Completeness of all of the services they provide - particularly to a small business. Can always get the account rep on the phone or responding to an email. Review collected by and hosted on G2.com.

Having to renew yearly the processing service discount that. they offer our business. The discounting should remain in effect and not have to be renewed. Review collected by and hosted on G2.com.

It is very easy to use and access. The integrations are helpful. Review collected by and hosted on G2.com.

Sometimes it is hard to get in touch with your associate Review collected by and hosted on G2.com.

I love how easy Paychex is to use and navigate for reviewing my paystubs or W2. The platform makes it easy to pull up my W2 and print it out when I do my annual taxes. It's very easy to use and find the necessary documents without hassle. Review collected by and hosted on G2.com.

reaching their customer service is hard Review collected by and hosted on G2.com.

I like tracking vacation in Paychex. The requesting of days off works very well. Review collected by and hosted on G2.com.

The customer service and setting up payroll correctly. Customer service seemed to enter things incorrectly frequently. They were not very helpful in setting up our payroll. Review collected by and hosted on G2.com.

The ability to administer time and attendance, payroll, and several HR benefits in one consolidated place. Review collected by and hosted on G2.com.

That sometimes I dont know what the charges are that hit our business account. We dont always get an invoice for some of the charges, or they dont match our tax liabilities report. Review collected by and hosted on G2.com.

I find Paychex user-friendly, which saves me time and allows me to navigate on my own. I also appreciate the employee training feature. The setup was very easy, making it convenient to get started. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I love how user-friendly it is, and how easily new hires are able to navigate it. Review collected by and hosted on G2.com.

The updates keep changing how we’re used to doing things. For example, the new time cards aren’t as good as the old ones, and every time I’m in Time and Attendance I have to switch back to the old timecards. Review collected by and hosted on G2.com.

I was disappointed that they were unable to negotiate a better healthcare rate for us to stay with the PEO product. Review collected by and hosted on G2.com.

They need to offer more competitive healthcare rates Review collected by and hosted on G2.com.

Easy to get started, reasonably priced, and the service is good. Review collected by and hosted on G2.com.

I haven’t run into any issues so far that I’d consider a “dislike.” Review collected by and hosted on G2.com.

Ease of getting through payroll without issues as our payroll tends to be same from pay period to pay period Review collected by and hosted on G2.com.

Sometimes when I need to modify payroll, it may take two or more sessions with out of country agents to accomplish what I need. Review collected by and hosted on G2.com.