---
title: Payoneer Reviews
meta_title: 'Payoneer Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 374 reviews by the users' company size, role or industry
  to find out how Payoneer works for a business like yours.
aggregate_rating:
  rating_value: 3.2
  review_count: 374
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Payment
  url: https://www.g2.com/categories/payment
---


# Payoneer Reviews
**Vendor:** Payoneer  
**Category:** [Payment Gateways](https://www.g2.com/categories/payment-gateways)  
**Average Rating:** 3.2/5.0  
**Total Reviews:** 374
## About Payoneer
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.



## Payoneer Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Payoneer, finding quick and secure fund transfers highly convenient. (27 reviews)
- Users find Payoneer’s **easy payment processing** reliable and efficient, appreciating the quick transaction turnaround and low fees. (16 reviews)
- Users appreciate the **reliability of international payments** with quick transfers and local receiving accounts through Payoneer. (15 reviews)
- Users value the **convenient payment processing** from Payoneer, enabling quick global transactions and easy local withdrawals. (13 reviews)
- Users appreciate the **payment ease** of Payoneer, enjoying fast, secure, and convenient international transactions. (10 reviews)
- Users value the **reliability** of Payoneer for seamless international payments and quick access to funds. (10 reviews)
- Users value the **speedy transactions** of Payoneer, making international payments quick and effortless for their businesses. (10 reviews)
- Users appreciate the **convenience** of Payoneer for seamless international transactions and easy access to funds at ATMs. (9 reviews)
- Transactions (9 reviews)
- Intuitive (8 reviews)

**What users dislike:**

- Users are frustrated with the **high fees** associated with Payoneer, making transactions costly and inconvenient. (20 reviews)
- Users face significant challenges with **poor customer support** , experiencing delays, contradictions, and a lack of accountability. (20 reviews)
- Users criticize the **excessive fees** associated with Payoneer, finding them unreasonably high for transactions. (18 reviews)
- Users often face **high payment fees** and account closure issues, leading to frustration with Payoneer's service. (14 reviews)
- Users experience frequent **account blocking** issues and frustratingly poor support, leading to unresolved problems and wasted time. (10 reviews)
- Expensive (8 reviews)
- Delays (6 reviews)
- Funds Holding (6 reviews)
- Users express frustration over **payment delays** , with accounts being closed unexpectedly, making fund access incredibly difficult. (6 reviews)
- Slow Verification (6 reviews)

## Payoneer Reviews
  ### 1. Worst service of its kind.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Sho N. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 20, 2026

**What do you like best about Payoneer?**

Nothing. Really, absolutely nothing. Not a damn thing.

**What do you dislike about Payoneer?**

These guys make it so hard for people to enable their accounts just so that they can receive the money owed through them.
This account is forced on people by ebay, and they essentially hold your money hostage unless they complete stupid tasks.
Not even my banks have ever been this annoying.
I provided everything they asked for so I can withdraw MY money, and they still ask for more.
I gave them a picture with a VERY CLEARLY visible date, and yet they tell me that it's not readable.
The entire system is EXTREMELY frustrating and I can't stress that enough.
Never have I seen a system designed to frustrate the hell out of their customers.
Not paypal, not Wise, not any bank I've ever dealt with in my life, just this one, payoneer.
It's no wonder the only way they're getting any customers is by forcing the "service" down the throat of ebay users. Because otherwise they wouldn't get a damn soul.
Reference: 260720-000706

**What problems is Payoneer solving and how is that benefiting you?**

None.

  ### 2. Account Restricted, Funds Withheld, and Support That Ghosts You

**Rating:** 0.0/5.0 stars

**Reviewed by:** Deborah Vanessa R. | Customer Success Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2026

**What do you like best about Payoneer?**

Before my account was restricted, Payoneer's multi-currency receiving accounts were genuinely useful. I've been a Payoneer customer for over 10 years and unfortunately, that trust has been completely broken by how they have handled my account.

**What do you dislike about Payoneer?**

I submitted a country change request on April 9th, providing all required documentation including my passport and an electricity bill. Over a month later, I have received zero response and zero acknowledgement from Payoneer.

Instead of processing my request, Payoneer waited until I received a payment into my account, then restricted it. I cannot access my own money. There was no warning, no explanation, and no communication whatsoever.

Payoneer advertises 24/7 customer support. This is false advertising. When I urgently tried to contact them, support was showing as closed. There is no way to reach a real person when you need help most.

As a direct result of this, I am at risk of missing rent and utility payments. I have been forced to involve legal counsel and have formally notified Payoneer that I am filing with consumer protection authorities.

**What problems is Payoneer solving and how is that benefiting you?**

None. Payoneer has created serious financial and legal problems for me by withholding access to my own funds without cause or communication.

If you are a freelancer or business owner considering Payoneer, please be very careful. Your money may not be as accessible as they lead you to believe.

  ### 3. Non-existent support, and dangerously fraud company vibes

**Rating:** 0.0/5.0 stars

**Reviewed by:** Vahan Y. | Customer Support Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Payoneer?**

Nothing positive at the moment. The negative experience has been overwhelming, and the main downside is their support team, which has gone completely silent for two months without providing any resolution. When I tried leaving comments on their LinkedIn page to get visibility and help, they repeatedly deleted my comments while keeping other people’s comments. That comes across as selective treatment and, to me, suggests racism on top of already incompetent support.

**What do you dislike about Payoneer?**

The biggest red flag for me, and the deal breaker, is how inactive their support team is. They request documents, I provide them, they say everything will be reviewed, and then poof: they’re gone. No replies, complete silence, even after several follow-up requests for updates over the course of weeks. What am I supposed to think about a company that has my personal documents but won’t respond to my messages, and that also deletes my LinkedIn comments on their page when I ask for an update? At this point, it genuinely feels like a spam company.

**What problems is Payoneer solving and how is that benefiting you?**

At this point, they’re only causing issues and not providing any benefits, since my request still hasn’t been resolved after more than two months.

  ### 4. Extremely Frustrating Verification Process – Lost Time and Money

**Rating:** 0.0/5.0 stars

**Reviewed by:** Djordje S. | Information Technology System Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Payoneer?**

The only positive aspect of my experience with Payoneer was one customer support agent who helped me resolve a minor issue. The agent was professional, responsive, and genuinely tried to assist me, which I appreciated. Unfortunately, this was the only good part of my overall experience with the platform.

**What do you dislike about Payoneer?**

My experience with Payoneer was extremely frustrating and disappointing, primarily due to their verification process. I spent a significant amount of time and effort trying to provide the required documentation, yet my documents were repeatedly rejected without any clear or reasonable explanation.

One of the biggest issues was that Payoneer did not accept an official document issued by my bank. The document clearly confirmed that I have an account at the bank and included all necessary details such as my full name, account number, issue date, bank logo, and other relevant information. It fully met the requirements typically requested for verification, yet it was still rejected. I find this very difficult to understand, especially considering that such documents are standard and widely accepted.

Because of these repeated rejections, I had to leave work five separate times and even use my vacation days just to try to obtain alternative documents that might be accepted. This caused me to lose both time and money. Some of the requested requirements appear to be unrealistic or very difficult to fulfill in Bosnia and Herzegovina, which makes the platform unnecessarily complicated for users from certain countries.

In addition, the AI chatbot support is very poor and was not helpful at all during this process. It provided generic responses that did not address my specific situation, which only increased the frustration and wasted even more of my time. Getting meaningful assistance through the chatbot was nearly impossible.

Overall, the verification process felt overly complicated, inconsistent, and not adapted to real-world situations in different countries. Due to these issues, I decided to stop using the platform entirely.

**What problems is Payoneer solving and how is that benefiting you?**

In my case, Payoneer did not solve any problems or provide any real benefit. I initially intended to use the platform to receive international payments and simplify financial transactions, but I was unable to even complete the verification process due to repeated document rejections.

Instead of helping me manage payments more efficiently, the platform created additional complications, wasted my time, and caused unnecessary stress. Because of these issues, I was not able to use Payoneer’s services at all, so I did not experience any of the benefits the platform is supposed to provide.

  ### 5. Terrible service, no ownership, and massive refund delays

**Rating:** 0.0/5.0 stars

**Reviewed by:** Yannick A. | Product Designer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about Payoneer?**

I would not recommend Payoneer to anyone. I have 0 aspects I like about Payoneer

**What do you dislike about Payoneer?**

I have six open support cases for the same unresolved issues, showing a complete lack of ownership and internal coordination.

A payment made on 9 February is still pending a refund, and support supervisors are now stating it may take up to a further 24 business days.

I was instructed to create a new account due to my original account being created via Fiverr — only to discover the same restrictions still apply.

I cannot fund my account or send business payments unless I reach a $500 threshold, which defeats the purpose of using a payment platform.

My Dutch business bank account is incorrectly classified as a personal account, causing bank transfers to be rejected.

Support response times are slow, inconsistent, and require me to repeatedly explain the same issue from scratch.

I’ve had to spend money on international phone calls for follow-ups that lead nowhere and produce no resolution.

Overall, the support experience is fragmented, contradictory, and unaccountable.

**What problems is Payoneer solving and how is that benefiting you?**

In my case, none.

Payoneer has not provided a usable way to fund my account, send business payments, or resolve basic account configuration issues. Instead of enabling my business operations, the platform has caused delays, additional costs, and unnecessary administrative burden.

I cannot recommend Payoneer for business use.

  ### 6. Outdated System, Awful EOR Experience

**Rating:** 0.5/5.0 stars

**Reviewed by:** Nicholas S. | Manager, Channel Sales Strategy and Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Payoneer?**

Nothing

**What do you dislike about Payoneer?**

I had an awful experience using Payoneer as it was supposed to be our trusted advisor and employer of record in Spain. Everything was manual, which was frustrating. I currently use Deel for other EORs, and it is far better than this horrible tool. The onboarding process was too slow, and offboarding was terrible because they never responded to us. It feels like Payoneer is stuck in the past, relying on emails for everything.

**What problems is Payoneer solving and how is that benefiting you?**

Everything with Payoneer was manual. It took too long to onboard employees, and they never responded for offboarding. I find Deel is much better.

  ### 7. Frustrating Experience with Payoneer Support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Syed K.

**Reviewed Date:** December 05, 2025

**What do you like best about Payoneer?**

Nothing they are just useless

**What do you dislike about Payoneer?**

I have been a Payoneer customer since 2022 (Customer ID: 92519305). On October 19th 2025, Amazon sent me a payout of £387.93. Because my Payoneer account was closed a month earlier, the payment was rejected and supposedly “returned to Amazon”. Since then it’s been a nightmare: Payoneer says “we successfully returned the money to Amazon” (they even gave me chat reference 251012-002764). Amazon says “we never received anything back, the money is still with Payoneer/Deutsche Bank”. 50+ days, dozens of emails, screenshots shared, and still the £387.93 is in limbo. Both companies keep blaming each other and giving copy-paste replies. No escalation works, no one provides proof of transfer. This is not “a processing delay” – this is complete incompetence and zero accountability. I now have to waste more time complaining to FCA and Financial Ombudsman. Payoneer used to be reliable, but right now their customer service is useless when something actually goes wrong. Avoid if you can’t afford to lose money in their system forever.

**What problems is Payoneer solving and how is that benefiting you?**

They have not solved any of my problem

  ### 8. Frustrating ongoing customer "help"

**Rating:** 0.0/5.0 stars

**Reviewed by:** Teacher John Jay R. | Contract teaching for ESL or Accent improvement, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 19, 2025

**What do you like best about Payoneer?**

I did like the ease of transfering my income to another account.

**What do you dislike about Payoneer?**

I am a freelance teacher who tutors in China for ESL and accent reduction. I only do this a little bit, because I'm retired. I've been getting paid by one company through Payoneer since 2021 but now Payoneer is requiring me to have a website, a contract proof of service, and other items. They refuse to be of assistance in my case, but must have their pound of flesh. Now they are requiring a signed contract copy. What??? I've never had a more frustrating time with a company like this before. I only work a few hours a week, but have spent hours trying to jump through their hoops. Even calling them yielded no help.

**What problems is Payoneer solving and how is that benefiting you?**

It's not solving any now.  It was making it easier for a company I freelance teach for, but not for me.  And now, they've made it entirely impossible.

  ### 9. The worst platform ever, completely unreliable.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Hatem D. | ClickTN, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2026

**What do you like best about Payoneer?**

There's nothing good about this platform except for the variety of bank accounts.

**What do you dislike about Payoneer?**

ك Everything is bad. First, they close accounts even without using them. The fees are extremely high. The customer service is the worst ever. The financial transactions are poor, and the terms and conditions are impossible to meet.

**What problems is Payoneer solving and how is that benefiting you?**

Payment reception service from some platforms that do not support Payoneer

  ### 10. Secure platform, but commissions and fees are too high

**Rating:** 0.5/5.0 stars

**Reviewed by:** Aracellys G. | Medical assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Payoneer?**

It is a secure platform to receive money.

**What do you dislike about Payoneer?**

I think it's wrong that you have to pay 1% to receive money, and also the interest rate for making transfers to local banks is too high.

**What problems is Payoneer solving and how is that benefiting you?**

It allows me to receive payments from abroad in Nicaragua, which is very useful to me.

  ### 11. WARNING: 2+ Months of Frozen Funds, Contradictions, and Useless Support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Boghos B. | Graphic Desinger, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 15, 2025

**What do you like best about Payoneer?**

For the first few years of my 4-year history with them, Payoneer was a simple and reliable way to receive international payments. When it works, it's straightforward

**What do you dislike about Payoneer?**

If you are a freelancer or business, read this before trusting Payoneer with your money. I have been a customer for 4 years, and my experience over the last two months has been a complete nightmare.

Their "review" process is a major security risk. Instead of protecting the user, it allows them to lock you out of your own funds for months without reason or resolution. My money feels less secure with them than anywhere else

**What problems is Payoneer solving and how is that benefiting you?**

Payoneer is supposed to solve the problem of receiving payments from international clients and marketplaces, which is critical for my business. However, it is currently not solving any problems; it is CREATING them by freezing my account and holding my funds for months. The only "benefit" has been learning a hard lesson about the risks of using a service with zero accountability.

  ### 12. Only useful for receiving money, takes days to send money.

**Rating:** 0.5/5.0 stars

**Reviewed by:** Olffer A. | Representante , Consulting, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 29, 2025

**What do you like best about Payoneer?**

Receive money in an international account.

**What do you dislike about Payoneer?**

They prefer AI over human support. Money transfers to your suppliers take an eternity. When you send money, it takes too long.

**What problems is Payoneer solving and how is that benefiting you?**

Receive money, but when I send payments they take so long that my suppliers and clients think I'm not going to pay them.

  ### 13. Tough Setup, Poor Support, Needs Improvement

**Rating:** 0.5/5.0 stars

**Reviewed by:** Hamid R. | Growth Executive

**Reviewed Date:** December 30, 2025

**What do you like best about Payoneer?**

I like Payoneer for the ability to receive payments in USD via freelancing platforms. I also appreciate the ability to have several accounts.

**What do you dislike about Payoneer?**

I dislike the poor customer service and the century-old verification systems. SMS verification codes often don't get received, and there have been issues with wrongfully terminating customer accounts. The initial setup was very difficult.

**What problems is Payoneer solving and how is that benefiting you?**

I use Payoneer for receiving payments in USD via freelancing platforms. I like the ability to have several accounts.

  ### 14. Payoneer Shut Down My Account Without Warning – Lost My Business, Funds Held, Zero Support

**Rating:** 0.0/5.0 stars

**Reviewed by:** M Asad S. | Search Engine Optimization Guest Post Specialist Link Building , Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2025

**What do you like best about Payoneer?**

Honestly, nothing. There is nothing positive I can share about my experience with Payoneer. I trusted them to handle my payments as a freelancer, but what I got was stress and losses.

**What do you dislike about Payoneer?**

Between May and August 2024, Payoneer disabled my account with no warning, no explanation, and no chance to fix anything. I woke up one day locked out of my funds and invoices. Because of this, my clients couldn’t pay me, deals fell apart, and my reputation suffered because I looked unprofessional.

They still hold about $15 of my money. First they claimed they returned it, then they changed their story and kept it. Whenever I ask for real help, I get robotic replies that solve nothing. I have provided everything they requested — my ID, payment history, full business details — and they still ignore me. There is no real human support, just empty replies.

This has cost me time, money, and trust. I had to explain to clients why payments failed. Some stopped working with me completely. The stress is not worth it.

What problems are you solving with the product? What benefits have you realized? None. Payoneer created more problems than it ever solved. I lost income, clients, and peace of mind. There were no benefits at all.

Recommendations to others considering the product: If you are a freelancer or small business owner, think very carefully before you trust Payoneer with your money. They can close your account without notice, hold your funds without reason, and offer no real help when you need it most. Look for alternatives with real support and clear policies. Protect your money and your business — do not rely on Payoneer.

**What problems is Payoneer solving and how is that benefiting you?**

None. Payoneer has not solved any problems for me. Instead, they created new problems that damaged my business, cost me money, and caused stress. There were no benefits — only losses and disappointment. From my experience, they feel more like a scam than a solution.

  ### 15. Payoneer is Unreliable No Transparency, No Accountability

**Rating:** 0.0/5.0 stars

**Reviewed by:** Mohammad Kashif N. | UI/UX Developer, Design, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 15, 2025

**What do you like best about Payoneer?**

| used to appreciate Payoneer's ease of receiving international payments and their wide acceptance on freelance platforms. However, all of that is meaningless if they can suddenly block accounts without warning, refuse to provide reasons, and hold funds without accountability. 
A financial service should prioritize trust and transparency, but Payoneer has failed in both. After 14 years of loyal usage, my account was blocked for an unspecified "security violation,; and they refuse to explain why. This raises serious concerns about their reliability and data security.

**What do you dislike about Payoneer?**

Lack of Transparency, Unjustified Account Blocks, and Poor Customer Support. 
Payoneer suddenly blocked my account after 14 years of consistent usage without any warning or valid explanation. Their support team keeps giving generic, copy-paste responses saying that their 'security team detecteda violation,' yet they refuse to disclose what that violation is. 
This raises serious concerns about trust and reliability. If a financial service can arbitrarily freeze funds, refuse to provide reasons, and ignore customer concerns, how can anyone trust them?
This raises serious concerns about trust and reliability. If a financial service can arbitrarily freeze funds, refuse to provide reasons, and ignore customer concerns, how can anyone trust them?
Additionally, I have submitted confidential legal documents over the years (national lD, business registration, tax details, etc.), yet Payoneer has not clarified whether my data will be deleted or misused. Their handling of customer accounts and data security is deeply concerning.
No business or freelancer should have to operate under such uncertainty. If Payoneer can do this to a verified, long-term user, they can do it to anyone.

**What problems is Payoneer solving and how is that benefiting you?**

Payoneer was once a useful platform for receiving international payments from freelance marketplaces like Upwork, Freelancer, and 99designs. It provided an alternative to traditional banking and helped freelancers and businesses manage cross-border transactions. 
However, none of that matters if Payoneer can suddenly block an account without warning, refuse to explain why, and hold funds indefinitely. Instead of solving financial challenges, they are now creating uncertainty, stress, and financial risk for their users. 
How does a payment provider benefit anyone if they can cut off access to funds without any explanation? A service that lacks transparency and accountability is not a solution-it's a liabilitv

  ### 16. Payoneer Canceled My Transaction Without Review – $65,000 in Limbo!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Kenny K. | Principal, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 26, 2025

**What do you like best about Payoneer?**

The only decent thing about Payoneer is their interface—it’s clean and easy to navigate. But what’s the point of a nice-looking platform when the backend is absolute garbage?

**What do you dislike about Payoneer?**

Payoneer is a scam. They canceled an incoming transaction without even reviewing the invoice, yet they can’t provide proof that the funds were refunded. I asked them to send the money back to my client, and they refuse to show any evidence that the refund was processed.

Now, over $65,000 is stuck in limbo after just four days of use. Meanwhile, I see countless other people complaining that Payoneer stole their funds too. They claim refunds take "7 to 10 business days" for a process that should take ONE day max with any normal bank. But after the waiting period, they just send a nonsense letter saying they’re still holding onto the money—or come up with some wild excuse.

I’ve used various banks and payment processors, but Payoneer is by far the most incompetent. They block accounts out of nowhere for "reviews," then demand endless documents. You send them what they ask for, and they come back with even more pointless requests.

For example, they asked for:

A screenshot from my client’s interface on the date they made the transfer—who even asks for that?
Invoices and contracts, which I provided, and they still declined the transaction.
All this after already approving my KYC. And to make it worse, they keep sending the same compliance questionnaire over and over, even after it’s been completed and successfully reviewed.

This isn’t a payment processor—it’s a money trap. Avoid Payoneer unless you want to fight for your own funds while they stall and make excuses.

**What problems is Payoneer solving and how is that benefiting you?**

It’s supposed to help businesses receive and send international payments efficiently, but in reality, it holds funds without reason, delays refunds, and puts users through endless compliance loops. Instead of benefiting me, it has locked up my money, wasted my time, and made business transactions a nightmare.

So the only thing Payoneer has done for me is teach me a lesson—never trust them with my money again.

  ### 17. Bad experience with payoneer

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about Payoneer?**

I think it has a good UI and it is not difficult to use.

**What do you dislike about Payoneer?**

They never approved me. I was never notified of the reason I could not be offered service by them, although my credit score is perfect and never had any issue with a financial service provider. They never told me any reason and never suggested a way to fix it if the issue was something that I made. I do understand that you need to be careful of who your customers are, but I was just using it to be paid by the company I work for. I also submitted valid documentation, but they still refused to offer me the service, which have never happened to me.

**What problems is Payoneer solving and how is that benefiting you?**

receiving money from the company I work for

  ### 18. A support agent gave me a fake hope

**Rating:** 0.0/5.0 stars

**Reviewed by:** Mohamed Y. | Language Data and Quality Reviewer, Translation and Localization, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2025

**What do you like best about Payoneer?**

I don't like anything when it comes to lying to customers

**What do you dislike about Payoneer?**

I've been begging the customer agents for months to help me through an issue with TikTok where I was linking before my payoneer account as a payment method within tiktok and when payoneer updated their terms about social media accounts I immediately removed the payment method but it wasn't reflected and it caused me a downgrade of my account and when an agent gave me a slight hope to get that payee ID removed after a week turns out he was lying and got confronted by another agent telling me that they can't do it

**What problems is Payoneer solving and how is that benefiting you?**

please skip me those questions

  ### 19. SCAM

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2025

**What do you like best about Payoneer?**

Easy to open account. also easy to get ripped off.

**What do you dislike about Payoneer?**

BIG NO. total SCAM and really stupid system to use. Hidden fees, hard to withdrow your money, easy block, fast to lose your money on the account for literally any reason. I have no idea how this company still operates freely and openly.

**What problems is Payoneer solving and how is that benefiting you?**

It's not solving anything it's adding problems and now I lost my money. SCAMMERS.

  ### 20. Big Mistake!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Jitesh K. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2025

**What do you like best about Payoneer?**

Absolutely nothing is good. It used to be a reliable provider few years ago but now they are just not interested in any business i think.

**What do you dislike about Payoneer?**

Impossible to get any customer support after 5 days of sending support emails. Always receive automated emails. When I call they hang up saying go to the website. I cannot believe a payment company handling money is doing this. Never using them again. Big mistake!

**What problems is Payoneer solving and how is that benefiting you?**

they used to solve the problem of receiving payments but now they don't.

  ### 21. Payoneer stole my money

**Rating:** 0.0/5.0 stars

**Reviewed by:** Maksym B. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 16, 2024

**What do you like best about Payoneer?**

Considering the situation where they steal money from customers there are no pros in using this service

**What do you dislike about Payoneer?**

My balance was disabled with over $34,000 on it. I did not get any reason or deadline for the return of my funds from customer support.

I also did not violate any laws or rules and conducted my business activity following all necessary procedures and rules. Nevertheless, Payoneer blocked me, basically took my funds and refuses to tell me when they will return my money or what I should provide to speed up the process.

Payoneer is the worst, most stressful experience I have ever had, and I sincerely hope that the SEC will prosecute this fraudulent company. Maybe they will learn a lesson and stop committing fraud and illegal activities against their customers.

**What problems is Payoneer solving and how is that benefiting you?**

None, they stole my $34 000 and refused to give them back

  ### 22. Extremely Frustrating Experience with Payoneer

**Rating:** 0.0/5.0 stars

**Reviewed by:** Mary P. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2024

**What do you like best about Payoneer?**

There is nothing positive to say about Payoneer.

**What do you dislike about Payoneer?**

I feel compelled to share my very frustrating experience with Payoneer. As a new Walmart reseller, I had to wait six long months to receive my first payment, which was wired directly to my Payoneer account. However, when I finally attempted to withdraw my funds, Payoneer unexpectedly closed my account without any explanation.

Their customer support is limited to chat and email, making it nearly impossible to get timely assistance. I submitted all the required documents, yet I still have not received any clarity on why my account was closed or how to access my funds.

I worked incredibly hard to earn that money, and after waiting so long to be paid by Walmart, I found myself in a tough spot, owing money to my suppliers and credit card companies. When I reached out to Payoneer for help and guidance on withdrawing the funds from my closed account, I received no assistance whatsoever.

What kind of company operates like this? It feels like they don’t care about their customers at all. How can they close my account while still holding my funds? After enduring such a long wait to get paid by Walmart, Payoneer is now making it nearly impossible for me to access the money that is rightfully mine. 

This experience has been incredibly frustrating and disappointing. I am now in a difficult position, needing to withdraw this money to pay my suppliers. Payoneer's lack of communication and support is unjust and unacceptable. I would not recommend Payoneer to anyone needing reliable access to their funds.

**What problems is Payoneer solving and how is that benefiting you?**

Payoneer's lack of communication and support is unjust and unacceptable. I would not recommend Payoneer to anyone in need of reliable access to their funds

  ### 23. Doesn't provide its advertised services

**Rating:** 0.0/5.0 stars

**Reviewed by:** Rakesh M. | Director Of Photography, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2021

**What do you like best about Payoneer?**

So far, I haven't found any up sides to Payoneer.

**What do you dislike about Payoneer?**

I am trying to get a payment through Payoneer, and so far the experience has been terrible.  I tried to withdraw to my bank, and discovered that the withdrawal was to an old account that has been closed. With competent payment processors, that transaction would have failed and rolled back immediately. Payoneer however thinks that the transfer succeeeded and wants me to wait for two full weeks to get my paycheck.
I end up with customer service reps who don't seem to understand the difference between a bank and a bank account, or that a tansfer to an account that does not exist can't work, yet they tell me to ask my bank to reject the transfer... which my bank has not of course seen, since the account is not valid.
The customer service is poorly trained and Payoneer clearly does not care about its customers.

**What problems is Payoneer solving and how is that benefiting you?**

Payoneeer is creating more problems than it's solving. I'm not able to get problems resolved in a timely manner, and Payoneer ends up wasting a lot of my time while trying to get the issue resolved.

  ### 24. They are holding my money without any feedback for a month now.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Dan R. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 30, 2024

**What do you like best about Payoneer?**

I was able to pay for my subscriptions and employees.

**What do you dislike about Payoneer?**

They are holding my money without any feedback for a month now. I cannot withdraw or transfer money. Looks to me its like a scam. They hold money from clients without telling them whats going on. It doesnt matter how much it effect their business. 

No point of the customer support because they dont know whats happening internally. They will just say some scripted messages everytime. If you are running a business i wouldnt recommand this platform at this point. Im not able to withdraw money. I do not want to add bad reviews like this but they made do this with bad customer support and stealing my money. To check a account it doesnt take a month. If you are running a business do  not use this.

**What problems is Payoneer solving and how is that benefiting you?**

nothing

  ### 25. Update: Got hacked? Take the loss. Easier and cheaper than getting support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Britt M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2023

**What do you like best about Payoneer?**

They offer a card. A card you can use online and in shops. IF they allow you to have your card that you pay for of course. That's a big IF...

**What do you dislike about Payoneer?**

1. Somebody got unauthorized access to my account. My worst mistake was to report that it was hacked. It didn't help me. It made my situation worse.

2. Payoneer's support (many different persons contacted me) worked diligently and went through a lot of trouble into putting up roadblocks for me.

3. A Payoneer supporter went as far as to research the validation of Israeli ID cards. But their research aren't up to date. The Israeli government extended the validation period to August 25, 2024: (Payoneer got the address to the Israeli government site, the page about renew your id 2022 with proof)

This is what Google translation says:

A bit about the law:
pay attention! In accordance with the amendment of the regulations of the population registry, the validity of the old identity card was extended for two additional years as detailed below:
identity cards issued before 8/26/2012 whose validity was supposed to expire on 08/25/2022, the new and current validity until 08/25/2024.

4. This is what has happened and what I've done so far:

* Somebody got unauthorized access to my account and instantly moved $480 to his own Payoneer account with the email address: (removed but sent several times to Payoneer) transaction ID 603911587 paying invoice 5726346 that I have never approved nor received.

* I received Payoneer's email about the illegal transaction with a link to use immediately if I hadn't authorized it. I clicked the link which led me to Payoneer's maze page with several types of support. It took me around 10 minutes to find the right place... and that just gave me a phone number to call in the US.

* I don't live in the US. I can only use my phone in Israel. So I spent another 10 minutes figuring out how to charge Skype so I could call long-distance to the US from Israel.

* The supporter I talked to would create a ticket.

* Got email from a Payoneer supporter. Got told to use another email address and reply to the questions I would receive.

* I replied to those questions which were to:
- Give my first and last name
- Give my date of birth
- Take a picture of myself holding up that day's date (November 16, 7 days after the thief
got access to my account - which is how "fast" Payoneer's support worked).
- A copy of a valid government issued ID

* No reply from Payoneer. I wrote and asked for an update and wrote on LinkedIn, too.

* Then I was asked one week later to provide a government issued ID. Which I'd already done November 16, back in 2012 when I got my Payoneer account and again in 2018 and 2022.

* I had to send another government issued ID, I was told. I replied that I didn't have any other. I don't have a car and I don't travel. Thus my driver's license is old and in my maiden name. Still valid, though. And I don't have a passport since I have no need for it.

* After several emails from Payoneer asking me for another Government issued ID, which I've already said several times I didn't have, came the email from yet another supporter, around 2:30 am my time.

* This latest email showed proof of no compassion but lots of energy putting into making things hard for me. The supporter claimed falsely that my ID was no longer valid, which is not true.

5. Result: I don't have access to my account. I have lost $480 and also the around 4 EUR and around $2.50 USD. Plus a pending payment hasn't been accepted since November 15, and I'm expecting more money coming from Amazon in five days or less.

Do yourself a favor. Take out your money from Payoneer. Give them to charity. At least someone worthy will get it.

UPDATE January 16, 2024

The thief (another Payoneer account) stole my money November 9, 2023.

My cards were blocked by Payoneer the same day. I spent hours arguing with them before they finally accepted MY ID card, because I had to prove my identity (because obviously a random person would complain about a theft from my account, right?).

So since November 9, 2023:

1. I've lost $480.00
2. I've lost my two debit cards
3. I've lost the payments that KDP and other tried to send me.

As for updates from Payoneer? Crickets.

They are "investigating" they tell me and thank me for my patience.

I guess their investigation team must be very busy. I've heard from many other Payoneer customers with a similar story to mine. Some had many thousands of dollars stolen from their account. Others a few hundred like me.

I feel like Payoneer is doing nothing and just stalling. Waiting for me and the other victims to give up.

Date of experience: November 09, 2023


EARLIER REVIEW

I've had my Payoneer account since 2012. I've several times provided them with the papers they asked for regularly to "proove" that I hadn't suddenly turned into someone else.

March 3, 2023, they asked me again. This time only for my ID. I didn't have time straight away but provided it March 20.

Since then, crickets. I assumed everything was in order.

But no.

Yesterday, I got an email saying that my account was limited.

Limited meant that they have blocked all my cards and I have no access to the around $300 I had on one of them.

I checked status and found first "No open requirements" under papers and under History, I saw that my papers from March 20 were still "Under review."

So they do nothing for 14 days, then limit my account and block my fonds.

The only reason why I give them two stars instead of one is that when they work, they are okay.

But don't trust them enough to keep money on your card ever.

I knew that others have had problems with them. My son... they gave him an account but when the first money arrived (which is kind of the purpose of having an account) they blocked them.

My friend Lee wanted a business account. First it took her forever to be allowed to get one. Then when she had it, they told her that they didn't like her kind of business (making courses) and blocked her account.

So I should have been warned. I'm the only one to blame for letting them keep my money and not transferring them away immediately.

Hopefully, my review will help others see the risk.

UPDATE:

Payoneer, thank you for your reply.

Maybe you need better employees, then. The document I provided you with March 20 is STILL "under review" now 18 days later. And my cards are still blocked.

This is horrible service.

UDPDATE 2:

Taking this down to 1 star if I can. This is getting worse.

Now, somebody has viewed the copy of my ID card and they ask me for more papers, among those Proof of name change

What the...???

I have not changed my name.

Can you make this more crazy in any way?

UPDATE 3:

Today is April 18. Tomorrow, it's been 30 days since I provided the papers Payoneer asked for. The same paper they have previously approved, because it's my proof of ID.

They rejected it for "change of name" - which I haven't done.

I provided the new proof they asked for April 7. It's still under review now 11 days later.

I want MY money! Now!

I wanted to add an image but couldn't post a link.

In case you want to see proof, then type a dot cl dot ly slash Blubz84X

UPDATE 4:

I've experienced bad service and moronic employees before. But Payoneer takes this to a whole new level.

All you bad service people out there? Oh my goodness. You're amateurs compared to the staff at Payoneer.

Latest update: One of my documents weren't accepted because "it was unreable."

They told me so in an email with a button that claims it leads to their verification center. It doesn't. And there are no visible links to said verification center from inside Payoneer's dashboard.

After messing around for a long time, I found a bookmark in my browser. Good. So yes, there it was, the culprit. Rejected.

But no requested documents.

No way to give them a new document and MY money are still blocked. I can't even see how much I have on MY cards.

This has been going on now for a month. And there is no end in sight.

I'm going to share this review on other sites as well, and I've already shared on Facebook. Maybe I should make a YouTube video also.

**What problems is Payoneer solving and how is that benefiting you?**

Payoneer doesn't solve problems. They create them. And then they "investigate" for months without updating you.

They saved me from receiving checks which would be great if I could use my money.

  ### 26. MY PAYONEER'S ACCOUNT WAS HACKED... TWICE! PAYONEER IS IGNORING ME.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Hamza Z. | Head coach & Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 27, 2023

**What do you like best about Payoneer?**

Not much to be honest. I was using it to receive royalties from Amazon KPD. I'm a self-published author and hackers took the last 3 years of my royalties.

**What do you dislike about Payoneer?**

Payoneer authorised a hacker's transaction without verifying with me. TWICE.
They did not send me OTP / Verification codes, just allowed these transactions with some hackers. They also did not notify me of anything. I have to find out myself. The second transaction was still in progress when I called their support but the lady said that she will be sending an email to cancel that transaction. Nothing happened of course, that second transaction still occured. 

They now have changed my login details and apparently "forgot" to tell me what my new logins are... After being ignored by their customer support, I left a review and amazingly they reached out to me... When they did, they said that "an investigation was under progress to find out what happened" and that I should hear back from them within 2 days. IT'S BEEN 3 MONTHS!!!

So now they kicked me out of my account, completely ignoring my case.

Dear Payoneer, if I paid you fees for all these years, it's for you to at least make sure my funds were safe. The responsibility is yours, please refund my money and stoop acting like crooks and bullies... I will NEVER trust you again of course, as I've seen first hand your level of security and how you handle a mistake. DISGUSTING BEHAVIOR.

**What problems is Payoneer solving and how is that benefiting you?**

Was just able to receive payment from Amazon KDP. Otherwise no use.

  ### 27. Bad Customer Support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Amit S. | Senior Software Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 05, 2024

**What do you like best about Payoneer?**

Low fees,
quick transfers to lcoal account

**What do you dislike about Payoneer?**

bad customer support.
it works until it doesn't.

supports replies in vague sentences.

**What problems is Payoneer solving and how is that benefiting you?**

receiving internaltional payments.

  ### 28. Payoneer kept my money hostage & charged 30$ fee for nothing

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 02, 2023

**What do you like best about Payoneer?**

They processed my verification documents even though they were not  in English.
Support helped me resolve the issue.

**What do you dislike about Payoneer?**

TLDR: Payoneer kept my money hostage & charged 30$ fee for nothing. Support did help but it was hard to find.

I sold an item on ebay and after all the fees I received $49 to my payoneer account (which was the only payout option available). When trying to withdraw the funds I found out that the minimum withdrawal amount in payoneer is $50. That wouldn't be an issue if there was a convenient way to top up my balance, but apparently the only way to do that is to ask a friend with a payoneer account, which I of course didn't have. 4 days later payoneer charged me a fee for their service which was a whopping $30. To sum up, I was gonna get $50 for an item sold, but ended up with only $18 in my account.

In the end, customer support did help me get the remainder of the money, but it was hard to find the contact us page. Ultimately, obscure interface cost me $30.

The bottom line:
- payoneer took my $30 that I was relying on
- I lost hours trying to figure out their obscure system
- they caused me a massive headache

**What problems is Payoneer solving and how is that benefiting you?**

I was selling an item on ebay and payoneer was the only available way to get paid. The reasons from the deopdown above don't apply here, so I selected the first one I saw.

  ### 29. Awful service. Don't recommend to anybody. We are planning move out to another bank from next month.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Nikita B. | Founder / Full-Stack Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 14, 2023

**What do you like best about Payoneer?**

We have been working with them for a few years, we were using it for micro transactions. Only one thing that wohow works pretty good is how fast their support service answers

**What do you dislike about Payoneer?**

Awful service. Don't recommend to anybody. We are planning move out to another bank from next month. 

We made a remittance on 24 of August. Bank requested documents from us  to review a transaction on 29th of August. We provided all documents on 30th of August. Now is 14th of September, transaction is still under review. In August support answered that review migh take a week, then 2 weeks. Now support answers, that review process might take up to a month!!! Transaction sum is $8000, Payoneer took $160 for transaction. Our contraсtor put on hold providing services a week ago and now we could loose our client, who can't wait more. 

Payoneer support said that  they can't even charge back sum to us, so they just froze it on their balance. In case if transaction will get to back to our balance -  they don't get back the fee to the  client as well. It's a fantastic!

Customer ID: 51882254
Transaction ID: 574760447

**What problems is Payoneer solving and how is that benefiting you?**

They make paymem transactions for us, but in bad manner

  ### 30. Stay away from this app

**Rating:** 0.5/5.0 stars

**Reviewed by:** Angel B. | Customer Support Supervisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2023

**What do you like best about Payoneer?**

Múltiple currency cards that allows you to avoid exchange loss

**What do you dislike about Payoneer?**

They have totally control over your account and they will close it without any previous contact giving you problem almost every month with something new

**What problems is Payoneer solving and how is that benefiting you?**

They are fast in payment proceeding they will give you an account in Europe and USA

  ### 31. Payoneer Scam Me 210 Pound

**Rating:** 0.0/5.0 stars

**Reviewed by:** Arslan A. | Digital Marketing Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2023

**What do you like best about Payoneer?**

There is nothing good about that fruad company

**What do you dislike about Payoneer?**

Hi, Today I will share my worst experience with So Called payment receiving company Payoneer. I have requested the payment from my client which was rejected due to technical reasons now its been one month payoneer is not reversing my client payment. I have contacted on all the platforms.

They are telling my about my payment and asking me to wait for more months.

I have talked to many freelancers who are facing the same issue.

and after 12 months payoneer did not refund their payment also.

Thay are holding their customers money without any reasons and telling them when will they get their payment back.

I though this platform will help me to get my money back from Thief company

**What problems is Payoneer solving and how is that benefiting you?**

payoneer is only scamming people and doing nothing instead of telling lies

  ### 32. THE WORST COMPANY IN THE WORLD

**Rating:** 0.0/5.0 stars

**Reviewed by:** Elad b. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 01, 2023

**What do you like best about Payoneer?**

Nothing. Firstly, they don't explain things in a clear way. Secondly, they mistreat clients.

**What do you dislike about Payoneer?**

We opened an account and verified it.
After that, we send payment requests to clients.
The clients had to sign up to Payoneer in order to pay (weird, but ok), and performed the payment. Payoneer even charged them!
After several hours we recieved a notification that the payment was cancelled, without providing any reasoning!
We approached the customer service, which is the worst I've ever spoke with. They can't answer anything that they don't have a written answer to, and they even admit it...
We were told that the payment was declined becuase our Line of Business is not supported. Now I ask:
1. What is it supposed to mean? You approved and verified our account. You know exactly what is our use case and we spoke with a slaes agent from your team who verified our use case and approved it!
2. Why did you let me send payment requests to clients and let the client pay? Why did you charge the clients!? All of that, considering that you already knew thay my Line of Business is allegedly not supported?
Then, why didn't you let me know that my Line of Business is not supported? You just send a notification that the payment was declined without any reasoning and becuase of you I had to talk to clients and ask them if their band respect their credit card or is there a problem. That's a disgrace. The worst expirience ever. 
 Moreover, your customer service can't provide any explanation. They just say they understand and send me to some articles about prohibited transactions. The funniest thing is that our services aren't even listed on the prohibited transactions!
Payoneer is the worst company in the world, unreliable and can't be trusted. So much damage to our reputation and for what?
You should be embarrassed.

**What problems is Payoneer solving and how is that benefiting you?**

Supposed to let me send payment requests to customers and manage my funds.

  ### 33. CRAPPY CUSTOMER SERVICE

**Rating:** 1.0/5.0 stars

**Reviewed by:** Dax O. | Head of Sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 02, 2023

**What do you like best about Payoneer?**

THE LEAST AMOUNT OF DEDUCTIONS. IT DOESN'T CHARGE MUCH FOR THE TRANSFERS BUT YOU GET THE SERVICE YOU PAID FOR.

**What do you dislike about Payoneer?**

THEY HAVE THE WORST CUSTOMER SERVICE AND TURNAROUND TIME. DON'T BE SURPRISED IF YOU HAVE BEEN A LONG TIME USER AND THEY SUDDENLY ASK FOR ADDITIONAL REQUIREMENTS WHILE PUTTING YOUR MONEY ON HOLD!

**What problems is Payoneer solving and how is that benefiting you?**

FUNDS TRANSFER FOR MYSELF AND MY TEAM.

  ### 34. Constant Website & Customer Service Issues

**Rating:** 0.0/5.0 stars

**Reviewed by:** Victor C. | Creative Director, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 22, 2023

**What do you like best about Payoneer?**

Their logo is kinda cute, but is actually a rip of the Social Circle show on Netflix...

**What do you dislike about Payoneer?**

I've spent hours with Payoneer trying to pay a vendor who uses this service, and every single time, there is an issue. The customer service team in place has no clue what their system is doing; swearing payments have gone through but won't provide any proof. You'd be considered lucky if they even understand the issue you're calling about without having to explain it over and over. 

You could spend 4 hours using Payoneer or 2 seconds using PayPal or Wise. How do you value your time?

**What problems is Payoneer solving and how is that benefiting you?**

Causes more problems than it solves.

  ### 35. Use Payoneer at the expense of your sanity!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Feyisetan S. | Virtual Administrative Assistant, Internet, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 22, 2023

**What do you like best about Payoneer?**

I do not like a thing about Payoneer - their services have suddenly become poor

**What do you dislike about Payoneer?**

Payoneer mentioned in an email that they’ve escalated my complaint so I will receive a reply within 24 hours. However, I received no tangible response other than apologies in 3 days, after 24 hours. Mind you; I have experienced very delayed payments 4 consecutive times now.
I repeat: Payoneer is unfair and inhuman! Therefore, use Payoneer at the expense of your sanity!

**What problems is Payoneer solving and how is that benefiting you?**

Payoneer does not solve any problem anymore. But if you want you and your family to starve, you can keep using Payoneer. Delayed payment is the new normal for Payoneer.

  ### 36. Dumb policy regarding receiving a new card!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Danny C. | Lab , Small-Business (50 or fewer emp.)

**Reviewed Date:** December 10, 2023

**What do you like best about Payoneer?**

No response 
Untrained live chat personnel 
Rejects payments whe your card expired what freaking payment company does that 

Tells you that u need to have 200 USD in the account to recieve a new card 

Fine..but how??? Since I can't recieve a dingle penny now????

**What do you dislike about Payoneer?**

Slow to respond anddumb policies

That does not male sense

**What problems is Payoneer solving and how is that benefiting you?**

Causing more problems thanheloingle to solve

  ### 37. Locked out of my account* Run by bots and minimum wage staff

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 05, 2024

**What do you like best about Payoneer?**

Nothing, as at was tricky to set up, random charges without prior explanation. Horribe service.

**What do you dislike about Payoneer?**

Locked out of my account as security answers are incorrect, Thats it. there is no way around it. Run by bots and min wage staff.

**What problems is Payoneer solving and how is that benefiting you?**

Rabdom charges, locked out of acoount with no solution. Avoid, avoid, avoid.

  ### 38. Avoid Payoneer at all cost! You have been WARNED!!!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 12, 2023

**What do you like best about Payoneer?**

Only thing i like is UI but that's about it.

**What do you dislike about Payoneer?**

Terrible company does not care about its customers. I know dozens of people and business owners who used to use Payoneer and always complied with terms and conditions, and Payoneer still blocked/suspended their account. When confronted, they hide behind lies and same generic "Terms and conditions" excuses. The internet is full of same messages they copy and paste everywhere. in fact they steal from the customers.

**What problems is Payoneer solving and how is that benefiting you?**

Terrible company does not care about its customers. I know dozens of people and business owners who used to use Payoneer and always complied with terms and conditions, and Payoneer still blocked/suspended their account. When confronted, they hide behind lies and same generic "Terms and conditions" excuses. The internet is full of same messages they copy and paste everywhere. in fact they steal from the customers. There are dozens of customers complaining about Payoneer and blocking their account and holding on to the payment. it seems the company steal from customers and get away with it. Something needs to be done! Payoneer needs to be held responsible! So many groups on social media that vouch for what I'm saying that they have become a trash company. DO NOT use Payoneer, you will regret it.

  ### 39. Annual Account Fees 29.95 USD

**Rating:** 0.0/5.0 stars

**Reviewed by:** Z N. | Independent Business Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2023

**What do you like best about Payoneer?**

Nothing is good.  Their website look is absolutely old and out of dated.  I don't know who's running this company.

**What do you dislike about Payoneer?**

Charging 29.95 USD is not fair where the income is hardly 100 to 200.  Very very unfair! Never seen such a payment company that actually looted their users.

**What problems is Payoneer solving and how is that benefiting you?**

None

  ### 40. Horrible user experience

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 16, 2023

**What do you like best about Payoneer?**

The UI is intuitive but that's pretty much the only thing they got going for them

**What do you dislike about Payoneer?**

I set up Payoneer to receive payments from the US to Colombia. They approved my account after reviewing my documentation and bank information. After receiving my first payment, they blocked it and requested additional documentation which I provided multiple times and they rejected it for no reason until they just closed my account.

During this process, I reached out to support countless times and they took multiple days to respond and always replied with a generic response that didn't help at all. They also took a few days to give the money back to my employer which ended up causing more than a month of delays - I had to get into debt to pay my bills because of this.

Since there was no violation of their T&Cs, I assume that the account was closed due to my nationality.

Do not use this service, especially if you are outside the US

**What problems is Payoneer solving and how is that benefiting you?**

Non, they just cause problems

  ### 41. Terrible Customer Service and Constant Issues Receiving and Sending Money

**Rating:** 0.5/5.0 stars

**Reviewed by:** Dr. Warren S. | Senior Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 13, 2023

**What do you like best about Payoneer?**

Convenient to use and simple to setup for the most part

**What do you dislike about Payoneer?**

Terrible customer services; blocks your card for no reason and takes days to release your money so you can be stranded without funds; customer services might ask for verification information but they do not understand English and do not know how to do their jobs; creates a lot of red tape; stay away from this

**What problems is Payoneer solving and how is that benefiting you?**

None at the moment; creates more problems than it solves

  ### 42. STAY AWAY FROM THEM!!!

**Rating:** 0.0/5.0 stars

**Reviewed by:** m r. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2023

**What do you like best about Payoneer?**

Nothing.The only good thing is their custommer support. You can contact them easily and they will reply and help you asap.

**What do you dislike about Payoneer?**

You will need to fill 1000 forms to open an account. You will need to fill 1000 forms when you open an account. 1000 forms for everything. You will pay fees for everything. You cant get money from other Payoneer users (except from companies). You cant send money to other users unless you have a crazy amount of transfers (in order to be " trustworthy"). What can you do? Pay Amazon Advertising invoices and VAT. Well,you can also send the money to your own bank account. The minimum amount is 20 dollars. Oh no, we lied. The minimum just went up to 50 dollars. Dont forget the fees.

**What problems is Payoneer solving and how is that benefiting you?**

Nothing, not a damn thing

  ### 43. After 10 years of using Payoneer they terminated account for no reason

**Rating:** 0.0/5.0 stars

**Reviewed by:** Dmitriy S. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2023

**What do you like best about Payoneer?**

It was a convenient payment system that we used to pay our contractors.

**What do you dislike about Payoneer?**

Payoneer terminated our account without providing any information about the reason. All our payments were fully transparent, as we paid to our digital marketing contractors.

**What problems is Payoneer solving and how is that benefiting you?**

It was a convenient system for us to pay our contractors from different countries.

  ### 44. Very Bad service

**Rating:** 0.0/5.0 stars

**Reviewed by:** Wael E. | Executive Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2023

**What do you like best about Payoneer?**

Very Bad service.
They don't have customer service.

**What do you dislike about Payoneer?**

Very Bad service, but just keeping the transaction pending and keep asking for additional information and it's self-funding, and the Australia contact person does not answer calls and messages.
They don't have customer service.

**What problems is Payoneer solving and how is that benefiting you?**

Nothing it's Very Bad service

  ### 45. Worst customer service ever.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Zaneera A. | Content Writer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 05, 2023

**What do you like best about Payoneer?**

Payoneer is available to most of the countries and that is good. I am using Payoneer for eBay store.

**What do you dislike about Payoneer?**

Their customer service is very poor. Staff who works there don't understand the customer's concerns.There's no proper technical team.There's a bug in the system and they're not bothered to fix it.

**What problems is Payoneer solving and how is that benefiting you?**

Easy payment gateway. I can receive my funds to my bank account.

  ### 46. the worst of the worst, no respect and no profissionalisim

**Rating:** 0.0/5.0 stars

**Reviewed by:** Stavros R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2023

**What do you like best about Payoneer?**

Nothing at all. There is no way to withdraw money easily. Accepting cash is a hassle if you are a business account. It's even worse,

**What do you dislike about Payoneer?**

everything, the lack of support, the lack of respect, the lack of professionalism the lack of easy solutions, they need to open up and be better

**What problems is Payoneer solving and how is that benefiting you?**

They should be solving the issue of opening a US-based bank account for noncitizens, which is not productive at all business is not doing  any good

  ### 47. Payonner service Is worst day by day.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Abhay Y. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 04, 2023

**What do you like best about Payoneer?**

I don't like anything in their service. Their service is very bad day to day.

**What do you dislike about Payoneer?**

Their customer care and account management team is horrible. They are not responding even passed more than two weeks.

**What problems is Payoneer solving and how is that benefiting you?**

My client sends payment through the Payoneer for my software work.

  ### 48. Beware of Payoneer. They take your money!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Francis L. | CEO

**Reviewed Date:** April 05, 2022

**What do you like best about Payoneer?**

No upsides. They refuse to pay my money. I have uploaded the requested Identification documents more than 20 times. they resend the same message each time. Paypal pays immediately. They do not compare

**What do you dislike about Payoneer?**

Their system does not work. They are not reliable. They are not helpful. They are extremely difficult to get hold of.

**What problems is Payoneer solving and how is that benefiting you?**

I could not solve any problem with Payoneer. They hold my money.  I am losing my money.

  ### 49. The worst support experience

**Rating:** 0.5/5.0 stars

**Reviewed by:** Yana H. | Sales Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 14, 2022

**What do you like best about Payoneer?**

Not sure. My first experience with the platform turned into a month-long discussion with customer service and is still not solved.

**What do you dislike about Payoneer?**

The worst customer support so far, probably cost me $600. Here's the situation:
I tried to withdraw money from Payoneer to my bank account.
1. June 20th - bank card was attached as a withdrawal method and was approved by Payoneer
2. June 20th - $600 withdrawn. Estimated deposit date - June 21 but they mentioned it could take up to 5 days (not business days).
3. June 27th - reached out to support as I didn't receive the funds, 7 days passed. I noticed that my bank card disappeared from withdrawal methods. Support told me that the funds will be returned to Payoneer within 14 business days since the transaction request.
4. July 11th - 14 business days passed, I still didn't receive anything anywhere. Reached out to support. This time my ticket WAS JUST CLOSED AND MARKED "SOLVED". Of course, nothing was solved.
5. July 11th - reached out to support again, asking to explain the situation.  No response since then :)

Conclusion:  July 14 - 24 days passed. I still have the money neither in my bank account nor have the money returned to Payoneer. 
Should've looked at their 3,5-star rating and previous complaints about their customer service. Maybe after this I'll eventually get help.

**What problems is Payoneer solving and how is that benefiting you?**

Getting payed somewhere as an freelancer

  ### 50. hope i had chosen another e-wallet provider...

**Rating:** 0.0/5.0 stars

**Reviewed by:** Santiago F. | Software Development Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2022

**What do you like best about Payoneer?**

Nothing, they have serious problems with their customer services, please avoid using this service. They won't take your business seriously and will make you lose time.

**What do you dislike about Payoneer?**

I've been trying to request a card for two weeks, initially, they told me it would take 3 to 5 days tops. I contacted them after the 5 days to ask for a response, and they apologized and told me they gave my request a priority status and that they would give me an answer in 48 hours tops. More than 48 hours went by and I contacted again their customer service, the guy apologized yet another time and told me he gave my request the "highest priority status" and that they would give me an answer in 48 hours tops (lol really again??).

Guess what? 48 hrs+ and I haven't received a response from them, so I contacted again, the guy named Alessandro in Spanish support was super rude and he decided to argue with me whether they are being compliant or not..... super rude and he says there is nothing else he can do other than "pass the message to the department". I requested to talk with the supervisor the put me on hold for 40 minutes and then hung the call. Seriously?

I feel like a dumbass, Payoneer is a misleading company that makes promises they can't fulfill just to gain customers and then left them hanging with the money stuck on the cloud while they say fulfilling their promises is more complicated than what it is seems. Are you kidding??! it's not ok to play with people's money.

The bottom line:
if you need to request the Payoneer card (physical or virtual) you have to bear in mind that the approval time is not 3 to 5 days as promised but rather 3 to 5 weeks and only if you keep calling and arguing with their crappy customer service agents.

I'm very disappointed and I hope I had chosen another provider like wise.com, revult and many others that are alternatives to this garbage company with false promises.

**What problems is Payoneer solving and how is that benefiting you?**

They were suppossed to facilitate international payments from clients around the world, but they don't they make me lose time and make it harder to use your money.


## Payoneer Discussions
  - [What is Payoneer and how it works?](https://www.g2.com/discussions/what-is-payoneer-and-how-it-works) - 2 comments, 2 upvotes
  - [What to do if I have not received payment in my bank and Payoneer tells me that it has been sent.](https://www.g2.com/discussions/what-to-do-if-i-have-not-received-payment-in-my-bank-and-payoneer-tells-me-that-it-has-been-sent) - 2 comments, 2 upvotes
  - [How do i depoait amount in payoneer?](https://www.g2.com/discussions/13690-how-do-i-depoait-amount-in-payoneer) - 1 comment, 2 upvotes
  - [What is Payoneer used for?](https://www.g2.com/discussions/what-is-payoneer-used-for) - 2 comments, 1 upvote
  - [Payoneer Payment not yet received in Bank](https://www.g2.com/discussions/payoneer-payment-not-yet-received-in-bank) - 1 comment, 1 upvote

- [View Payoneer pricing details and edition comparison](https://www.g2.com/products/payoneer/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A00%3A36+-0500&secure%5Bsession_id%5D=9097c8d6-94a4-4a4d-a7d0-47e4a08066b5&secure%5Btoken%5D=af43b96e68290494be03e6301d6081125f72156c5bf6a0a4bba12f3aaca32eca&format=llm_user)
## Payoneer Integrations
  - [Behance](https://www.g2.com/products/behance/reviews)
  - [Deel Payroll](https://www.g2.com/products/deel-payroll/reviews)
  - [Fiverr](https://www.g2.com/products/fiverr/reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews)
  - [Upwork](https://www.g2.com/products/upwork/reviews)

## Payoneer Features
**Payment Options**
- Coupons, Discounts, Promotions, and Gift Cards
- Recurring Billing
- Instant Payment
- Accepted Credit Cards and Debit Cards
- ACH Payments and eCheck Processing
- Split Payments
- Real-Time Payments
- Multi-Currency
- Self Service Portal

**Payment Methods**
- ACH
- Credit and Debit
- Wire Transfer

**Invoice Management**
- Capture
- Supplier Portal
- Repository

**Payment Processing**
- Encryption
- Credit Card Processing
- Mobile Payments
- Digital Wallet Integration
- Debit/Credit Card Processing
- Online Payments
- Partial Payments
- In-Person Payments
- Digital Wallet Payments

**Architecture**
- Unified API
- POL
- Integrations

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Administration**
- Reporting/Dashboards
- User, Role, and Access Management
- Payout Time
- Manual Payment Entry
- Dispute Resolution
- Omnichannel
- Levels 1 & 2
- Level 3

**Payment Processing **
- Batch Processing
- Payments Scheduling
- Automated Workflows
- Self Service
- Reconciliation
- Settlements
- Payment Tracking

**Invoice Processing**
- Matching
- Payments
- Workflows
- Tax Compliance
- Recurring Payments

**Administration**
- Reporting & Analytics
- E-commerce Integration
- Processing Fees
- POS Integration
- Omnichannel
- Levels 1 & 2
- Level 3
- Payment Gateway Integration
- ACH Payment Processing
- Cryptocurrency Processing

**Processing**
- Validation
- Automation
- Cross Border
- Routing
- Reconciliation

**Security**
- PCI Compliance
- Fraud Protection Tools
- Data Tokenization
- Two-Factor Authentication
- POS Verification

**Security and Compliance**
- PCI Compliant
- P2PE
- Fraud Management
- SSL Encryption
- SOX
- SOC

**Analytics**
- Due Dates
- Benchmarking
- KPIs

**Payment Options**
- Multi-Currency
- Self Service Portal

**Risk & Compliance**
- Failed payments
- Tokenization
- Compliance

**Development**
- Customization (Fields, Objects, and Layouts)
- APIs
- Accounting Software Integration
- E-Commerce Software Integration

**Integration**
- Agnostic Integration
- Reporting Consolidation
- Plugins and APIs

**Integration**
- Accounting
- Payment Integration
- ERP
- ERP integration

**Security**
- POS Verification

**Analytics**
- Consolidation
- Optimization
- Fraud

**Platform**
- Performance and Reliability
- Internationalization - Currency/Language
- Internationalization - Operating Country
- API / Integrations
- PCI Regulation Compliance
- Supplemental Technology
- Accounting integration
- E-commerce Integration

**Platform**
- Accounting integration
- E-commerce Integration

**Payment Types**
- AP Automation
- E-Commerce
- Retail

**Agentic AI - Payments Orchestration**
- Autonomous Task Execution
- Cross-system Integration

**Additional Functionality**
- Data Synchronization
- Transaction Monitoring
- Purchasing & Receiving
- Contactless NFC
- Offline Access
- Electronic Signature
- PCI Compliance
- Credit Card Management
- Fraud Detection
- SSL Security
- Mobile Access
- Generative AI
- Returns Management
- Discount Management
- Reminders
- Barcode/Ticket Scanning
- Reporting & Statistics
- Recurring/Subscription Billing
- Compliance Management
- Transaction History
- Mobile Card Reader
- Sales Tax Management
- Customer Database
- Receipt Management
- Customizable Branding
- Invoice Management
- Cash Management
- Remote Access/Control
- Multi-Location
- Sales Trend Analysis
- CRM
- Gift Card Management
- Sales Reports
- AI Copilot
- Multiple Payment Options
- Loyalty Program
- Status Tracking
- Alerts/Notifications
- Activity Dashboard
- Expense Tracking
- Data Security
- Payment Links
- API
- Payment Fraud Prevention
- Payment Reconciliation
- Data Import/Export
- Search/Filter
- Real-Time Data
- Billing & Invoicing

**Agentic AI - Payment Gateways**
- Autonomous Task Execution
- Cross-system Integration
- Decision Making

**Agentic AI - Enterprise Payment**
- Adaptive Learning

**Risk**
- Analysis
- Identification
- Scoring

**Recovery**
- Recoup
- Reporting

**Audit**
- Filters
- Post Audits
- Overpayments
- Duplicates

**Fraud**
- Vendor Checks
- Data Generation
- Monitoring

**Agentic AI - AP Automation**
- Autonomous Task Execution
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Data Import/Export
- Invoice Management
- Online Banking
- 1099 Preparation
- Generative AI
- Receipt Management
- AI Copilot
- Fraud Detection
- Duplicate Payment Alert
- Document Management
- Compliance Management
- Inventory Management
- Check Writing
- Mobile Access
- Audit Trail
- Reporting/Analytics
- Multi-Currency
- Status Tracking
- Activity Dashboard
- Cash Management
- Alerts/Notifications
- Billing & Invoicing
- Vendor Management
- Anomaly Detection
- API
- ACH Payment Processing
- Invoice Processing
- Aging Tracking
- Supplier Management
- General Ledger
- Expense Tracking
- Bank Reconciliation
- Workflow Management
- Customizable Reports
- Approval Process Control
- Electronic Funds Transfer
- Purchase Order Reconciliation
- Financial Management
- Workflow Automation

## Top Payoneer Alternatives
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