# Apex Human Capital Management Reviews **Vendor:** IRIS Software Group **Category:** [Time & Attendance Software](https://www.g2.com/categories/time-attendance) **Average Rating:** 3.9/5.0 **Total Reviews:** 12 ## About Apex Human Capital Management Apex HCM by IRIS is your go-to platform for handling high-volume payroll processing with ease. Designed specifically for accounting firms and payroll service bureaus (PSBs), Apex offers a comprehensive suite of products that makes managing payroll and workforce tasks effortless. Apex's configurable, comprehensive suite of products and services include payroll, payroll tax, workforce management, applicant tracking and onboarding, time and attendance, reporting, manager and employee self-service, ACA compliance, mobile apps, and other business management tools normally reserved for large enterprises, are now available to any business size. https://www.irisglobal.com/payroll/ KEY FEATURES Cloud-Based Payroll Solutions: Process payroll anytime, from any device, with real-time precision. Ideal for clients of any size, ensuring reliable and accurate payroll management. Tax Management: Calculate, file, maintain, and track taxes, including local taxes, effortlessly. Our tax professionals ensure the platform is always up-to-date with the latest laws and regulations. Time and Attendance Solutions: Track, analyze, and adjust employee hours to maintain compliance and optimize profits. Workforce Management: Offer additional services like applicant tracking and onboarding to increase your revenue. ## Apex Human Capital Management Pros & Cons **What users like:** - Users value the **customizable and efficient payroll features** of Apex HCM, streamlining processes for all company sizes. (6 reviews) - Users value the **exceptional support** from Apex Human Capital Management, appreciating quick responses and thorough assistance from the team. (4 reviews) - Users value the **customizable payroll features** of Apex HCM, enhancing efficiency for employers of all sizes. (4 reviews) - Users value the **responsive customer support** at Apex, highlighting their prompt assistance and dedication to satisfaction. (3 reviews) - Users value the **customizability** of Apex HCM, tailoring payroll solutions to meet diverse business needs effectively. (3 reviews) - Customization (2 reviews) - Ease of Use (2 reviews) - Easy Payroll (2 reviews) - Flexibility (2 reviews) - Integrations (2 reviews) **What users dislike:** - Users face **integration issues** with time-keeping software, making the user experience less reliable and harder to manage. (3 reviews) - Users find that the **limited customization options** of Apex HCM hinder adaptability and complicate the setup process. (3 reviews) - Users express concerns about **poor customer support** , citing slow response times and lengthy resolutions for issues. (3 reviews) - Users have faced challenges with **timekeeping and accrual management features** in Apex HCM, affecting overall efficiency. (2 reviews) - Users find the **limited options** for setup frustrating, impacting the onboarding and integration process significantly. (2 reviews) - Time Tracking Issues (2 reviews) - Clocking Issues (1 reviews) - Users report that **delayed support** can prolong the resolution of backend issues like accruals and deduction calculations. (1 reviews) - Difficult Setup (1 reviews) - Holiday Management Issues (1 reviews) ## Apex Human Capital Management Reviews ### 1. Ease of use for employers and employees **Rating:** 5.0/5.0 stars **Reviewed by:** Martin N. | Laboratory Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Apex Human Capital Management?** When APS started using APEX in 2023, we were immediately impressed by how user-friendly it was for our employers, employees, and staff. Training has been straightforward, and the software itself is very intuitive. The process of implementing and converting our existing clients was both simple and thorough. The data team at APEX stands out as the best we have ever worked with, and the cost was very reasonable. Apex also offers timekeeping, HR support, and applicant tracking features, which truly make the payroll software a comprehensive HCM solution for our clients. We are also very enthusiastic about the future of Apex HCM now that they are part of the IRIS family. The resources and expertise that IRIS brings to the table are invaluable, and we are already noticing significant improvements in the overall product and the services we can provide to both our current and future clients. **What do you dislike about Apex Human Capital Management?** The main challenge we've faced with Apex HCM has been its built-in timekeeping and accrual management feature. However, we're now looking forward to our integration with Swipeclock timekeeping, especially since they've become part of the IRIS family. The single weakness we experienced with Apex HCM has been addressed, and with the new Swipeclock integration, we now have a world-class solution within APEX HCM. **What problems is Apex Human Capital Management solving and how is that benefiting you?** Apex HCM has allowed us to expand as fast as we want to grow. Compared to our previous payroll software, using Apex HCM requires fewer staff members, and the range of features it offers surpasses anything we have had before. **Official Response from Michelle Meyer:** > We are pleased to hear that Apex HCM has allowed you to streamline your operations and expand your business. Our goal is to provide a comprehensive HCM solution that empowers our clients to grow and succeed. We are committed to continually improving our product and services to meet the evolving needs of our clients. ### 2. Apex HCM can handle complicated payroll setup with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Martin N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Apex Human Capital Management?** Apex HCM is capable of running the simplest 1 employee up to employers with over 500 employees. We are able to customize the payroll to fit every need. **What do you dislike about Apex Human Capital Management?** Apex HCM is very efficient and easy to use for payroll functions. However, we have had difficulty with the integrated time-keeping software. However, we are excited about the recent Swipeclock integration. Since IRIS acquired Apex HCM and Swipeclock, the combined strength of the two companies will be very exciting. **What problems is Apex Human Capital Management solving and how is that benefiting you?** Apex HCM enables our company to grow. As a payroll Service Bureau, having Apex HCM and Swipeclock as our software solutions, we are able to focus on our core values of service and support for our clients. ### 3. We were lied to about its capabilities and it cost us multiple clients **Rating:** 0.0/5.0 stars **Reviewed by:** Nick S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Apex Human Capital Management?** There is nothing to like.... it didn't do what we were told it would do; specifically, it did not do electronic submission of quarterly reports. We found out after the fact that we needed to register with every jurisdication (Federal, State, and Local) to file electronically. Of course when we learned this was past the deadlines and their support was worthless through the process. There "Onboarding" was even more worthless as it took over a year to get us up and running before we learned of these shortcomings. **What do you dislike about Apex Human Capital Management?** Of course if you read the "positives" posted, you would know that they sell you a product that does't perform as they elude. Then they have the audacity to tell you that you signed a 3+ year contract and that you have to pay for the service over this time period.... regardless. We lost multiple clients, across multiples services (tax, bookkeeping and payroll), due to their sales pitch and inability to perform and we continue to pay for this service that we do not use. In fact, we only tried to use it one quarter (after one year of paying for it before they trained us on use.... $7,000 for training) and this is when we discovered it doesn't do what we were told us it would do. This software has cost us in excess of $100k in fees and lost clients. I wouldn't wish this on my worst enemy, let alone a competitor. You will find out that they are a UK company and customer support for the U.S. is limited and very questionable at best. Do yourself a favor and avoid this company. You are better off paying the higher prices at QBO or other services than losing your clients for this company. **What problems is Apex Human Capital Management solving and how is that benefiting you?** None.... it's useless if your clients don't get the benefit **Official Response from Michelle Meyer:** > Thank you for taking the time to share your feedback. We deeply regret to hear about your experience and want to address your concerns directly and transparently. First, we’d like to clarify some details regarding the functionality of our system. During the initial discussions and in the documentation provided, it was communicated that our system generates batch electronic files for ACH and tax purposes. This allows users to e-file their clients' 941s and state forms by uploading these files to the respective portals. However, our software does not include a direct filing mechanism from within the system itself. We understand that this may not have aligned with your expectations, and we apologize if there was any misunderstanding during the sales process. We aim to make onboarding smooth and supportive, with our migration team recognized as industry leaders. Unfortunately, the e-filing misunderstanding prevented our Training and Support Team from completing your firm's onboarding process. Finally, we understand the frustration and financial impact you’ve described. It’s never our intention for any client to feel that they are not receiving value from our services. We take your feedback seriously and would welcome the opportunity to discuss your concerns further to see how we can make things right. ### 4. Long term user who is very happy with the improvements and optimizations **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Apex Human Capital Management?** Flexible structure and streamlined imports **What do you dislike about Apex Human Capital Management?** Employee facing digital products are unreliable and hard to set up **What problems is Apex Human Capital Management solving and how is that benefiting you?** Processing payroll for a very specific industry ### 5. Overall sophisticated system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Apex Human Capital Management?** Entering payroll is faster, the system automatically checks and changes vendor payments, the direct deposit ACH is smooth and easy to do, also NATPAY is a nice add on from working with Apex. **What do you dislike about Apex Human Capital Management?** Rate ID for second rates, the overtime seems to double, constantly have to go back and check rates...and sometimes minimum tips are given if doing a difference of 2 rates at a low rate and it will give tips **What problems is Apex Human Capital Management solving and how is that benefiting you?** N/A ### 6. Not a bad program but definitely has some issues. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Apex Human Capital Management?** Works excellent on simple, basic payroll. It does offer technology that small business clients are looking for. **What do you dislike about Apex Human Capital Management?** When things break behind the scenes such as accruals or deduction calculation. Support can take longer than we like to resolve an issue. **What problems is Apex Human Capital Management solving and how is that benefiting you?** The upcoming Workforce Hub integration excites us. ### 7. Highly customisable features **Rating:** 4.0/5.0 stars **Reviewed by:** Joel Neil W. | Recruitment Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Apex Human Capital Management?** Has got all in one features such as multi company payrolls and complex tax without issues, from benefits to rewards and recognition, enrollments with onboarding feature and most importantly applicant tracking system that comes with customisable reports. Exceeded expectations while using the product and give you a helicopter view of an employee's life cycle in the company from scratch. Can be used with wider team, with different locations, using different payroll systems and the product adapts well and never fails. Integrates well with Microsoft and Google products and extracting report and exporting them into spreadsheets and even pdfs work fine. **What do you dislike about Apex Human Capital Management?** First implementation took some time and we had to get lots of customer support and some queries took serious time to get them done. Getting new users into the product may also be painful as they cannot copy someone elses options to another one and every setup needs to be done from the start. **What problems is Apex Human Capital Management solving and how is that benefiting you?** The product is helping the team to get management reports and enables the large team work together without losing anything, it is a time saver product. ### 8. The Unresponsive and Hindering support team **Rating:** 2.5/5.0 stars **Reviewed by:** Long M. | Analyst, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Apex Human Capital Management?** The customer support they provide and the help center are frustrations. Their self help support is not good at all. **What do you dislike about Apex Human Capital Management?** Apex HCM’s lack of user interface makes navigation and utilization difficult. The limited customization options hinder adaptability to business needs. The lack of customer support also affects responsiveness. **What problems is Apex Human Capital Management solving and how is that benefiting you?** Apex HCM has been obstructive in solving our payroll and HR management issues. Its poor interface and less automated processes have not simplified our operations increasing errors. ### 9. Human Capital Management **Rating:** 5.0/5.0 stars **Reviewed by:** Diane-elaine Speros C. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Apex Human Capital Management?** The service! Anytime I have a question the staff takes the time to assist me, or answer my questions. They always follow up to ensure my satisfaction before closing the ticket. **What do you dislike about Apex Human Capital Management?** There isn't anything that I dislike. Anytime I have frustrations I always use the help center or community to find the answers. If I'm unable to self help support is only a short reach away. **What problems is Apex Human Capital Management solving and how is that benefiting you?** Apex HCM is providing efficient processes to help me and my clients run a streamlined business operation. They are constantly making improvements in the system to further assist with efficient processes. ### 10. Apex HCM allows us to continue to grow our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Apex Human Capital Management?** My account rep, Erica Kahle, is always quick to respond to any questions I have or any request for help with a new product. Their additional products, like HR and ATS, allow us to compete with the nation-wide payroll companies. **What do you dislike about Apex Human Capital Management?** I would like to see more API integrations with benefits companies. **What problems is Apex Human Capital Management solving and how is that benefiting you?** Our clients come to us wanting workforce management solutions all in one place. Apex allows us to offer what they need and keeps us competitive. ### 11. Great platform to operate a payroll and HCM services business. **Rating:** 5.0/5.0 stars **Reviewed by:** Marty H. | Co-CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Apex Human Capital Management?** I like the account management team at Apex. Erica Kahle does an excellent; she is resourceful, quick to follow up and provides assistance when we need it. The other Apex team members are also helpful when we need them, which is not often. **What do you dislike about Apex Human Capital Management?** We'd like to have single sign-on integration with benefit enrollment, as well as more than one option. **What problems is Apex Human Capital Management solving and how is that benefiting you?** Allows us to efficiently and effectively run a payroll and HCM business for over 22K employees and attract new clients. ### 12. More than Payroll Company Software **Rating:** 4.5/5.0 stars **Reviewed by:** Michele E. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about Apex Human Capital Management?** One Stop shopping to cover all your clients needs **What do you dislike about Apex Human Capital Management?** That you don't get a live person when calling in **What problems is Apex Human Capital Management solving and how is that benefiting you?** Our old software didn't have the employee side of on-line service which is a BIG thing now a days - [View Apex Human Capital Management pricing details and edition comparison](https://www.g2.com/products/apex-human-capital-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+02%3A48%3A25+-0500&secure%5Bsession_id%5D=d60dd036-d7dd-44f1-8304-8603e45e3ad5&secure%5Btoken%5D=3bbf7684ec833799e630e9803e9146c7543b7ef4b45bee7c7fb8252e5ca9b1d4&format=llm_user) ## Apex Human Capital Management Integrations - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) ## Apex Human Capital Management Features **Employee Self Service** - Web Portal - Mobile **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Logistics** - Dashboards & Reporting - Data Collection **Platform Content** - Automation - File Sharing - Content Library **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Apex Human Capital Management Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,224 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,658 reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - 3.8/5.0 (664 reviews)