I appreciate how PayHOA allows me to organize the accounting for costs incurred as well as provides an accounting system for collected HOA dues in an organized fashion. It also lets me update new owners of condos instantly and change and add vendors to the system, which is really useful. Having a professional platform for new owners to view and the ability to organize forms to report to board members in a timely fashion are great features. PayHOA works best with the transition from board members and treasurers. On a scale of one to 10, I would rate the initial setup an eight, which is pretty easy. I am likely to recommend it, giving it a 10 out of 10 in likelihood for recommendation. Review collected by and hosted on G2.com.

The Plaid system does not interact or interface with our bank account efficiently. It does update from time to time, but sometimes the link is broken, and I have to manually go in and connect the bank account to the HOA bank account from time to time. Review collected by and hosted on G2.com.

The feature that has made the biggest difference for us is the ability to send email and text blasts to the entire community. As a self-managed HOA, we rely heavily on our pressurized irrigation system, and when there is a shutoff or maintenance issue, being able to notify every resident immediately has been huge. We have actually gotten compliments from residents thanking us for the transparency and speed of communication, something that was not possible when we were running through a third party management company.

Maintenance requests and architectural committee approvals have also been genuinely useful. Instead of tracking these through email threads, everything comes in through the platform, gets routed appropriately, and there is a clear record of what was requested and approved. Review collected by and hosted on G2.com.

The main friction point for us is the connection between invoices and payments in PayHOA and the actual records in our bank account. It does not feel fully connected, and reconciling the two takes more consistent attention than we are always able to give it. We are an all volunteer board, everyone has a full time job, and this is a side responsibility, so we are not always going to be on top of it the way a dedicated bookkeeper would be. When we do stay on top of it, it works well and helps keep our balance sheet accurate, but the gap between the platform and our bank is something we notice.

Different board members use PayHOA at very different levels. As the president I am probably the power user, while others mostly just respond to notifications for things like polls or architectural review requests. That has not really been a problem, PayHOA works fine for both types of users, but it is worth noting the platform serves a range of comfort levels reasonably well. Review collected by and hosted on G2.com.

I like how easy this software makes it to manage the association’s business, including invoicing, tracking, and homeowner information. If I hit a stumbling block, the instant AI works well, and beyond that, the staff at PayHOA will always meet with me by the next day, if not the same day. Overall, the software is straightforward and easy to use. Natalie Jordan and the team at PayHOA are consistently helpful, and they’ve helped me immensely when I’ve needed to figure out issues. The price is reasonable and cost-effective for our needs. I would heartily recommend PayHoA to any business. Review collected by and hosted on G2.com.

I really can't say that there are things I dislike. Review collected by and hosted on G2.com.

PayHOA is an easy to use platform. We termintated our property management company a little over two years ago. Since switching and utilizing PayHOA, it has given our community more control over expenses, invoicing, and a better overall approach to community management. We only pay $65 a month, and the tools provided are far superior to anything we were receiving with our management company. Budget creation and tracking, payables, community notices/violations are all rolled into this one platform.

The initial set up took less than two hours, asdie from inputing all of our previous accounting transactions as we switched mid fiscal year. Overall, PayHOA has helped our community save over $20k a year in management fees. Review collected by and hosted on G2.com.

So far, we have not encountered a downside. The support is responsive, and if they cannot resolve it same day, you receive follow up within 24 hours. Review collected by and hosted on G2.com.

PayHOA has been very helpful, this includes the software and their support. Let me start off by saying their support is "stellar" (and I am a former IT Operations manager overseeing 12,000 Support Agents). The response is quick and they don't give you "half-answers", something that annoys me, because then both the subscriber and PayHOA must waste more time. So it is great that they understand the intent of the questions. Their online support content I would say is "decent." It does sometimes force me to ask for agent support, but not often. The onboarding process was pretty simple, once I got the hang of it (and I am more of a "try it and then fix it if I break it" guy. So, it is pretty intuitive, and again, their support team is very helpful and willing to do whatever it takes to onboard an HOA.

A helpful feature we use this last year was the ability to vote on a special assessment. Our state of Idaho requires us to get a majority vote on special assessments . We needed to do one to replace failing, damaged sidewalks. It's never easy to ask people for money but pay HOA made it super easy to set up the ballot and let people vote, and then tabulate the result. Super easy.

I think the thing I also like is the ability for property owners to submit "requests" back to the board and committees, which allows for a great distribution of labor and response. Review collected by and hosted on G2.com.

I always have a lot of suggestions, so it's not so much a "dislike" but something that would help: The "Request" engagement forms to interact with a requestor are not all that intuitive and terminology does not reflect intended actions. For example, interactions with a requestor should be THE MOST IMPORTANT THING so it should be the most intuitive. The lack of a simple, intuitive user experience and interface has caused some dropped balls. I don't want to put a heavy weight to this issue, but it is the one thing that was most troubling for me, and then, every single committee member has stumbled on this, and we have to keep having training on it (which says, it is not intuitive enough, in my opinion). Reach out if you would like me to explain this more, altho I have shared feedback about this with their support team. Review collected by and hosted on G2.com.

PayHOA brings all the necessary tools together in one place, making it possible for homeowners to manage an HOA effectively. Review collected by and hosted on G2.com.

Overall, the interface is intuitive and easy to navigate, but there are a few situations where you have to remember to take an extra step. For example, after issuing a violation, you need to reopen it in order to send it to the homeowner by mail. The main thing that frustrates me as a user is the delay in sending paper letters or reports—10 days to 2 weeks is simply too long in many cases. Review collected by and hosted on G2.com.

PayHOA greatly simplifies our homeowner association's financial management process. We used QuickBooks in the past, but it was overengineered and complicated for what we needed. It also limited who could serve on the board as the Treasurer. PayHOA is a much simpler interface that anyone on our board can use to manage finances or create reports. I also appreciate that the PayHOA team assigns someone who helped get us up and running. Review collected by and hosted on G2.com.

PayHOA provides a solid foundation, but is still building its platform to full functionality. On the plus side, there are lots of updates and new features arriving all the time. On the downside, sometimes adding one feature has broken another or changes where to find something. Review collected by and hosted on G2.com.

Ease of navigability; it is my first day using this software, and I am already logging invoices, creating payables, editing unit info and billing owners with the same confidence that I had only after weeks of practice using other softwares. Review collected by and hosted on G2.com.

I wish there was a quicker, more efficient way to search owners across all of the communities in my portfolio. For example: I am new to this company and have not yet committed all street names & their corresponding communities to memory; therefore, when an email comes in without any information that would identify which HOA they live in, I have to ask my colleagues if they recognize the name or ask the email sender to clarify. Review collected by and hosted on G2.com.

The ease of use, user friendly when it comes to finding the exact information I need and that no one feels the need to call support or have the entire neighborhood be onboarded. The login portal itself for users or board members is pretty straight foward. Review collected by and hosted on G2.com.

There is no mobile app. Which is not a deal breaker by any means but for those of us active and on the board, we're not always at our computer so it is a bit difficult to navigate the web portal on our mobile devices. Review collected by and hosted on G2.com.

PayHOA's biggest value is automated dues collection with bank integration and autopay, which removes most of the manual billing and reconciliation work for a self-managed board.

Upsides: low cost with no feature gating across tiers, an easy learning curve for rotating board members, and consolidation of violations, documents, voting, and communications into one platform Review collected by and hosted on G2.com.

Limited customization, where the modules are rigid and configuration options run out fast once you want something beyond the default workflow, and transaction fees, which erode the low subscription price and disproportionately hit smaller associations or specific payment methods. Review collected by and hosted on G2.com.