I like that Paychex doesn't require a fixed contract. The employee self-service options are decent, if not robust. It's pretty easy for employees to use. Review collected by and hosted on G2.com.

I've used 5 different payroll systems/HRIS and Paychex has the most limitations. It isn't the worst system I've ever used, but the worst system I've used set a pretty low bar. Capabilities that I would have considered to be standard are impossible for them. The leave tracking capabilities are awful. The customer service is good but unfortunately they have no real solutions for the problems we experience. There are limitations on approval workflow for employee leave. The system can only accommodate one workflow. PTO gets approved the same way as jury duty, bereavement, or statutory leaves, which doesn't work for different types of approvals needed. It doesn't allow you to attach a document to a time off request. The schedule feature doesn't export to Outlook, making it basically useless. The user experience/layout of employee data doesn't make sense the way it's segmented. Timecard changes are a nightmare. We use Employee Navigator, but we can't connect it to Paychex because it shows incorrect pay data. We are a school, so our employees don't work 12 months, they work 10. Paychex can't factor that in when calculating employee pay, leading to incorrect compensation information and no fix, only a workaround. Review collected by and hosted on G2.com.

I liked that everything is in one software. HR forms, benefits and payroll are in one software and easy to find. I like the custom report feature which allowed me to easily do custom reports to see the info I wanted to see. Review collected by and hosted on G2.com.

The payroll entry was a little more difficult than our other software. I did not like the limited timeframe of making changes to a paycheck. Also, customer service was not always easily reached. Review collected by and hosted on G2.com.

Being with Paychex for over 30 years, they have been there for us in both growth and downscale stages for our company. They have all the services we could possibly need and the expertise to make sure everything runs smoothly. Review collected by and hosted on G2.com.

With so many services, it can be difficult to understand all that Paychex has to offer, but they do have a lot of resources to help us learn more. Review collected by and hosted on G2.com.

Paychex makes it easy to pay employees across multiple companies, and it also streamlines the hiring process from application to hire. There are many features you can choose from as well, such as Flex, Benefits, 401K, and more. Review collected by and hosted on G2.com.

The analytics is most least favorite feature as running the report you need always seems to take longer than it should. Review collected by and hosted on G2.com.

Paychex has been great for managing our biweekly payroll, quarterly payroll taxes, and any garnishments that need to be processed. Review collected by and hosted on G2.com.

I haven’t found any downsides to Paychex. We’ve been using it for over six years now, and it’s still just as helpful and reliable as it was when we first started. Review collected by and hosted on G2.com.

It has the basics we need when it comes to payroll and onboarding. It generally isn't hard to find features. There's customer support through both chat and phone. It's reasonably priced given it's features. Review collected by and hosted on G2.com.

It doesn't feel like a modern system. It's interface feels a bit dated. Some of it's onboarding features are not easy to use, such as assigning documents for signing. It does periodically update features, but I feel it's performance is lacking compared to other payroll services I've used. Review collected by and hosted on G2.com.

The reports that are available to me as an employer. I also like the flexibility of the platform and how helpful the staff have been with responding to my questions. Review collected by and hosted on G2.com.

the number of staff who have been assigned to me. I think sometimes the staff do a great job introducing themselves and as is the case with my current rep., he transistioned into his role and I have yet to hear from him. Review collected by and hosted on G2.com.

What I like best about Paychex is its user-friendly payroll and HR platform, which simplifies employee management, tax filing, benefits administration, and compliance tasks. Reliable customer support, automation features, and accurate processing save time, reduce errors, and improve overall efficiency. Review collected by and hosted on G2.com.

One drawback of Paychex is that some advanced features can be expensive for small businesses. The platform may also have a learning curve for new users, and occasional delays in customer support response times can make resolving complex issues more challenging. Review collected by and hosted on G2.com.

The thought of finding another payroll provider in the future. Review collected by and hosted on G2.com.

They are overpriced. They over promise and under perform. The customer service is horrible and they do nothing to correct the problems internally and ignore the issues you present. Review collected by and hosted on G2.com.

Now I can fix some problems myself in the flex app. dont use any of the other services Paychex offers cuz we are small company but I am sure they have added a bunch of stuff. Review collected by and hosted on G2.com.

Showed me how to set up my own reports in Paychexflex app. now I dont feel they need to improve anything. Review collected by and hosted on G2.com.