--- title: Paychex Reviews meta\_title: 'Paychex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1734 reviews by the users' company size, role or industry to find out how Paychex works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 1734 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Paychex Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [(76 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [(58 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [(50 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [(49 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [(42 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [(48 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [(30 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [(26 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [(25 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [(21 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Paychex ##### 1. Ease of Use Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [ See 76 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 2. Payroll Management Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [ See 58 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 3. Helpful Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [ See 50 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! ![Cetta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cetta K.") CK Cetta K. Small-Business (50 or fewer emp.) 4.0/5 "Reliable Payroll Support with Excellent Service" What do you like about Paychex? I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful ##### 4. Payroll Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [ See 49 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 5. Payroll Ease Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [ See 42 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ### 5 Cons or Disadvantages of Paychex ##### 1. Poor Customer Support Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [ See 48 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 2. Payroll Issues Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [ See 30 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 3. Poor Support Services Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [ See 26 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "Self-Service Is Handy, But Not Ideal for Small Businesses" What do you dislike about Paychex? Paychex was not helpful for my smaller company ![Erin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin W.") EW Erin W. 0.5/5 "Integration Issues Make Paychex a Frustrating Experience" What do you dislike about Paychex? I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex tr ##### 4. Expensive Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [ See 25 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Too expensive for what it offers" What do you dislike about Paychex? Too expensive for the services it offers. ##### 5. Technical Issues Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [ See 21 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you dislike about Paychex? The paychex to Flock integration has turned out to be a little hard to navigate, it is not as automatic as it seems and when employees choose election ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product" What do you dislike about Paychex? The time off section gives how many hours are left I wish there was a way to get details on when and what times were used for audit tracking. ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Small-Business (50 or fewer emp.) 7/28/2026 "For a small company like mine...Paychex is big help" 4/5 What do you like best about Paychex? Paychex has taken a big load off my plate. I also feel that employees have more control over how they connect with payroll services and the extra features available to them. Review collected by and hosted on G2.com. What do you dislike about Paychex? I do not like the endless sales emails and call I get trying to sell me more features. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? It helps keep me in compliance with regulations. Review collected by and hosted on G2.com. Show More Response from Kaitlin George of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-13176711/official_response/edit) Thank you for sharing that Paychex has been a big help for your small company. We are pleased to hear that our service has taken a load off your plate and that it helps you stay in compliance with regulations. We also appreciate your perspective on our communications regarding additional features. This is useful feedback for our teams as they work to ensure our client outreach is both helpful and well-received. Validated ReviewerIncentivizedSource: Seller invite ![Melanda D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melanda D.") MD Melanda D. Commissions Analyst Mid-Market (51-1000 emp.) 4/17/2024 "Intuitive program constantly evolving" 4/5 What do you like best about Paychex? Theres a lot more to the program than when my previous review was done but I continue to use it the same as my needs have not changed. Review collected by and hosted on G2.com. What do you dislike about Paychex? It can still be a little cumbersome but now it's because of new features that I haven't gotten the hang of. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I used to have to do payroll manually in excel and google sheets there were too many mistakes being made as well as inaccurate information causing issues. Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-9547386/official_response/edit) Thank you for your review. If there is anything we can do to improve your experience please reach out to us at reviews@paychex.com and let us know. 4/3/2026 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 5/27/2026 "Easy, Straightforward Tracking for PTO, Benefits, and Pay Stubs" 4.5/5 What do you like best about Paychex? It's easy to track my PTO, benefits, pay, and payment stubs. The interface is very easy to use and read. Review collected by and hosted on G2.com. What do you dislike about Paychex? Nothing! It's incredibly straightforward and easy to use Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? It allows me to easily request time off, track my pay over time, and download documents for taxes or other purposes. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12879338/official_response/edit) Hello. Thank you for your positive review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Carla J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carla J.") CJ Carla J. Controller Small-Business (50 or fewer emp.) 10/31/2025 "Regret Switching to Paychex: Poor Support, High Turnover, and Costly Mistakes" 0/5 What do you like best about Paychex? Smooth talking sales people. Don't be fooled to switch over - they don't live up to the hype. Review collected by and hosted on G2.com. What do you dislike about Paychex? We moved our Co payroll from ADP to Paychex 3rd Qtr 2024. Paychex has FAILED to file quarterly reports and now the EDD is sending a Notice of Intent to Lien. We have been assessed thousands of dollars in penalties because of this. Last year upon receiving my first Notice, I worked with Paychex rep who said she would take care of it...long story short, I went through 6 reps (none of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected. Yesterday the Tax Dept (PAC) opened a case and closed it saying it was taken care of - ummmm not true. The Tax Dept conveniently doesn't have a phone number to call. They refer me to my Account Specialist who doesn't even have viewing access to info on my "tax case/resolution". I forwarded the tax dept emails and they bounced back. Lack of follow up due to high turnover within the company and/or lack of caring, is costing me time, money and my sanity. Seriously - do not sign up for Paychex - consider ADP - I was lured over and now regret it. Emails bounce back - no phone numbers for key personnel and oh, one more thing - their main number goes to an offshore call center who also pass you around like a beach ball. BEWARE! Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex doesn't solve problems but creates them. When they say a problem is solved - it isn't. I have been dealing with them paying my payroll taxes incorrectly for 14 months now. Noone is accountable. HIGH turn over. Good luck! Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-11891061/official_response/edit) We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. Validated ReviewerSource: Organic ![Lizette H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lizette H.") LH Lizette H. Case Manager Small-Business (50 or fewer emp.) 5/19/2026 "Easy to Manage and Navigate" 5/5 What do you like best about Paychex? Paychex was easy to manage and navigate. Review collected by and hosted on G2.com. What do you dislike about Paychex? There are times when there are system issues that prevent log ins which interferes with the ability to clock in or out. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex keeps track of time worked as well as my PTO and paystubs benefits me because its easy to access and view. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12841867/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Validated ReviewerIncentivizedSource: G2 invite ![Holly C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly C.") HC Holly C. Human Resource Mid-Market (51-1000 emp.) 4/15/2026 "Easy to Use with Outstanding Customer Service" 5/5 What do you like best about Paychex? how easy it is to use and the customer service Review collected by and hosted on G2.com. What do you dislike about Paychex? some of the things have to be done by myself and can be confusing Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? time and attendance and hiring modules Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12632795/official_response/edit) Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 4/30/2026 "Automated Tax Filing and Insightful Reporting That Keeps Us on Track" 4.5/5 What do you like best about Paychex? User-level dashboard with business requirement reporting, enabling timely and automated employee tax return filing. Review collected by and hosted on G2.com. What do you dislike about Paychex? It’s slightly costly, and the support response time could be better. Also, the continuous changes in the dedicated support manager make it harder to maintain consistency. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I use it for payroll processing & reporting taxes across regions, and I’m also looking to enhance our I-9 reporting. Review collected by and hosted on G2.com. Show More Response from Kaitlin George of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12722711/official_response/edit) Thank you for sharing your experience with Paychex. It’s great to hear that you value the user-level dashboard and business requirement reporting for efficient, automated employee tax filing. Your feedback is important, and we will ensure it is shared with our team. Please don't hesitate to email us at reviews@paychex.com if we can be of further support in the future. Thank you for your review. Current UserValidated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design Small-Business (50 or fewer emp.) 7/7/2026 "Great Communication That Helps Me Navigate" 4/5 What do you like best about Paychex? Communication is good to help me navigate Review collected by and hosted on G2.com. What do you dislike about Paychex? So far I don’t have any negative experience Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I now have an easy way to do our company payroll Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-13072869/official_response/edit) Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rebekah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebekah M.") RM Rebekah M. Bookkeeper Small-Business (50 or fewer emp.) 4/7/2026 "Paychex Makes Payroll Easy for Our Small Business" 5/5 What do you like best about Paychex? Paychex has been a great payroll company for our small business! Review collected by and hosted on G2.com. What do you dislike about Paychex? It takes some time to learn, but once you catch on its great! Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Tracking employees and managing payroll has never been easier! Review collected by and hosted on G2.com. Show More Response from Kaitlin George of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12597326/official_response/edit) Thank you for your feedback! We're thrilled to hear that Paychex has been a valuable partner for your small business. We understand that there can be a learning curve, and we're pleased to know that once familiar, it meets your needs effectively. We're glad our platform has simplified tracking employees and managing payroll for you. Your insights are appreciated. Please email us at reviews@paychex.com if we can provide further support. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 6/16/2026 "Easy Employee Direct Deposit Payments" 4/5 What do you like best about Paychex? easy to pay employees with direct deposit. Review collected by and hosted on G2.com. What do you dislike about Paychex? it is really hard to get a live agent on the phone sometimes Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I have to run payroll anyway, but Paychex makes the process easier than our old system. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12965114/official_response/edit) Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! 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