CW

Christine W.

Owner, clinician

Small-Business (50 or fewer emp.)

2/6/2023

"Convenient and Affordable for My Small Business"

5/5

What do you like best about Paubox?

Super easy for both the email address holder and the recipients. No extra steps or additional platforms to visit. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Takes a bit of install know-how behind the scenes. Review collected by and hosted on G2.com.

EH

Elizabeth H.

Co-Clinical Director

Small-Business (50 or fewer emp.)

3/24/2023

"Ease of use, once kinks were worked out"

3.5/5

What do you like best about Paubox?

It’s very easy to use and doesn’t require anyone to create or remember passwords, or get sent to another page. It’s also reassuring to know that my communication is protected. It was easy integrated into the system we already us. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Shortly after we set up Paubox, one employee's emails suddenly stopped being encrypted. It took us a couple of weeks to notice (thankfully, no sensitive information had been sent during that time). We were immediately able to connect with Paubox about getting it fixed. Since that time, we have not had any problems. Review collected by and hosted on G2.com.

NB

Namir B.

Founder

Small-Business (50 or fewer emp.)

6/11/2026

"Easy Implementation and Clear Submission Tracking"

5/5

What do you like best about Paubox?

The ease of implementation and the ability to see what has been submitted. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I wish it could be offered as a private label. Review collected by and hosted on G2.com.

CH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

6/30/2026

"Paubox: Effortless Setup — Secure Emails & Docs with No Recipient Hassle"

5/5

What do you like best about Paubox?

Unlike other services, Paubox is easy to install and requires no extra technical knowledge or special settings for email recipients to access my emails or documents. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

The only barrier I've seen for some of my clients is cost. Review collected by and hosted on G2.com.

UM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

7/26/2026

"Paubox Has the Best Team—Always Helpful and Respectful"

5/5

What do you like best about Paubox?

The employees of Paubox are the best. Always helpful, never rude, and always respectful of time. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I don't dislike anything about Paubox. It was recommended by a colleague and I'm glad I signed up. Review collected by and hosted on G2.com.

KG

Krystal G.

Owner/Therapist

Small-Business (50 or fewer emp.)

3/26/2022

"Even after several years, Paubox continues to deliver the reliability and security I depend on."

5/5

What do you like best about Paubox?

Paubox has been a wonderful addition to my website. It keeps everything secure without making things complicated, which I really appreciate. The HIPAA-compliant encryption gives me peace of mind, and the setup was surprisingly easy.

Their customer support is great—quick, friendly, and helpful. Overall, Paubox makes my website feel more professional and trustworthy, and I’m genuinely glad I chose it. I’d happily recommend it to anyone who needs a simple, reliable security solution. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

I am very happy with Paubox and can't think of any improvements. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Paubox includes more features than other email platforms I have researched which provides me with additional security. Paubox allows me to send every email HIPPA-compliant without worry. I am mental health counselor so I need my emails to be extremely protected and confidential. Paubox is the perfect solution for this. Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

1/3/2026

"Seamless, Secure Communication, Excellent for Healthcare"

5/5

What do you like best about Paubox?

Because I am in healthcare, having the ability to communicate securely and in compliance with privacy laws is essential. I like that Paubox provides not only this service but does so without it being a burden to me or those with whom I communicate. Neither of us have to log into a special portal--it is just seamless communication.

Paubox's support team was friendly, competent, and supportive, and ensured that I was set up properly. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

No major issues as yet. The initial set up needs to be configured so that recipients of messages sent from a Paubox-protected email address can indeed receive them: people who use older email systems might have incoming messages that are incorrectly routed to spam or that are not received because they are not deliverable. However, there is nothing a recipient has to alter, rather, Paubox provided great support in getting my email set up to send securely. I am not sure that whether someone who initiates their first message to me will have that initial message be encrypted though, which is important for people to understand. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

Paubox allows easy communication between me and my patients, which is important for safe and efficient healthcare. Reducing any barriers to communication, while also ensuring protected communication of private information, is vital to patients' ability and willingness to engage with me freely. Review collected by and hosted on G2.com.

JG

Josh G.

IT Manager

Mid-Market (51-1000 emp.)

4/13/2026

"Seamless, User-Friendly Email Encryption That Keeps Every Message Secure"

5/5

What do you like best about Paubox?

The email encryption is very user-friendly and works seamlessly without any additional user intervention. It ensures that every outbound email is secure. Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Overall, I think the UI could be clearer and include a bit more detail about outbound messages, so it’s easier to understand what’s being sent and why. Review collected by and hosted on G2.com.

UM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

5/6/2026

"HIPAA Compliance, but Ongoing Email Deliverability Issues"

2.5/5

What do you like best about Paubox?

I like that it is HIIPA compliant to protect client info Review collected by and hosted on G2.com.

What do you dislike about Paubox?

It keeps sending back emails saying they are not deliverable. I never had this issue before Paubox. I am not sure if it is making it harder to connect with clients. Review collected by and hosted on G2.com.

RS

Roxann S.

Practice owner/clinician

Small-Business (50 or fewer emp.)

3/22/2024

"Continued Peace of Mind for My Clients and My Practice"

5/5

What do you like best about Paubox?

HIPAA-compliant

Security

Customer Support Review collected by and hosted on G2.com.

What do you dislike about Paubox?

Nothing comes to mind at this time. I'm happy. Review collected by and hosted on G2.com.

What problems is Paubox solving and how is that benefiting you?

As a mental health practitioner, privacy and security mean everything to my patients and me. HIPAA compliance is a term we hear constantly in this industry, but it's often hard to know what it means without dissecting pages of dense documents. Although I try to minimize what I share and how with clients, it is all too easy to send an email and then suddenly realize it contained personal health information (PHI) and actually constitutes a HIPAA breach. Paubox helps mitigate these worries, and after multiple years as a customer, I feel I can trust that my email is safe and secure without a lot of additional steps. Let's face it - we're all busy. We have just a few moments to send a quick email or response before the next client. With Paubox, I don't have to remember to take any additional steps to ensure it is protecting every email I send. And although the initial setup threw me for a tiny loop, the support staff at Paubox was amazing and helpful, and very communicative when I needed a little support to ensure all was smooth. I appreciated the speed with which concerns were addressed and the professionalism of those helping me. I am excited for the future with Paubox, too, as exciting developments have expanded my ability to text securely with clients using the same company that I already entrust to protect my communication. As a customer of going on three years, I trust and enjoy working with this company. Review collected by and hosted on G2.com.