--- title: PayPal BrainTree Reviews meta_title: 'PayPal BrainTree Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how PayPal BrainTree works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 90 scale: '5' date_modified: '2026-08-09' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # PayPal BrainTree Reviews **Vendor:** PayPal **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 3.4/5.0 **Total Reviews:** 90 ## About PayPal BrainTree Braintree is a payments company that provides elegant tools for developers and white-glove support ## PayPal BrainTree Pros & Cons **What users like:** - Users enjoy the **easy payment processing** with Braintree, noting its reliability and fast, secure checkout experiences. (2 reviews) - Users value the **easy integration** of PayPal Braintree with various platforms, enhancing transaction reliability and security. (2 reviews) - Users value the **reliable payment processing** of PayPal Braintree, appreciating its security and easy integration with platforms. (2 reviews) - Users value the **ease of implementation** with Braintree, enjoying smooth integration and reliable payment processing on their sites. (1 reviews) - Users appreciate the **ease of use** of PayPal BrainTree, benefiting from seamless integration and secure transactions. (1 reviews) - Users appreciate the **easy setup** of PayPal Braintree, which simplifies payment integration across various ecommerce platforms. (1 reviews) - Reliability (1 reviews) - Security (1 reviews) **What users dislike:** - Users find the **access limitations** frustrating, making it difficult to efficiently manage transactions and customer support. (1 reviews) - Users face **accuracy issues** with transaction records and reference numbers, making it hard to assist customers efficiently. (1 reviews) - Users find the **difficult learning curve** with PayPal BrainTree challenging, complicating transaction management and customer support. (1 reviews) - Users find the **admin interface lacks intuitiveness** , leading to complications and slowdowns when searching for transactions. (1 reviews) - Users find the **limited search functionality** of PayPal BrainTree complicates transaction tracking and customer support efforts. (1 reviews) - Navigation Difficulty (1 reviews) - Slow Performance (1 reviews) ## PayPal BrainTree Reviews ### 1. Garbage and not to be trused. **Rating:** 0.0/5.0 stars **Reviewed by:** David T. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about PayPal BrainTree?** Multiple payment methods and the ease to receive payments. **What do you dislike about PayPal BrainTree?** We use their security measures and have had 30 disputes which we are losing because "card not present". How is an online processor supposed to be trusted if the reason a company loses disputes is because the card wasn't present. There are addresses we sent the physical products to, so there is obviously someone that can be found to pay the credit card company. We stopped using them and went back to PayPal. Trust the reviews, Braintree is garbage. I will say, billing address matches, AVS matches, CVV matches, etc. and still we lose disputes because the customer had it shipped to a different address. **What problems is PayPal BrainTree solving and how is that benefiting you?** Braintree is not solving any issues and they are finding ways to scam companies out of money. ### 2. Beware - Braintree has no customer service support! **Rating:** 0.5/5.0 stars **Reviewed by:** OJ W. | Owner at SecondTime.com **Reviewed Date:** November 09, 2021 **What do you like best about PayPal BrainTree?** Nothing - terrible company with ZERO customer service. Simply put, if you have a problem, there is no one to talk to. **What do you dislike about PayPal BrainTree?** Beware - the worst nonexistent customer service in the history of credit card processors. Just try getting a live customer service person on the phone. Every call goes to paypal and they have no Braintree merchant processing customer service reps. totally unacceptable and when you have fraud on your merchant account, you just want to speak to someone who can help you on the phone, you wont be able to do that with braintree so you should know this before signing them up for your credit card processing. **What problems is PayPal BrainTree solving and how is that benefiting you?** None - they are terrible. Beware and do your homework. If you expect to be able to have someone from braintree to speak with regarding your credit card merchant processing account ### 3. Run away from this company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about PayPal BrainTree?** The fact that it integrates directly into our checkout. This was unique when we first started using it. Now it is not. **What do you dislike about PayPal BrainTree?** Complete lack of customer care. Our settlements from Braintree just stopped, without warning. No one in Braintree can resolve this. **What problems is PayPal BrainTree solving and how is that benefiting you?** None ### 4. Absolutely dreadful customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Piotr C. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about PayPal BrainTree?** It does solve the payments problem and takes off the hustle of implementing the home-built solutions, especially with the EU enforcing more secure payments. Although, it does not do a great job at it. **What do you dislike about PayPal BrainTree?** We have tried to get them to do one simple thing for us, taking advantage of a part of their basic services. Unfortunately, it's impossible to get any response. We have prepared everything, expected the verification process is to be 2 weeks at most. Lots of development and business work was put in, hoping we would get something out of the investment and the only bottleneck we have experienced is 3 months without a response from Braintree reps. Horrible, dreadful, disrespectful, disappointing. **What problems is PayPal BrainTree solving and how is that benefiting you?** Payments gateway ### 5. Worst Of The Worst **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about PayPal BrainTree?** at this time nothing. felt treaded like it too bad why did you allow this to happen all my fault a coarse **What do you dislike about PayPal BrainTree?** It's hard to believe this company is part of pay pal never has an issue since 2012 this is my email to them tells it all. Good day as per our conversation with your fraud department these orders should have been flagged as fraud as they were 5 or 6 with the same issue order coming from the owner of card shipping to an apartment address all the same item same amount. the purpose of having a processor is to minimize our exposer to these types of fraud. We have used pay pal and Amazon for years and have never seen this lack of taking responsibility for these many fraud charges coming in a 2 day period.so theirs no need to continue this conversation as we are not that crazy to allow a company like yours to mishandle our charges that has no control with the simple fraud prevention so considered you self-fired .please give us an accounting of all the charges since we were never paid on any of them it should not take much to bring it to balance. we will send you a check once we accept the charges that we are responsible for please do not debit our bank account as we no longer are giving you permission to do so. would like this taken care of this quick thank you Sammy Cruz CEO Diy Part Center Inc. **Recommendations to others considering PayPal BrainTree:** As the saying goes the buck stops here not with these folks everyone is to blame except them. the last straw was when they ask for 3 months of my bank statement showing the balance to make sure I am a good risk I could say the same to them. in excusable for the blame game for a multi-million dollar company. would I trust them with my money again not even with theirs fail us as a small business? I have read a few of their reviews sounding like a broken record **What problems is PayPal BrainTree solving and how is that benefiting you?** There is nothing to say except disappointed when I needed then they didn't have my back put the blame on me im the one the caught the orders as being fraudulent ### 6. Absolutely awful customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2021 **What do you like best about PayPal BrainTree?** It works (as software and API) in a basic scope. Compared to competition, product development is close to zero when it comes to subscription-based businesses (like SaaS). **What do you dislike about PayPal BrainTree?** We were waiting over 7 months (I will repeat - 7 months!!!!) and sent multiple emails with requests to handle a straightforward case!!!! Now we have another one related to adding a merchant account - 3 weeks passed, we sent multiple emails in the meantime - still ZERO answers. **What problems is PayPal BrainTree solving and how is that benefiting you?** It allows companies to handle online payments. ### 7. Avoid at all cost, a terrible company just like it's parent company **Rating:** 0.0/5.0 stars **Reviewed by:** David B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2020 **What do you like best about PayPal BrainTree?** This is a terrible company, and you should not use it. Read below for more details. **What do you dislike about PayPal BrainTree?** Braintree Payments  (a PayPal company) is a scam and nobody should sign up for it, just like it's parent company is a scam.  We have used it for exactly 10 days before we had to pull the plug from using it. This is the story - we are a Cyprus based company (EU) but our eCommerce website's main currency is USD. When we signed up with  Braintree Payments, we have told them that we would like to be paid in USD and that USD should be the default currency of the account. We've added a USD bank account to our Braintree account, it is a USD account even that the bank itself is located in Cyprus. So we had a USD account, were paid in USD, and we have asked them to settle the payments into a USD account. However, to our horror, we've discovered that Briantree FORCES us to convert our funds to Euro before they made the deposit into our bank account, converting the USD to Euro with a horrible rate (of course) which ended up with a total processing fee of 8%. We, of course, stopped using them immediately, and they refused to compensate us for this little scam that they've pulled on us, saying that if we wanted to settle in USD, we would have to apply again.  I want to stress, again, that we were told that our "default currency" is USD and not in a million years we would imagine that for "some reason" (the reason being - they want to make more profit) they would FORCE us to convert the funds to Euro before settling. Again, the real reason that they are doing this is so they can make some extra cash on the currency conversion spread. This is something that PayPal, which owns Braintree has been doing for years, and there were and are dozens of lawsuits against PayPal around the world for them forcing all sorts of fees relating to currency conversions on their customers. We would recommend everybody to avoid this shitty scammy company. **What problems is PayPal BrainTree solving and how is that benefiting you?** No benefits, only problems. ### 8. Awful - after 160 (!) mails they still owe me a huge buch of money **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2019 **What do you like best about PayPal BrainTree?** They are really good to find loosers to use their service **What do you dislike about PayPal BrainTree?** I'm a seller from EU, HUngary, got payments from all over the world. I've closed my EUR bank account, which was accepted by BT. First awful service: they continue accept payments at the payment gateway, transfer the cash, which were returned to them. But - and this is the disgusting part - they don't send a single mail about the refused payments. Later realized I missed the payments, so wrote to the support. Not a joke, talked to at least 5 people, all were incompetent, I just wanted to get money to my HUF account. Why they refused to transfer? They are not sure my HUF bank account could accept EUR transfers. In 2019, this is nonsense. I've asked my bank to send me a certificate my account could accept EUR. They wrote it. BT refused to accept it. So I reopened my original bank account, the EUR one. All details are the same, asked BT to transfer. Their excuse: on my bank statement there is the SWIFT number of my bank, but they need the BIC. Which are the same. Since October of 2018, since more than a half year I want to have my money. Please NEVER USE their "service" **What problems is PayPal BrainTree solving and how is that benefiting you?** They are really good to find excuses ### 9. Very disappointed! No attention to the customer **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about PayPal BrainTree?** one of the most famous services to implement a payment service **What do you dislike about PayPal BrainTree?** We have been their customers for years with two different and very well known web services. Unfortunately when there is a problem their support team and their risk team has some important issues: 1 - very slow 2 - do not help in solving the problem 3 - no customer care Our company will soon move to another provider since we are VERY disappointed about how they treat their customers. **Recommendations to others considering PayPal BrainTree:** Do not use it - very disappointed with their support and risk management team **What problems is PayPal BrainTree solving and how is that benefiting you?** No real benefits compared to similar services - The quality of the platform is ok but the customer service is terrible. ### 10. Worst payment processor **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about PayPal BrainTree?** nothing really. They were recommended to us by our investor, but I wish we went with another payment processor. **What do you dislike about PayPal BrainTree?** Offered us individual pricing and promised it would take our costs down, in fact that increased our costs by 30%. When we reduced the amount of payments processed through them, they deactivated API without warning. We lost thousands of dollars before we could figure out where the bug was coming from. Never use Braintree. **Recommendations to others considering PayPal BrainTree:** choose Stripe **What problems is PayPal BrainTree solving and how is that benefiting you?** tried to process payments ### 11. Quick implementation but awful customer care **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2017 **What do you like best about PayPal BrainTree?** Quick interface & easy implementation, however the lack of professionalism in their customer care and management team overlaps any benefits that the actual platform provides **What do you dislike about PayPal BrainTree?** Ridiculous customer support, awful reporting of transactions. No feedback on important matters such as chargebacks or credit card frauds and awful notification procedures. Actually, I faced 5 chargeback cases, Braintree instantly informed me via email for 2 of those, while for the other 3 they never notified me and held my funds without providing any official reason. When i requested for adidtional information they fowarded me to AIBMS, and AIBMS forwarded me back to Braintree. No professionalism at all **Recommendations to others considering PayPal BrainTree:** I would suggest to stay away from Braintreee as a payment gatway solution. Their software is strong, however they are not ready for Europe yet and the level of professionalism in their management levels is extremely low. Not a partner to trust your funds with **What problems is PayPal BrainTree solving and how is that benefiting you?** The only benefit is their native UI, however compared to the problems they have caused me all their advantages are vanished ### 12. Paypal and Braintree are a mess together **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2017 **What do you like best about PayPal BrainTree?** The easy integration with bigcommerce shopping cart software. **What do you dislike about PayPal BrainTree?** The support at braintree is terrible as they just refer you to paypal, who in turn refer you back to braintree. It is simply a chaotic mess at this company and it is the customer who suffers. **Recommendations to others considering PayPal BrainTree:** Go with another merchant account provider if you can. **What problems is PayPal BrainTree solving and how is that benefiting you?** The biggest problem is the deal between paypal, braintree, and bigcommerce. If you have an ecommerce store hosted by bigcommerce and you have any type of service issue, you are entering a black whole of customer service representatives in which nobody is accountable. I ended up having to just find another merchant account after dealing with this mess. ### 13. Braintree has scammed me and was responsible for a bad partnership between my partner and I **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2016 **What do you like best about PayPal BrainTree?** Their payment gateway was fairly simple, and the customer side support was pretty tolerable. Their head of risk department had shown some decent support until I've brought up extremely serious issues. They all have gone radio silent since then. **What do you dislike about PayPal BrainTree?** Braintree payments has promised the company I was part of to have the merchant account funds released. They have held the funds for over 4-5 months now. Bobby Nickrent at Braintree has managed to manipulate my ex-partner and their whole company has decided to abort contact with me. I have made several unsuccessful attempts to speak with their team, yet every single request has been ignored. Conveniently they have also taken advantage of the situation between myself and my ex-partner. They still hold thousands of dollars as of this very moment, despite the customer's product has already been delivered months ago. Beware working with a company like this. I also have evidence to show that Braintree, and more specifically Bobby Nickrent has been compromising merchant's data, toying with it for his own benefit. Stay away from this company! They have robbed the business I've set up. Total amount : $100k+ Amount held unrightfully : $40k+ Bobby Nickrent from Braintree is notoriously known for shutting down merchant accounts for no valid reasons. He should apply for Guinness records to measure the amount of incompetence he has, but that's just the tip of the iceberg. There's only one thing that can compete with his incompetence - that is his ego-filled personality. Ironically, this merchant-sucking-vampire isn't the brightest candle in the room. His historically shady past has always been overlooked by Braintree's team. I have personally tried to voice my opinion over, to which Braintree decided to not communicate with me anymore. Bobby Nickrent from Braintree Payments is a Scammer. He also violates several Merchant laws, as well as some Federal laws. Take a look at some of the attached screenshots from his personal Facebook profile. I have complained about his Facebook posts to their head of Risk team. Guess what the solution was? They simply decided to not communicate with me anymore. Isn't that comical? Predictably, the Facebook posts have also disappeared now. This proves the point that they have taken a look at my complaint, simply tried to cover their ***, and decided to not communicate with me anymore. Luckily, I have saved a copy of the posts on Archive Web. Below are the links for your reference - https://web.archive.org/web/20160229154824/https://www.facebook.com/BeezusHChrist/posts/10154216835480161 https://web.archive.org/save/_embed/https://www.facebook.com/BeezusHChrist/posts/10154224204980161 https://web.archive.org/web/20160229155055/https://www.facebook.com/BeezusHChrist/posts/10154230906760161 If you're working with Braintree, your data is at a HUGE RISK! Braintree has not taken any action against this, instead decided to cut contact with me. As a merchant, would you like to have your business disclosed to some random blokes on Facebook? That's just the beginning. So if you're thinking to work with Braintree, I suggest you think twice... **Recommendations to others considering PayPal BrainTree:** The fate of your business is determine by who you run into over the phone. While others have been professional, the same can't be attested about a few others. **What problems is PayPal BrainTree solving and how is that benefiting you?** None. ### 14. Terrible right from the start, decided to use Stripe instead. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2015 **What do you like best about PayPal BrainTree?** I liked the idea of being able to accept Paypal as a checkout option, without Paypal Braintree was just another Stripe, but with Paypal they are so restrictive they are impossible to use. **What do you dislike about PayPal BrainTree?** I like others on these reviews have had a terrible time just trying to open an account with them. I am running a marketplace app, basically what Braintree was intially designed for. They called me high risk and said they wouldn't split payments and I would have to do it manually (defeating the whole purpose of using them). Their advertisements are also misleading saying their are no fees until you hit a certain dollar amount. This is untrue; for the marketplace clients, you will pay all fees immediately, but they hide that truth in the faq section. Do yourself a favor and just use Stripe, if your company grows you can negotiate lower rates with them, with paypal/braintree you are stuck at the same rate no matter how big you grow. Braintree will interrogate you and request very personal information like copies of your passport and and drivers license via insecure email, where they could easily/accidentally forward this info to people that shouldn't have it. The whole process takes way too long with Braintree, it's madness! Take my advice, if they are this bad upfront, think about how bad they must be when you are already a customer. Just avoid the madness and use Stripe **Recommendations to others considering PayPal BrainTree:** Use Stripe unless you absolutely have to have Paypal and are willing to pay dearly for it. **What problems is PayPal BrainTree solving and how is that benefiting you?** I am not sure what you mean by this? ### 15. Abysmal customer service and a terrible system for tracking total receipts **Rating:** 0.0/5.0 stars **Reviewed by:** Saul F. | Founder and CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2015 **What do you like best about PayPal BrainTree?** Can be used with non-USA banks is the only reason to use Braintree. **What do you dislike about PayPal BrainTree?** Customer service - we asked to take AmEx, they give us a dead tel no., and then ignore us when we ask for help. **Recommendations to others considering PayPal BrainTree:** Stripe, if you're in the U.S. or anywhere Stripe does business with banks; we'd use Stripe if they did the Czech Republic. **What problems is PayPal BrainTree solving and how is that benefiting you?** receiving payments ### 16. Unless you want to accept Paypal, just use Stripe **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2015 **What do you like best about PayPal BrainTree?** I think the only reason I would use Braintree is if I wanted to accept Paypal payments. Otherwise, everything about Stripe is better (from what I've experienced). **What do you dislike about PayPal BrainTree?** The documentation is not very straightforward. Neither is their user interface. **Recommendations to others considering PayPal BrainTree:** Unless you need to support Paypal, you should probably just use Stripe. **What problems is PayPal BrainTree solving and how is that benefiting you?** Accepting payments. Braintree solved the problem of allowing us to take payments from credit/debit as well as Paypal, but I still prefer Stripe. ## PayPal BrainTree Discussions - [What is Braintree payment method?](https://www.g2.com/discussions/what-is-braintree-payment-method) - 1 comment - [View PayPal BrainTree pricing details and edition comparison](https://www.g2.com/products/paypal-braintree/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A13%3A39+-0500&secure%5Bsession_id%5D=5c77636d-d091-4271-b8b9-547f1963d251&secure%5Btoken%5D=4622ea6fa12adfd51470552c08b694c8a0dcccd2d207b68e6a47947951ca6399&format=llm_user) ## PayPal BrainTree Features **Billing** - Automation - Adjustments **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Dunning** - Collections **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Performance** - Packages - Discounts **Payment Options** - Multi-Currency - Self Service Portal **Security** - POS Verification **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Third-Party Integrations - Accounting Integration **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Customizable Branding - Mobile Access - Tax Calculation - Bank Reconciliation - Transaction History - Contact Database - Credit Card Processing - Customizable Fields - Real-Time Data - Invoice Processing - PCI Compliance - Multiple Payment Options **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing ## Top PayPal BrainTree Alternatives - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (967 reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - 4.4/5.0 (134 reviews) - [FastSpring](https://www.g2.com/products/fastspring/reviews) - 4.5/5.0 (178 reviews)