---
title: PBX.IM Reviews
meta_title: 'PBX.IM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how PBX.IM works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-05-30'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# PBX.IM Reviews
**Vendor:** PBX.IM  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About PBX.IM
PBX.IM is a modern cloud-based phone system built to keep businesses connected, secure, and reliable as they grow. Designed for companies that value flexibility and simplicity, PBX.IM makes it easy to set up, manage, and scale communication without the hassle of traditional phone systems. Get local phone numbers in over 90 countries and connect with customers in over 190 destinations worldwide, backed by crystal-clear reliability from global data centers located across all continents. From auto attendants and call queues to voicemail transcripts and call monitoring, every feature is designed to streamline teamwork and deliver seamless customer experiences. Built-in security features, including encryption, Single Sign-On (SSO), and 2FA, ensure every call is private and protected. Whether you’re a fast-moving startup or an established business, PBX.IM gives you enterprise-grade communication tools at SMB-friendly pricing. It’s simple, powerful, and scalable - so your team can focus on what matters most: growing your business.




## PBX.IM Reviews
  ### 1. Excellent Customer Service from a Great Company

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about PBX.IM?**

Great company, and the customer service is excellent.

**What do you dislike about PBX.IM?**

Do not have anything bad to say about this company

**What problems is PBX.IM solving and how is that benefiting you?**

It helps with our phone system.



- [View PBX.IM pricing details and edition comparison](https://www.g2.com/products/pbx-im/reviews?open_modal_url=%2Fproducts%2Fpbx-im%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fpbx-im%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-10+18%3A06%3A15+-0500&secure%5Bsession_id%5D=f90065c2-aaca-4272-b23f-b8ee7c0e5424&secure%5Btoken%5D=27518f69fafd0983f9002e6f9491687563fc28dbb1e5e97b465de0bf84d7302d&format=llm_user)

## PBX.IM Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

## Top PBX.IM Alternatives
  - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,666 reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews)