We are a small business and don't have time to handle all of this internally. The staff at paypro is very easy to work with and does a lot of it for us. We like that they are experts and have answers to our questions. Very comfortable using them Review collected by and hosted on G2.com.

So far the experience has been great. We do not have any complaints at this time Review collected by and hosted on G2.com.

We use almost all of the various modules and love that they are integrated. The customer care and support teams are fantastic. We like that they are a local company and that we have a dedicated rep and we know the whole team. Review collected by and hosted on G2.com.

Many times we are told by our CSR that we are the only client using this or that function. The bugs may not have been worked out yet, and/or the program itself is not user friendly. We just don't like the software they use. Review collected by and hosted on G2.com.

Hands down, the customer service! I have worked with order vendors/platforms in the past and the responsiveness was not the same as I receive by the Paypro team. Review collected by and hosted on G2.com.

I don't dislike anything, but with every platform, there can be room for improvement, I find there can be minimal nuances with the set up of profiles, workflows, etc., but the team is always helpful and respond quickly to find a solution. Review collected by and hosted on G2.com.

The implementation team worked tireless hours to get us to the LIVE date. We have a lot of rules and policies which they were able to have built into our platform. Now that we are active, the daily team ensures our answers and problems are resolved expeditiously. Review collected by and hosted on G2.com.

We have challenged some constraints due to Workforce Ready rules, although we have found workarounds with Paypro's assistance. Review collected by and hosted on G2.com.

One-stop shopping for all your payroll and benefits, they are 100% paperless, and the Employees' see their total benefits cost on each pay statements, YTD totals included. Review collected by and hosted on G2.com.

It is not the easiest system to navigate, but, the results are worth it. Review collected by and hosted on G2.com.

personal contact, willingness to assist. Review collected by and hosted on G2.com.

n/a, don't really have any downsides. . . Review collected by and hosted on G2.com.

Paypro does a great job at providing customer service. Our dedicated representative quickly responds to our questions. Issues are resolved professionally and efficiently. The software is easy to use on both the employee and administrative ends. Implementation of their latest platform was professionally managed and completed on time in 2021. Review collected by and hosted on G2.com.

At this time we don't have any dislikes to share in this review. Review collected by and hosted on G2.com.

Payroll,TLM and Tax teams are always willing to provide timely, professional and courteous support. Very pleased with the support provided to me and other users. Would like to extend special thanks to Paulette Felician, Susan Cyr (payroll), Chris Smagla, Dawn Henderson (and other TLM staff), Dave Krol and Bernice (Tax Team) for their dedicated service. Review collected by and hosted on G2.com.

System can be a little slow sometime - but I believe this can be a Cloud issue. Outreach from my in-house tech support and PayPro techs to can alleviate this. Review collected by and hosted on G2.com.

Payroll calculation features are easy to use. Kronos partnership with PayPro is a plus. Additionally, benefit administration provides reporting capability and records employee benefit selection history. Review collected by and hosted on G2.com.

Navigation of the software can be awkward. There are many screens and sometimes it is hard to find what you are looking for. Review collected by and hosted on G2.com.

Paypro Workforce Management holds all the information in one database. Their Team is always available if I need assistance on reports etc. Review collected by and hosted on G2.com.

The downside is that we don't always get a live person when we call. Paypro staff is a heavily email-based company. Sometimes you just want to speak to someone. Review collected by and hosted on G2.com.