It takes care of the onboarding paperwork for new employees. Review collected by and hosted on G2.com.

There is noticeable lag with the click-and-point feature. When I select a feature or enter information and then try to save or send it, there’s a delay before it responds. Review collected by and hosted on G2.com.

Payroll is easy to submit, and when I need answers, I get them quickly. Review collected by and hosted on G2.com.

At this time, there’s nothing I don’t like. Review collected by and hosted on G2.com.

Customer service was not able to respond to issues related to IT/Paycheck Flex in a timely manner. Review collected by and hosted on G2.com.

Strengthen training of payroll taxes knowledges to its payroll service representatives. Responding to special cases and IT/portal related issues in a timely manner, and taking the initiative to provide updates to the inquiring customers. Review collected by and hosted on G2.com.

The Paychex system was acceptable but a little dated. I wanted to add timekeeping my payroll contact could nto tell me how much it would cost. They referred me to their sales team told me it could takee 5-10 business days and I never heard back. Review collected by and hosted on G2.com.

We started using Paychex in January 2024. From the beginning, response times have been consistently slow and unreliable. In some cases, we were told upfront that requests could take up to 15 business days to process. In others, we were quoted 1–3 business days, only for the issue to drag on for more than a week. Multiple times, after waiting, we were then told that the request had been sent to the wrong department and needed to be rerouted...and the clock starts over.

We have experienced multiple payroll issues. On several occasions, payroll has been completely stopped because a new employee was coded incorrectly in their system. It took three full payroll cycles to resolve one issue, and each time payroll was halted until it was addressed.

In one particularly serious incident, all of our employees’ direct deposit information was wiped out without notice, and payroll was converted to paper checks. We caught the issue before processing, but it required every employee to reenter their banking information, and payroll ended up being delayed.

Nearly 60 days later, those same checks were mailed out to employees. We reported it and were told that the paper checks generated during that error had been voided and that no further action was needed.

Then about 30 days after that, we received notice that Paychex intended to debit our bank account because some of those supposedly voided checks had been cashed. We were told that we would be responsible for collecting those funds back from employees, despite having reported the issue immediately and being assured the checks were void.

There have also been compliance and structural issues with how services are handled. Although we have a contract for PEO services, we discovered that Paychex had not registered as a PEO in our home state. Instead, they filed under a power of attorney, meaning filings were made under our EIN rather than theirs, which created additional complications. In other situations, they sent notices to other states indicating they were no longer our PEO while still under contract with us.

This only scratches the surface of the issues we’ve had. Review collected by and hosted on G2.com.

I like Paychex for its ease of use. It's user-friendly and offers easy step-by-step processes. I can seamlessly enroll employees, onboard, update records, and run reports. The availability of these features makes managing payroll tasks much more manageable. Review collected by and hosted on G2.com.

Connecting with my specialist if I have questions or concerns. Anytime I call, I am redirected or have to leave a voicemail. I don't have a lot of interaction with my assigned representative. Review collected by and hosted on G2.com.

Payroll is easy to navigate, and the HR component is very helpful as well. Overall, both areas are straightforward to use and make it simpler to manage day-to-day tasks. Review collected by and hosted on G2.com.

Sometimes Paychex Flex doesn’t communicate with the payroll system correctly, so I end up having to manually adjust certain items. Review collected by and hosted on G2.com.

Nothing! Paychex has been terrible to work with. Review collected by and hosted on G2.com.

I dislike the lack of knowledge, being passed around and not getting serious issued addressed. Payroll errors are not resolved and there is no accountability by any support person (or manager). Review collected by and hosted on G2.com.

I like the way Paychex handles my payroll. The customer service agent is also helpful with their problems. The initial setup was very easy, and we had no problems at all. Review collected by and hosted on G2.com.

Nothing in particular. I appreciate all the services rendered. Review collected by and hosted on G2.com.

They offer a comprehensive range of services, including integrated 401(k) administration. Their HR consulting package is particularly strong, and their technical support team is highly responsive and provides assistance promptly. Review collected by and hosted on G2.com.

It is difficult to find the various scattered menus here. Additionally, the response time for 401(k) services is quite slow, and the information regarding 401(k) plans is not up to date. Review collected by and hosted on G2.com.

I like how Paychex makes it easy to track pay and deductions. It also keeps track of needed W2s and information if an audit is done, which is really handy. Paychex serves as a one-stop shop because I can contact customer service, and they'll send me all the information needed for an audit. I find it user-friendly, and their direct customer service is a big help. The initial setup was very easy, with a representative staying on the phone until everything was installed and logins were created. Review collected by and hosted on G2.com.

I don't like the hold times when trying to reach customer service. Review collected by and hosted on G2.com.