiva vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs Ringover](https://www.g2.com/compare/nextiva-vs-ringover) - [Nextiva vs CallTower](https://www.g2.com/compare/calltower-vs-nextiva) ### 4. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to PBXware, 3CX is: - Slower to reach roi - More usable - Better at meeting requirements Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [PBXware vs 3CX](https://www.g2.com/compare/3cx-vs-pbxware) **Compare 3CX with other alternatives:** - [3CX vs Webex Calling](https://www.g2.com/compare/3cx-vs-webex-calling) - [3CX vs Vonage Business Communications](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) - [3CX vs JustCall](https://www.g2.com/compare/3cx-vs-saas-labs-justcall) - [3CX vs CloudTalk](https://www.g2.com/compare/3cx-vs-cloudtalk) - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs Ringover](https://www.g2.com/compare/3cx-vs-ringover) - [3CX vs CallTower](https://www.g2.com/compare/3cx-vs-calltower) ### 5. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,388 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Reviewers say compared to PBXware, JustCall is: - Slower to reach roi - More usable Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [PBXware vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-pbxware) **Compare JustCall with other alternatives:** - [JustCall vs Webex Calling](https://www.g2.com/compare/saas-labs-justcall-vs-webex-calling) - [JustCall vs Vonage Business Communications](https://www.g2.com/compare/saas-labs-justcall-vs-vonage-business-communications) - [JustCall vs Nextiva](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva) - [JustCall vs 3CX](https://www.g2.com/compare/3cx-vs-saas-labs-justcall) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [JustCall vs Ringover](https://www.g2.com/compare/saas-labs-justcall-vs-ringover) - [JustCall vs CallTower](https://www.g2.com/compare/calltower-vs-saas-labs-justcall) ### 6. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to PBXware, CloudTalk is: - Slower to reach roi - More usable - More expensive Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [PBXware vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-pbxware) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Webex Calling](https://www.g2.com/compare/cloudtalk-vs-webex-calling) - [CloudTalk vs Vonage Business Communications](https://www.g2.com/compare/cloudtalk-vs-vonage-business-communications) - [CloudTalk vs Nextiva](https://www.g2.com/compare/cloudtalk-vs-nextiva) - [CloudTalk vs 3CX](https://www.g2.com/compare/3cx-vs-cloudtalk) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs Ringover](https://www.g2.com/compare/cloudtalk-vs-ringover) - [CloudTalk vs CallTower](https://www.g2.com/compare/calltower-vs-cloudtalk) ### 7. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to PBXware, Genesys Cloud CX is: - Slower to reach roi - More expensive - More usable Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [PBXware vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-pbxware) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Webex Calling](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Genesys Cloud CX vs Vonage Business Communications](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Ringover](https://www.g2.com/compare/genesys-cloud-cx-vs-ringover) - [Genesys Cloud CX vs CallTower](https://www.g2.com/compare/calltower-vs-genesys-cloud-cx) ### 8. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,408 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to PBXware, RingEX is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [PBXware vs RingEX](https://www.g2.com/compare/pbxware-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Webex Calling](https://www.g2.com/compare/ringex-vs-webex-calling) - [RingEX vs Vonage Business Communications](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Ringover](https://www.g2.com/compare/ringex-vs-ringover) - [RingEX vs CallTower](https://www.g2.com/compare/calltower-vs-ringex) ### 9. [Ringover](https://www.g2.com/products/ringover/reviews) By Ringover **Average Rating:** 4.6/5 **Total Reviews:** 495 Ringover is the flexible cloud-based phone solution for businesses who want to improve the mobility and collaboration of their employees. Free unlimited calls. Fixed and mobile numbers from 65+ destinations. Seamless CRM integration. Advanced call centre features. Start your free trial today. Reviewers say compared to PBXware, Ringover is: - Slower to reach roi - More usable - Easier to set up Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [PBXware vs Ringover](https://www.g2.com/compare/pbxware-vs-ringover) **Compare Ringover with other alternatives:** - [Ringover vs Webex Calling](https://www.g2.com/compare/ringover-vs-webex-calling) - [Ringover vs Vonage Business Communications](https://www.g2.com/compare/ringover-vs-vonage-business-communications) - [Ringover vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringover) - [Ringover vs 3CX](https://www.g2.com/compare/3cx-vs-ringover) - [Ringover vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringover) - [Ringover vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringover) - [Ringover vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringover) - [Ringover vs RingEX](https://www.g2.com/compare/ringex-vs-ringover) - [Ringover vs CallTower](https://www.g2.com/compare/calltower-vs-ringover) ### 10. [CallTower](https://www.g2.com/products/calltower/reviews) By CallTower **Average Rating:** 4.3/5 **Total Reviews:** 377 CallTower provides cloud-based enterprise-class unified communications solutions for organizations worldwide. Reviewers say compared to PBXware, CallTower is: - Slower to reach roi - Better at meeting requirements - More expensive Categories in common with PBXware: [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [PBXware vs CallTower](https://www.g2.com/compare/calltower-vs-pbxware) **Compare CallTower with other alternatives:** - [CallTower vs Webex Calling](https://www.g2.com/compare/calltower-vs-webex-calling) - [CallTower vs Vonage Business Communications](https://www.g2.com/compare/calltower-vs-vonage-business-communications) - [CallTower vs Nextiva](https://www.g2.com/compare/calltower-vs-nextiva) - [CallTower vs 3CX](https://www.g2.com/compare/3cx-vs-calltower) - [CallTower vs JustCall](https://www.g2.com/compare/calltower-vs-saas-labs-justcall) - [CallTower vs CloudTalk](https://www.g2.com/compare/calltower-vs-cloudtalk) - [CallTower vs Genesys Cloud CX](https://www.g2.com/compare/calltower-vs-genesys-cloud-cx) - [CallTower vs RingEX](https://www.g2.com/compare/calltower-vs-ringex) - [CallTower vs Ringover](https://www.g2.com/compare/calltower-vs-ringover) --- ## PBXware Alternatives FAQs ### What are the best alternatives to PBXware? The best alternatives to PBXware include [Webex Calling](https://www.g2.com/products/webex-calling/reviews) (4.5/5 stars, 634 reviews), [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) (4.3/5 stars, 502 reviews), [Nextiva](https://www.g2.com/products/nextiva/reviews) (4.5/5 stars, 3569 reviews), and [3CX](https://www.g2.com/products/3cx/reviews) (4.4/5 stars, 547 reviews). These alternatives are rated highly for usability, feature set, and customer support, with Nextiva and Webex Calling having the largest review bases and strong overall ratings. ### What features do alternatives offer that PBXware does not? PBXware lacks native voicemail to SMS functionality, which is available in alternatives such as Webex Calling and Nextiva. ### Which VoIP Providers tools do reviewers recommend instead of PBXware? Reviewers recommend [Webex Calling](https://www.g2.com/products/webex-calling/reviews) for its seamless integration with meetings and messaging, reliable call quality, and enterprise-grade features including cloud-connected UC and global PSTN connectivity. [Nextiva](https://www.g2.com/products/nextiva/reviews) is favored for its AI-driven platform, excellent customer support (127 mentions), and robust communication tools that unify voice, messaging, and video. [3CX](https://www.g2.com/products/3cx/reviews) is praised for its cost-effectiveness, flexible deployment options, and comprehensive unified communications platform with no per-extension charges. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) is noted for its integrated cloud communications platform that supports messaging, chat, social media, video, and voice, with responsive customer service and mobile app capabilities. ### How does PBXware compare to Webex Calling? With an equal average rating of 4.5 stars, [PBXware](https://www.g2.com/products/pbxware/reviews) and [Webex Calling](https://www.g2.com/products/webex-calling/reviews) both deliver strong user satisfaction across their respective user bases, with PBXware having 26 reviews and Webex Calling boasting 634 reviews. Webex Calling leads in meeting requirements (9.2 vs 8.7) and usability (9.1 vs 8.7), while PBXware excels in ease of administration (9.0 vs 8.7), support (9.0 vs 8.9), and ease of doing business (9.5 vs 8.8). Both products share the same ease of setup score (8.8). Users praise PBXware for its reliability, flexibility, ease of use, and cost efficiency, with 9 mentions of ease of use and 7 of reliability. Webex Calling is lauded for its ease of use (65 mentions), reliability (48), call quality (39), and seamless integration with meetings and messaging. Webex Calling uniquely offers voicemail to SMS, enhancing communication options. PBXware users note some challenges with intuitiveness and navigation but highlight strong customer support and feature richness. Overall, Webex Calling is favored for its comprehensive unified communication features and integration within the Cisco ecosystem, while PBXware is preferred for its administrative ease, cost-effectiveness, and multi-tenant capabilities. ### Why do users choose Webex Calling over PBXware? Users choose [Webex Calling](https://www.g2.com/products/webex-calling/reviews) over PBXware primarily for its superior ability to meet requirements (9.2 vs 8.7) and higher usability (9.1 vs 8.7), supported by 65 mentions of ease of use and 48 of reliability. Webex Calling’s seamless integration with meetings and messaging provides a unified communication experience highly valued by users, along with excellent call quality praised in 39 reviews. Its cloud-based architecture and global Cisco network ensure consistent, high-quality audio and video, making it ideal for hybrid and remote workforces. Features like voicemail to SMS, call recording with transcription, and real-time analytics enhance productivity and customer engagement. Users also appreciate the flexibility to make and receive calls across multiple devices with the same business number. Despite some complexity in setup and occasional performance issues, Webex Calling’s comprehensive feature set, scalability, and integration with the broader Webex suite make it the preferred choice for organizations seeking an all-in-one, enterprise-grade communication platform. 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