The system is very easy for both employees and administrators to learn and use. The time and attendance module offers different ways to complete the same tasks, such as reviewing and editing time cards, which makes the process more efficient. The system also flags exceptions so you know what needs to be addressed. The canned reports available are flexible enough to meet our specific needs. PayChex Flex provides alerts for our compliance requirements as well. It’s also very easy to save and share documents with employees, which eliminates the need for multiple paper copies. Review collected by and hosted on G2.com.

There are fields the client can customize in Flex as well as in Time&Attendance; however, I do wish there were a bit more options available.

At times, the support staff can take too long to get back to the client with a resolution to an issue or an answer to a question. This seems to happen mostly on the Flex side. Review collected by and hosted on G2.com.

The Paychex platform offers a flexible workspace for payroll and other routine HR needs for small offices and teams. The price point is competitive and their support team is typically very helpful. The reporting features are powerful and fit our organization's needs for our annual and quarterly reporting obligations. Review collected by and hosted on G2.com.

The process of reaching a live customer support agent can be a challenge when your organization's assigned representative is unavailable. This can create some stress and consternation when something needs completed in a timely manner. Review collected by and hosted on G2.com.

I really love how easy Paychex Flex makes it to run our weekly payroll. It’s straightforward to use and saves us time each week. The time card function for each employee is easy to use and also to log in to their jobs for job costing. This is done by an app on their phone for ease of using. The onboarding process was thorough and handled by many Paychex employees that were very detailed in their department expertise to make the transition a positive and painless experience. Review collected by and hosted on G2.com.

There really aren’t any downsides to using Paychex. If I had to point to something, it would be getting used to which department to contact when I have questions, and sometimes dealing with different time zones. But that is pretty minor when you are able to reach the correct "expert" in the department that you need help with. Review collected by and hosted on G2.com.

We’re six months into our new partnership with Paychex, and it has already saved us hours of work each month. The GL entry process is much easier, billing is straightforward, and the reporting tools give us the information we need without extra effort. Review collected by and hosted on G2.com.

The website is designed fairly well overall. That said, some items aren’t as intuitive or as easy to access as I had hoped, so there’s definitely room for improvement. For example, the places to retrieve various reports are spread across three or four different areas, which makes them harder to find and navigate to. The Time and Attendance section could also use some refinement, as it feels clunky at best. Review collected by and hosted on G2.com.

Ease of use. The layout of the website is user friendly. I can find what i need very quickly. They take care of quarterly taxes, which is nice. One less thing to worry about, especially since it's something that is only done four times a year, so it's easy to overlook. Review collected by and hosted on G2.com.

The customer service rep that is assigned to you, is never available. You end speaking to whomever is available, so what is the point of having an assigned rep? The site is down for maintenance at the most inconvenient times. It should go down in the middle of the night, instead it's evening hours. Review collected by and hosted on G2.com.

Paychex enables you to bundle a lot of things together with you payroll - TPAs for state withholdings and unemployment, COBRA, expense management, worker's compensation and more. It's handy having everything through one vendor with payroll data access. Review collected by and hosted on G2.com.

Paychex is not a global friendly system. If you have global employees and or contractors and want to store them in one system. This is not the right platform for that.

Sometimes the integrations of various vendor software into Paychex causes usability issues where data doesn't flow as seamlessly or easily as expected. There end up being a lot of one off situations that have to figure out how to handle. Review collected by and hosted on G2.com.

Onboarding a new employee or contractor is simple. Paychex walks through each step of information, taxes, pay, direct deposit, etc. Taxpay is the best, as long as it is setup with each state tax and Paychex will follow-up on your company's behalf. Review collected by and hosted on G2.com.

Quarterly charges for non-active Taxpay state tax accounts, $30 per account #, but if you cancel Taxpay note it DOES NOT suspend your tax accounts with the state. Weekly payroll charges are a little steep, however our payroll is processed and our service reps help with ANY/ALL questions issues it seems we have come across. Review collected by and hosted on G2.com.

We have a great account manager who gets back to us right away and always has the needed answers. Their portal is very user friendly and they make doing payroll a breeze. I simply enter the hours each staff worked that pay period and any additional PTO/vacation hours, and Paychex does the rest. Review collected by and hosted on G2.com.

It would be nice to have a direct phone number to dial our account manager rather than calling the main line and having to be transferred. Review collected by and hosted on G2.com.

I love that we have dedicated support across all different areas to make sure our needs are met and we have answers to any questions. I also love the payroll platform software, as it is easy to use and intuitive. The payroll automatic saves progress when you make changes so you don't lose any updates you have made, which has been very helpful. You can easily import payroll data and proceed to review. The payroll process is simplified, making it streamlined to upload payroll data, review, customize the layout, and edit changes easily.

Paychex keeps us up-to-date with the latest compliance and employment laws by sending out newsletter emails, assigning a dedicated Paychex HR specialist, and holding webinars. A dedicated payroll specialist addresses our payroll concerns, and a customer support advocate directs our questions and guides us through any confusion. Under the PEO platform, we utilize Paychex's group healthcare plan to provide cost-effective health benefits to our employees. The initial setup was very smooth, and we had no problems transitioning from Quickbooks. Review collected by and hosted on G2.com.

The onboarding process for Paychex could be improved, as we are charged for every employee we add to the system. This prevents us from directly onboarding a potential candidate as soon as they start, and instead we are having to wait until the employee actually starts and is about to be paid in order to add them and onboard them in the Paychex system. There used to be a separate onboarding system in Paychex but it was removed recently, potentially as an additional cost feature. Review collected by and hosted on G2.com.

Most of the back end configurations are completed by Paychex, so it allows administrators an easier experience in managing the system. Other systems you have to spend a lot of time learning how to configure everything and then testing to see if you did it right, but Paychex takes that off your plate and helps ensure it is done correctly the first time. We are provided with a dedicated support team that makes resolving any issues easier and faster. We love knowing who our main contact is and getting to build that relationship and trust with them. The system does have a lot of integrations available to help support your company's HR needs, including Paychex Learning and Flex Engage, and allows employees the ability to easily access those modules without having to remember another login. The pre-created quick reports that Paychex provides saves a lot of time and effort instead of having to try to create something new. Review collected by and hosted on G2.com.

While not having to manage your own configurations in Paychex is nice, it can come with a lack of visibility into how your system, especially pay codes, are set up and functioning. Because of this, you do really need to make sure you are auditing your data and payroll to ensure everything is processing as expected. The payroll process is easy to manage, but I do wish there were more intuitive audit tools/reports in place to catch errors during the payroll processing. It has been trial and error in finding the right mix of internal processes to check payroll, while I know other HR systems have more pre-defined checks built into their platforms. Review collected by and hosted on G2.com.