Sommer R.
SR
Sommer R.
"Confusing Interface with Unexpected Fees"
1/5
What do you like best about PayPal Invoicing?

I found the initial setup of PayPal Invoicing to be pretty easy. Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

I was a bit surprised by the fees that were taken out automatically when sending an invoice for goods and services. Also, a little more transparency about how it works would be helpful, especially if you haven't used it before. I felt like I was fumbling around quite a bit trying to figure it out. I didn't realize that if I did a partial payment, it would continue to send the person reminders all the time, and I couldn't really find where to adjust that setting. So that was a little frustrating because they were continuing to get reminders to pay the remainder of the invoice. Review collected by and hosted on G2.com.

Mario T.
MT
Mario T.
Head of Customer Service
Small-Business (50 or fewer emp.)
"Useful Payment Option, Needs Better Tax Support"
1.5/5
What do you like best about PayPal Invoicing?

I liked that we could onboard more people using PayPal Invoicing. It was relatively easy to set up too. Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

I find the support for different tax jurisdictions really poor, which complicates compliance for international transactions. Also, there's no user portal for users to download their invoices, making it hard to manage records easily. Review collected by and hosted on G2.com.

DS
David S.
CEO
Mid-Market (51-1000 emp.)
"Effortlessly Streamlines Invoicing with Quick Setup"
4/5
What do you like best about PayPal Invoicing?

I probably like the ease of use the most about PayPal Invoicing. I've used PayPal for several years on a personal level, and I appreciate that it integrates into my bank account. It allows me to pay invoices and also do payroll, which is a massive help. The initial setup was very easy and took like five minutes. Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

I wish it had a little bit more robust options for invoices and designs, but it serves its purpose. Review collected by and hosted on G2.com.

Utkarsh M.
UM
Utkarsh M.
Consultant
Small-Business (50 or fewer emp.)
"Effortless Bill Management, Highly Recommended"
4.5/5
What do you like best about PayPal Invoicing?

I find PayPal Invoicing extremely easy to use and appreciate how its straightforward user interface simplifies my bill payments. This intuitive design ensures that I can navigate the platform without any difficulty, making it much more manageable than other options I considered, like Klarna, which I found more challenging. Additionally, PayPal Invoicing helps me stay organized and on top of my financial obligations, simplifying debt management and ensuring I remain in control of my payments. The product's ease of use and efficiency are key reasons I would choose to continue using it. I love how it's such an easy tool that helps me keep on top of everything, which is the best part about it. Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

Sometimes gets cumbersome as it doesn’t allow me to navigate in a free flowing way and the way I’d like to go about. It also is kinda getting obsolete in a way as better softwares equipped with AI are faster and better tuned to deal with invoicing hence challenging the dominance that pay pal once had Review collected by and hosted on G2.com.

TS
Tanay S.
Senior Content Strategist
Small-Business (50 or fewer emp.)
"Quick and reliable"
4/5
What do you like best about PayPal Invoicing?

I like how easy it is to create and send professional-looking invoices in just a few minutes. The interface is straightforward, and I can track payments in real time without needing extra tools. The automatic reminder for pending payment is also a big plus. It’s also good that PayPal is a trusted name, so no one hesitates to pay through it. Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

The biggest drawback is the transaction fee, which can eat into profits for smaller projects. The currency conversion rates are also on the higher side if you’re working with international clients. Also, it would be great if the invoice customization options were a bit more flexible like adding custom backgrounds or changing layouts. Review collected by and hosted on G2.com.

Muskan S.
MS
Muskan S.
student
Enterprise (> 1000 emp.)
"Keeps Invoices and Payments Perfectly Organized"
4/5
What do you like best about PayPal Invoicing?

What I like most about PayPal Invoicing is how simple and professional it is to use. I can easily create and send invoices in just a few minutes, and they look clean and well-designed without any extra effort. It’s also really convenient that clients can pay instantly through PayPal, which makes the process smooth and secure. I also like being able to track when a client views or pays the invoice — it helps me stay organized and keep my records up to date. Overall, it saves time, looks professional, and helps me manage payments in one place. Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

While I really like the overall functionality, the main thing I dislike about PayPal Invoicing is the transaction fees, which can be quite high for small businesses or freelancers. Sometimes payments take a little longer to appear in my balance, and it can be frustrating when clients who don’t have a PayPal account face issues completing their payment. I also wish there were more customization options, like being able to change invoice templates or add extra branding elements. A smoother mobile experience for creating and editing invoices on the go would make it even better. Review collected by and hosted on G2.com.

Hayley S.
HS
Hayley S.
Graphic Designer
Small-Business (50 or fewer emp.)
"Effortless Invoicing for Freelancers with Seamless PayPal Payments"
4.5/5
What do you like best about PayPal Invoicing?

PayPal makes it easy to create invoices for my freelance clients, allowing them to pay seamlessly through the site. I appreciate the extra features, such as reminders for upcoming due dates and late fees, which help keep my clients on track. The ability to customize the invoice design to match my business is also a plus. Whenever I need assistance, the online chat support is prompt and helpful. I like that I can set up invoices for either hourly work or single project fees. I generally use PayPal invoicing each month for my recurring clients, and sometimes more often for one-off projects. Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

It would be helpful if there were a feature to track time for clients with hourly wage contracts. This way, all the work could be managed within PayPal, and the hours could be added directly to the invoice, eliminating the need to manually transfer information from Google Sheets or other software. The process for redeeming payments can be a bit confusing. Initially, it appeared that I might have to wait over two months to get paid, but now I receive payment as soon as a client pays—though sometimes it’s not the full amount. I would really appreciate clearer communication and more detailed explanations regarding this process. Review collected by and hosted on G2.com.

Pavitra V.
PV
Pavitra V.
Strategy Consultant
Small-Business (50 or fewer emp.)
"Effortless Invoicing and Fast Payments, But Fees and Customization Could Improve"
5/5
What do you like best about PayPal Invoicing?

I like how simple and professional PayPal Invoicing is. It lets me create and send invoices in just a few clicks, with a clean, customizable layout that looks polished for clients. The automatic payment tracking and reminders save time, and I appreciate how quickly funds become available once payments are received. Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

While PayPal Invoicing is convenient, the transaction fees can add up, especially for small businesses or freelancers. Occasionally, payments take longer to clear than expected, and some clients find the account setup process confusing. It would also be helpful to have more customization options for invoice templates and branding. Review collected by and hosted on G2.com.

Akhil M.
AM
Akhil M.
Managing Partner
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Simple Yet Costly for Invoicing Needs"
3.5/5
What do you like best about PayPal Invoicing?

I truly appreciate how simple and straightforward PayPal Invoicing is to use compared to other platforms I have tried in the past. It can send invoices with just one click, making it incredibly efficient to manage transactions. The ease of setting up the service is a standout feature, as it feels almost effortless and intuitively designed, requiring minimal effort to start using effectively. Furthermore, PayPal Invoicing solves critical issues in business operations, especially in regions where alternatives like Stripe have limited access. The simplicity of the platform is a decisive factor for me, creating a hassle-free experience that encourages me to use it repeatedly for my marketing agency. Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

I don't like the charges associated with transferring money to the bank, as it cuts into the remaining percentage. Also, fewer clients seem to prefer PayPal invoices now. Review collected by and hosted on G2.com.

PV
Pavitra V.
Strategy consultant
Small-Business (50 or fewer emp.)
"Efficient and Professional Invoicing, but Fees and Customization Could Improve"
5/5
What do you like best about PayPal Invoicing?

PayPal Invoicing makes it incredibly simple to create, send, and track professional invoices—all in one place. I love that it lets me manage payments seamlessly, whether I’m working with individuals or businesses. The templates look clean and professional, and being able to track when an invoice is viewed or paid adds real transparency. Plus, clients can pay instantly with multiple options, which speeds up cash flow and reduces back-and-forth communication Review collected by and hosted on G2.com.

What do you dislike about PayPal Invoicing?

While PayPal Invoicing is efficient overall, the processing fees can feel a bit high—especially for smaller transactions. I also wish there were more customization options for invoice templates, like being able to fully brand them with colors or custom layouts. Occasionally, payments take a little time to clear depending on the client’s country or payment method, which can delay cash flow slightly. Review collected by and hosted on G2.com.