--- title: Paychex Reviews meta\_title: 'Paychex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1734 reviews by the users' company size, role or industry to find out how Paychex works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 1734 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr ---

### Paychex Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [(76 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews)

Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [(58 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews)

Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [(50 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews)

Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [(49 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews)

Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [(42 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews)

Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [(48 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews)

Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [(30 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews)

Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [(26 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews)

Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [(25 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews)

Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [(21 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Paychex

##### 1. Ease of Use

Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing.
[
See 76 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.")
NC

Nicole C.

Mid-Market (51-1000 emp.)

3.5/5

"Love Paychex Flex, mostly"

What do you like about Paychex?

I do like our rep at the moment, he is very helpful!

PC

Pam C.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Payroll Management, Miss the Personal Touch"

What do you like about Paychex?

I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things

##### 2. Payroll Management

Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient.
[
See 58 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.")
NC

Nicole C.

Mid-Market (51-1000 emp.)

3.5/5

"Love Paychex Flex, mostly"

What do you like about Paychex?

I do like our rep at the moment, he is very helpful!

PC

Pam C.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Payroll Management, Miss the Personal Touch"

What do you like about Paychex?

I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things

##### 3. Helpful

Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features.
[
See 50 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.")
NC

Nicole C.

Mid-Market (51-1000 emp.)

3.5/5

"Love Paychex Flex, mostly"

What do you like about Paychex?

I do like our rep at the moment, he is very helpful!

 ![Cetta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cetta K.")
CK

Cetta K.

Small-Business (50 or fewer emp.)

4.0/5

"Reliable Payroll Support with Excellent Service"

What do you like about Paychex?

I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful

##### 4. Payroll

Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features.
[
See 49 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.")
NC

Nicole C.

Mid-Market (51-1000 emp.)

3.5/5

"Love Paychex Flex, mostly"

What do you like about Paychex?

I do like our rep at the moment, he is very helpful!

PC

Pam C.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Payroll Management, Miss the Personal Touch"

What do you like about Paychex?

I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things

##### 5. Payroll Ease

Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex.
[
See 42 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.")
NC

Nicole C.

Mid-Market (51-1000 emp.)

3.5/5

"Love Paychex Flex, mostly"

What do you like about Paychex?

I do like our rep at the moment, he is very helpful!

PC

Pam C.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Payroll Management, Miss the Personal Touch"

What do you like about Paychex?

I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things

### 5 Cons or Disadvantages of Paychex

##### 1. Poor Customer Support

Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries.
[
See 48 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews)

See Related User Reviews

PC

Pam C.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Payroll Management, Miss the Personal Touch"

What do you dislike about Paychex?

I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y

SL

Stephen L.

Small-Business (50 or fewer emp.)

5.0/5

"Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler"

What do you dislike about Paychex?

When they hold our payroll to review. I have to call to get it released

##### 2. Payroll Issues

Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality.
[
See 30 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews)

See Related User Reviews

PC

Pam C.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Payroll Management, Miss the Personal Touch"

What do you dislike about Paychex?

I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y

SL

Stephen L.

Small-Business (50 or fewer emp.)

5.0/5

"Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler"

What do you dislike about Paychex?

When they hold our payroll to review. I have to call to get it released

##### 3. Poor Support Services

Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues.
[
See 26 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Self-Service Is Handy, But Not Ideal for Small Businesses"

What do you dislike about Paychex?

Paychex was not helpful for my smaller company

 ![Erin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin W.")
EW

Erin W.

0.5/5

"Integration Issues Make Paychex a Frustrating Experience"

What do you dislike about Paychex?

I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex tr

##### 4. Expensive

Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase.
[
See 25 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews)

See Related User Reviews

PC

Pam C.

Small-Business (50 or fewer emp.)

4.0/5

"Effortless Payroll Management, Miss the Personal Touch"

What do you dislike about Paychex?

I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Too expensive for what it offers"

What do you dislike about Paychex?

Too expensive for the services it offers.

##### 5. Technical Issues

Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website.
[
See 21 mentions
](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.")
NC

Nicole C.

Mid-Market (51-1000 emp.)

3.5/5

"Love Paychex Flex, mostly"

What do you dislike about Paychex?

The paychex to Flock integration has turned out to be a little hard to navigate, it is not as automatic as it seems and when employees choose election

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great product"

What do you dislike about Paychex?

The time off section gives how many hours are left I wish there was a way to get details on when and what times were used for audit tracking.

 ![Amber T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber T.")
AT

Amber T.

COO

Small-Business (50 or fewer emp.)

5/5/2026

"Easy to Use, but Payment Scheduling Needs More Flexibility"

3.5/5

What do you like best about Paychex?

I like how easy I find the system is to use. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

I dislike how I have to submit 2 days prior to running payments. I would like more flexibility without being charged extra. Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

The biggest problem Paychex solves for me is taking out taxes from the checks. Review collected by and hosted on G2.com.

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Response from Troy Farnsworth of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-12754903/official_response/edit)

Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Elizabeth G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth G.")
EG

Elizabeth G.

Office Manager

Small-Business (50 or fewer emp.)

6/16/2026

"Works Well for Employees, But Rep Communication Needs Improvement"

3/5

What do you like best about Paychex?

I like how the app works for our employees. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

I dislike our rep never answering calls. Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

They help our employees see their timecards and pay stubs. Review collected by and hosted on G2.com.

Show More

Response from Michelle Van Ornum of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-12965060/official_response/edit)

Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you!

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Nancy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nancy C.")
NC

Nancy C.

Business Operations Manager

Small-Business (50 or fewer emp.)

3/10/2026

"User-Friendly System, but Customer Service Needs Improvement"

3.5/5

What do you like best about Paychex?

Their system is very user-friendly. Reports and documents are easy to access, and using the system doesn’t require much training, which makes it straightforward to get started. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

Their customer service is extremely lacking. It's why I switched to proliant a few years ago and now that I'm back with Paychex I realize their customer service has only gotten worse. Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

It's not. I don't get returned emails from my rep. It's very frustrating. Review collected by and hosted on G2.com.

Show More

Response from Michelle Cates of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-12460752/official_response/edit)

Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues!

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Mandy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mandy H.")
MH

Mandy H.

T

Small-Business (50 or fewer emp.)

10/1/2025

"Employee Ease with Time Clock"

4.5/5

What do you like best about Paychex?

Paychex makes it easy for me to clock in and out of my virtual education job. It is a requirement that I implement it when I am working any of my shifts. I use it daily, as I work every single day (even though only part-time). It seems to have the right amount of features, and I'm not sure if it would need more. It has been very easy to integrate into my regular routine. Typically, when there is an issue, I either reach out to my HR or they reach out to me. Because of this, I have not had to use customer support. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

Paychex has a tendency to fail to accurately record clock-ins or outs on random days. This results in my HR contacting me to clarify what time I finished my shift, despite the fact that I did, indeed, complete the task. It is very frustrating and adds more work than either of us needs. Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

The primary benefit of Paychex is being able to easily clock in and out of my shifts, as well as easily being able to access my time logs and tax documents each year. Review collected by and hosted on G2.com.

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Response from Troy Farnsworth of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-11752867/official_response/edit)

Hi Mandy, Thank you for taking the time to share your feedback. We're pleased to hear that our features are meeting your needs. If there's anything we can assist you with in the future, please don't hesitate to reach out to us at reviews@paychex.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive")
AA

Verified User in Automotive

Small-Business (50 or fewer emp.)

7/28/2026

"Great for Tracking, Reporting, and On-Time Taxes—But Pricing Needs Consistency"

3.5/5

What do you like best about Paychex?

Tracking / reporting / paying taxes when due Review collected by and hosted on G2.com.

What do you dislike about Paychex?

Cost doubles every year unless you call in and ask for a promo Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

Solved tax payments / delays / fines from IRS. Save our business time and money Review collected by and hosted on G2.com.

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Response from Kaitlin George of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-13174866/official_response/edit)

Thank you for your feedback. We are glad to hear that our tracking, reporting, and tax payment services have successfully saved your business time and money. We also appreciate you sharing your perspective on our pricing structure. This information is valuable and will be shared with the appropriate teams for their review.

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Calie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calie G.")
CG

Calie G.

Property Manager

Small-Business (50 or fewer emp.)

4/21/2026

"Frequent Login and Punch Errors Create Extra Work for Supervisors"

2.5/5

What do you like best about Paychex?

The ability to look at location of where employees clocks in Review collected by and hosted on G2.com.

What do you dislike about Paychex?

The errors. Punches don't go through and it doesn't let you log in quite often which then makes more work for supervisors to fix punches Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

I'm not aware of what issues they are solving Review collected by and hosted on G2.com.

Show More

Response from Michelle Van Ornum of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-12662352/official_response/edit)

Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you!

Current UserValidated ReviewerIncentivizedSource: G2 invite

FA

Felicia A.

12/4/2025

"Reliable Support, Time Clock Issues Persist"

5/5

What do you like best about Paychex?

I really appreciate the support team at Paychex. We've had three different acquisitions this year, and the support team has been extremely great in helping us implement Paychex for each new facility we've acquired. Their support is nonstop; they've seen us through the first payroll of every facility to ensure everything is running smoothly. We have weekly calls with them, and their hands-on support is really appreciated. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

The time clocks. I think our biggest issue is time clocks. A lot of times, they just don't work properly. We have experienced a lot of camera issues with the time clock that we're using, where they kinda just fail and, decide to stop working. So I think that would be a big area of improvement for us. Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

Paychex helps us track time and attendance, meal break penalties, overtime, and double time. It ensures accurate employee payouts and defends against PAGA claims. It also tracks employee personal information. Review collected by and hosted on G2.com.

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Response from Donna Di Pasquale of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-12048885/official_response/edit)

Good afternoon, Felicia.

Thank you so much for the 5-star rating and your positive feedback. We truly appreciate your kind words and will be sure to pass along your comments about the timeclocks to the relevant team.

Thanks again for taking the time to share your experience with us.

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Recreational Facilities and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Recreational Facilities and Services")
AR

Verified User in Recreational Facilities and Services

Mid-Market (51-1000 emp.)

5/5/2026

"Confident, Reliable Payroll Processing"

4.5/5

What do you like best about Paychex?

Having the confidence that my payroll is processed properly. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

When we run into glitches between platforms, it disrupts our workflow and affects the overall flow of our processes. Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

The updated onboarding has saved us time in our new-hire process and made bringing people on board a bit smoother. Review collected by and hosted on G2.com.

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Response from Troy Farnsworth of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-12754704/official_response/edit)

Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com.

6/22/2026
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Erin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin W.")
EW

Erin W.

12/8/2025

"Integration Issues Make Paychex a Frustrating Experience"

0.5/5

What do you like best about Paychex?

Nothing Review collected by and hosted on G2.com.

What do you dislike about Paychex?

I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex treated withdrawals of pretax and Roth contributions as taxable. The integration between payroll and time & attendance modules is minimal; managers and employment status must be set separately in each. During open enrollment, Paychex prematurely starts HSA employer contributions despite the benefits year not beginning, causing issues for employees switching plans. The Flock module managing benefits doesn't communicate with the PBA module for FSAs and HSAs, lacking necessary checks when transitioning between health plans. The initial setup was tough due to having different contacts for each module, and they failed to set up our COBRA properly as discussed. Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

Paychex doesn't solve problems and instead creates them, especially with 401(k) and integration issues between modules like payroll and time & attendance. Review collected by and hosted on G2.com.

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Response from Michelle Cates of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-12060897/official_response/edit)

We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.

Validated ReviewerSource: Organic

 ![Heath D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heath D.")
HD

Heath D.

VP

Small-Business (50 or fewer emp.)

11/30/2021

"Paychex was amazing helping with ERC"

5/5

What do you like best about Paychex?

During the Covid 19 pandemic, Paychex kept up with the new laws and helped my company stay aflote. They helped with PPP funding sources that would actually work with our compnay. They also held webinars where they explained how we could use both ERC and PPP funds together. They were able to help keep my company alive.

They are great. The only bad thing is they offend have high turn over. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

They have expertise in so many areas, but it always feels that when they want to educate you, they are only doing it to sell you a new product, rather than doing it because you are a current client. - same as my last review.

The only bad thing is they offend have high turn over. Review collected by and hosted on G2.com.

Recommendations to others considering Paychex:

It's an excellent payroll service! I highly recommend them. Review collected by and hosted on G2.com.

What problems is Paychex solving and how is that benefiting you?

They helped keep my company alive, helping me understand and use all of the government covid19 support. They were able to help get me $750,000 in covid support over the two years. (2020 & 2021) Review collected by and hosted on G2.com.

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Response from Candice Williams of Paychex

[Editedit](https://www.g2.com/survey_responses/paychex-review-5167731/official_response/edit)

Hello. I am glad that you were able to receive assistance when needed. If there is anything you need in the future, please email us at reviews@paychex.com.

9/8/2025
Current UserValidated ReviewerIncentivizedSource: Seller invite

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