PayHOA is the management solution that we have been looking for. The user interface is very intuitive. PayHOA customer support is very responsive by way of phone and email. They also provide a great AI help chat. The communication piece provides instant push messages by way of phone, text and email. Our data is accessed by way of a secure web site. We also use the PayHOA Weebly website builder. Review collected by and hosted on G2.com.

There is no payroll module with PayHOA. Payroll would make PayHOA truly one-stop-shopping. We decided to go with ADP for payroll. Review collected by and hosted on G2.com.

I really like PayHOA for its ability to help me keep track of deposits, which simplifies managing roughly 50 deposits every month and ensures all payments have been received on a timely basis. The reporting mechanism stands out as a significant feature, making tasks like taxes and account reconciliation much more straightforward by allowing me to check which payments have been made by unit. Additionally, sending out invoices is a breeze with PayHOA. I can send invoices to all 36 units at once, even if each unit has a different amount, and it's still simple. I find it to be a major time saver, especially with the ability to send invoices and messages via email to all the individual units. It's also nice to have a database with all of our owners and their contact information, so I never have to look up emails because they're all right there in the system for me, saving me time. Overall, the accuracy and time-saving features make PayHOA invaluable for our condo association. Review collected by and hosted on G2.com.

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I like that PayHOA allows us to handle invoicing directly through the software. It's also great to keep track of communications we send out, including seeing if emails have been received, opened, and if links within them have been clicked. The new voting feature is pretty good too, letting us vote for board members or changes to our CC& Rs. Another thing I appreciate is the ability to store key documents all in one central location, making administration tasks much more manageable. We had great support from the software provider, and the initial setup was fairly easy. Review collected by and hosted on G2.com.

I'd like better integration with Gmail. Right now, it would be nice if we could actually use Gmail and have it integrated more tightly with PayHOA so we don't have a separate window to have to create and send emails Review collected by and hosted on G2.com.

I like that it is designed specifically for HOAs. I like that you can see who has seen and read emails. Review collected by and hosted on G2.com.

The customer support is slow and non responsive - several times I have had to wait days for a simple question.. The AI assistant is out of date (like, it will say "click on this button" but the program has been changed and that button doesn't exist anymore). The third party they use for payments to vendors takes weeks before the vendor receives money. The maintenance requests are not easy to review or prioritize or update. The system does not allow for autopay to be assigned to a specific unit. The system does not correctly report items on the reports if the invoice date and payment date are not in the same month. We would like more options on reporting and accounting. For example, we would like to be able to have a main/operating account and reserve/savings accounts. But we need the option to combine or separate those on reports. Typically the main account is budgeted and the reserve is not. Review collected by and hosted on G2.com.

I like PayHOA because it's incredibly easy to use and streamlines everything, which saves a lot of money by not having to outsource accounting. The accounting features are just as good as QuickBooks, but even better since they're tailored towards HOAs. The onboarding specialist makes the setup process really simple and it doesn't take much time, and they even offer an accountant for doing taxes at the end of the year for an extra fee, which makes it really easy as well. Review collected by and hosted on G2.com.

I would not change anything about PayHoa.. it has exceeded my expectations. Review collected by and hosted on G2.com.

I think the voting workflow (which we just recently discovered/enabled) is the most useful way for our board to formalize decisions. Its also useful to look up info and history on homes/homeowners when needed. The dashboard is pretty intuitive so most board members can navigate. Review collected by and hosted on G2.com.

For some older board members the features may be more overwhelming. For the violations, I wish I could create an automated workflow based on the votes so that once majority (4+ of 7) is achieved, it would automatically approve or complete the workflow. I also don't like that for some reason my wife (who isn't a board member) continues to get HOA email notifications which is drama that's none of her business as a she isn't on the board. Probably a setting since she lives at same address as me but I haven't figured out how to prevent this. Review collected by and hosted on G2.com.

I like that with PayHOA, payments are made online, so we no longer have to actually go to the bank to make payments. The accounting and invoicing features are really valuable because they help us generate and collect our annual dues efficiently. We're able to keep track of everything that's being spent, and multiple board members can log in to see where we stand financially. The initial setup was relatively simple; we were able to download files in CSV format and easily export them, and it even added a picture of each house for more clarity. Now, we can see not only where the payments are going but also what the house looks like. Review collected by and hosted on G2.com.

I find the ability to merge names when sending bills is lacking because I have to choose either the main person, primary householder, or the secondary. It would be nice if they can merge that. I also think the website builder needs modernization to look more up-to-date, as it currently feels very basic and reminiscent of the 1990s. Review collected by and hosted on G2.com.

I really appreciate how PayHOA makes it easy for our small homeowner association to manage itself without needing to pay for a professional manager. It saves us a lot of money by not having to pay $700 a month for a property management firm to handle our finances and business filings. Additionally, the platform takes care of collecting dues, paying vendor expenses, and even filing tax reports all within the system. I find it really easy to use, and it meets all our needs since our organization is small. The initial setup was very easy, with a user-friendly process that guided me through. Review collected by and hosted on G2.com.

I have no dislikes Review collected by and hosted on G2.com.

I really like PayHOA for its ease of setup; I was able to batch-load information quickly even during the demo period, which impressed me enough to enroll our HOA. The software automates the invoicing and collection processes, alleviating the need for manual tasks. I also appreciate the automation of these processes and the transparency it provides for our residents, making financials clearer. The continuous addition of features that ease the administration tasks is also a big plus. Providing residents access to their own unit information and our overall financials is beneficial, even though most rely on AutoPay for dues. Review collected by and hosted on G2.com.

I sometimes mess up journal entries and have to re-enter them because I forget which entries to make credits and which entries to make debits, but it's easy to fix it. Review collected by and hosted on G2.com.

I like that PayHOA consolidates a lot of fragmented tasks into one platform, making it a one-stop shop instead of having dozens of spreadsheets. It replaces a patchwork of scattered tools, like Excel sheets, personal email threads, and paper forms, with a singular automated workflow that cuts down on manual administrative labor. For me, I logged in and it just worked. Review collected by and hosted on G2.com.

I find PayHOA's lightweight accounting system to be a bit restrictive at times. Syncing live bank feeds occasionally presents hiccups too. Additionally, non tech-savvy residents can get confused easily with its interface. I think it would help if it used more colloquial language like 'HOA dues' and 'processing fee' instead of the more complex terms it sometimes uses. Review collected by and hosted on G2.com.