--- title: Paychex Reviews meta\_title: 'Paychex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1734 reviews by the users' company size, role or industry to find out how Paychex works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 1734 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Paychex Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [(76 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [(58 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [(50 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [(49 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [(42 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [(48 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [(30 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [(26 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [(25 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [(21 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Paychex ##### 1. Ease of Use Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [ See 76 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 2. Payroll Management Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [ See 58 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 3. Helpful Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [ See 50 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! ![Cetta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cetta K.") CK Cetta K. Small-Business (50 or fewer emp.) 4.0/5 "Reliable Payroll Support with Excellent Service" What do you like about Paychex? I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful ##### 4. Payroll Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [ See 49 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 5. Payroll Ease Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [ See 42 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ### 5 Cons or Disadvantages of Paychex ##### 1. Poor Customer Support Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [ See 48 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 2. Payroll Issues Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [ See 30 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 3. Poor Support Services Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [ See 26 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "Self-Service Is Handy, But Not Ideal for Small Businesses" What do you dislike about Paychex? Paychex was not helpful for my smaller company ![Erin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin W.") EW Erin W. 0.5/5 "Integration Issues Make Paychex a Frustrating Experience" What do you dislike about Paychex? I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex tr ##### 4. Expensive Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [ See 25 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Too expensive for what it offers" What do you dislike about Paychex? Too expensive for the services it offers. ##### 5. Technical Issues Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [ See 21 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you dislike about Paychex? The paychex to Flock integration has turned out to be a little hard to navigate, it is not as automatic as it seems and when employees choose election ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product" What do you dislike about Paychex? The time off section gives how many hours are left I wish there was a way to get details on when and what times were used for audit tracking. ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/26/2026 "Complete Services for Small Businesses with Responsive Account Support" 5/5 What do you like best about Paychex? Completeness of all of the services they provide - particularly to a small business. Can always get the account rep on the phone or responding to an email. Review collected by and hosted on G2.com. What do you dislike about Paychex? Having to renew yearly the processing service discount that. they offer our business. The discounting should remain in effect and not have to be renewed. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Managing payroll documentation for tax authorities. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12875893/official_response/edit) Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 7/8/2026 "Easy to Use with Helpful Integrations" 5/5 What do you like best about Paychex? It is very easy to use and access. The integrations are helpful. Review collected by and hosted on G2.com. What do you dislike about Paychex? Sometimes it is hard to get in touch with your associate Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? It has helped me to be able to do our payroll quickly and easily. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12879725/official_response/edit) Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite TS Tiffany S. Property Manager Commercial Real Estate Small-Business (50 or fewer emp.) 4/21/2026 "Effortless Payroll with Challenges in Support Access" 5/5 What do you like best about Paychex? I love how easy Paychex is to use and navigate for reviewing my paystubs or W2. The platform makes it easy to pull up my W2 and print it out when I do my annual taxes. It's very easy to use and find the necessary documents without hassle. Review collected by and hosted on G2.com. What do you dislike about Paychex? reaching their customer service is hard Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex simplifies finding my pay amount and tax documents, and I can easily navigate my paystubs and W2s, making taxes easier. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12666499/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Validated ReviewerIncentivizedSource: G2 invite ![Kelly G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly G.") KG Kelly G. Small-Business (50 or fewer emp.) 4/14/2026 "Great for Vacation Tracking, Needs Better Customer Support" 1.5/5 What do you like best about Paychex? I like tracking vacation in Paychex. The requesting of days off works very well. Review collected by and hosted on G2.com. What do you dislike about Paychex? The customer service and setting up payroll correctly. Customer service seemed to enter things incorrectly frequently. They were not very helpful in setting up our payroll. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12628532/official_response/edit) Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 5/5/2026 "All-in-One HR and Payroll, but Billing Transparency Needs Work" 3.5/5 What do you like best about Paychex? The ability to administer time and attendance, payroll, and several HR benefits in one consolidated place. Review collected by and hosted on G2.com. What do you dislike about Paychex? That sometimes I dont know what the charges are that hit our business account. We dont always get an invoice for some of the charges, or they dont match our tax liabilities report. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? It helped us create our first-ever employee handbook, to be compliant for employees across 9 different states. Review collected by and hosted on G2.com. Show More Response from Troy Farnsworth of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12755514/official_response/edit) Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lexie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lexie B.") LB Lexie B. Small-Business (50 or fewer emp.) 5/5/2026 "User-Friendly Payroll Solution with Easy Setup" 5/5 What do you like best about Paychex? I find Paychex user-friendly, which saves me time and allows me to navigate on my own. I also appreciate the employee training feature. The setup was very easy, making it convenient to get started. Review collected by and hosted on G2.com. What do you dislike about Paychex? N/A Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I use Paychex to easily apply taxes, manage contributions, and handle PTO. It's user-friendly, saving time and letting me navigate on my own, plus it offers helpful employee training. Review collected by and hosted on G2.com. Show More Response from Troy Farnsworth of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12752489/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 4/14/2026 "User-Friendly and Easy for New Hires to Navigate" 5/5 What do you like best about Paychex? I love how user-friendly it is, and how easily new hires are able to navigate it. Review collected by and hosted on G2.com. What do you dislike about Paychex? The updates keep changing how we’re used to doing things. For example, the new time cards aren’t as good as the old ones, and every time I’m in Time and Attendance I have to switch back to the old timecards. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex has made filing taxes a breeze as they take care of all the filings for me now Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12628529/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite GM Gladys M. Office Manager Small-Business (50 or fewer emp.) 1/12/2023 "Paychex Flex Professional and Reliable" 3/5 What do you like best about Paychex? I was disappointed that they were unable to negotiate a better healthcare rate for us to stay with the PEO product. Review collected by and hosted on G2.com. What do you dislike about Paychex? They need to offer more competitive healthcare rates Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? It appears that the retirement services aspect is more user friendly Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-7588792/official_response/edit) Thank you for taking the time to provide your review. We value your feedback and are committed to enhancing your experience with us. Should you have any further comments or suggestions, please feel free to contact us at reviews@paychex.com. 4/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jonathan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan L.") JL Jonathan L. President Small-Business (50 or fewer emp.) 4/18/2026 "Easy to Get Started, Fair Pricing, and Great Service" 5/5 What do you like best about Paychex? Easy to get started, reasonably priced, and the service is good. Review collected by and hosted on G2.com. What do you dislike about Paychex? I haven’t run into any issues so far that I’d consider a “dislike.” Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? They make sure my employees get paid on time. Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12650408/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![M A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "M A.") MA M A. Managing Partner Small-Business (50 or fewer emp.) 5/5/2026 "Smooth, Hassle-Free Payroll for Consistent Pay Periods" 4/5 What do you like best about Paychex? Ease of getting through payroll without issues as our payroll tends to be same from pay period to pay period Review collected by and hosted on G2.com. What do you dislike about Paychex? Sometimes when I need to modify payroll, it may take two or more sessions with out of country agents to accomplish what I need. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? My time is valuable and when I can order payroll in less than two minutes - thats great! Review collected by and hosted on G2.com. Show More Response from Troy Farnsworth of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12756128/official_response/edit) Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. 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