DR
Denise R.
Enterprise (> 1000 emp.)
"I can count on Paymode-X"
4.5/5
What do you like best about Paymode?

Making payments through Paymode-X is very easy. You simply send them a file with the payment information and they make the payment by check or ACH. Paymode-X houses the banking information for our vendors so I don't have to. They verify the validity of each vendor and bank information, so I don't have to. They provide good remittance details to vendors, so I don't have to. I can use Paymode-X as much or as often as I need to. I can future date payments. I can verify information on the Paymode-X website and can provide proof of payments to vendors when needed just by using their website. If the file I send to Paymode-X has an error, they alert me quickly as to what line has the error and give clear instructions on how to re-submit the file for payment processing. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

Like with many companies, customer support on the phone can be difficult to achieve; I believe this because everyone is busy. However, going through email or their portal works good. My customer service representative stays in contact with me regularly. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Great Partnership!"
4.5/5
What do you like best about Paymode?

I like that they obtain & maintain the bank account #'s. Then we don't have to worry about making these changes. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

I can't think of anything. I enjoy using Paymode. Review collected by and hosted on G2.com.

Max D.
MD
Max D.
Operations Manager
Small-Business (50 or fewer emp.)
"Fees on top of fees"
0/5
What do you like best about Paymode?

Once set up, it seems easy to access remittance advice. The customer service reps are nice, if not always helpful... plan to spend a fair amount of time on the phone with customer service. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

Want informative emails? It costs extra.

Want fast payouts? It costs extra.

It costs us extra money to GET paid by our customers. Overall, it seems like a heavy system to process payments, and the fees are pushed to the person getting paid. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Non responsive customer service"
0/5
What do you like best about Paymode?

There is no upside for our organization if a fee is being charged. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

I signed up for Paymode-X at the request of one of our vendors. I was told there was no fee, but when I signed up, the options for different levels of service were not clear. I called and was told I needed to switch to Classic membership. I was on hold for over 20 minutes and cust svc said they would have to have Vendor Success Team call me.

My call has not been returned. My email has not been returned from July 6th. I filed a case on August 8th. I have had no response.

I don't see how to cancel my account on-line. In fact, I can't even delete my bank account.

I do not want this service. Please advise how to cancel and delete my account. I'll am providing this information to our vendors who suggest that we use your service. Review collected by and hosted on G2.com.

Ega Dwi M.
EM
Ega Dwi M.
Small-Business (50 or fewer emp.)
"A truly remarkable payment solution"
5/5
What do you like best about Paymode?

Paymode-X is a truly remarkable payment solution that has transformed the way we handle financial transactions. Its user-friendly interface and robust features have streamlined our payment processes, making them more efficient and secure. With Paymode-X, we've experienced faster and more reliable payments, reduced errors, and increased visibility into our financial operations. It has been a game-changer for our business, and we highly recommend it to anyone looking to optimize their payment workflows. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

Depending on your business's unique needs, you might find certain limitations in terms of customization and flexibility in the platform. Review collected by and hosted on G2.com.

KH
Ken H.
Mid-Market (51-1000 emp.)
"Process Payables with Ease"
5/5
What do you like best about Paymode?

Use of worflows makes tracking and processing invoices seamless and easy. With the ability to create workflows by GL code, by person or by entity among others there has not been any requests by managment that we have not been able to accommodate. Although I don't have to contact them often, their customer support team is always knowledgable and quick to respond. Happy Customer for almost 10 years now!! Review collected by and hosted on G2.com.

What do you dislike about Paymode?

I would like more types of email reminders but this is a small issue. Great product! Review collected by and hosted on G2.com.

Doug S.
DS
Doug S.
Chief Accounting Officer
Small-Business (50 or fewer emp.)
"Nexus User"
5/5
What do you like best about Paymode?

Long time Nexus user and recently implemented Nexus at my current company. With Nexus we get better integration into our accounting system and improved customer support. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

There is no downside to using Nexus. Setup was simple and the implementation consultant was great. Review collected by and hosted on G2.com.

SW
Suzanne W.
Mid-Market (51-1000 emp.)
"They work with you to build a solid relationship"
5/5
What do you like best about Paymode?

Professional and knowledgeable sales, support, and business reps. They are responsive to requests whether we are asking them to research an issue, provide further education, or add new features. Our ability to easily create custom, scheduled reports and the reliability of their network is another positive. The integration with MRI was easy and had no issues. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

Would like to be able to add fields to the search capability. Review collected by and hosted on G2.com.

Jeremy B.
JB
Jeremy B.
Small-Business (50 or fewer emp.)
"Quick, useful, mostly painless"
3.5/5
What do you like best about Paymode?

Payments come in without me needing to take any action. Direct deposit is speedy and efficient compared to other payment services we've used in the past for vendor partners Review collected by and hosted on G2.com.

What do you dislike about Paymode?

Payments aren't displayed with enough identifying characters without having to click into each physical payment to identify which specific transaction I'm looking at. This makes reconciling our accounts each month a little more time consuming, and displaying better identifiers on the bulk transaction page would make the process a little more seamless Review collected by and hosted on G2.com.

Brandon F.
BF
Brandon F.
Construction Specialist
Small-Business (50 or fewer emp.)
"THE BEST WAY TO GET PAID"
5/5
What do you like best about Paymode?

The ease of getting paid and knowing when my money will be available. I love how it shows me what invoices were paid out and which ones are still pending. I would recommend pay mode x to any business owner with a small business or large business. They make it simple and it does not cost much to get your money and keep track of it. The customer service is amazing and they can solve your problems with ease. Don't sit and wait and wonder if a check is in the mail or when you're going to get paid just get Paymode-X. You won't regret it. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

Honestly, I can't find much that is wrong with Paymode-X. The only thing I could say that I would change is the description of which invoice was paid I would also add a picture of the invoice or add a description of the invoice so that when I look to see what payment was made I don't have to go through a process. But even then I still choose Paymode-X over any other payment platform I use with other companies. Review collected by and hosted on G2.com.