--- title: PayHOA Reviews meta_title: 'PayHOA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 261 reviews by the users' company size, role or industry to find out how PayHOA works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 261 scale: '5' date_modified: '2026-08-14' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # PayHOA Reviews **Vendor:** PayHOA **Category:** [Community Association Management Software](https://www.g2.com/categories/community-association-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 261 ## About PayHOA PayHOA is the leading all-in-one community management software built for self-managed associations and professional community association managers. Designed to simplify and scale day-to-day operations, PayHOA centralizes everything in one platform. From invoicing, payments, and accounting to voting, requests, violations, compliance, websites and more. Whether your board is led by volunteers, elected members, or supported by a property manager, PayHOA empowers leadership to run communities with ease, accuracy, and professionalism. No accounting degree or IT expertise required. With an intuitive interface, automated workflows, and robust reporting tools, PayHOA eliminates manual processes, reduces costs, and saves valuable time. Trusted by over 5.5k associations, we’re more than just software. We’re a partner helping communities operate smarter, communicate more effectively, and build places people are proud to call home. Together, we’re redefining modern community management. ## PayHOA Pros & Cons **What users like:** - Users highlight the **ease of use** of PayHOA, making management tasks intuitive and efficient. (26 reviews) - Users praise the **fast and efficient customer support** of PayHOA, always ready to resolve queries and issues. (14 reviews) - Users value the **time-saving features** of PayHOA, simplifying access to documents and streamlining processes effectively. (13 reviews) - Users commend the **ease of payment management** with PayHOA, enhancing the overall efficiency of HOA operations. (10 reviews) - Users praise the **responsive communication** of PayHOA, appreciating quick support via phone, text, and email. (8 reviews) - Users value the **variety of features** in PayHOA, which enhance management efficiency and streamline community interactions. (8 reviews) - Users appreciate the **centralized management** of PayHOA, finding it easy to track and manage HOA activities efficiently. (7 reviews) - Features (7 reviews) - Reporting (7 reviews) - Simple (7 reviews) **What users dislike:** - Users experience **payment issues** with delays and complications in managing transactions and schedules on PayHOA. (4 reviews) - Users find the **learning curve steep** , especially for less tech-savvy individuals navigating PayHOA's features. (3 reviews) - Users face **setup issues** with PayHOA, particularly in managing payment schedules and system updates requiring manual intervention. (3 reviews) - Users experience **delays in bank transaction syncing** with PayHOA, complicating account balance management and review processes. (2 reviews) - Users face **email management issues** due to lack of an embedded system and limited formatting options for communications. (2 reviews) - Lack of Mobile App (2 reviews) - Users find the **limited features** of PayHOA restrict their flexibility and effectiveness in managing communications and billing. (2 reviews) - Poor Customer Support (2 reviews) - Poor Interface Design (2 reviews) - Users express concerns about **poor reporting** , including low-resolution logos and discrepancies in generated reports. (2 reviews) ## PayHOA Reviews ### 1. PayHOA Makes It Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Gino D. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about PayHOA?** I like how easy this software makes it to manage the association’s business, including invoicing, tracking, and homeowner information. If I hit a stumbling block, the instant AI works well, and beyond that, the staff at PayHOA will always meet with me by the next day, if not the same day. Overall, the software is straightforward and easy to use. Natalie Jordan and the team at PayHOA are consistently helpful, and they’ve helped me immensely when I’ve needed to figure out issues. The price is reasonable and cost-effective for our needs. I would heartily recommend PayHoA to any business. **What do you dislike about PayHOA?** I really can't say that there are things I dislike. **What problems is PayHOA solving and how is that benefiting you?** PayHOA solves billing, homeowner mailings, accounting, budgeting, tracking balances, posting invoices for dues, maintaining homeowner information, and transmitting information to homeowners about events and changes. PayHOA is freeing up my time for other activities like meeting vendors onsite and maintaining the property. I could not do without PayHOA. **Official Response from Earl Laing:** > Gino, having both the software and support in your corner is the kind of experience every treasurer should get, especially when the team can meet with you by the next day, if not the same day. Glad the AI assist is catching stumbling blocks quickly too, and that pricing has stayed reasonable for what you're getting. We're here if you ever need anything! ### 2. PayHOA is a great package to simplify HOA Mgmt **Rating:** 5.0/5.0 stars **Reviewed by:** Pat K. | Retired, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about PayHOA?** PayHOA has been very helpful, this includes the software and their support. Let me start off by saying their support is "stellar" (and I am a former IT Operations manager overseeing 12,000 Support Agents). The response is quick and they don't give you "half-answers", something that annoys me, because then both the subscriber and PayHOA must waste more time. So it is great that they understand the intent of the questions. Their online support content I would say is "decent." It does sometimes force me to ask for agent support, but not often. The onboarding process was pretty simple, once I got the hang of it (and I am more of a "try it and then fix it if I break it" guy. So, it is pretty intuitive, and again, their support team is very helpful and willing to do whatever it takes to onboard an HOA. A helpful feature we use this last year was the ability to vote on a special assessment. Our state of Idaho requires us to get a majority vote on special assessments . We needed to do one to replace failing, damaged sidewalks. It's never easy to ask people for money but pay HOA made it super easy to set up the ballot and let people vote, and then tabulate the result. Super easy. I think the thing I also like is the ability for property owners to submit "requests" back to the board and committees, which allows for a great distribution of labor and response. **What do you dislike about PayHOA?** I always have a lot of suggestions, so it's not so much a "dislike" but something that would help: The "Request" engagement forms to interact with a requestor are not all that intuitive and terminology does not reflect intended actions. For example, interactions with a requestor should be THE MOST IMPORTANT THING so it should be the most intuitive. The lack of a simple, intuitive user experience and interface has caused some dropped balls. I don't want to put a heavy weight to this issue, but it is the one thing that was most troubling for me, and then, every single committee member has stumbled on this, and we have to keep having training on it (which says, it is not intuitive enough, in my opinion). Reach out if you would like me to explain this more, altho I have shared feedback about this with their support team. **What problems is PayHOA solving and how is that benefiting you?** Giving our board members better control, visibility and engagement with our property owners. Enabling is to invoice property owners and track their payments. It's especially nice if they can pay directly in the application. In our case we chose to absorb the fees for Bank transactions , but let the property owners pay for credit card transaction fees. Overall it makes cap payments very easy. **Official Response from Earl Laing:** > Pat, this might be the most thorough review we've gotten, and we mean that as the highest compliment. Reviews like this are exactly why we read every one closely instead of skimming. Thank you, thank you, thank you for the time you put into this. It shows 100%. We're glad the support team lived up to "stellar," and that the special assessment vote for your sidewalk repair went as smoothly as it did, tabulating results shouldn't be the hard part of asking neighbors for money. We appreciate the detailed feedback on the Request forms and empathize that usability and ease of use should be paramount to the experience with PayHOA. Feel free to reach out to me directly at earl@payhoa.com so I can hear more about what you're running into and get it in front of our support and product teams. At the very least, I can maybe help get it prioritized. Appreciate you being part of the PayHOA community, and thanks again for the fantastic review! ### 3. Time saving HOA tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about PayHOA?** PayHOA is one stop shop for all my needs on managing HOA community, especially you can send emails and announcements to all the community member easily, also homeowner can see the latest update from payhoa too. **What do you dislike about PayHOA?** Since now everything comes with AI, I would suggest PayHOA to start integrate with some AI tooling like creating a better announcement or message based on my simple description. **What problems is PayHOA solving and how is that benefiting you?** I mentioned I switched from using excel sheets to track fees and expenses and google groups to track membership information to PayHOA, and it is very good for small communities like us to adopt it, since it has all out needs like group emails, expense tracking, documents storage etc. It saved our HOA board tons of time spent on managing HOA. Also it is a great tool with many functionalities built in like document management, poll, schedule meetings, overall I like it. **Official Response from Earl Laing:** > Thanks for sharing your experience. Making the switch from spreadsheets and Google Groups to a single platform that handles it all is a big step, and we're glad PayHOA has been a good fit for your small community. As for AI, you're spot on. We've already implemented an AI-powered chatbot ("Penny") for our new website builder to assist homeowners. We're investing significantly in this area, so expect to see a lot more on that front in the coming months. Stuff like AI-powered transaction coding, bank reconciliation, a budget builder, data imports, an admin assistant, etc. Thanks for being part of of the PayHOA community! ### 4. Intuitive, Secure, and Supportive—The All-in-One HOA Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about PayHOA?** PayHOA is the management solution that we have been looking for. The user interface is very intuitive. PayHOA customer support is very responsive by way of phone and email. They also provide a great AI help chat. The communication piece provides instant push messages by way of phone, text and email. Our data is accessed by way of a secure web site. We also use the PayHOA Weebly website builder. **What do you dislike about PayHOA?** There is no payroll module with PayHOA. Payroll would make PayHOA truly one-stop-shopping. We decided to go with ADP for payroll. **What problems is PayHOA solving and how is that benefiting you?** PayHOA has enabled us to communicate with our members via individual owner portals, and email, text, and phone messaging. Invoicing, payables, and banking can all be done through PayHOA. We also built a website through a PayHOA Weebly site. Our board of directors and members have been very happy with PayHOA so far. We enrolled late in the summer of 2025, and the transition has taken several months. PayHOA support has been there with us every step of the way to help us in our transition. We also use Western Alliance Bank through PayHOA. Fund transfers are a breeze, but we have experienced problems with account interest being properly calculated. **Official Response from Earl Laing:** > Thank you for taking the time to share your experience here (and on Capterra). We really appreciate you spreading the word. We're glad PayHOA has been the solution your board was looking for, and that our support team has been there every step of the way during your transition. It's great to hear your board and members are happy with the platform. The feedback on payroll is noted. It's not something we offer today, but it's helpful to know where you'd like to see us grow. Thanks for being part of the PayHOA community. ### 5. A must-have for Homeowners' Associations **Rating:** 5.0/5.0 stars **Reviewed by:** Emily B. | Sr. Manager, Consumer Product Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about PayHOA?** We’ve used PayHOA to manage our self-run HOA since 2019, and its value has only grown. The platform is powerful, intuitive, and reasonably priced, with subscription costs increasing minimally while new features regularly improve the value proposition. Their support and leadership teams are proactive, responsive, and consistently seek user feedback. Homeowner support is easy thanks to clear guides. It was easy to implement, integrates with multiple platforms. PayHOA is a weekly resource for me as HOA President. Our overall experience has been excellent. PayHOA provides great value, responsive support, and ongoing improvements that make managing a self-run HOA efficient and stress-free. It has allowed our board and homeowners to stay organized, connected, and supported without the high cost of outside management. **What do you dislike about PayHOA?** The only drawback we’ve noticed is that uploaded logos appear low-resolution in generated reports. We would also like to see more homeowner control over text and email alert subscriptions, ideally with topic-based preferences (e.g., newsletters, events, safety updates). **What problems is PayHOA solving and how is that benefiting you?** Our board is using PayHOA to budget, balance transactions, invoice homeowners, communicate with homeowners via mail, email, text, and automated voice messaging, manage architectural and general requests, and store documents. We recently took advantage of the integration with Homewise to manage title company requests. **Official Response from Earl Laing:** > Wow, thank you for this detailed review. Six years with PayHOA is a long time, and we're grateful you've stuck with us as we've grown and improved. It's clear you're using the platform to its full potential, from budgeting and invoicing to multi-channel communication and the resale documents integration. That's exactly what we built PayHOA to do: bring everything together so self-managed boards can operate efficiently without paying for outside management. We also really appreciate the specific feedback on logo resolution in reports and homeowner control over alert preferences. Those are the kinds of details that help us keep improving, and we'll pass them along to our team. Thanks for being part of the PayHOA community for all these years. We don't take that loyalty lightly. ### 6. Efficient Property Management with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie T. **Reviewed Date:** November 24, 2025 **What do you like best about PayHOA?** I like PayHOA because of its highly effective and easy-to-use invoices feature, which simplifies the billing process and enables homeowners to pay seamlessly. Additionally, despite initial navigation challenges, I found the customer service to be excellent, very responsive, and knowledgeable, which made the setup process much more manageable. The combination of these aspects significantly enhances my ability to manage HOA property and accounting tasks efficiently. **What do you dislike about PayHOA?** I find it challenging to get HOA property owners to create their accounts on PayHOA. Many of them are not very tech-savvy, which makes the onboarding process difficult. **What problems is PayHOA solving and how is that benefiting you?** I use PayHOA for HOA property management and accounting. It helps with daily management tasks like accounting, bookkeeping, and invoicing. The invoicing feature is easy to use and effective, facilitating payment from owners. **Official Response from Earl Laing:** > Thanks for taking the time to leave such a detailed review. We're happy to hear that our invoicing and accounting tools are making your daily management tasks easier, and that our support team helped you work through the initial learning curve. We hear you with the challenges of onboarding homeowners who aren't as tech-savvy. If you haven't already, feel free to reach out to our support team for tips and best practices on getting residents set up. They're always happy to help. Thanks again for being a PayHOA customer. ### 7. Great HOA Software for Self-Managed HOAs!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about PayHOA?** PayHOA truly has been life changing for our very small (4 unit) , self-managed HOA. We switched to PayHOA after several years of endless delays, disappointments, high fees, and difficulty working with a local HOA management firm. After an easy setup integrating our bank accounts, PayHOA has empowered us to directly manage, oversee, and make decisions more efficiently with up-to-date information. Our HOA board members are volunteers with no professional experience with accounting, however, the PayHOA software and customer support was top notch and very accessible to answer our many questions along the way as we transitioned to self-management. We were very impressed with how quickly and throughly the PayHOA team always responded to our questions and inquiries, no matter how small they were. They truly want each and every customer to succeed, no matter what level of experience you may have with accounting or managing an HOA. **What do you dislike about PayHOA?** There are very few, if any, downsides to using PayHOA, especially given the very competitive pricing. One aspect that has certainly improved since we started using PayHOA 2 years ago is the reporting functions. The reports available and the detail within the reports has improved. **What problems is PayHOA solving and how is that benefiting you?** PayHOA allows our self-managed HOA to accurately maintain our bookkeeping and accounting records. ### 8. Great software for HOA record keeping **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about PayHOA?** Ease of use. Everything is easy to understand and use. Also customer support has been great. The couple times I have had a question they respond right away. **What do you dislike about PayHOA?** The vendor system could have options to not have an address. In today's world some businesses just use email and if they do not require a W9 an address is not needed. **What problems is PayHOA solving and how is that benefiting you?** Keeps track of all unit owners and HOA payments without me having to think much about it. Can set up for auto billing and owners have the option to pay online which helps me from having to take payments to the bank. ### 9. User friendly HOA management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about PayHOA?** Managing all of HOA business in one website which is easy to navigate. Payment of monthly dues is easy to set up for HOA board and easy to use for members. When I have questions payHOA always responds promptly with very helpful information. Excellent bookkeeping capacity and reporting. Seamless integration with bank account. **What do you dislike about PayHOA?** I would like a little more information in some of the transactions, e.g. clarifying how something was paid (credit card, debit card, check, EFT, etc). **What problems is PayHOA solving and how is that benefiting you?** Payment of monthly dues is easy to set up so we are paid on time and can easily tell if someone is delinquent. It is easy to track income and expenses. ### 10. Have been a user since 2018 and have had a great experience with the program and the support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about PayHOA?** PayHOA is very user friendly and the customer support has always been fast and efficient! The reporting features are great and I use them every day. As I transfer ownership of HOA's after development, the ease of teaching someone to use and implement far exceeds any expectation. **What do you dislike about PayHOA?** As I began using PayHOA in 2018 it's continually improved each year. The financial reporting is a little simplistic, and I've never been able to get the Balance Sheet in a form that is useful. However the reports still provides the data needed. **What problems is PayHOA solving and how is that benefiting you?** n/a ### 11. Product is a life saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about PayHOA?** I love the ease of tracking assessment fee payments. I love the Customer Support provided. I use this system often and appreciate how quickly I can access it on my phone. **What do you dislike about PayHOA?** I wish the budgeting feature were easier to use when adding new items to the budget. **What problems is PayHOA solving and how is that benefiting you?** It allows me to send notices via mail/email/text without having to print and distribute either through the post office or in person. It allows me to track our budget and allows for residents to quickly gauge where we are. ### 12. Intuitive system that meets the key needs of the HOA community that I work for. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about PayHOA?** Best features include; Invoicing, Homeowner information tracking, transaction mapping, ability to track payments and financial reporting. The HELP system and support team are also very knowledgeable and helpful. **What do you dislike about PayHOA?** When under a time constraint for an answer that requires a discussion and meeting, there are times I have not been able to schedule a meeting for up to 3 days out. **What problems is PayHOA solving and how is that benefiting you?** Online system for Homeowners to access and for me to use to send out invoices, track payments and run financial reports from. ### 13. Simple and efficient software **Rating:** 5.0/5.0 stars **Reviewed by:** Alex O. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about PayHOA?** The support team of PayHOA is next to none. Extremely responsive and they listen and implement features that my company suggests. **What do you dislike about PayHOA?** Takes some time to get used to learning and working the software. **What problems is PayHOA solving and how is that benefiting you?** Running our associations, keeping track of documents, invoicing owners. ### 14. PayHOA. Very happy and satisfied with our experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about PayHOA?** Price, customer service, features, incentives. **What do you dislike about PayHOA?** Mailing time frames, but it's done by a third party. **What problems is PayHOA solving and how is that benefiting you?** Accounting, communication with homeowners (both written and electronic), invoicing, etc. ## PayHOA Discussions - [What is PayHOA used for?](https://www.g2.com/discussions/what-is-payhoa-used-for) - 1 comment - [View PayHOA pricing details and edition comparison](https://www.g2.com/products/payhoa/reviews?filters%5Bsentiment_snippet%5D=1257144&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A17%3A55+-0500&secure%5Bsession_id%5D=5e90d481-76e0-41bc-9fea-a6fe6edeff8c&secure%5Btoken%5D=2cb0fc0bf226646ccd7e868308b1db9282ecfc7174163a468ff52ebd038ce4a4&format=llm_user) ## PayHOA Integrations - [Bank of America HSA](https://www.g2.com/products/bank-of-america-hsa/reviews) - [Chase Payment Solutions](https://www.g2.com/products/chase-payment-solutions/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Lob](https://www.g2.com/products/lob/reviews) - [Namecheap Domains](https://www.g2.com/products/namecheap-domains/reviews) - [Plaid Connect](https://www.g2.com/products/plaid-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## PayHOA Features **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Member Management** - Member Profiles - Member Database **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management ## Top PayHOA Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [Innago](https://www.g2.com/products/innago/reviews) - 4.8/5.0 (688 reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - 4.1/5.0 (371 reviews)