Hi Franco, thanks so much for the 4-star review.

Great to hear customer service is responsive and that payroll, 401k, and insurance are being handled without taking up your time.

On the ask for better communication on new features, fair point. We should be doing a better job of keeping you informed about what's new. I'll share this with our product and comms teams.

Really appreciate you taking the time.

Best,

Akhil Mittal

Senior Director of Growth, Payoneer Workforce Management

Hi, thanks so much for the 3.5-star review.

Great to hear document tracking, pay and attendance tracking, and the payslip breakdown have all been helpful.

On support response times, fair and consistent feedback we're actively working on. On the email notification volume, that's a useful and specific callout - getting prompted more than twice for the same thing is friction we shouldn't be creating. I'll share both with our product and support teams.

Really appreciate you taking the time.

Best,

Akhil Mittal

Senior Director of Growth, Payoneer Workforce Management

Hi, thank you so much for the 5-star review.

Great to hear invoicing feels simple and that your account manager has been a strong partner. They'll be glad to read this.

On the mobile app sticking and the ask for more payout options, both are fair callouts and I've shared them with our product team to look at.

Really appreciate you taking the time to write this.

Best,

Akhil Mittal

Senior Director of Growth, Payoneer Workforce Management

Hi Nicole, thank you so much for the 4.5-star review.

Great to hear the payout options are working conveniently for you and that our team is resolving issues within 25 to 48 hours.

On the verification process when opening a new account, fair callout. The complexity often comes from compliance requirements we can't shortcut, but I've shared this with our product team so we can look at where we can simplify the user experience without compromising on KYC standards.

Really appreciate you taking the time to write this.

Best,

Akhil Mittal

Senior Director of Growth, Payoneer Workforce Management

Hi, thanks so much for the 4-star review.

Great to hear the signup felt easy and that the dashboard is centralizing what you need to manage payroll and compliance across countries.

Your point on the invoice raising flow is sharp feedback. The platform should make it crystal clear upfront whether the contractor or the employer initiates the invoice, and giving you the ability to delete or edit an invoice you raised in error is table stakes. I'll get this to our product team.

Really appreciate you taking the time.

Best,

Akhil Mittal

Senior Director of Growth, Payoneer Workforce Management

Hi Shubham, thank you so much for the 5-star review.

Great to hear the UI feels simple and effective for everyday use. Really appreciate you taking the time to write this.

Best,

Akhil Mittal

Senior Director of Growth, Payoneer Workforce Management

Hi Tushar, thank you so much for the 5-star review.

Our support team will be thrilled to read this.

Really appreciate you taking the time, and please don't hesitate to reach out if there's ever anything we can do better.

Best,

Akhil Mittal

Senior Director of Growth, Payoneer Workforce Management

Hi, thanks so much for the 5-star review.

Great to hear cross-border onboarding and compliant payments into Pakistan are working smoothly, and without the delays or fees of traditional wire transfers.

On the secondhand feedback about support being slow on complex problems, fair to flag even if it's not your personal experience. It's a pattern we're actively working on, particularly for more nuanced issues that need deeper investigation.

Really appreciate you taking the time.

Best,

Akhil Mittal

Senior Director of Growth, Payoneer Workforce Management

Hi Muhammad, thanks so much for the 4-star review.

Great to hear the platform feels centralized, reliable, and easy to navigate for your employment documents.

On onboarding speed, fair callout and one we're actively working to improve. If there's a specific step that felt particularly slow, we'd love to hear it via support or please let me know directly (akhilmi@payoneer.com) so we can look at where the friction is.

Really appreciate you taking the time.

Best,

Akhil Mittal

Senior Director of Growth, Payoneer Workforce Management