
Far more user friendly than other systems I've used. Feedback from users seems to be taken seriously and system improvements are frequent and beneficial. Client support is responsive and friendly. The new landing page looks great and is easy to navigate. Review collected by and hosted on G2.com.
Email alerts don't usually have links to take me directly to the thing that needs attention. Sometimes the alerts are regarding something I'm unfamiliar with, and it would be helpful for there to be more information about where I'm supposed to find the issue that needs to be resolved. Sometimes the language isn't specific enough: a pop up will say an action is blocked because the status is incorrect, but the field labeled "status" is definitely correct, and it takes a bunch of trial and error to figure out what "status" caused the problem. I would love it if the label of the fields was exactly the same word or language used in every area where that information is used. There's variation from employee forms to reporting and it makes it harder to learn the system. It would be nice if employee birthdate was in the "demographics" form. Review collected by and hosted on G2.com.