Their payment gateway was fairly simple, and the customer side support was pretty tolerable. Their head of risk department had shown some decent support until I've brought up extremely serious issues. They all have gone radio silent since then. Review collected by and hosted on G2.com.

Braintree payments has promised the company I was part of to have the merchant account funds released. They have held the funds for over 4-5 months now. Bobby Nickrent at Braintree has managed to manipulate my ex-partner and their whole company has decided to abort contact with me. I have made several unsuccessful attempts to speak with their team, yet every single request has been ignored.

Conveniently they have also taken advantage of the situation between myself and my ex-partner. They still hold thousands of dollars as of this very moment, despite the customer's product has already been delivered months ago. Beware working with a company like this.

I also have evidence to show that Braintree, and more specifically Bobby Nickrent has been compromising merchant's data, toying with it for his own benefit. Stay away from this company! They have robbed the business I've set up.

Total amount : $100k+

Amount held unrightfully : $40k+

Bobby Nickrent from Braintree is notoriously known for shutting down merchant accounts for no valid reasons. He should apply for Guinness records to measure the amount of incompetence he has, but that's just the tip of the iceberg.

There's only one thing that can compete with his incompetence - that is his ego-filled personality.

Ironically, this merchant-sucking-vampire isn't the brightest candle in the room. His historically shady past has always been overlooked by Braintree's team. I have personally tried to voice my opinion over, to which Braintree decided to not communicate with me anymore.

Bobby Nickrent from Braintree Payments is a Scammer. He also violates several Merchant laws, as well as some Federal laws. Take a look at some of the attached screenshots from his personal Facebook profile.

I have complained about his Facebook posts to their head of Risk team. Guess what the solution was? They simply decided to not communicate with me anymore. Isn't that comical?

Predictably, the Facebook posts have also disappeared now. This proves the point that they have taken a look at my complaint, simply tried to cover their ***, and decided to not communicate with me anymore.

Luckily, I have saved a copy of the posts on Archive Web. Below are the links for your reference -

https://web.archive.org/web/20160229154824/https://www.facebook.com/BeezusHChrist/posts/10154216835480161

https://web.archive.org/save/_embed/https://www.facebook.com/BeezusHChrist/posts/10154224204980161

https://web.archive.org/web/20160229155055/https://www.facebook.com/BeezusHChrist/posts/10154230906760161

If you're working with Braintree, your data is at a HUGE RISK! Braintree has not taken any action against this, instead decided to cut contact with me. As a merchant, would you like to have your business disclosed to some random blokes on Facebook?

That's just the beginning. So if you're thinking to work with Braintree, I suggest you think twice... Review collected by and hosted on G2.com.

I have been using Braintree for around 4 years now. The experience has been great. I have never had to spend too much time when integrating it on my projects. It fits super well with any Ruby stack. And their API is extremely well done. They also have a good customer support and the response is always super fast. Review collected by and hosted on G2.com.

When I found out that Braintree was being acquired by PayPal I got a little scare, by that time PayPal didn't have a good reputation and I already had 2 projects running on production, so I thought the price was going to rise. It didn't happened but I still think that it shouldn't happen. Braintree would be even better if they would have continued on their on. Review collected by and hosted on G2.com.

I found braintree by accident and immediately understood how powerful this idea is and how much I could benefit from using it. Their documentation is great for developers and they had clients for every single application I had on my belt. During the sandbox tests the api and interaction was clean and reliable too. Now every time I have to think about a payment option this guys are on the top of my list. Review collected by and hosted on G2.com.

The website doesn't provide a lot of information on how to use it, videos or interactive widgets that let me know how this really work so you have to navigate a lot to get an idea of what to expect. The sandbox mitigate this a little but as it requires registration I would love to be able to test the product using a public sandbox that doesn't require me to join in order to know if you're the right decision for us. Review collected by and hosted on G2.com.

I've had the chance to use braintree for the last 3 years. The initial reason we went with braintree was for its international coverage, and its reasonable price. I think it's still one of the best today along with stripe.

We had some hiccups at the beginning but I have to say that overtime the level of service got better. Review collected by and hosted on G2.com.

- Braintree doesn't offer any official Go client, so when we moved our stack from Java to Go we had to fork an unofficial library (done by an engineer working for braintree though ...) which was a bit scary at the beginning, but it works.

- Nothing really provided to detect efficiently fraud. Review collected by and hosted on G2.com.

Having implemented several PayPal integrations in the past, working with Braintree was an incredible breath of fresh air. Finally a payment gateway that cares about developers and shows it in their API design and documentation. Review collected by and hosted on G2.com.

Fairly high barrier of entry. The signup process was rather long, and the account validation took a while. Review collected by and hosted on G2.com.

The free transactions fees for 50k was defiantly a carrot for signing up to Braintree Marketplace to help our startup get going.

We decided on Braintree not only on the bonus, but it's backed by Paypal and has good reviews.

We have just integrated the marketplace API into our platform, that includes taking credit card payments from buyers which go to escrow then the ability for admin to either refund the buyers or issue successful payment to farmers.

It has taken our developer approx 80 hrs to integrate the whole Braintree marketplace which was mostly work on app to figure out the logic.

Braintree has fantastic support, being a non-technical founder they can explain it super simple for me and you can deal the support know their stuff when they talk to our developers.

Review collected by and hosted on G2.com.

I believe if Braintree put together a list of qualified BT marketplace developers that are experts in the API integration that could actually do the whole integration process from start to finish.

Our Developers could learn from an expert in this particular field.

That would have allowed us to release our product quicker on the market and I'm sure this would benefit the braintree business in more transaction($$$). Review collected by and hosted on G2.com.

Braintree's customer service is staffed by real people who will address problems with your checkout form in under a day. I expected to be panhandled and neglected as I was with Stripe, but they shocked me by replying to concerns with hand-written messages and would contact me first about potential issues (like a lack of a refund policy) before it became a problem. Review collected by and hosted on G2.com.

Braintree's Interface is a bit weird and hard to get used to, especially if coming from the sleek Stripe interface. It lacks immediate, obvious details like when your next payout is and how much it will be. Review collected by and hosted on G2.com.

We were able to integrate with Braintree in just two weeks, including the time it took for us to get approved. The whole approval process was smooth and the support team were very helpful. The best feature for us developers is their clean API and Java SDK. Also the documentation is easy to navigate - something often neglected by other providers. Review collected by and hosted on G2.com.

The approval process is not as quick as we imagined. There are at least 5 documents required including a copy of your ID or passport. Some might think this is too much but we think it's good for security. Review collected by and hosted on G2.com.

Easy to use APIs for JS on the browser and Node on the server. Awesome "Drop-in UI" and "Hosted Fields" options for creating a slick, PCI compliant payments interface on web apps, saving us tons of time building the payments experience for our users. Admin dashboard is pleasant with fine grained search tools. Review collected by and hosted on G2.com.

Documentation is inconsistent in a few places and written with lots of implicit knowledge about Braintree's various object models. Documentation design is very vertical, so it's hard to navigate between sections and view code examples since everything is inline on the page. Review collected by and hosted on G2.com.

The api is simple to implement, they offer integration examples and libraries for several programming languages. The first 50.000€ earned through Braintree are commission free. Also, the backoffice is nicer then many other competitors. Another interesting thing is the js library that greatly simplify PCI compliance. Review collected by and hosted on G2.com.

Documentation is a bit scattered, and sometimes outdated. The module for Magento was buggy and outdated. Voiding payments takes a lot more then expected. Review collected by and hosted on G2.com.