--- title: Paychex Reviews meta\_title: 'Paychex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1734 reviews by the users' company size, role or industry to find out how Paychex works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 1734 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Paychex Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [(76 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [(58 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [(50 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [(49 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [(42 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [(48 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [(30 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [(26 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [(25 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [(21 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Paychex ##### 1. Ease of Use Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [ See 76 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 2. Payroll Management Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [ See 58 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 3. Helpful Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [ See 50 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! ![Cetta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cetta K.") CK Cetta K. Small-Business (50 or fewer emp.) 4.0/5 "Reliable Payroll Support with Excellent Service" What do you like about Paychex? I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful ##### 4. Payroll Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [ See 49 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 5. Payroll Ease Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [ See 42 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ### 5 Cons or Disadvantages of Paychex ##### 1. Poor Customer Support Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [ See 48 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 2. Payroll Issues Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [ See 30 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 3. Poor Support Services Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [ See 26 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "Self-Service Is Handy, But Not Ideal for Small Businesses" What do you dislike about Paychex? Paychex was not helpful for my smaller company ![Erin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin W.") EW Erin W. 0.5/5 "Integration Issues Make Paychex a Frustrating Experience" What do you dislike about Paychex? I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex tr ##### 4. Expensive Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [ See 25 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Too expensive for what it offers" What do you dislike about Paychex? Too expensive for the services it offers. ##### 5. Technical Issues Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [ See 21 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you dislike about Paychex? The paychex to Flock integration has turned out to be a little hard to navigate, it is not as automatic as it seems and when employees choose election ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product" What do you dislike about Paychex? The time off section gives how many hours are left I wish there was a way to get details on when and what times were used for audit tracking. ![Christine P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christine P.") CP Christine P. Recruiting Manager Logistics and Supply Chain Mid-Market (51-1000 emp.) 5/7/2026 "Streamlines New-Employee Onboarding Paperwork" 4.5/5 What do you like best about Paychex? It takes care of the onboarding paperwork for new employees. Review collected by and hosted on G2.com. What do you dislike about Paychex? There is noticeable lag with the click-and-point feature. When I select a feature or enter information and then try to save or send it, there’s a delay before it responds. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I am responsible for onboarding new hire employees so this allows me to send paperwork electronically and allows me to track the completion Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12772905/official_response/edit) Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Hayes I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hayes I.") HI Hayes I. Agency Owner Small-Business (50 or fewer emp.) 7/8/2026 "Easy Payroll Submission with Fast, Helpful Answers" 5/5 What do you like best about Paychex? Payroll is easy to submit, and when I need answers, I get them quickly. Review collected by and hosted on G2.com. What do you dislike about Paychex? At this time, there’s nothing I don’t like. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? It benefits me by helping me save money. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-13078361/official_response/edit) Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Audrey C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey C.") AC Audrey C. Controller Small-Business (50 or fewer emp.) 5/11/2023 "Customer Service for Special Case Not Prompt " 3.5/5 What do you like best about Paychex? Customer service was not able to respond to issues related to IT/Paycheck Flex in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Paychex? Strengthen training of payroll taxes knowledges to its payroll service representatives. Responding to special cases and IT/portal related issues in a timely manner, and taking the initiative to provide updates to the inquiring customers. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex staff was able to help me figure out the right amount of deduction for deferred contributions without affecting the take-home pay. Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-8071578/official_response/edit) Thank you for taking the time to provide your review. We value your feedback and are committed to enhancing your experience with us. Should you have any further comments or suggestions, please feel free to contact us at reviews@paychex.com. 4/5/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 3/27/2026 "Still paying for Paychex errors from months ago" 0/5 What do you like best about Paychex? The Paychex system was acceptable but a little dated. I wanted to add timekeeping my payroll contact could nto tell me how much it would cost. They referred me to their sales team told me it could takee 5-10 business days and I never heard back. Review collected by and hosted on G2.com. What do you dislike about Paychex? We started using Paychex in January 2024. From the beginning, response times have been consistently slow and unreliable. In some cases, we were told upfront that requests could take up to 15 business days to process. In others, we were quoted 1–3 business days, only for the issue to drag on for more than a week. Multiple times, after waiting, we were then told that the request had been sent to the wrong department and needed to be rerouted...and the clock starts over. We have experienced multiple payroll issues. On several occasions, payroll has been completely stopped because a new employee was coded incorrectly in their system. It took three full payroll cycles to resolve one issue, and each time payroll was halted until it was addressed. In one particularly serious incident, all of our employees’ direct deposit information was wiped out without notice, and payroll was converted to paper checks. We caught the issue before processing, but it required every employee to reenter their banking information, and payroll ended up being delayed. Nearly 60 days later, those same checks were mailed out to employees. We reported it and were told that the paper checks generated during that error had been voided and that no further action was needed. Then about 30 days after that, we received notice that Paychex intended to debit our bank account because some of those supposedly voided checks had been cashed. We were told that we would be responsible for collecting those funds back from employees, despite having reported the issue immediately and being assured the checks were void. There have also been compliance and structural issues with how services are handled. Although we have a contract for PEO services, we discovered that Paychex had not registered as a PEO in our home state. Instead, they filed under a power of attorney, meaning filings were made under our EIN rather than theirs, which created additional complications. In other situations, they sent notices to other states indicating they were no longer our PEO while still under contract with us. This only scratches the surface of the issues we’ve had. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? We are actually waiting on them to resolve issues...and we may end up just paying the the fees that should have been paid correctly by them in the first place. I've spent too much time cycling in emails trying to get someone in Paychex to actually take care of a timely issue. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12555136/official_response/edit) We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.  Validated ReviewerSource: Organic ![Jamie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie L.") JL Jamie L. Small-Business (50 or fewer emp.) 5/5/2026 "User-Friendly Payroll with Room for Support Improvement" 4/5 What do you like best about Paychex? I like Paychex for its ease of use. It's user-friendly and offers easy step-by-step processes. I can seamlessly enroll employees, onboard, update records, and run reports. The availability of these features makes managing payroll tasks much more manageable. Review collected by and hosted on G2.com. What do you dislike about Paychex? Connecting with my specialist if I have questions or concerns. Anytime I call, I am redirected or have to leave a voicemail. I don't have a lot of interaction with my assigned representative. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex simplifies managing tax forms and payroll data. It's user-friendly, allowing me to easily enroll employees, onboard, update, and run reports. Review collected by and hosted on G2.com. Show More Response from Troy Farnsworth of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12754747/official_response/edit) Thank you for your review. We appreciate your feedback. If there is anything we can assist with, please email us at reviews@paychex.com. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 6/16/2026 "Easy-to-Navigate Payroll and Helpful HR Tools" 5/5 What do you like best about Paychex? Payroll is easy to navigate, and the HR component is very helpful as well. Overall, both areas are straightforward to use and make it simpler to manage day-to-day tasks. Review collected by and hosted on G2.com. What do you dislike about Paychex? Sometimes Paychex Flex doesn’t communicate with the payroll system correctly, so I end up having to manually adjust certain items. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? They’ve solved a lot of payroll problems and final-check issues. This has benefited me in several ways, especially by saving me time. Review collected by and hosted on G2.com. Show More Response from Troy Farnsworth of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12965577/official_response/edit) Thank you for your review. We’re glad to hear you find Paychex user friendly and appreciate the integrated timeclock, payroll, and tax filing capabilities. We understand your preference for familiar layouts when updates are introduced. Please don't hesitate to reach out to us at reviews@paychex.com if there's anything we can assist with! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 3/18/2026 "Paychex is terrible, 0/10, would not recommend" 0/5 What do you like best about Paychex? Nothing! Paychex has been terrible to work with. Review collected by and hosted on G2.com. What do you dislike about Paychex? I dislike the lack of knowledge, being passed around and not getting serious issued addressed. Payroll errors are not resolved and there is no accountability by any support person (or manager). Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex has actually cost me (small business owner) considerable time and money in trying to resolve discrepancies between Paychex payroll team (where the errors and lack of communication and constantly changing "dedicated account reps" are taking place) and our Benefits administrators. This has caused inaccurate payroll, inaccurate W-2s, over billing for benefits and service fees and inaccurate medical coverage for our employees. Its been a disaster and I would not recommend Paychex to anyone. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12508162/official_response/edit) Hi Cindy! We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you. 3/23/2026 Current UserValidated ReviewerSource: Organic Review from User Profile ![Daloa W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daloa W.") DW Daloa W. HR Payroll Manger Mid-Market (51-1000 emp.) 4/22/2026 "Exceptional Payroll Management with Stellar Support" 5/5 What do you like best about Paychex? I like the way Paychex handles my payroll. The customer service agent is also helpful with their problems. The initial setup was very easy, and we had no problems at all. Review collected by and hosted on G2.com. What do you dislike about Paychex? Nothing in particular. I appreciate all the services rendered. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I use Paychex to run reports and handle payroll efficiently, with excellent customer service support. Review collected by and hosted on G2.com. Show More Response from Michelle Latoy of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12670274/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 6/5/2026 "Comprehensive HR Services, but Navigation and 401(k) Updates Need Improvement" 3/5 What do you like best about Paychex? They offer a comprehensive range of services, including integrated 401(k) administration. Their HR consulting package is particularly strong, and their technical support team is highly responsive and provides assistance promptly. Review collected by and hosted on G2.com. What do you dislike about Paychex? It is difficult to find the various scattered menus here. Additionally, the response time for 401(k) services is quite slow, and the information regarding 401(k) plans is not up to date. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? 401(k) service, we could use 401(k) services in paychex Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12926232/official_response/edit) Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Darla S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darla S.") DS Darla S. Chief Financial Officer Small-Business (50 or fewer emp.) 1/29/2026 "Effortless Payroll Management with Paychex" 5/5 What do you like best about Paychex? I like how Paychex makes it easy to track pay and deductions. It also keeps track of needed W2s and information if an audit is done, which is really handy. Paychex serves as a one-stop shop because I can contact customer service, and they'll send me all the information needed for an audit. I find it user-friendly, and their direct customer service is a big help. The initial setup was very easy, with a representative staying on the phone until everything was installed and logins were created. Review collected by and hosted on G2.com. What do you dislike about Paychex? I don't like the hold times when trying to reach customer service. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I use Paychex for easy tracking of pay and deductions, keeping track of W2s, and providing audit information. It's user-friendly, provides direct customer service, and functions as a one-stop shop for payroll needs. Review collected by and hosted on G2.com. Show More Response from Donna Di Pasquale of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12276564/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 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