Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Great experience for global payroll"
5/5
What do you like best about Blue Marble Global Payroll?

I've had a great customer service experience with our reps. The system is very easy to use and allows you to run very efficient reports. Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

Although easy to navigate, the platform looks slightly outdated. An upgrade here could better the product. Review collected by and hosted on G2.com.

LC
Leslie C.
Mid-Market (51-1000 emp.)
"Global Payroll Solution"
5/5
What do you like best about Blue Marble Global Payroll?

Providing a user friendly system for all globe payroll in one place. Ability to provide input on process and system improvements. Very knowledgeable, friendly and accommodating payroll partners around the Globe. Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

One payroll expert for all countries, this is an impossible request but still a wish. Review collected by and hosted on G2.com.

LM
Lisa M.
Mid-Market (51-1000 emp.)
"Great partner for global expansion"
5/5
What do you like best about Blue Marble Global Payroll?

The sales pitch I received matched the service and implementation 100%. There are honest about what they can and cannot do. The model of having direct contact with local payroll provider saves time and provides great service to our employees. Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

There is no dislike. We had a few bumps in the road, but the team partnered to quickly get resolution without finger pointing. They are very accountable as a company. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Falls Short"
1/5
What do you like best about Blue Marble Global Payroll?

Nothing. We only use it as it would be too time consuming to change right now. We will be dropping it at the first available opportunity Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

Just about everything.What you get is nothing like you are told during the sales process. BlueMarble is not a payroll processing company. All they do is process your payroll though their website with a third party processor. Why not go straight to the processor and save all the additional fees? All the reports are useless. All they show is the gross salary being paid. No taxes, employer or employee. No way to know cash needed. You have to wait until the next day to see if the payroll is correct as there are no real-time reports available Review collected by and hosted on G2.com.

Response from Julie Gaertner of Blue Marble Global Payroll

Blue Marble is fully transparent that we are not a local processor. We introduce our local partners during implementation and they are also part of our service model. It is unfortunate that you are unsatisfied with our services. Please contact us so we can either help solve the issue or help you with an alternative solution and make your transition a smooth one. We do want you to be satisfied with whatever option you choose.

Verified User in Sports
AS
Verified User in Sports
Mid-Market (51-1000 emp.)
"Customer Service Centered Approach with Easy to Use Technology"
4.5/5
What do you like best about Blue Marble Global Payroll?

All information for all companies are housed in one system, including reporting capabilities. The process for submitting payroll and pulling reports is standard across our international entities and saves us time. Both the in-country service providers and Blue Marble employees are extremely responsive and helpful. It is helpful to be able to access both levels of service. Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

Webportal is constantly being updated but some features are a little "clunky" to use. Review collected by and hosted on G2.com.

Steve B.
SB
Steve B.
Corporate Financial Controller
Mid-Market (51-1000 emp.)
"BlueMarble payroll"
4.5/5
What do you like best about Blue Marble Global Payroll?

Great support as we bring on new countries.

Central reporting Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

some payment partners in local areas are better than others. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Global user - implemented in 2016"
3.5/5
What do you like best about Blue Marble Global Payroll?

Flexibility and responsiveness to ideas and updates Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

Some of the processes are a little behind - they are coming along though! Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Mid-Market (51-1000 emp.)
"Insightful Portal"
5/5
What do you like best about Blue Marble Global Payroll?

From the system / provider we used previously, Blue Marble Payroll is very insightful and provides us with details of our payroll transactions. Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

I haven't found a con using the system. Review collected by and hosted on G2.com.

DM
Debbie M.
Small-Business (50 or fewer emp.)
"Great implementation and excellent customer service!"
5/5
What do you like best about Blue Marble Global Payroll?

Ease of performing all payroll related tasks Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

I honestly don't have anything that I don't like! Review collected by and hosted on G2.com.

Verified User in E-Learning
EE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"We started with BlueMarble in 2016 and feel that the product/service has improved."
3.5/5
What do you like best about Blue Marble Global Payroll?

They have all the aspects that we need as a business for hiring international employees. Review collected by and hosted on G2.com.

What do you dislike about Blue Marble Global Payroll?

Processes could be smoother, more informative, and more clear. Review collected by and hosted on G2.com.