--- title: Paychex Reviews meta\_title: 'Paychex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1734 reviews by the users' company size, role or industry to find out how Paychex works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 1734 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Paychex Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [(76 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [(58 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [(50 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [(49 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [(42 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [(48 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [(30 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [(26 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [(25 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [(21 mentions)](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Paychex ##### 1. Ease of Use Users praise the **ease of use** of Paychex, appreciating its user-friendly website and straightforward payroll processing. [ See 76 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1275461&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 2. Payroll Management Users commend the **ease of processing and accuracy** of Paychex payroll management, making tasks efficient and convenient. [ See 58 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277568&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 3. Helpful Users appreciate the **customizability** of Paychex, enjoying the ease of navigation and helpful reporting features. [ See 50 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277400&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! ![Cetta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cetta K.") CK Cetta K. Small-Business (50 or fewer emp.) 4.0/5 "Reliable Payroll Support with Excellent Service" What do you like about Paychex? I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful ##### 4. Payroll Users appreciate the **ease of tracking payroll and deductions** with Paychex, highlighting excellent customer support and user-friendly features. [ See 49 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274926&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ##### 5. Payroll Ease Users value the **ease of processing payroll** and rapid, responsive support provided by Paychex. [ See 42 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276510&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you like about Paychex? I do like our rep at the moment, he is very helpful! PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you like about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things ### 5 Cons or Disadvantages of Paychex ##### 1. Poor Customer Support Users often experience **poor customer support** , with slow email responses and unsatisfactory solutions to inquiries. [ See 48 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1278545&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 2. Payroll Issues Users report **payroll issues** due to late tax filings and unintuitive reporting processes that hinder functionality. [ See 30 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276946&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y SL Stephen L. Small-Business (50 or fewer emp.) 5.0/5 "Very Helpful Customer Service from Jeffery Miller and Jennifer Sattler" What do you dislike about Paychex? When they hold our payroll to review. I have to call to get it released ##### 3. Poor Support Services Users express frustration with **poor support services** , citing unresponsive communication and prolonged resolution times as major issues. [ See 26 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1274708&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "Self-Service Is Handy, But Not Ideal for Small Businesses" What do you dislike about Paychex? Paychex was not helpful for my smaller company ![Erin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin W.") EW Erin W. 0.5/5 "Integration Issues Make Paychex a Frustrating Experience" What do you dislike about Paychex? I've had a lot of issues with our 401(k) plan after plan mergers, including interrupted distributions for former employees without warning. Paychex tr ##### 4. Expensive Users find Paychex to be **too expensive** for the limited services provided, especially after the initial purchase. [ See 25 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1276180&qs=pros-and-cons#reviews) See Related User Reviews PC Pam C. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Payroll Management, Miss the Personal Touch" What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Too expensive for what it offers" What do you dislike about Paychex? Too expensive for the services it offers. ##### 5. Technical Issues Users face significant **technical issues** with Paychex, particularly with time clocks and an outdated website. [ See 21 mentions ](https://www.g2.com/products/paychex/reviews?filters%5Bsentiment_snippet%5D=1277470&qs=pros-and-cons#reviews) See Related User Reviews ![Nicole C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole C.") NC Nicole C. Mid-Market (51-1000 emp.) 3.5/5 "Love Paychex Flex, mostly" What do you dislike about Paychex? The paychex to Flock integration has turned out to be a little hard to navigate, it is not as automatic as it seems and when employees choose election ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product" What do you dislike about Paychex? The time off section gives how many hours are left I wish there was a way to get details on when and what times were used for audit tracking. PC Pam C. OFFICE MANAGER Small-Business (50 or fewer emp.) 12/2/2021 "Effortless Payroll Management, Miss the Personal Touch" 4/5 What do you like best about Paychex? I really appreciate that Paychex takes care of doing our payroll and payroll taxes, making that paperwork way easier for us. One of my favorite things was having my own personal paycheck specialist for many years. We've used them for probably twenty plus years, and I valued having that personal touch. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Paychex? I think one of the worst things is we don't have a true dedicated payroll specialist that gets to know you and your work and your system and the way you do things. It's hard to talk to a new person each time or to email something and not get an answer for days. I think there's improvement in there. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex takes care of doing our payroll, payroll taxes, and manages our 401k, making the paperwork way easier and less burdensome for us to do. Review collected by and hosted on G2.com. Show More Response from Candice Williams of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-5174066/official_response/edit) Hello Pam! I am glad that you find that the system easy to use. We appreciate your feedback! If there is anything you need in the future, please email us at reviews@paychex.com. 4/21/2026 Current UserValidated ReviewerIncentivizedSource: Thank You page ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") AI Verified User in Individual & Family Services Mid-Market (51-1000 emp.) 7/29/2026 "Great Dedicated Rep, but Needs a Smoother UX" 3.5/5 What do you like best about Paychex? Our representative, Shannon, is the best part about Paychex. We appreciate having someone to contact directly about any problems, unusual employee situations, or for when retraining is needed. Review collected by and hosted on G2.com. What do you dislike about Paychex? Paychex can sometimes feel lacking in the user experience department, especially when it comes to our employees who are mainly mobile users. Document signing requires the rotation of the phone screen which is not obvious to many of our employees and causes a pain point that carries down the line of document compliance, etc. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex allows us to effectively process payroll even on an expedited timeline when necessary. While we do pay an extra fee, it is well worth it in order to allow us to remain in compliance with state laws without working 12-hour days or overwhelming staff. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-13183471/official_response/edit) Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Toshia L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toshia L.") TL Toshia L. Chief Administrative Officer Small-Business (50 or fewer emp.) 7/28/2026 "Affordable Payroll Solution with Easy Support" 4.5/5 What do you like best about Paychex? The pricing of the product is the best feature for our small business. Ease of use could be a little more refined, but once learning the important stuff with the program it is a breeze to enter payroll. Paychex has an easy support system with quick responses. Review collected by and hosted on G2.com. What do you dislike about Paychex? I don’t like that I can’t print checks, especially since there are times when direct deposit just isn’t logistically possible for us. I’d like the option to print checks while still running payroll through the system for proper tax reporting. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Not applicable Review collected by and hosted on G2.com. Show More Response from Lexi Suarez-Bello of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-13176173/official_response/edit) Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Crystal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crystal S.") CS Crystal S. Director, HR & Operations Small-Business (50 or fewer emp.) 5/27/2026 "Great Features and Affordable Benefit Offerings for Small Employers" 5/5 What do you like best about Paychex? The Time and Attendance feature supports time-off calendar integration and works well with both weekly and biweekly payroll cycles. Review collected by and hosted on G2.com. What do you dislike about Paychex? The occasional turnaround time it takes to hear back from the benefits department when updating payroll deductions for terminated employees. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? It has streamlined our processes and record-keeping for payroll, employee HRIS, 401(K), and reporting for our small business of 15 employees. It’s also helping us stay within our annual budget for medical and ancillary benefits by offering lower costs, as if we were part of a larger employer group. The group coverage and benefits available help us remain competitive in the small-employer market while offering rich medical plans with lower deductibles at more affordable costs. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12878849/official_response/edit) Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Mid-Market (51-1000 emp.) 5/26/2026 "Intuitive Payroll Entry, But Reporting & Notifications Need Improvement" 3/5 What do you like best about Paychex? The payroll entry is easy to follow, and the employee information profile is easy to read and is intuitive which is great for when we have updates or new hires to enter. Review collected by and hosted on G2.com. What do you dislike about Paychex? The Analytics & Reports are not intuitive at all; it is very difficult to find reports that I need or are helpful. There's not a lot of diversity or ability to refine each report; there is a lot of HR statistical information missing from the employee profiles so when we need to run annual reports for these, we have to manually enter the missing information each time for each employee. Reaching the dedicated Payroll rep has also been really difficult. While it is nice to have a dedicated Payroll rep, it often happens that when we call or email, there is no response because they are out of the office, resulting in poor response time. Calling the phone line for the next available rep seems to work most of the time. However, there are quite a lot of reps who do not seem to know or understand Payroll in detail, making it difficult to get our questions answered. Flex updates: All of the recent system updates have been handled poorly in my opinion. Because there are no email notices sent regarding what has been changed or updated, I never know what has changed until I need something and time is of the essence. For example: there were recent updates to how we send our notices received from state and federal tax. No email correspondence was sent regarding this change. Flex Perks: There were also Paychex Flex Perks that were added without our knowledge or consent. These were made available to our employees and none of our executives or myself, received any email notices that these were a) being added or b) being automatically made available to our employees and c) that we would have to manually go into our Flex account to turn the Perks off. That is unacceptable and I don't understand why something would be made available to our employees that we did not have a chance to review and approve of before allowing to be made available to our employees. The AI Help option is not helpful either. Every time I have used this feature to find answers on my own, the information provided is vague and almost every time it doesn't answer or address my question. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I have yet to experience this. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12874903/official_response/edit) Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Cetta K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cetta K.") CK Cetta K. office manager Small-Business (50 or fewer emp.) 11/30/2021 "Reliable Payroll Support with Excellent Service" 4/5 What do you like best about Paychex? I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful when I've made mistakes while entering payroll or get confused with the different I9 regulations. The representatives are always so helpful. I have also found Paychex useful in avoiding mistakes with payroll deductions and payroll tax miscalculations. Review collected by and hosted on G2.com. What do you dislike about Paychex? I believe their platform could be a bit cumbersome and when you receive an error message it does not make clear where your mistake was made or how to correct. Review collected by and hosted on G2.com. Recommendations to others considering Paychex: Take the time to get to know the system and have faith that they will help you Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I have found Paychex useful in avoiding mistakes with payroll deductions and payroll tax miscalculations. Review collected by and hosted on G2.com. Show More Response from Candice Williams of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-5167221/official_response/edit) Hello! I am glad that you are receiving the assistance you need in a very professional and consistent manner! We appreciate your feedback! 4/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dave Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave Z.") DZ Dave Z. Office Manager / Accountant Small-Business (50 or fewer emp.) 1/18/2023 "Professional, Staff always there when you need it and fast and courtesy" 4.5/5 What do you like best about Paychex? We only use it for payroll and I can process it fast due to the fact that the site & software is easy to use. It was not hard to learn their process. Review collected by and hosted on G2.com. What do you dislike about Paychex? I like that they send us the updated Federal & State employee law boards to post, but I don't think I get them all the time. It would be nice to have a notice in my messages, or an email sent that lets me know when I get updates. I just may not know where, but if I could retrieve them from Paychex Flex, it would be great to get them when I need them or check to see if they have been updated. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? I do not have one at this time they are working on it. Review collected by and hosted on G2.com. Show More Response from Janet Clairmont of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-7610753/official_response/edit) Hello Dave. I am glad that you find the system easy to use and were able to receive assistance when needed. If there is anything you need in the future, please email us at reviews@paychex.com. 4/14/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 11/22/2017 "Simplification and time saver" 4.5/5 What do you like best about Paychex? The convenience of the paychex flex. Its cloud based so we can enter data from our mobile phone or on the computer. The app is super helpful and convenient so information can be entered right away. We can check our payroll or retirement information very quickly and easily. We can check our direct deposit to see when its completed and can submit payroll online. Plus there is a live chat and 24/7 tech support. Review collected by and hosted on G2.com. What do you dislike about Paychex? Nothing really. We have been customers of paychex for many years and have always been happy with our level of service received and their attention to us as their customer. Review collected by and hosted on G2.com. Recommendations to others considering Paychex: looking to switch next month. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Time saving. We are a small business and time is essential. We need simplicity and ease. Plus there are built in safeguards that help avoid problems or mistakes. Also, they contact us regularly for our payroll information. Review collected by and hosted on G2.com. Show More Response from Stephen Weaver of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-474221/official_response/edit) Thanks for taking the time to leave us a review and for the great feedback! 5/26/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Barbara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara G.") BG Barbara G. Director of Development, Haslam College of Business Small-Business (50 or fewer emp.) 5/26/2026 "Intuitive and Easy for Small Organizations, with Helpful Support" 4.5/5 What do you like best about Paychex? It's easy to use for a small organization. Very intuitive. The help desk is always helpful when I run into any questions - which doesn't happen very often - but when setting up a new feature recently, I really appreciated their assistance.. Review collected by and hosted on G2.com. What do you dislike about Paychex? The Time & Attendance module seems very disconnected from the payroll module. The help desk people for both are seperate and not cross-trained. It can be frustrating sometimes when you aren't sure where an issue is coming from. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Managing Payroll and Vacation/Sick time tracking. I wouldn't be able to do it otherwise. It's seamless and funning payroll only takes a few minutes. Review collected by and hosted on G2.com. Show More Response from Michelle Van Ornum of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12874723/official_response/edit) Thank you for this feedback. If you're willing, please email us at reviews@paychex.com with your company name/ID, your full name and the best way to contact you. We're happy to look into the account and help resolve any outstanding issues! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kerry B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerry B.") KB Kerry B. Practice Manager Medical Practice Small-Business (50 or fewer emp.) 5/6/2026 "Streamlined Payroll and Onboarding with Paychex" 4.5/5 What do you like best about Paychex? I like the employee onboarding process with Paychex. It has improved my opinion of the product because we can set everything up electronically and create the employees' paycheck accounts after they accept the position. This is all done before they start on their first day, making it much more efficient than our previous method of sending out physical packets. Having everything in one system, like our payroll and time clock, is a great benefit. It reduces the manual work involved in payroll, cutting the time needed from a few days to just an hour or two, and increases transparency for PTO tracking. Paychex also helps keep our important documents housed in one location, making it easier to send updates to staff and track incident reporting. Overall, it's nice to have all these functionalities in one place instead of using multiple platforms. Review collected by and hosted on G2.com. What do you dislike about Paychex? I think the implementation or creation of things to include for each employee could be grouped together a little bit easier. There's somewhat of a manual component that could be streamlined or built a little bit better. The setup was a bit challenging because of disjointed portions in the onboarding, and different departments weren't sure how to handle things beyond their part. This made figuring out issues complicated. Review collected by and hosted on G2.com. What problems is Paychex solving and how is that benefiting you? Paychex integrates our time clock and payroll into one system, reducing manual processes and saving significant time. It enhances transparency in PTO management, schedules state-required trainings, centralizes document management, and tracks incidents, all in one platform. Review collected by and hosted on G2.com. Show More Response from Jill Sexton of Paychex [Editedit](https://www.g2.com/survey_responses/paychex-review-12765583/official_response/edit) Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 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