Ugne P.
UP
Ugne P.
Founder
Small-Business (50 or fewer emp.)
"Effortless Expense Tracking with Full Visibility"
5/5
What do you like best about Payhawk?

Easy way to track all of your company’s expenses.

We finally have full visibility into each department’s spending, and >> better yet <<< we can track it by month, category, tags, and more. Remembering the times when we did it all manually… I’d never want to go back to those ancient ages! 😄 Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

i don't have any dislikes right now. Meets all our needs Review collected by and hosted on G2.com.

Verified User in Semiconductors
AS
Verified User in Semiconductors
Mid-Market (51-1000 emp.)
"Great Spend Hub, but Clunky Performance and Weak AI Invoice Capture"
3.5/5
What do you like best about Payhawk?

AI integrations are good, can be better however. one stop shop for spend is the reason i procured it Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

system can be clunky and slow. AI feature when picking up invoice detail is poor. If i compare to Claude (top in the market) it is not great, if MCP plug in was allowed i would have no doubt claude would increase accuarcy 10 fold Review collected by and hosted on G2.com.

George E.
GE
George E.
Accountant
Mid-Market (51-1000 emp.)
"Simplified Card Management with Stellar Support"
4.5/5
What do you like best about Payhawk?

I like the ease of use in both the Payhawk platform and app, which makes managing everything quite straightforward. I appreciate the AI enhancements that get added every quarter to improve the functionality. Plus, customer support is always available to help solve any issues I encounter, making the overall experience positive. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

I wish there was a live bank feed to Netsuite. Also, it would help if expense reports were syncing in Netsuite as a whole report and not individual expense reports. Review collected by and hosted on G2.com.

Response from Raquel Orejas of Payhawk

Hi George, thank you for the kind words and for sharing your feedback!

We are glad to hear the platform and app are making things straightforward for you, and that our AI enhancements and support team have been adding value.

On the NetSuite points, a couple of updates that might help:

For expense reports, you can actually group multiple expenses into a single expense report, and it will sync to NetSuite as one report with multiple lines, which should be much closer to what you are looking for. You can find out how here: https://payhawk.com/help/creating-and-submitting-expense-reports-in-the-portal

For the live bank feed to NetSuite, this is currently in our backlog and we are hoping to prioritize it this summer. In the meantime, our PM Boris D would love to connect with you to better understand your needs and help shape how we build this out. Please reach out to your implementation manager to set up that conversation.

Thanks again for being a Payhawk customer!

IR
Irina R.
Mid-Market (51-1000 emp.)
"Nice support, but need for improvement in exports"
5/5
What do you like best about Payhawk?

I think it's great that the questions are processed relatively quickly and the staff at Payhawk are always very nice. Personally, I find the structure of the software very good, because once I've found something, I can easily find it again thanks to the logical structure. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

We still frequently have questions about the settings, for example, how to set up the workflows or change permissions. The exports are not completely suitable for our needs. We currently need an export of activity workflows, for example, when which documents were submitted, approved, and reviewed. And it must be in PDF format for the audit. Review collected by and hosted on G2.com.

Response from Raquel Orejas of Payhawk

We're happy to hear that you find our support team and software structure great. We have noted your feedback about the exports and will work on improving the export functionality to better meet your needs.

Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Great Support team assistance received"
5/5
What do you like best about Payhawk?

I recently ran into a few issues with transactions that wouldn’t export to our ERP system. The Payhawk team was very helpful in getting everything resolved, and they consistently communicated updates along the way, keeping me in the loop on how things were progressing.

The messages functionality is also very easy to use and comes with different options which allow the payhawk team to be able to better assist you with your query. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

This review is merely to give a huge shoutout to the team (Ivan and all who assisted in the process). Review collected by and hosted on G2.com.

Response from Raquel Orejas of Payhawk

It's great to hear that Payhawk has been beneficial for centralizing your record-keeping and improving supplier relationships. We acknowledge your feedback about credit note support and will strive to address this to further streamline your invoicing and payment processes.

João M.
JM
João M.
Senior Software Engineer
Mid-Market (51-1000 emp.)
"Intuitive Interface with great customer support"
4.5/5
What do you like best about Payhawk?

I like Payhawk's good interface which makes it easy to use. I also appreciate the fast and friendly customer support. The feature I value the most is the intuitive interface that allows me to easily request a digital credit card with a custom balance, making managing expenses within my company straightforward. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

I liked everything so far, if I had to point out something would be the part of having to install their mobile app to complete my registration since I only use it on web. I understand the security measures around it, but using Google Authenticator could be enough instead of the whole app. Review collected by and hosted on G2.com.

Response from Raquel Orejas of Payhawk

Thank you for your positive feedback! We're happy to hear that you find our interface easy to use and that you value our fast and friendly customer support. We'll take your feedback about the mobile app installation into consideration for future enhancements. We appreciate your support!

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Automate processes with ease, simple setup"
4.5/5
What do you like best about Payhawk?

I think it's great that credit card management and the automatic reading of credit cards and categorization reduce a lot of manual effort. The automation of many processes that were previously manual is also a big plus for me. Additionally, I like that Payhawk is easy to use and simplifies the setup of processes and the adjustment of policies. Setting up Payhawk was very easy and there were no major issues. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

So far, nothing yet Review collected by and hosted on G2.com.

Response from Raquel Orejas of Payhawk

Hi there!

We're happy to hear that you find Payhawk easy to use and that it has helped automate many processes for you.

If you ever encounter any issues or have suggestions for improvement, please feel free to share them with us. We're here to help and continuously improve our platform.

NF
N. F.
CFO
Small-Business (50 or fewer emp.)
"Effortless Expense Management with Stellar Integrations"
4.5/5
What do you like best about Payhawk?

I find Payhawk incredibly easy to use, which really streamlines our monthly closing process. I appreciate that it allows us to manage spending and expenses for multiple entities in one integrated tool, rather than juggling several different ones. The accounting integrations, like Xero and Datev, are a huge benefit for operating across different countries, and it's great that we can use different currencies within Payhawk. Additionally, all employees can use it, which makes things much simpler for us. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

Provision handling and contract & subscription management could be improved or included. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Employees Submit Their Own Documents, Keeping Everything on Track"
4.5/5
What do you like best about Payhawk?

I like that employees are responsible for submitting their own documents. If they don’t submit them, the card can be blocked, which helps ensure everything is provided. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

I’d love for it to integrate with my accounting programme, so I don’t have to download documents and then upload them into the programme again. Also I think an option is missing, when someone sends a document for approval and approver should be a different person, that it could be easier to edit this rather than send it back. Review collected by and hosted on G2.com.

Response from Raquel Orejas of Payhawk

Thank you for the kind words and for sharing such useful feedback!

On the accounting integration, we completely understand the frustration of having to download and re-upload documents. While it is true that integrating with every accounting system out there is a challenge, we do have native integrations with major accounting software and ERPs. For systems we do not yet directly integrate with, we offer the custom export feature to help bridge that gap. You can read more here: https://payhawk.com/help/overview-of-accounting-templates?highlight=custom%20export

On the approver reassignment, thank you for raising this. Currently, Payhawk supports flexible approval workflows where you can assign specific employees, managers, or role-based approvers, and reassignment happens automatically when an approver is linked to a role. However, we hear you that editing the approver mid-flow without having to send the expense back could be a lot smoother, and we have noted this as valuable feedback for our product team.

Thank you for being a Payhawk customer and for helping us improve!

CT
Cassie T.
"Efficient Expense Management Across Entities"
4/5
What do you like best about Payhawk?

I like that Payhawk runs across entities and countries, providing a one-stop shop for all my expenses. I enjoy the service, especially the AI agents for quick questions and the real person support for deep dives and onboarding. It's great to have a clear overview of all my costs without having to log into six different platforms. The initial setup from Payhawk's side was easy, which was a relief. Review collected by and hosted on G2.com.

What do you dislike about Payhawk?

On the mobile app, I have to switch between my 6 entities all the time. I would prefer, similar to the web portal, easier access to a button to switch between entities or just one overview in the dashboard where I can see all my entities in the app. Also, although the setup from Payhawk's side was easy, the KYC process took a long time. Review collected by and hosted on G2.com.