Good current salary trends, broken down by region and industries Review collected by and hosted on G2.com.

Setting up projects feels clunky and not intuitive. Review collected by and hosted on G2.com.

The platform is straightforward to use and simple to navigate. Review collected by and hosted on G2.com.

When a ticket is opened, it often takes a considerable amount of time to be resolved, particularly when it comes to reporting issues. Review collected by and hosted on G2.com.

We have been using Payfactors at my new organization since I started in July 2024. I have used other market data provider platforms in the past and Payfactors has been infinitely easier to learn on the fly. I have been able to pick up the implementation of the platform for our compensation team easily in my time and we have been able to easily identify where we can use the system more effectively as we grow. It has been a huge help as we have started to grow and expand into new markets. As time has gone on, I have been become more and more reliant on what I am able to do in Payfactors and my frequency of use has continued to increase. Review collected by and hosted on G2.com.

As we have been growing in new markets, I wish there was a better way to compare market data from different pay markets. For example, I wish I could more easily compare what a Finance Director might price at in Baltimore vs Minneapolis all on the same screen in Quick Price. Being able to support the business with quick snapshots like this would be helpful. I also wish I was able to choose multiple locations for my pay markets. If I consider three of my locations to all price similarly for our industry (for example: Minneapolis, Mille Lacs, and North Dakota), I would like to be able to create a pay market that gathers data from all those places in one data set. Review collected by and hosted on G2.com.

Payfactors has a very easy to use interface. The biggest call out is set up and integration, the team was well informed, very communicative, and very easy to work with. I think the software integrates with the HRIS seamlessly and I think there are a lot of well-built features especially with comp mapping. Review collected by and hosted on G2.com.

Unless you take the tutorials and stay very aligned (which we can blame on the user in most cases), some of the job matching is a little tough especially when I cannot find the right roles or titles. I also wish I could build the markets a little differently. Review collected by and hosted on G2.com.

Adaptability to oddly specific roles within our companies field. Review collected by and hosted on G2.com.

I wouldn't say its a complaint, but how finicky the pay markets can be with employees all over the US. Review collected by and hosted on G2.com.

Payfactors has been a reliable and effective compensation management tool, but what truly sets it apart is its outstanding support team. Whenever I’ve had a question or needed guidance, their team has been incredibly responsive, knowledgeable, and genuinely invested in helping me find the best solutions.

Beyond the technical functionality, having a support team that goes above and beyond makes a huge difference in day-to-day operations. Their willingness to assist, troubleshoot, and provide clarity ensures I can navigate the platform with confidence. Review collected by and hosted on G2.com.

Well, the only thing I can think of is something they are working on having available. I would love to have live market data, but this is something I can now get with Payfactors. Review collected by and hosted on G2.com.

Ability to identify market data at local levels, while pricing jobs nationally; ability to upload surveys for use in market pricing. Review collected by and hosted on G2.com.

Survey uploads, while beneficial, are limited in what can be uploaded; support resources for large-scale support projects need to be increased. Review collected by and hosted on G2.com.

There isn't anything positive that I could say about Payscale/Payfactors. Review collected by and hosted on G2.com.

Our company inherited a Payscale contract signed by a predecessor who was unaware that it was a locked-in, non-cancellable three-year agreement totaling $12,000. When we discovered this, we reached out to Payscale to discuss termination options and even offered to buy out of the contract—but they refused to negotiate in any capacity.

This level of inflexibility is highly disappointing, especially for a service that provides salary benchmarking, which can be done for free using platforms like Glassdoor or Indeed. The lack of customer-centric policies and refusal to work with businesses in good faith makes it clear that this is not a service worth the investment.

I highly recommend avoiding Payscale and seeking better, more transparent alternatives. Review collected by and hosted on G2.com.

Great source of information for managing compensation, conducting benchmarking, and ensuring that we stay up to Review collected by and hosted on G2.com.

No complaints or criticisms. Everything works as promised. Review collected by and hosted on G2.com.

I like how I can mesh jobs together. A lot of our jobs are unique and the title does not translate to the real world. Being able to take a few jobs and combine them really helps find the accurate salary range. Review collected by and hosted on G2.com.

I wish it did have more job titles. While we do have unique jobs, some of them that are not unique are not in the database Review collected by and hosted on G2.com.