Verified User
G
Verified User
Enterprise (> 1000 emp.)
"Efficient Payment Automation and Reliable Vendor Management"
4.5/5
What do you like best about Paymode?

I like that Paymode makes managing vendor payments and accounts payable processes easier for my team. It helps automate payments which reduces the need for manual adjustments and provides detailed information that is useful for reviewing payment batches. The platform has been reliable, ensuring payments are processed on time and correctly. We find it valuable for tracking payment statuses and diagnosing issues quickly. The automation features are also a huge plus, as they save time and improve accuracy in our processes. Additionally, the initial setup was very easy, which was great. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

Nothing so far. Review collected by and hosted on G2.com.

Catherine P.
CP
Catherine P.
Accounts Receivable Manager/Accounts Payable Supervisor
"User-Friendly but Customer Support Needs Improvement"
3/5
What do you like best about Paymode?

I use Paymode for invoice indexing and approval routing. I appreciate that it automatically routes and saves images, which makes things a lot easier. It's a user-friendly platform, which is a big plus for me. I also like the email upload feature for when vendors have trouble uploading invoices. It's a helpful tool in those situations. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

Customer service tickets are not well responded to. I have been told by CSR there is a limit on the time they are allowed at help on any certain ticket. Some tickets never get a response. Time limits on assistance or non-response. This leaves vendors frustrated with the platform. Not as smooth as expected. Review collected by and hosted on G2.com.

KG
Kathryn T G.
Business Analyst
Mid-Market (51-1000 emp.)
"Fast, Efficient Payments—But ACH Supplier Experience Needs More Customer Focus"
3.5/5
What do you like best about Paymode?

When it works it is easy, quick, and efficient. It’s easy to track payment history to vendors and estimated receipt dates. Makes getting payments out without having to stuff checks. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

The constant focus on the bottomline at the expense of the customers and to the additional frustration of us the clients. There is an ambivalence to Basic ACH suppliers evident in the information provided them despite the fact that a favorable experience for them would heighten client loyalty. In the immediate future and long run. Review collected by and hosted on G2.com.

Adam K.
AK
Adam K.
Small-Business (50 or fewer emp.)
"Simplifies Invoice Processing, Needs Better Navigation"
3.5/5
What do you like best about Paymode?

I find Paymode valuable as it easily files, stores, and codes invoices. Searching for invoices is simple, making things easy to find. Issuing and approving payments is easy, and I no longer have to issue physical checks. I also appreciate that setting up vendors with Paymode is simple. Learning the software was relatively intuitive. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

When searching for payments in Paymode, especially the bank reconciliation reports, I have to re-run the report every time I click on a specific payment. I wish you could bounce back and forth. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Seamless B2B Payment Automation That Streamlines Accounts Payable"
5/5
What do you like best about Paymode?

What stands out most about Paymode is how seamslessly it automates B2B electronic payments. Shifting away from paper checks to secure digital payments has significantly streamlined our Accounts Payable workflow. The detailed remittance advice attached to every transaction makes account reconciliation effortless for both our team and our vendors. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

The user interface can feel a bit dated compared to modern fintech tools, creating a minor learning curve for new staff. Additionally, the vendor onboarding can occasionally take longer than expected. Review collected by and hosted on G2.com.

Zhixin (Kim) C.
ZC
Zhixin (Kim) C.
Business Consultant
"Efficient Payment Management with Room for UI Improvement"
4/5
What do you like best about Paymode?

I like that Paymode is simple and convenient to use, which helps us make company payments and transfers faster without too much manual checking or setup. The payment tracking and transfer process works especially well, making company payments smoother and easier to manage. Additionally, the setup was easy overall, and it didn't take too long. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

The interface could be a little more user-friendly for new users. Some steps may take time to understand at first. Review collected by and hosted on G2.com.

Qutaiba M.
QM
Qutaiba M.
Customer Service Representative
Small-Business (50 or fewer emp.)
"Efficient B2B Payments with Easy Setup"
4.5/5
What do you like best about Paymode?

I use Paymode for Business to Business payments, including Accounts Payable, Accounts Receivable, and other transactions. It streamlines accounting and payments to different vendors in an efficient and automated process. I like the efficiency and the premium ACH feature. All our vendors and clients are already using Paymode, which makes transactions easier by completing them on one platform. I like everything about the platform. The initial setup was really easy with the assistance of the customer service AI. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

I like everything about the platform, the customer service could be a little faster. Review collected by and hosted on G2.com.

CH
Chad H.
Mid-Market (51-1000 emp.)
"Efficient Invoicing and Approval with Stellar Support"
4.5/5
What do you like best about Paymode?

I really like the flexibility Paymode offers with the different approval trees, which has given us more visibility in our payment processes. The customer service is free, and I've had very few issues with it. The initial setup was pretty smooth even though we had a few issues at the beginning that were all worked out in the first couple of months. Overall, it's a pretty good product. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

I have very issues with pay mode, nothing really at this point l. Review collected by and hosted on G2.com.

Kanchan C.
KC
Kanchan C.
Assistant Manager
Mid-Market (51-1000 emp.)
"Efficient Automation with Seamless Integration"
4.5/5
What do you like best about Paymode?

I love that Paymode offers secure and seamless automation for accounts payable, which reduces manual tasks like data entry, check processing, invoice matching, and reconciliation. This automation saves both human resources and time. I also appreciate that it's easy to integrate with many ERP systems, which improves the accuracy of information and avoids duplicate entries. The integration synchronizes invoice data and payment approvals, minimizing errors due to manual intervention. Additionally, Paymode makes onboarding effortless for vendors, facilitating easy and instant digital payments. Getting started with Paymode was simple, with no complexities involved. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

I am very happy with Paymode. However, customer support response time can be explored for more satisfactory experiences. If it can be made faster, it would be great. Review collected by and hosted on G2.com.

Lynn J.
LJ
Lynn J.
St Acctg Mgr
Mid-Market (51-1000 emp.)
"Virtual Card Payment Returns Are Difficult and Not Timely"
2.5/5
What do you like best about Paymode?

Paymode processes my vendor payments online for our department . Paymode is easy for me to access and approve the vendor payments in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Paymode?

The past difficulties that have arisen with the devotions and with vendor payments on virtual cards and their return. Not timely or easily accomplished Review collected by and hosted on G2.com.