The platform is easy to use. The customer service agents are very helpful and well trained for most issues. Review collected by and hosted on G2.com.
The wait times for customer service calls is sometimes lengthy. Review collected by and hosted on G2.com.
It is exrtremely user friendly. We use this program everyday. Review collected by and hosted on G2.com.
Portal for employee: for Salary empolyee being able to see there hourly rate is problem for some. Review collected by and hosted on G2.com.
All encompassing software does basically everything Review collected by and hosted on G2.com.
Support is next to non-existent. Has been for years Review collected by and hosted on G2.com.
The cost is reasonable related to other payroll products Review collected by and hosted on G2.com.
The system interface in not easy to use and could use some type of upgrade Review collected by and hosted on G2.com.
Easy to use for me & my clients &
their Employees. Review collected by and hosted on G2.com.
Sometimes when I make a change, I forget to save the page/information. Review collected by and hosted on G2.com.
Processing payroll & reports, &
tax info. Review collected by and hosted on G2.com.
Not being able to do things in "batches." Review collected by and hosted on G2.com.
They do all the 'Back End' work (auto e-file, ACH taxes & Fees). Review collected by and hosted on G2.com.
Support does not listen or read request completely and only answers part of the question or answers wrong. Don't get me wrong, this is not always the case, but enough to be frustrating. Review collected by and hosted on G2.com.
The software takes care of tax calculations, filings, and payments, which significantly reduces the chances of errors and saves a lot of time. Its cloud-based system allows me to access payroll data from anywhere, and the client portal makes it easy to collaborate with clients. Review collected by and hosted on G2.com.
the limited customization options, especially when it comes to creating detailed or tailored reports. It can feel a bit rigid in that regard. Additionally, while the basic features are easy to use, the more advanced functions have a steeper learning curve. The pricing also becomes quite expensive as you scale up, which can be a drawback for firms with a growing number of clients. Review collected by and hosted on G2.com.
Thank you for sharing your experience with Payroll Relief by IRIS. We're thrilled to know that our software is helping your accounting firm save time and reduce errors, especially in processing payroll and filing tax forms efficiently.
We appreciate your feedback regarding the customization of reports. Your insights are invaluable as we continue developing our product to better meet the needs of our clients. We're working hard on some exciting updates, and your input will help ensure that our next release delivers more of the features you're looking for.
We understand that scalability and ease of use are crucial for growing firms. Our team is committed to making advanced features more accessible, so you can focus on what matters most—your clients.
Thank you for trusting us as your reliable solution provider. If there's anything else you'd like to discuss or suggest, please reach out. We're here to help!
I like that it is not a big complicated system - it's pretty simple and user friendly. Review collected by and hosted on G2.com.
The main downside for me is the response of the customer support team - I would like more detail responses versus a few word response. Review collected by and hosted on G2.com.
Thank you for sharing your experience with Payroll Relief by IRIS. We're thrilled to hear that you find our system user-friendly and that it's helping you manage tax payments and filings efficiently, especially alongside your full-time job and small business.
We understand the importance of having detailed responses from customer support, and we apologize for any inconvenience you've experienced. Your feedback is vital to us, and we're committed to improving our service. Please feel free to reach out directly at 631-256-4900 to speak with a payroll expert who can provide you with the comprehensive support you deserve.
Thank you for choosing us as your trusted partner in tax compliance. Your success is our priority.
It's interference and the way of user friendly is nice.
Need to more improvement in it so that it can be more useful and more user friendly and more and more people use it. Review collected by and hosted on G2.com.
Although there is overall good but the backend team and the person need to some more attention to it and try to improve more to become more useful and more user-friendly Review collected by and hosted on G2.com.