--- title: Paymode Reviews meta_title: 'Paymode Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 332 reviews by the users' company size, role or industry to find out how Paymode works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 332 scale: '5' date_modified: '2026-07-17' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Paymode Reviews **Vendor:** Bottomline **Category:** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) **Average Rating:** 4.1/5.0 **Total Reviews:** 332 ## About Paymode Paymode, Bottomline’s business payments network, is a provider of secure, streamlined payments for businesses in North America. Working with businesses from the mid-market to enterprise level and partnering with some of the largest banks in America, we work to make every step of traditionally manual and cumbersome payment processes simple, secure, and streamlined. We automate business payments for more than 600,000 businesses, allowing for greater efficiency, security and savings. We do this by: o Automating and digitizing payments by switching from checks to ACH and virtual card o Enrolling vendors in our network and ensuring you're not stuck holding sensitive bank account information o Reducing payment fraud risk through technology and expertise Paymode offers a truly comprehensive way to solve traditional accounts payable and accounts receivable challenges for payers and vendors alike. By utilizing Paymode to process payments to your suppliers, your business can save time, save money, realize rebates on your AP spend, and forge stronger relationships with your key suppliers. Your vendors, in turn, will receive enhanced remittance, quicker payments and advanced fraud protection. ## Paymode Pros & Cons **What users like:** - Users appreciate the **simplicity and ease of use** of Paymode, making business transactions seamless and efficient. (12 reviews) - Users value the **easy payment process** offered by Paymode, streamlining transactions for efficient business operations. (11 reviews) - Users value the **easy setup** of Paymode, finding it seamless and quick for managing payments effectively. (7 reviews) - Users value the **efficiency** of Paymode, enhancing financial management and streamlining vendor payment processes seamlessly. (7 reviews) - Users love how Paymode's **automation simplifies rental payments** , making the process seamless and worry-free. (5 reviews) - Users value the **flexibility** of Paymode, enjoying customizable routings and diverse payment options tailored to their needs. (5 reviews) - User Interface (5 reviews) - Detailed Information (4 reviews) - Integrations (4 reviews) - Simple (4 reviews) **What users dislike:** - Users often experience **delays** in customer service responses, complicating problem resolution and leading to frustration. (4 reviews) - Users face **payment issues** with Paymode, including delays and difficulties in vendor verification and support resolution. (4 reviews) - Users find **vendor management slow and frustrating** , citing issues with ACH, support tiers, and information accessibility. (4 reviews) - Users highlight **excessive fees** with Paymode that significantly impact larger transactions, causing concerns about overall costs. (3 reviews) - Users face **poor customer support** with Paymode, struggling with slow responses and unresolved issues impacting their transactions. (3 reviews) - Users find Paymode's **complex setup and cumbersome security requirements** to be frustrating and time-consuming. (2 reviews) - Users find **reporting complicated** , requiring more time and effort due to overwhelming data and ineffective filters. (2 reviews) - Users experience **connectivity issues** , facing login friction that impacts reliability and complicates payment processing. (2 reviews) - Users find the **design improvements** of Paymode lacking, making it difficult to track payments and enhance visibility. (2 reviews) - Users find the **costly fees** for Paymode's premium ACH deter vendors from using the service effectively. (2 reviews) ## Paymode Reviews ### 1. Streamlined, User-Friendly, and Effortlessly Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Paymode?** I find Paymode very streamlined and easy to use. The payment workflow is excellent, making tasks simpler for me. The initial setup was incredibly easy, so much so that a 10-year-old could do it. **What do you dislike about Paymode?** N/A **What problems is Paymode solving and how is that benefiting you?** Paymode improves vendor communication and speeds up response times. It's very streamlined and easy to use, especially for managing payment workflows. ### 2. Extremely Helpful Rep Supporting Our Move to Paymode ACH **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Paymode?** My rep, Marina.Phillips@bottomline.com, has been extremely helpful in aligning our goals of moving all Paymode CC customers over to the Paymode ACH payment platform. **What do you dislike about Paymode?** Currently, we have no issues or concerns with Paymode or our Rep. **What problems is Paymode solving and how is that benefiting you?** Paymode has worked hand in hand with us to convert credit card paying customers over to ACH paying, which results in cost savings for our company. ### 3. User-Friendly Interface, But Transition and Support Need Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Paymode?** Its user interface is easy to navigate and the integration between Paymode and Nexus seems to work well. **What do you dislike about Paymode?** The transition from NexusConnect to Paymode was poorly rolled out causing an uptick is customer issues and frustration from poor customer service response quality and time. Paymode will also deactivate payer connections with no warning, nor does it give us, the client, a rejection reason. We only know that this occurs when a vendor reaches out asking us why we rejected them. **What problems is Paymode solving and how is that benefiting you?** Paymode makes it easy for vendors to connect to us to send over invoices. ### 4. Excellent Reporting and Dedicated Account Support **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda D. | Senior Accounts Receivable Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Paymode?** I like that there is reporting and that we have a rep that covers our account **What do you dislike about Paymode?** There is nothing I dislike about paymode. **What problems is Paymode solving and how is that benefiting you?** Faster payments by customers using ACH ### 5. Paymode Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Paymode?** What I like best about Paymode is being able to easily look up payments and their details. **What do you dislike about Paymode?** There isn't anything I dislike about Paymode. **What problems is Paymode solving and how is that benefiting you?** It is helping me by providing payment information for one of my tenants. It is benefitting me for recording purposes. ### 6. Seamless ACH Integration with Zero Downsides **Rating:** 5.0/5.0 stars **Reviewed by:** Mylah M. | Manager, Cash Application, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Paymode?** Paymode provides ACH deposit with CTX information that feeds seamlessly into our automation tool. **What do you dislike about Paymode?** We have not experienced any downsides at this point. **What problems is Paymode solving and how is that benefiting you?** Paymode provides electronic remittance details for incoming customer payments that allow our automation tool to post the payment with any processor intervention. ### 7. Easy platform to get paid faster **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Paymode?** The platform is easy to use. You just log in and view your remittances. The funds are deposited right into your account. They send a notification when a payment arrives so there is no guessing and only have to log in to view your payments. **What do you dislike about Paymode?** They have fees. I dont like to pay to receive money that is owed. They have an extra secure website and have to jump through hoops to get logged in. Have to give your cell number to get a code on login every single time. And they make you change your password all the time. **What problems is Paymode solving and how is that benefiting you?** Our company only receives payments from others who have opted to pay in that way. ACH is how this works. Its a simple way to get funded without having to wait for checks and then going to the bank. **Official Response from Paul McMeekin:** > We love it when customers tell us they get paid faster! We think there is value in that and we do charge a small fee to help get your money in the bank faster, so it can get to work for you. Regarding the security. It's something we do to protect all customers and keep the network fraud free. So something which is a (minor) inconvenience helps protect all businesses! Thanks for using Paymode-X! ### 8. Great business partner / product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Paymode?** Approving and Paying invoices are a necessary evil for every company. Paymode makes it "easy". Multiple ways to get invoices into the system. Easy workflows. Great payment options from paper check, ACH or credit card. They are a great business partner to boot. **What do you dislike about Paymode?** Bottomline owned Paymode and they are integrating Nexus Payables/Connect. It has been a rocky road, but things are coming together. Anyone starting now will miss all of the integration growth pains. **What problems is Paymode solving and how is that benefiting you?** Approving and paying invoices... Efficiently! ### 9. Not just invoice routing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Paymode?** I really like the ability to set up different routings for each property in different ways. **What do you dislike about Paymode?** The integration with my enterprise software is not great. It is somewhat manual. **What problems is Paymode solving and how is that benefiting you?** It helps keep track of invoices and makes departments accountable for holding up the process. It also connects with my software to tell approvers if the commitments have funds available. ### 10. Still learning the basics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Paymode?** Our department’s current system involves using Nexus in cutting manual checks in house and stuffing envelopes, so what’s not to like about integrating Paymode? I am looking forward to migrating over to take advantage of electronic payments and having the service be the ones to sign up vendors. **What do you dislike about Paymode?** I am transitioning from user to user/administrator so I haven’t been exposed to a lot of the pain points yet. **What problems is Paymode solving and how is that benefiting you?** Our department will be transitioning to electronic payments which should decrease paper pushing and ease the load of the line AP specialist. Looking forward to ocr as well. ### 11. Paymode is a good tool it is the vendor campaigning that is painful **Rating:** 3.0/5.0 stars **Reviewed by:** Kathy F. | AP manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Paymode?** Payment detail and remittance detail. I like seeing payment files and ease of exceptions **What do you dislike about Paymode?** Admin function is painful and the amount of data is overwhelming. I need to spend more time in reporting. The fatter the filters do not stay put! **What problems is Paymode solving and how is that benefiting you?** Allowing ACH payments ### 12. Fairly new to the software. About 1 year of experience. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Paymode?** The automation is great. I like that it seems to continuously evolve. Invoices being uploaded automatically is a plus as well. **What do you dislike about Paymode?** The updates will help with this, but the process of splitting images with multiple invoices is not great right now. Having to log in multiple places (Nexus Payables/Nexus Connect) isn’t great either. But both issues seem to be getting corrected the the transition. **What problems is Paymode solving and how is that benefiting you?** Automating payments, and the uploading of invoice images. ### 13. Corporate Accounting Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Paymode?** Easy invoice payment process for our company **What do you dislike about Paymode?** Refund times. And the fact that when a vendor is deactivated it doesn’t transfer to RealPage **What problems is Paymode solving and how is that benefiting you?** Solving problem is that it makes payment process easier ### 14. I can count on Paymode-X **Rating:** 4.5/5.0 stars **Reviewed by:** Denise R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Paymode?** Making payments through Paymode-X is very easy. You simply send them a file with the payment information and they make the payment by check or ACH. Paymode-X houses the banking information for our vendors so I don't have to. They verify the validity of each vendor and bank information, so I don't have to. They provide good remittance details to vendors, so I don't have to. I can use Paymode-X as much or as often as I need to. I can future date payments. I can verify information on the Paymode-X website and can provide proof of payments to vendors when needed just by using their website. If the file I send to Paymode-X has an error, they alert me quickly as to what line has the error and give clear instructions on how to re-submit the file for payment processing. **What do you dislike about Paymode?** Like with many companies, customer support on the phone can be difficult to achieve; I believe this because everyone is busy. However, going through email or their portal works good. My customer service representative stays in contact with me regularly. **What problems is Paymode solving and how is that benefiting you?** My company has been using Paymode-X for nearly 10 years, so most of the kinks have been worked out. The program is working very well as it fits our needs, vendors get paid and we have little or no risk of making payments to a non-intended party. We continue to work on getting more vendors to sign with Paymode-X to get ACH payments versus paper checks. ### 15. Great Partnership! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Paymode?** I like that they obtain & maintain the bank account #'s. Then we don't have to worry about making these changes. **What do you dislike about Paymode?** I can't think of anything. I enjoy using Paymode. **What problems is Paymode solving and how is that benefiting you?** We just use Paymode to issue ACH payments to our vendors. They are easy to work with, and want to make sure we find the solution easy to use. I feel that they have a top notch cyber-security team. Which is very important to us, since a lot of sensitive information is sent in our transactions to Paymode and then on to our vendors. ### 16. Fees on top of fees **Rating:** 0.0/5.0 stars **Reviewed by:** Max D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Paymode?** Once set up, it seems easy to access remittance advice. The customer service reps are nice, if not always helpful... plan to spend a fair amount of time on the phone with customer service. **What do you dislike about Paymode?** Want informative emails? It costs extra. Want fast payouts? It costs extra. It costs us extra money to GET paid by our customers. Overall, it seems like a heavy system to process payments, and the fees are pushed to the person getting paid. **What problems is Paymode solving and how is that benefiting you?** Paymode is supposed to be paying us faster than the last payment processor. I didn't choose to work with Paymode. Our customer uses them for AP automation, and we have yet to see if the money flows any faster. ### 17. Non responsive customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Paymode?** There is no upside for our organization if a fee is being charged. **What do you dislike about Paymode?** I signed up for Paymode-X at the request of one of our vendors. I was told there was no fee, but when I signed up, the options for different levels of service were not clear. I called and was told I needed to switch to Classic membership. I was on hold for over 20 minutes and cust svc said they would have to have Vendor Success Team call me. My call has not been returned. My email has not been returned from July 6th. I filed a case on August 8th. I have had no response. I don't see how to cancel my account on-line. In fact, I can't even delete my bank account. I do not want this service. Please advise how to cancel and delete my account. I'll am providing this information to our vendors who suggest that we use your service. **What problems is Paymode solving and how is that benefiting you?** Paymode-X has only casued wasted time in trying to accomodate our vendor. ### 18. A truly remarkable payment solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ega Dwi M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2023 **What do you like best about Paymode?** Paymode-X is a truly remarkable payment solution that has transformed the way we handle financial transactions. Its user-friendly interface and robust features have streamlined our payment processes, making them more efficient and secure. With Paymode-X, we've experienced faster and more reliable payments, reduced errors, and increased visibility into our financial operations. It has been a game-changer for our business, and we highly recommend it to anyone looking to optimize their payment workflows. **What do you dislike about Paymode?** Depending on your business's unique needs, you might find certain limitations in terms of customization and flexibility in the platform. **What problems is Paymode solving and how is that benefiting you?** The platform employs robust security measures, including encryption and fraud detection, reducing the risk of payment fraud and data breaches. This added security is crucial for safeguarding financial transactions. ### 19. Process Payables with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Ken H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Paymode?** Use of worflows makes tracking and processing invoices seamless and easy. With the ability to create workflows by GL code, by person or by entity among others there has not been any requests by managment that we have not been able to accommodate. Although I don't have to contact them often, their customer support team is always knowledgable and quick to respond. Happy Customer for almost 10 years now!! **What do you dislike about Paymode?** I would like more types of email reminders but this is a small issue. Great product! **What problems is Paymode solving and how is that benefiting you?** We needed an electronic solution for processing payables that seamlessly connects to our accounting software, MRI and Nexus does that very well. ### 20. Nexus User **Rating:** 5.0/5.0 stars **Reviewed by:** Doug S. | Chief Accounting Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Paymode?** Long time Nexus user and recently implemented Nexus at my current company. With Nexus we get better integration into our accounting system and improved customer support. **What do you dislike about Paymode?** There is no downside to using Nexus. Setup was simple and the implementation consultant was great. **What problems is Paymode solving and how is that benefiting you?** We now have better integreation into our accounting system with Nexus that will allow us to track and report on construction projects more efficiently. ### 21. They work with you to build a solid relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Paymode?** Professional and knowledgeable sales, support, and business reps. They are responsive to requests whether we are asking them to research an issue, provide further education, or add new features. Our ability to easily create custom, scheduled reports and the reliability of their network is another positive. The integration with MRI was easy and had no issues. **What do you dislike about Paymode?** Would like to be able to add fields to the search capability. **What problems is Paymode solving and how is that benefiting you?** Eliminate scanning of invoices, coding them by hand, getting approval and knowing who has the invoice. A significant number of our vendors enter their invoices into the Nexus Vendor Portal eliminating paper invoices delivered through the mail. ### 22. Quick, useful, mostly painless **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Paymode?** Payments come in without me needing to take any action. Direct deposit is speedy and efficient compared to other payment services we've used in the past for vendor partners **What do you dislike about Paymode?** Payments aren't displayed with enough identifying characters without having to click into each physical payment to identify which specific transaction I'm looking at. This makes reconciling our accounts each month a little more time consuming, and displaying better identifiers on the bulk transaction page would make the process a little more seamless **What problems is Paymode solving and how is that benefiting you?** We receive electronic payments for 1000+ invoices annually, and Paymode-X has allowed us to manage the reconciliation of our accounts monthly by receiving funds faster, and matching them to our invoices quickly, therein saving us time & money ### 23. THE BEST WAY TO GET PAID **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon F. | Construction Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Paymode?** The ease of getting paid and knowing when my money will be available. I love how it shows me what invoices were paid out and which ones are still pending. I would recommend pay mode x to any business owner with a small business or large business. They make it simple and it does not cost much to get your money and keep track of it. The customer service is amazing and they can solve your problems with ease. Don't sit and wait and wonder if a check is in the mail or when you're going to get paid just get Paymode-X. You won't regret it. **What do you dislike about Paymode?** Honestly, I can't find much that is wrong with Paymode-X. The only thing I could say that I would change is the description of which invoice was paid I would also add a picture of the invoice or add a description of the invoice so that when I look to see what payment was made I don't have to go through a process. But even then I still choose Paymode-X over any other payment platform I use with other companies. **What problems is Paymode solving and how is that benefiting you?** Play mode X solves the issue of knowing if an invoice has already been paid or when I should expect to receive the payment. I have gone through several times to check if I received payment from an invoice and Paymode-X tells me with ease. I love it especially for a small business like mine where I have trouble keeping track of payments and invoices. ### 24. We have used Nexus for almost 20 years. We wouldn't use any other system. **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Paymode?** It checks all the boxes: Ease of Use and Implementation, Flexibility, Workflow, Job Cost and Integration with MRI. **What do you dislike about Paymode?** Would like the ability for Vendors to be able to select by invoice as to whether they want a VCard, ACH or Check. **What problems is Paymode solving and how is that benefiting you?** ROI showed that we would not have to hire additional AP people. Saves me 3 hourse each week from signing checks. ### 25. Nonstarter because of payment processing fees **Rating:** 0.0/5.0 stars **Reviewed by:** Benjamin M. | Chief Executive & Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Paymode?** I only use Paymode-X because a vendor I work with requires that our business uses it to verify payment. The only redeeming thing about the experience is that we get a notification when a payment has processed. But that is hardly worth the high processing fees associated with using the service. **What do you dislike about Paymode?** The high processing fees we have to cover on behalf of the client make Paymode-X something we're unlikely to use in any other circumstances. If there was a way for the customer to cover these fees on behalf of the vendor that would be ideal--since they are requiring this service rather than ACH or payment by check. **What problems is Paymode solving and how is that benefiting you?** As a consultant vendor serving a client, Paymode-X is not solving any problems for our business besides ensuring we get paid for services rendered. There are other less expensive and even faster services that we would advocate for if the customer would be open to moving away from Paymode-X ### 26. An easy way to get paid! **Rating:** 5.0/5.0 stars **Reviewed by:** Mary B. | Columnist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Paymode?** Payment goes right into my account each month. Notifications are helpful. A good system. **What do you dislike about Paymode?** No downsides. It's very easy to use and the documentation is helpful for accounting purposes. **What problems is Paymode solving and how is that benefiting you?** Saves time on depositing checks. Makes tracking invoices easier ### 27. Best Payment Platform Our Company Uses **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Paymode?** Paymode allows us to see a payment up to a week before we receive it. A simple log-in every other day allows me access to see what is coming to us so that I don't have to reach out to the management company to see where the payment is. It also gives us insight of where most of our payments come from. It is one of the best platforms we use. **What do you dislike about Paymode?** I really don't have any issues with Paymode- X. I would possibly enjoy a training seminar to see if I am missing out on any of the features. **What problems is Paymode solving and how is that benefiting you?** I work on collections also, and have to call when there is a late payment. I can check paymode-x and see what is coming and it prevents a call that would have otherwise had to be made. ### 28. Paymode was a great resource to manage B2B Receivables **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff M. | Sr Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Paymode?** One of our B2B vendors used this service. At times, it can be really challenging to get information from B2B vendors for remittance details. Paymode makes it easier to collect payment and review details **What do you dislike about Paymode?** Paymode in the instance I leveraged was relatively simple in what you were able to access. **What problems is Paymode solving and how is that benefiting you?** Paymode X was the vendor we leveraged to receive B2B payments. ### 29. Horrible experience. Avoid at all costs **Rating:** 0.0/5.0 stars **Reviewed by:** Frederic C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Paymode?** Absolutely nothing. They essentially robbed us of thousands of dollars through a misunderstanding during the implementation process and then refused to even engage with our team when we tried to resolve the issue **What do you dislike about Paymode?** - Zero customer support - Horrendous attitude from their team - Shady business practices **What problems is Paymode solving and how is that benefiting you?** They solved none of our problems. Quite the opposite, they just created way more issues for us ### 30. Very Reliable and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** jamy p. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Paymode?** I love that Paymode-x emails me when there's an invoice that gets paid and its super easy to click through that email to read those details. Once i get those emails, the funds get deposited into my account by the next day. **What do you dislike about Paymode?** The only thing that i dislike about the way the details of the payment are shown on the dashboard is that i have to click on "view details" in order to find out which invoice got paid - i wish they just listed it on the dashboard page to make that process more efficient for me. **What problems is Paymode solving and how is that benefiting you?** they're are solving the payment process for me by allowing me to receive payments extremely efficiently so i don't have to rely on the mail to get my funds. I rely completely on paymode x for certain customers and there have not been any issues. ### 31. Works but I have used better. **Rating:** 3.0/5.0 stars **Reviewed by:** Mischele P. | Accounting Department Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about Paymode?** I like the ability to receive ACH payments for customers and the fact that Paymode emails me when payment is sent. However, that is about the only good things I can say for Paymode. **What do you dislike about Paymode?** I find Paymode to be the most finicky and hard to navigate of all the payment processing services that we use. It is most definitely not our preferred payment method but is the only one that some of our customers use so... **What problems is Paymode solving and how is that benefiting you?** Paymode allows us to receive ACH payments from customers. We definitely do not use it as our primary method because it is too finicky. But for those customers who refuse to pay any other way, this works well. ### 32. Simple Easy Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Paymode?** I like that our vendors can initiate payment on Paymode X, and we receive it within a day. I always receive remittance information from Paymode X, so I know how to apply the amount we receive. The process is seamless and faster than waiting for checks to come in the mail **What do you dislike about Paymode?** The main thing I dislike is the fees; they are costly. The website is easy to understand and easy to set up an account. It would be nice if it was easier to add multiple accounts that you want the ACH to be deposited into **What problems is Paymode solving and how is that benefiting you?** Paymode X has made it easier for our vendors to send us payments faster and more efficiently. We also do not have to wait for checks in the mail and payments being lost. ### 33. It is usefull but not as friendly as I would like it to be **Rating:** 3.5/5.0 stars **Reviewed by:** Bertha H. | Sr AR Revenue Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Paymode?** I use it for identifying the invoices that are being paid by each customer, and it is good it shows the details for each payment and it is a fast tool that help to save time. **What do you dislike about Paymode?** I have not found a way to download a batch or list of payment details or remittances in excel, so it would be faster for us to handle, as we receive some days several payments, so right now I need to click in each one to get the detail of invoices. **What problems is Paymode solving and how is that benefiting you?** It helps us save time as it is fast to consult by ourselves the remittances for each payment that we receive from our HCA customer locations, it is usually reliable, only once in a while I have had to wait due to manteinance. ### 34. Unresponsive Vendor Success Team **Rating:** 0.0/5.0 stars **Reviewed by:** michelle c. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Paymode?** Do not like anything. Can't get anywhere or things resolved. It should take hours on hold and 13 plus phone calls to have something resolved. **What do you dislike about Paymode?** Have been trying for almost a month with a phone call daily to have the account changed and the only people that can do is the vendor success team which don't have direct lines so the customer service who answers is pleasant but they can't help you. Terrible customer service. This is impacting out business and not acceptable. **What problems is Paymode solving and how is that benefiting you?** Not solving any problem creating problems where we can't be paid ### 35. Get paid from clients faster! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Paymode?** We used to have to wait 60 days to get paid from certain clients, but when they switched to Paymode-X that completely changed. We now get it in approximately 3 weeks. I also love the communication from Paymode-X letting me know a deposit is about to be made, as well as letting me know which invoices that includes. **What do you dislike about Paymode?** Initially I was told we would have to pay a fee to receive payments, which didn't work for us, but then they changed that so now we receive payments without cost. **What problems is Paymode solving and how is that benefiting you?** It's solving the issues of time it takes to receive paid invoices which benefits us so we can close out accounts sooner. We are able to move on quicker and not worry about following up with the clients. ### 36. We've only participated for a month and it has saved so much time **Rating:** 5.0/5.0 stars **Reviewed by:** Patty B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Paymode?** I don't have to drive to the bank and wait. I don't have to pick up checks at corporate. It's such a time saver and I don't have to worry about losing a check in the mail **What do you dislike about Paymode?** Nothing. I have found no downsides. Everything works well so far **What problems is Paymode solving and how is that benefiting you?** Nothing at this time. ### 37. My customers force me to pay to get paid **Rating:** 1.5/5.0 stars **Reviewed by:** Adam R. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Paymode?** There is certainly a convenience factor to being paid via Paymode-x. The dashboard layout and reporting functions are clean, simple, and helpful for an overall view. **What do you dislike about Paymode?** Some of our customers use Paymode-X to process their payments, which then results in us having to pay a fee simply to receive funds via ACH. There is no way around the fee and it makes us far less likely to do business with customers who use Paymode-X as their payment processor. **What problems is Paymode solving and how is that benefiting you?** Paymode-X is only used by our company to receive payments from customers who utilize it for their A/R processing. I would never use it if at all possible as the fees are outrageous. ### 38. Transfering seculey with Paymode X **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah F. | HR Manager Safety Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Paymode?** It is beneficial to know that transferring or receiving funds through Paymode X is a secure method. It is excellent for our customers to know that they are safely making a payment when doing so electronically. **What do you dislike about Paymode?** Paymode-X does what it was created to do. The only problem I have ever had was setting up a new user, and when they did not follow through in the allotted time to create the user login, I could not rest it for them. **What problems is Paymode solving and how is that benefiting you?** Paymode X has helped solve the problem of receiving invoice payments later than we should. We can accept payment securely from our customers. It has helped greatly. ### 39. Good until it isn't **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Paymode?** Payments usually ok, at least you certainly hope so **What do you dislike about Paymode?** If you have ANY questions they do not reply to email or return calls, and they never answer the phone so you have to leave a message. **What problems is Paymode solving and how is that benefiting you?** They aren't solving anything. They created problems ### 40. Horrible Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Ellen G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Paymode?** Ease of recieving payments for invoices. **What do you dislike about Paymode?** I have had several calls and service tickets into Paymode-X with no response. **What problems is Paymode solving and how is that benefiting you?** We were forced by the client we invoice to use this platform so all it does is allow us to recieve our payment. ### 41. Paymode-X makes it easy to receive secure payments. **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle S. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Paymode?** Paymode-X has an interface that is user friendly, simple to understand and navigate, and keeps your information secure. No need to provide clients with our specific banking information, as we can be securely paid through Paymode-X. **What do you dislike about Paymode?** I have nothing negative to say about Paymode-X, besides that we likely do not use it to it's full capabilities and it can probably do much more than we are even aware of. We will continue using Paymode X moving forward. **What problems is Paymode solving and how is that benefiting you?** Paymode-X helps us to receive payments quickly and securely. We don't have to worry about checks being lost in the mail or putting out our secure banking information when being paid with Paymode-X ### 42. Don't like the fees for receiving my payments **Rating:** 2.5/5.0 stars **Reviewed by:** Tammy F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Paymode?** I like how quickly I receive payments and that I can check on the status. **What do you dislike about Paymode?** I do not like paying a fee to receive payments from customers who use Paymode. I now tack on an additional fee on our invoices to cover the Paymode fee. Let the receive of the invoice pay the fee. It should not be taken out of my payment for services rendered. **What problems is Paymode solving and how is that benefiting you?** I can see the status of payments and make sure that they are being processed. I can also see when payment will actually hit my account which helps me manage our payables. ### 43. Receive Payments **Rating:** 3.5/5.0 stars **Reviewed by:** Charles P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Paymode?** It is easy to use and the setup was fairly simple. It has made it easy to receive payments from entities that are already using the same platform and we are able to receive payments timely. **What do you dislike about Paymode?** I feel like it is simple enough to use and don't have any dislikes with the programs. We primarily use it to receive payments and it serves that purpose well for us. **What problems is Paymode solving and how is that benefiting you?** It gives the opportunity to receive payments faster from the organizations that use the system. It saves us time and allows us to view reports so that we can reconcile the payments. ### 44. Payment Reports **Rating:** 3.5/5.0 stars **Reviewed by:** Jill W. | Accounting Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Paymode?** It's an easier way for General Contractors to distribute funding to their subcontractors. **What do you dislike about Paymode?** Payment detail report is too detailed with so much information that I have to print 20 + pages for deposit information. I think a different format with the ability to print in portrait form would work better. General Contractors should be the ones to pay for this service not the people receiving money. **What problems is Paymode solving and how is that benefiting you?** As a receiver of money from this platform only, this doesn't solve anything except maybe getting paid quicker. ### 45. Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Paymode?** We have enjoyed working with Paymode-X with receiving payments from the Property Management companies that we work with. We used to have to wait a long time to receive payments via slow mail but with this, we now receive payments within a week. We are also notified when the payments have been deposited and receive reports and can run them for the deposits. **What do you dislike about Paymode?** So far, we have not had any issues with using Paymode-X. **What problems is Paymode solving and how is that benefiting you?** It has shortened the time frame for receiving payments from the Property Management companies that we work with. ### 46. Paymode-X has revolutionized our accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Bob G. | Store Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Paymode?** Paymode-X has revolutionized the way we handle invoice payments at UCLA. The platform is user-friendly and allows us to process payments with ease and efficiency. Gone are the days of manual data entry and endless reconciliation, as Paymode-X automates these tasks for us. Not only does this save us time, but it also increases accuracy and reduces the risk of payment errors. The platform's electronic payment options have also resulted in faster payment processing times, making it easier for us to manage our finances. Overall, I would highly recommend Paymode-X to any business looking for a streamlined payment solution. **What do you dislike about Paymode?** the sign up process could be a little easier. **What problems is Paymode solving and how is that benefiting you?** Paymode-X automates these tasks for us. Not only does this save us time, but it also increases accuracy and reduces the risk of payment errors. ### 47. Highl Recommend Paymode-X! Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth S. | Financial Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Paymode?** I love receiving payments via Paymode-X. There are no costs to us as beneficiaries and payments come quickly. We are notified when a payment is made via email. **What do you dislike about Paymode?** I have to ask the customer what invoices they are paying when a payment shows up in our account. I wish there was a remittance form that could be emailed when they make their payment. **What problems is Paymode solving and how is that benefiting you?** We are receiving payments from customers and not having to pay credit card fees. ### 48. Payments Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Paymode?** The set-up of the platform is extremely user-friendly even for the most inexperienced user. All of the information I need is easily accessible and in plain sight so I do not have to endlessly search through tabs and pages of uselessness. **What do you dislike about Paymode?** On occasion, the dates will not update to reflect the specific time frame I am looking for. **What problems is Paymode solving and how is that benefiting you?** I do not have to go through multiple channels, departments or people in order to receive payments or find information regarding specific invoices. ### 49. Client Payment Review **Rating:** 2.5/5.0 stars **Reviewed by:** Lindsay A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Paymode?** It's easy to see account information and see payments and what invoices are paid, once you can get logged in. **What do you dislike about Paymode?** Passwords never store and the system is constantly asking for the password and saying it's incorrect even though it's not and I have to change my password every time I log into check the payment. It also took a long time to set up our account from the payee side. But I cant complain getting paid by my clients. **What problems is Paymode solving and how is that benefiting you?** I am the payee and the company that uses your services pay me invoices. ### 50. It's not too bad **Rating:** 3.5/5.0 stars **Reviewed by:** Kechell J. | Insurance Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Paymode?** The most helpful thing about using Paymode-X is we can accept other companies on the same account and not have to create a new account for each company. The interface is user-friendly compared to other software we have used. **What do you dislike about Paymode?** The downside of using Paymode-X would be the network fees we are charged on each invoice. **What problems is Paymode solving and how is that benefiting you?** Paymode-X is helping us to get invoice payments in a timely matter and directly into our bank account. We are notified when are being paid so, there is no guessing. ## Paymode Discussions - [Is Paymode-X safe?](https://www.g2.com/discussions/is-paymode-x-safe) - 2 comments - [Who uses Paymode-X?](https://www.g2.com/discussions/who-uses-paymode-x) - 1 comment - [What is Paymode-X premium?](https://www.g2.com/discussions/what-is-paymode-x-premium) - 1 comment - [What does Paymode-X do?](https://www.g2.com/discussions/what-does-paymode-x-do) - 1 comment - [View Paymode pricing details and edition comparison](https://www.g2.com/products/paymode/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+08%3A48%3A37+-0500&secure%5Bsession_id%5D=332c1656-61ca-427a-9b75-55c6af13ffc1&secure%5Btoken%5D=7210013df6f32b7b28a6659f23220bfc08a401c5c4371b1ca1f82f07267ec347&format=llm_user) ## Paymode Integrations - [HighRadius Accounts Receivables](https://www.g2.com/products/highradius-corporation/reviews) - [MRI Property Management](https://www.g2.com/products/mri-property-management/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [PredictAP](https://www.g2.com/products/predictap/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) ## Paymode Features **Invoice Management** - Capture - Supplier Portal - Repository **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Invoice Processing** - Approvals - Batch Processing - Match Invoices **Analytics** - Due Dates - KPIs **Analytics** - Due Dates - KPIs - Payment Tracking **Integration** - Accounting - Payment Integration - ERP **Integration** - Accounting - Payments - ERP - Account Sync **Agentic AI - Invoice Management** - Cross-system Integration - Adaptive Learning - Proactive Assistance **Risk** - Analysis - Identification - Scoring **Recovery** - Recoup - Reporting **Audit** - Filters - Overpayments - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Paymode Alternatives - [AvidXchange](https://www.g2.com/products/avidxchange/reviews) - 4.4/5.0 (324 reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - 4.4/5.0 (1,783 reviews) - [Stampli](https://www.g2.com/products/stampli/reviews) - 4.6/5.0 (1,954 reviews)