GI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/20/2022

"Convenient sync for billing"

5/5

Describe the project or task Pax8 helped with:

I have not used Pax8 for a project. We buy most of our clients' Cloud Software through Pax8. Review collected by and hosted on G2.com.

What do you like best about Pax8?

For me, the best part of PAX-8 is how well they integrate with ConnectWise Manage to make billing for Cloud Services quick and easy. I can add/remove licenses as needed throughout the month, and the prorations sync correctly. I have to bill for a few products that Pax-8 does not carry, and it isn't straightforward to make those manual adjustments. Any product we use that is available from Pax8 we happily purchase through Pax8. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

The downside is the division of responsibility for any issues. Sometimes we are supposed to go through Pax8 for a problem, and sometimes we are supposed to go directly to a vendor. It is not always clear where to go first for an answer. Anything that involves help coordinated from both Pax8 and an individual vendor often involves a run-around getting all parties to the same conversation. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

The biggest benefit is the time I save syncing client subscriptions directly into my invoices every month. Review collected by and hosted on G2.com.

GI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

1/20/2022

"Helpful most of the time"

4/5

Describe the project or task Pax8 helped with:

InTune, Windows, O365 email Review collected by and hosted on G2.com.

What do you like best about Pax8?

The fast response. I've been given suggestions almost immediately. I have setup appointments with Nick Swinimer a few time for simple clarification on something, and he's been wonderful to help. I musch appreciate him. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

The last ticket I had created, wasn't covered under contract, but the response wasn't very helpful. It was a "too bad" type answer. I also had another ticket, that was unsolved due to a user leave, BUT it was only unsolved due to the constant back and forth with the user. MORE ideas at once would have solved some of the back and forth with me in the middle. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

InTune issues. A motherboard was replaced with a refurb. This refurbished motherboard was enrolled in InTune, causing ME not to be able to enroll into our InTune environment. With Pax8's help, I was able to get Microsoft to reset that account. It was a huge mess, but Pax8 was helpful. Review collected by and hosted on G2.com.

PI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/20/2022

"My favorite vendor to work with"

5/5

Describe the project or task Pax8 helped with:

We use Pax8 for all of our Microsoft licensing and most other third-party SaaS-based offerings we have. We have also used their Professional Services for Azure deployments when our resources were overbooked. Review collected by and hosted on G2.com.

What do you like best about Pax8?

Their pricing and margins are very competitive, but their service and support are far above what we experienced with Ingram or other vendors. When it comes to Professional Services projects, they are always professional and more than competent. The "boot camp" training and educational opportunities they provide have also helped skill up some of our techs faster than we can do organically. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

During recent expansion and reorganization, there was a bit of a communication gap with some of their team members. Given the amount of growth they have done, I guess a certain level is expected, but it was frustrating while it was happening. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

We have grown our Microsoft business exponentially over the last two years with Pax8, both from a financial and maturity standpoint. Pax8 has also made the process of vendor partnerships much easier and has lead to an increase in our security services offerings for all our clients. Review collected by and hosted on G2.com.

HM

Herb M.

S

Mid-Market (51-1000 emp.)

1/20/2022

"Pax8 makes life simpler"

5/5

Describe the project or task Pax8 helped with:

I have used Pax8 for the past 3 years, It has helped us keep track of our client's licenses as well as made adding, changing and removing very simple. Clients can also get access to monitor and add licenses. The portal is simple and easy to use. Very fast provisioning! Review collected by and hosted on G2.com.

What do you like best about Pax8?

The ease of making changes to licensing. Whether its add, remove or change, the process is straightforward. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

There could be better reporting. Nothing beyond this is missing everything works perfectly Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Single pane of glass for monitor all our clients licenses. This cuts down the time needed to manage the licenses.Yes it makes us more productive. Review collected by and hosted on G2.com.

CH

Cole H.

Senior Vice President Of Technology

Small-Business (50 or fewer emp.)

1/20/2022

"Pax8 Streamlines operations"

5/5

Describe the project or task Pax8 helped with:

Pax8 took the very manual process of reconciling billing for both ourselves and clients and made it a smooth and consistent process that takes minutes instead of days to complete. Review collected by and hosted on G2.com.

What do you like best about Pax8?

Pax8 has a very responsive team and makes working through questions or issues simple Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Pax8 only true limitation is a limited line card. This is due to their restrictive process on how they add vendors, but does mean it can't supply all vendors you might require. Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Streamline our licensing process and also our vendor vetting process on new solutions that we want to add to either our internal tools or client delivery and security solutions. Review collected by and hosted on G2.com.

AB

Afif B.

N

Enterprise (> 1000 emp.)

1/20/2022

"PAX8 Support Review"

3.5/5

Describe the project or task Pax8 helped with:

I only got the chance to speak with PAX8 once or twice. Yesterday I talked to one of the agents (PAX1782442), and he didn't only help me resolve the issue. Still, he seemed knowledgeable and answered all my curious questions about SentinelOne, being a tech person myself. So my issue wasn't only resolved, but I also learned something good. Review collected by and hosted on G2.com.

What do you like best about Pax8?

To speak to a knowledgeable tech that knows what he's talking about and shares his knowledge with others. Review collected by and hosted on G2.com.

TB

Trig A. B.

Client Success Manager

Small-Business (50 or fewer emp.)

1/20/2022

"PAX8 is a true partner"

5/5

Describe the project or task Pax8 helped with:

As our CSP, PAX8 has been a valuable resource and partner. Our account manager Alan Oppenheimer is someone we can lean on. He is attentive, knowledgeable and very effective at pointing us in the right direction and to get answers. Review collected by and hosted on G2.com.

What do you like best about Pax8?

PAX8 Command Console is very user friendly and responsive. Support is top notch. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Microsoft NCE but has nothing to do with PAX8 =) Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

PAX8 makes it easy to fulfill licenses to meets our customer's needs. Alan and his team's guidance make it easy in addressing challenging questions regarding licensing, product offerings and selection, etc. Review collected by and hosted on G2.com.

JR

Jessica R.

Founder & CEO

Small-Business (50 or fewer emp.)

3/22/2022

"Anti-customer, abusive & VP of Legal is a gaslighter and intimidator"

0/5

What do you like best about Pax8?

Nothing, their culture is anti-customer and abusive toward customers. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

The culture, their legal VP who partakes in gaslighting, falsifying information and statements, baiting customers and illegally personally attacking customers. Review collected by and hosted on G2.com.

BC

Billy C.

Business Account Executive

Small-Business (50 or fewer emp.)

1/20/2022

"PAX8 is Great!"

5/5

Describe the project or task Pax8 helped with:

PAX8 has not only helped me with provide my clients solutions for my customers but also helped my development with these products. Review collected by and hosted on G2.com.

What do you like best about Pax8?

The portal and the ease of use. The simplicity of adding opportunities. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

Not being able to offer some products from certain vendors. Review collected by and hosted on G2.com.

Recommendations to others considering Pax8:

Great partner to work with and very simple to speak with regarding support, looking forward to many more opportunities in 2022 Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Providing customers with solutions to improve their work processes and productivity. It has given me the ability to see new products I haven't worked with in the past. Review collected by and hosted on G2.com.

GI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/20/2022

"Beats the Pants of other Distributors for Cloud Software"

5/5

Describe the project or task Pax8 helped with:

We were with another cloud distributor for Office 365. Large company that you'd find on the Fortune 100. They were a pain to deal with and whenever there was an issue, it was weeks before resolution. Pax8 took over all our Microsoft cloud licenses and it's been smooth sailing. Review collected by and hosted on G2.com.

What do you like best about Pax8?

The people. Easy to get a hold of and get support, and the person you talk to generally knows that they're doing. Review collected by and hosted on G2.com.

What do you dislike about Pax8?

They get a bit salesy sometimes, but they're honest about it. Sometimes their bosses will force them to pitch something they really don't believe in (Pax8 Pro, anybody?) Review collected by and hosted on G2.com.

What problems is Pax8 solving and how is that benefiting you?

Licensing is a pain in the butt. Pax8 makes it so much easier and their subject-matter experts make it easier to decide and figure out which products you need. Review collected by and hosted on G2.com.