Lindsey B.
LB
Lindsey B.
Corporate Human Resources Manager
Mid-Market (51-1000 emp.)
"Everything Connected—Smooth EDI Flows Across Benefit Vendors"
5/5
What do you like best about Paycom?

I love how everything is connected. We have all of our benefit vendors connected with EDI files . It makes everything flow well. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I dont like when things change, it is going to happen but i wish there was a better way to inform us without reading a huge PDF. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for sharing your experience, Lindsey! We're thrilled to hear that Paycom's single database software has helped simplify benefits administration and create a smoother experience for you. It's especially great to know that scheduling has helped improve visibility for employees while making it easier for managers to build and manage schedules more efficiently.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"HR Tool"
3/5
What do you like best about Paycom?

I like the organization chart in Paycom because it provides a clear view of our company. It helps us see the pathway of who reports to who, such as directors, managers, and even supervisors that report to a manager, which also allows us to make edits within this same view. It's useful for separating those who should be reporting to a different supervisor in the tree. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Annual compensation uploads can be frustrating because many custom fields are not built into the system, limiting their functionality. Reporting is also impacted because the system does not support the change of our time zone in PST, which can result in inaccurate timestamps. Paycom is not allowed to make edits on your behalf, so if there are any issues, you are required to work with your assigned Paycom specialist. Review collected by and hosted on G2.com.

Response from Katie Lenhart of Paycom

Thank you for sharing how Paycom's automation, org chart and employee management features are helping support your day-to-day HR operations. We encourage you to share additional details and information with your dedicated specialist or by reaching out to us at feedback@paycomonline.com.

Ericka C.
EC
Ericka C.
Human Resources Manager
Enterprise (> 1000 emp.)
"All-in-One System That Feels Truly Unified"
5/5
What do you like best about Paycom?

I like that it’s all in one system. For example, coming from UKG Pro—where we also used WFR for time—the systems felt very disjointed. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I do think the workflows and overall user experience feel a bit dated and clunky. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Ericka, thank you for sharing your experience! We're glad to hear that Paycom's single database software has helped support your HR team from start to finish, providing a more connected experience compared to systems that require multiple solutions to work together. It's great to know that our software is helping streamline your processes and create a stronger foundation for managing your people and payroll operations.

BP
Brenna P.
Regional Marketing Specialist
Small-Business (50 or fewer emp.)
"User-Friendly, Effective Pay Management Tool"
4.5/5
What do you like best about Paycom?

I use Paycom to clock in and out, request PTO, and view my paychecks and hours. I like that it's user friendly, and I am quickly able to access the time clock to clock in and out. I enjoy that it breaks down my checks and organizes them into categories, allowing me to see where all of my money is going. I also like that it adds percentages of increases or decreases to each category on my check. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I don't love that you have to wait 1 minute between each punch in. I often accidentally click the wrong button (ex. Out Lunch instead of Out Day), and then I have to wait to fix it. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for sharing your experience with Paycom, Brenna! We’re glad you find our software easy to use for time and attendance, time-off requests and reviewing your pay details. It’s great to know that the clear paycheck breakdowns and percentage insights are supporting how you manage your time and finances.

Adeniyi A.
AA
Adeniyi A.
"Its very simple to use and understand"
5/5
What do you like best about Paycom?

Its very basic and simple to use. Most people would find the very simple to go through, and have no problem at all with it. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I really don't think I don't like anything about paycom. I think it's should be a really good app for most people!! Review collected by and hosted on G2.com.

Jawher S.
JS
Jawher S.
Mid-Market (51-1000 emp.)
"Streamlined HR and Payroll with Room for Improvement"
3.5/5
What do you like best about Paycom?

I like Paycom's unified database and employee self-service model, which allows employees to update their own information. These updates reflect instantly across payroll, HR, and time tracking, which eliminates manual data re-entry and shortens payroll cycles by days. It gives my team peace of mind with automated tax compliance and accuracy guarantees. The unified database also ensures that once employees update their information, it is instantly accurate for payroll, HR, and benefits. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Paycom works well overall, but custom reporting is less intuitive than it could be, forcing extra Excel work. The mobile app lacks some admin features found in the desktop implementation. The tool took longer than expected to implement. Notification controls are limited, and integrating with niche scheduling tools required custom API work. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thanks for sharing your experience, Jawher. Paycom’s single-database architecture is designed to eliminate rework and deliver real-time accuracy across payroll, HR and employee benefits, capabilities many multi-system platforms struggle to match. While advanced reporting and admin functionality may require more upfront configuration to support your unique business needs, that foundation drives long-term efficiency, scalability and compliance as organizations grow. If you have additional feedback, we encourage you to share it directly with your dedicated specialist.

Maria R.
MR
Maria R.
Mid-Market (51-1000 emp.)
"User-Friendly But Needs Improved Session Management"
5/5
What do you like best about Paycom?

I like that Paycom is user-friendly for both employees and employers. It helps streamline our processes. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I'm constantly getting logged off even when I'm in the middle of working on something. I understand it's probably a security issue but it does get annoying especially when I'm in the middle of something and I go to submit it and then it goes straight to the log in screen. Then I have to log back in and it doesn't take me to the last thing I was working on. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for sharing your experience, Maria! We’re glad to hear Paycom’s user-friendly design and single database approach are helping streamline your HR processes, from benefits administration to compliance. We appreciate your feedback and are grateful you took the time to share your review.

Kimberly S.
KS
Kimberly S.
Senior Director of People & Culture
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"System with Inadequate Functionality and Support"
0/5
What do you like best about Paycom?

Nothing Review collected by and hosted on G2.com.

What do you dislike about Paycom?

I'm really frustrated with Paycom because it creates more problems than it solves. The system is buggy and things break randomly, so I'm always dealing with unexpected issues when staff come to me with problems. For instance, changes in employee profiles aren't automatically updated as you'd expect, leading to tons of extra work like manual corrections and internal audits. There's no test environment either, and it feels like features that could be really helpful are added too late. Plus, their support isn't great. I feel like we're paying a lot just to be part of their user experience team. It also doesn't integrate with any other tools, which is another big downside. Setting it up was a nightmare, especially since Paycom doesn't offer any on-site support to help you understand the system. Overall, I wouldn't recommend it to anyone. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

At Paycom, we're dedicated to setting our clients up for success and hold our software and our team to a high standard, including offering on-site support. We're disappointed this wasn't your experience and would appreciate the opportunity to learn more. We invite you to share your feedback at feedback@paycomonline.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Technology twenty years behind the times"
0/5
What do you like best about Paycom?

Paycom has made timeclock and payroll processing more straightforward for us, and given our employees easier access to related documentation. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Nearly everything else about the system is patently awful. We are a lean team and are in this tool every day, and we still cannot get it to work for our needs, which Paycom has been unresponsive to when we express that concern, to the point we are likely reverting to the tools we used before the implementation. In fact, during sales and implementation, we were told things that the system could do that it absolutely cannot do, and feel like we were sold vaporware.

This tool is at least 20 years behind the competition in this space, and is not terribly concerned with closing that gap. The ATS in particular is antiquated and possesses absolutely none of the features of a modern ATS. The UI is unintuitive and often takes 10 steps to do what can be done in two - I know because the three other tools I've used in the last five years can do it in two (or fewer).

The implementation was also concerning. I asked why we weren't running a parallel payroll with our old system before implementation and was told "that's not how we do it". Fortunately, we ran an off-cycle payroll before our main one to find the *dozens* of problems that would have surfaced in the main payroll. And when we flagged these, there was a total lack of urgency on Paycom's part. They wanted us to run the payroll and fix the problems after, but then we would not have been certain they were fixed before running our main payroll.

Support is responsive, but does not take the time to understand the core question before answering reflexively. And when they respond, you get the company line, not the solution to your problem. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

At Paycom, we aim to empower our clients with the tools and resources they need to succeed, and we're disappointed this wasn't your experience. We encourage you to reach out to us at feedback@paycomonline.com, so we can look into this further. We're confident that our software can meet the diverse needs of businesses like yours.

betty L.
BL
betty L.
Referral Coordinator Lead
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy to use and convenient"
5/5
What do you like best about Paycom?

What I like best about PayCom is that it keeps everything in one place and is very easy to use. I use it for. Time keeping. Employee information training. Employee documents and so much more. The layout is simple and organized. It does not take long to find what I need. Requesting time off and viewing my pay stubs without needing extra help. It is a very convenient thing to have. Review collected by and hosted on G2.com.

What do you dislike about Paycom?

Maybe at times its slow loading, perhaps this is during busy times. Review collected by and hosted on G2.com.

Response from Alexis Correa of Paycom

Thank you for the great review, Betty! We’re glad to hear that Paycom makes it easy to keep everything in one place and streamlines your daily tasks, from timekeeping to accessing pay information.