I like that PayHOA allows all of our members to pay their HOA dues, which really helps in lessening the paperwork we have to do for things like fines and violations. The record-keeping capabilities are also quite beneficial, and I appreciate the interactive features that enhance communication between our members and the admins on-site. I find it valuable that members can easily access and check the bylaws through the platform, especially using the AI feature search engine. Setting up PayHOA was extremely easy for our association. Review collected by and hosted on G2.com.

The mobile version of PayHOA is a bit quirky. On an iPhone, you have to flip the phone different ways to save changes or send emails. It doesn't work well with a phone and is hard to navigate. Review collected by and hosted on G2.com.

I love the ease of using PayHOA; it’s very easy to use. The system drastically reduces the amount of time to manage tasks, like paying the landscaper, since I can handle everything within PayHOA without needing to go out and mail a check. I appreciate having control as I approve the invoices. Resell documents are a breeze now, saving so much time, and from a record-keeping perspective, everything is centralized in one place. The residents in our neighborhood are happy with it too. Homeowners can log in and see what they owe, their statements, and exactly where our money is going, helping us budget effectively. I particularly like the payment automation system that allows me to issue payments to vendors without hassle. Transitioning from manual processes to PayHOA was very easy; I watched a video, uploaded documents, and everything worked like a charm. I give it a rating of 10 out of 10, which reflects my satisfaction. Review collected by and hosted on G2.com.

Ease of use. We are fully automated. Review collected by and hosted on G2.com.

The platform is relatively easy to learn for board members and self-managed associations. Owners also find the portal simple to navigate for payments and account access. Day-to-day tasks like posting announcements, managing owner information, and collecting assessments are straightforward.

The interface is clean and modern compared to older HOA software systems. Navigation is intuitive overall, although some accounting workflows could be organized more clearly, especially around chart of accounts setup, equity accounts, and reserve reporting. Review collected by and hosted on G2.com.

While the platform works well for most daily operations, there are occasional limitations and reporting inconsistencies when handling more complex accounting adjustments. Certain transactions, such as reserve expenses, transfers between accounts, and historical corrections, can sometimes appear in ways that distort financial reports if not carefully configured.

Timing of process checks. Too lengthy. Can take up to 12 days. Review collected by and hosted on G2.com.

We’ve been very pleased with PayHOA, especially given how affordable it is compared to other HOA management software. The system is a little different from others I’ve used in the past, but it’s still fairly user-friendly. There are a few nuances to learn at first; however, once you understand them, it becomes very intuitive and easy to use. What truly sets PayHOA apart, however, is its outstanding customer support. Liz has been absolutely exceptional. She consistently goes above and beyond to help resolve issues, responds quickly, and takes the time to ensure everything is working correctly. It's rare to find someone so knowledgeable, patient, and genuinely committed to helping customers succeed. Review collected by and hosted on G2.com.

There’s a lag in how quickly reports update after I’ve entered new information. Sometimes I have to log out and log back in before the transaction shows up correctly in the reports. Review collected by and hosted on G2.com.

PayHOA is the management solution that we have been looking for. The user interface is very intuitive. PayHOA customer support is very responsive by way of phone and email. They also provide a great AI help chat. The communication piece provides instant push messages by way of phone, text and email. Our data is accessed by way of a secure web site. We also use the PayHOA Weebly website builder. Review collected by and hosted on G2.com.

There is no payroll module with PayHOA. Payroll would make PayHOA truly one-stop-shopping. We decided to go with ADP for payroll. Review collected by and hosted on G2.com.

I really like PayHOA for its ability to help me keep track of deposits, which simplifies managing roughly 50 deposits every month and ensures all payments have been received on a timely basis. The reporting mechanism stands out as a significant feature, making tasks like taxes and account reconciliation much more straightforward by allowing me to check which payments have been made by unit. Additionally, sending out invoices is a breeze with PayHOA. I can send invoices to all 36 units at once, even if each unit has a different amount, and it's still simple. I find it to be a major time saver, especially with the ability to send invoices and messages via email to all the individual units. It's also nice to have a database with all of our owners and their contact information, so I never have to look up emails because they're all right there in the system for me, saving me time. Overall, the accuracy and time-saving features make PayHOA invaluable for our condo association. Review collected by and hosted on G2.com.

Not applicable Review collected by and hosted on G2.com.

I like that PayHOA allows us to handle invoicing directly through the software. It's also great to keep track of communications we send out, including seeing if emails have been received, opened, and if links within them have been clicked. The new voting feature is pretty good too, letting us vote for board members or changes to our CC& Rs. Another thing I appreciate is the ability to store key documents all in one central location, making administration tasks much more manageable. We had great support from the software provider, and the initial setup was fairly easy. Review collected by and hosted on G2.com.

I'd like better integration with Gmail. Right now, it would be nice if we could actually use Gmail and have it integrated more tightly with PayHOA so we don't have a separate window to have to create and send emails Review collected by and hosted on G2.com.

I like that it is designed specifically for HOAs. I like that you can see who has seen and read emails. Review collected by and hosted on G2.com.

The customer support is slow and non responsive - several times I have had to wait days for a simple question.. The AI assistant is out of date (like, it will say "click on this button" but the program has been changed and that button doesn't exist anymore). The third party they use for payments to vendors takes weeks before the vendor receives money. The maintenance requests are not easy to review or prioritize or update. The system does not allow for autopay to be assigned to a specific unit. The system does not correctly report items on the reports if the invoice date and payment date are not in the same month. We would like more options on reporting and accounting. For example, we would like to be able to have a main/operating account and reserve/savings accounts. But we need the option to combine or separate those on reports. Typically the main account is budgeted and the reserve is not. Review collected by and hosted on G2.com.

I like PayHOA because it's incredibly easy to use and streamlines everything, which saves a lot of money by not having to outsource accounting. The accounting features are just as good as QuickBooks, but even better since they're tailored towards HOAs. The onboarding specialist makes the setup process really simple and it doesn't take much time, and they even offer an accountant for doing taxes at the end of the year for an extra fee, which makes it really easy as well. Review collected by and hosted on G2.com.

I would not change anything about PayHoa.. it has exceeded my expectations. Review collected by and hosted on G2.com.

I think the voting workflow (which we just recently discovered/enabled) is the most useful way for our board to formalize decisions. Its also useful to look up info and history on homes/homeowners when needed. The dashboard is pretty intuitive so most board members can navigate. Review collected by and hosted on G2.com.

For some older board members the features may be more overwhelming. For the violations, I wish I could create an automated workflow based on the votes so that once majority (4+ of 7) is achieved, it would automatically approve or complete the workflow. I also don't like that for some reason my wife (who isn't a board member) continues to get HOA email notifications which is drama that's none of her business as a she isn't on the board. Probably a setting since she lives at same address as me but I haven't figured out how to prevent this. Review collected by and hosted on G2.com.