I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things was having my own personal paycheck specialist for many years. We've used them for probably twenty plus years, and I valued having that personal touch. The initial setup was very easy. Review collected by and hosted on G2.com.

I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way you do things. It's hard to talk to a new person each time or to email something and not get an answer for days. I think there's improvement in there. Review collected by and hosted on G2.com.

Our representative, Shannon, is the best part about Paychex. We appreciate having someone to contact directly about any problems, unusual employee situations, or for when retraining is needed. Review collected by and hosted on G2.com.

Paychex can sometimes feel lacking in the user experience department, especially when it comes to our employees who are mainly mobile users. Document signing requires the rotation of the phone screen which is not obvious to many of our employees and causes a pain point that carries down the line of document compliance, etc. Review collected by and hosted on G2.com.

The pricing of the product is the best feature for our small business. Ease of use could be a little more refined, but once learning the important stuff with the program it is a breeze to enter payroll. Paychex has an easy support system with quick responses. Review collected by and hosted on G2.com.

I don’t like that I can’t print checks, especially since there are times when direct deposit just isn’t logistically possible for us. I’d like the option to print checks while still running payroll through the system for proper tax reporting. Review collected by and hosted on G2.com.

The Time and Attendance feature supports time-off calendar integration and works well with both weekly and biweekly payroll cycles. Review collected by and hosted on G2.com.

The occasional turnaround time it takes to hear back from the benefits department when updating payroll deductions for terminated employees. Review collected by and hosted on G2.com.

The payroll entry is easy to follow, and the employee information profile is easy to read and is intuitive which is great for when we have updates or new hires to enter. Review collected by and hosted on G2.com.

The Analytics & Reports are not intuitive at all; it is very difficult to find reports that I need or are helpful. There's not a lot of diversity or ability to refine each report; there is a lot of HR statistical information missing from the employee profiles so when we need to run annual reports for these, we have to manually enter the missing information each time for each employee.

Reaching the dedicated Payroll rep has also been really difficult. While it is nice to have a dedicated Payroll rep, it often happens that when we call or email, there is no response because they are out of the office, resulting in poor response time. Calling the phone line for the next available rep seems to work most of the time. However, there are quite a lot of reps who do not seem to know or understand Payroll in detail, making it difficult to get our questions answered.

Flex updates: All of the recent system updates have been handled poorly in my opinion. Because there are no email notices sent regarding what has been changed or updated, I never know what has changed until I need something and time is of the essence. For example: there were recent updates to how we send our notices received from state and federal tax. No email correspondence was sent regarding this change.

Flex Perks: There were also Paychex Flex Perks that were added without our knowledge or consent. These were made available to our employees and none of our executives or myself, received any email notices that these were a) being added or b) being automatically made available to our employees and c) that we would have to manually go into our Flex account to turn the Perks off. That is unacceptable and I don't understand why something would be made available to our employees that we did not have a chance to review and approve of before allowing to be made available to our employees.

The AI Help option is not helpful either. Every time I have used this feature to find answers on my own, the information provided is vague and almost every time it doesn't answer or address my question. Review collected by and hosted on G2.com.

I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful when I've made mistakes while entering payroll or get confused with the different I9 regulations. The representatives are always so helpful. I have also found Paychex useful in avoiding mistakes with payroll deductions and payroll tax miscalculations. Review collected by and hosted on G2.com.

I believe their platform could be a bit cumbersome and when you receive an error message it does not make clear where your mistake was made or how to correct. Review collected by and hosted on G2.com.

We only use it for payroll and I can process it fast due to the fact that the site & software is easy to use. It was not hard to learn their process. Review collected by and hosted on G2.com.

I like that they send us the updated Federal & State employee law boards to post, but I don't think I get them all the time. It would be nice to have a notice in my messages, or an email sent that lets me know when I get updates. I just may not know where, but if I could retrieve them from Paychex Flex, it would be great to get them when I need them or check to see if they have been updated. Review collected by and hosted on G2.com.

The convenience of the paychex flex. Its cloud based so we can enter data from our mobile phone or on the computer. The app is super helpful and convenient so information can be entered right away. We can check our payroll or retirement information very quickly and easily. We can check our direct deposit to see when its completed and can submit payroll online. Plus there is a live chat and 24/7 tech support.

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Nothing really. We have been customers of paychex for many years and have always been happy with our level of service received and their attention to us as their customer. Review collected by and hosted on G2.com.

It's easy to use for a small organization. Very intuitive. The help desk is always helpful when I run into any questions - which doesn't happen very often - but when setting up a new feature recently, I really appreciated their assistance.. Review collected by and hosted on G2.com.

The Time & Attendance module seems very disconnected from the payroll module. The help desk people for both are seperate and not cross-trained. It can be frustrating sometimes when you aren't sure where an issue is coming from. Review collected by and hosted on G2.com.

I like the employee onboarding process with Paychex. It has improved my opinion of the product because we can set everything up electronically and create the employees' paycheck accounts after they accept the position. This is all done before they start on their first day, making it much more efficient than our previous method of sending out physical packets. Having everything in one system, like our payroll and time clock, is a great benefit. It reduces the manual work involved in payroll, cutting the time needed from a few days to just an hour or two, and increases transparency for PTO tracking. Paychex also helps keep our important documents housed in one location, making it easier to send updates to staff and track incident reporting. Overall, it's nice to have all these functionalities in one place instead of using multiple platforms. Review collected by and hosted on G2.com.

I think the implementation or creation of things to include for each employee could be grouped together a little bit easier. There's somewhat of a manual component that could be streamlined or built a little bit better. The setup was a bit challenging because of disjointed portions in the onboarding, and different departments weren't sure how to handle things beyond their part. This made figuring out issues complicated. Review collected by and hosted on G2.com.