--- title: Paychex Reviews meta\_title: 'Paychex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1734 reviews by the users' company size, role or industry to find out how Paychex works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 1734 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Paychex Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [(76 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [(58 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [(50 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [(49 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [(42 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [(48 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [(30 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [(26 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [(25 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [(21 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Paychex ##### 1. Ease of Use Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [ See 76 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 2. Payroll Management Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [ See 58 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 3. Helpful Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [ See 50 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! ![Cetta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cetta K.") CK Cetta K. Small-Business (50 or fewer emp.) 4.0/5 "Reliable Payroll Support with Excellent Service" What do you like about Paychex? I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful ##### 4. Payroll Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [ See 49 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 5. Payroll Ease Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [ See 42 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ### 5 Cons or Disadvantages of Paychex ##### 1. Poor Customer Support Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [ See 48 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 2. Payroll Issues Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [ See 30 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 3. Poor Support Services Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [ See 26 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "Self-Service Is Handy, But Not Ideal for Small Businesses" What do you dislike about Paychex? Paychex was not helpful for my smaller company ![Erin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin W.") EW Erin W. 0.5/5 "Integration Issues Make Paychex a Frustrating Experience" What do you dislike about Paychex? I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex tr ##### 4. Expensive Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [ See 25 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Too expensive for what it offers" What do you dislike about Paychex? Too expensive for the services it offers. ##### 5. Technical Issues Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [ See 21 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you dislike about Paychex? The paychex to Flock integration has turned out to be a little hard to navigate, it is not as automatic as it seems and when employees choose election ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product" What do you dislike about Paychex? The time off section gives how many hours are left I wish there was a way to get details on when and what times were used for audit tracking. BR Becca R. HR Manager Mid-Market (51-1000 emp.) 5/6/2026 "Frustrating Limitations Outweigh Benefits" 0.5/5 What do you like best about Paychex? I like that Paychex doesn't require a fixed contract. The employee self-service options are decent, if not robust. It's pretty easy for employees to use. Review collected by and hosted on G2.com. What do you dislike about Paychex? I've used 5 different payroll systems/HRIS and Paychex has the most limitations. It isn't the worst system I've ever used, but the worst system I've used set a pretty low bar. Capabilities that I would have considered to be standard are impossible for them. The leave tracking capabilities are awful. The customer service is good but unfortunately they have no real solutions for the problems we experience. There are limitations on approval workflow for employee leave. The system can only accommodate one workflow. PTO gets approved the same way as jury duty, bereavement, or statutory leaves, which doesn't work for different types of approvals needed. It doesn't allow you to attach a document to a time off request. The schedule feature doesn't export to Outlook, making it basically useless. The user experience/layout of employee data doesn't make sense the way it's segmented. Timecard changes are a nightmare. We use Employee Navigator, but we can't connect it to Paychex because it shows incorrect pay data. We are a school, so our employees don't work 12 months, they work 10. Paychex can't factor that in when calculating employee pay, leading to incorrect compensation information and no fix, only a workaround. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex Flex handles payroll and offers decent employee self-service without a fixed contract. It's easy for employees to use. Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12765233/official_response/edit) We sincerely regret to learn about the difficulties you've encountered and apologize for any inconvenience caused. At Paychex, we are committed to providing exceptional service to all our clients, and your feedback is invaluable in helping us improve our offerings. Should you require any further assistance or wish to discuss your experience in greater detail, please do not hesitate to contact us directly at reviews@paychex.com. We are eager to address any concerns and look forward to the opportunity to serve you better in the future. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 7/28/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "All-in-One HR, Benefits, and Payroll with Easy Custom Reporting" 4/5 What do you like best about Paychex? I liked that everything is in one software. HR forms, benefits and payroll are in one software and easy to find. I like the custom report feature which allowed me to easily do custom reports to see the info I wanted to see. Review collected by and hosted on G2.com. What do you dislike about Paychex? The payroll entry was a little more difficult than our other software. I did not like the limited timeframe of making changes to a paycheck. Also, customer service was not always easily reached. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex handled filing employee paperwork with the government and paying all payroll taxes and wages once entered. Filing and paying payroll taxes is a big time saver. Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-13179523/official_response/edit) Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Raymond M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raymond M.") RM Raymond M. Owner Small-Business (50 or fewer emp.) 5/12/2026 "Paychex Has Been a Trusted Partner for 30+ Years" 5/5 What do you like best about Paychex? Being with Paychex for over 30 years, they have been there for us in both growth and downscale stages for our company. They have all the services we could possibly need and the expertise to make sure everything runs smoothly. Review collected by and hosted on G2.com. What do you dislike about Paychex? With so many services, it can be difficult to understand all that Paychex has to offer, but they do have a lot of resources to help us learn more. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex just gets it right. They make sure all our benefits, whether it's payroll, payroll taxes, 401k or worker's comp are handled with the latest update information that we need as a business. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12800169/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerSource: Organic SP Shannon P. Manager of Payroll & AP Oil & Energy Mid-Market (51-1000 emp.) 4/14/2026 "Easy Multi-Company Payroll and Streamlined Hiring with Paychex" 5/5 What do you like best about Paychex? Paychex makes it easy to pay employees across multiple companies, and it also streamlines the hiring process from application to hire. There are many features you can choose from as well, such as Flex, Benefits, 401K, and more. Review collected by and hosted on G2.com. What do you dislike about Paychex? The analytics is most least favorite feature as running the report you need always seems to take longer than it should. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex helps get our employees paid quickly and on a short turn around time. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12628917/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 7/7/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Beverly P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beverly P.") BP Beverly P. Finance, Human Resource and Admin Specialist Small-Business (50 or fewer emp.) 4/14/2026 "Paychex Makes Biweekly Payroll and Quarterly Taxes Effortless" 4.5/5 What do you like best about Paychex? Paychex has been great for managing our biweekly payroll, quarterly payroll taxes, and any garnishments that need to be processed. Review collected by and hosted on G2.com. What do you dislike about Paychex? I haven’t found any downsides to Paychex. We’ve been using it for over six years now, and it’s still just as helpful and reliable as it was when we first started. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Being able to import information and use the drag-and-drop process saves us at least two hours each week. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12628474/official_response/edit) Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 7/7/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite AN Amanda N. HR & Operations Manager Small-Business (50 or fewer emp.) 5/26/2026 "Dated Interface Holds Back an Otherwise Solid Payroll and Onboarding Tool" 2.5/5 What do you like best about Paychex? It has the basics we need when it comes to payroll and onboarding. It generally isn't hard to find features. There's customer support through both chat and phone. It's reasonably priced given it's features. Review collected by and hosted on G2.com. What do you dislike about Paychex? It doesn't feel like a modern system. It's interface feels a bit dated. Some of it's onboarding features are not easy to use, such as assigning documents for signing. It does periodically update features, but I feel it's performance is lacking compared to other payroll services I've used. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Provides a payroll solution and HR features Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12874749/official_response/edit) Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/28/2026 "Flexible Platform, Helpful Staff, and Employer-Friendly Reports" 4.5/5 What do you like best about Paychex? The reports that are available to me as an employer. I also like the flexibility of the platform and how helpful the staff have been with responding to my questions. Review collected by and hosted on G2.com. What do you dislike about Paychex? the number of staff who have been assigned to me. I think sometimes the staff do a great job introducing themselves and as is the case with my current rep., he transistioned into his role and I have yet to hear from him. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? They are solving the payroll processing need for our organization and they are solving the issue of us managing our payroll taxes. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-13176809/official_response/edit) Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rahul A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul A.") RA Rahul A. Data analyst Information Technology and Services Mid-Market (51-1000 emp.) 5/29/2026 "User-Friendly Payroll & HR Platform That Saves Time and Boosts Efficiency" 5/5 What do you like best about Paychex? What I like best about Paychex is its user-friendly payroll and HR platform, which simplifies employee management, tax filing, benefits administration, and compliance tasks. Reliable customer support, automation features, and accurate processing save time, reduce errors, and improve overall efficiency. Review collected by and hosted on G2.com. What do you dislike about Paychex? One drawback of Paychex is that some advanced features can be expensive for small businesses. The platform may also have a learning curve for new users, and occasional delays in customer support response times can make resolving complex issues more challenging. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex solves payroll processing, tax compliance, employee benefits administration, and HR management challenges. By automating these tasks, it reduces manual work, minimizes errors, ensures regulatory compliance, and saves time. This allows businesses to focus more on growth, productivity, and employee satisfaction. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12891711/official_response/edit) Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Validated ReviewerIncentivizedSource: G2 invite ![Tim H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim H.") TH Tim H. Chief Executive Officer Small-Business (50 or fewer emp.) 6/16/2026 "Overpriced, over promises and under performs" 0/5 What do you like best about Paychex? The thought of finding another payroll provider in the future. Review collected by and hosted on G2.com. What do you dislike about Paychex? They are overpriced. They over promise and under perform. The customer service is horrible and they do nothing to correct the problems internally and ignore the issues you present. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? None. They are only creating more problems for me even though I am paying them for their top packages and I end up having to do all the work I am paying them to do. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12965095/official_response/edit) We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you.  Current UserValidated ReviewerIncentivizedSource: Seller invite ![Karen R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karen R.") KR Karen R. Bookkeeper Small-Business (50 or fewer emp.) 10/17/2023 "Paychex Flex Super Easy to Use" 5/5 What do you like best about Paychex? Now I can fix some problems myself in the flex app. dont use any of the other services Paychex offers cuz we are small company but I am sure they have added a bunch of stuff. Review collected by and hosted on G2.com. What do you dislike about Paychex? Showed me how to set up my own reports in Paychexflex app. now I dont feel they need to improve anything. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? payroll tax payments , I dont have to learn payroll taxes and who to pay when also my workers comp reports, helps so I can report my employees hours to workers comp. insurance company accuratly and easily keeps track of PTO, so I dont have to. Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-8737272/official_response/edit) Thank you for your 5-star review. We appreciate your feedback. 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